We consulted Danny when we wanted to move to a managed print solution. As a school we are under immense pressure to reduce our costs. Whilst understanding this was our main driver, Danny was keen to ensure that any changes we made would also fully meet the needs of the school and improve our printing and copying capability. Danny worked with us over a 9-month period and together, we evaluated what would be the best solution. He presented us with various options and sufficient information for us to make a fully informed decision. Following a competitive process, we were delighted to be able to award the contract to Midshire. Danny came in on the day the new machines arrived and oversaw the installation throughout – even checking in with me to ensure everything was OK from the top of a mountain at the weekend! Danny is also providing me with an excellent service following the installation, with prompt responses as and when a query arises. I would certainly recommend Danny as a brilliant example of how customer service should be. So many companies send the sales person in to get the contract and then you never see them again! As an individual Danny is positive, adaptable and has a great sense of humour. It is a pleasure to work with him.
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