Ian has just cleaned our three piece suite and a rug. He worked extremely hard and the results are fantastic. Unreservedly recommend.

Be concerned. Be very concerned. Just when you think it’s safe to settle your balance with ‘Inspirations’ think again. Take a step back and check their work very carefully. Response times, the quality and nature of said responses, and customer treatment and care radically deteriorate to totally unacceptable and rude once all bills have been paid. As a flavour, the following is a brief account of the treatment I have received from ‘Inspirations’ over the last three weeks. 1/ I telephoned the kitchen fitter and left a message re a snag with the kitchen. As had been the case on previous occasions, just under a week later I still had not received even an acknowledgement of my phone call. 2/ I then used the ‘Contact Us’ service on the ‘Inspirations’ website to send an email. I waited a full week and received no response. 3/ So I went to the showroom. I saw the owner, Roger Hawkins and, I presume, his PA. He informed me that they had passed my email on to the fitter a week earlier. He then went on to say that they had had this sort of problem with this fitter before and had spoken to him about it. Mr Hawkins said that he would give the fitter ‘a kick up the backside’. His words not mine. 4/ The fitter duly arrived and did all he could do, saying that the only way to properly deal with the issue would be to totally remove the worktop and start again. 5/ Using the ‘Contact Us’ service I requested that the owner come to see the kitchen. On this occasion the response was very prompt. 6/ Roger Hawkins arrived as agreed. A camera was hanging from around his neck. ‘Dirty’ Harry Callahan would have been proud. The camera lens protruding from his stomach was large, loaded, cocked and ready to shoot. He was accompanied by one of his employees, presumably riding shotgun. 7/ The reasoned discussion I was expecting did not materialize. Mr Hawkins spent most of his time loudly informing me that I am a pedant. Every so often I was able to respond, briefly, before the cry of ‘pedant’ was raised again. He also implied that I had lied to him about when exactly I had first phoned his kitchen fitter. Irrelevant really and I said that I was hoping to talk about the kitchen rather than his fitter. Eventually Mr Hawkins either became tired of repeatedly accusing me of being a pedant, or came to realise that whenever he stopped to take a breath I would have an opportunity to attempt to discuss the kitchen with him. He said that he was not going to stand there any longer arguing with me over the kitchen. Ironic really as there was hardly any discussion or argument of any worth; more a ranting monologue based around Mr Hawkins’ word of the day. Buyer beware!