Absolutely disgusted. I took my BMW 5 series in today for the simple job of having a rear coil over spring replaced. I arrived at 8am as requested as it was the time most convenient for me and tackwoods understood that. my self and my mum have taken our cars there for a number of years since moving to St Neots with no issues until today and now I wouldn't recommend them to my worst enemy and We definitely won't be going back there again. After the work was completed on my car upon leaving the garage whilst still on levellers lane I noticed a juddering/rumble coming from the rear end of the car. I took the car back and they assured me that it was safe (fair enough) but that doesn't explain why my car is now vibrating, after a long and in depth discussion and look at the bottom of my car and also a test drive the final decision was to go through the process of elimination starting with the rear UJ and centre bearing being repaired. I left with this information and went over to Bailey morris to get a quote on these repairs (£198.95 before labour) for a problem that appeared out of nowhere whilst my car was on a ramp. But I as a law student have reviewed cases similar to this and do understand the concept of coincidence and appreciate that. I was accused of "crashing my car into a bollard" which was a manipulation of what I had told them prior which was that I knocked the underside of my exhaust on a folding parking bollard (in the folded position) which was the front end of the exhaust just behind the cat which was repaired with no problem. (if I could upload pictured of the repair I would) and from the second opinion from various other mechanics this couldn't be the case as to whats causing the rumbling. after getting the quote from bailey morris and returning to Tackwoods to book the car in for its repairs which had previously been discussed I was called into the office and told that they are no longer happy to work for me on any of my vehicles. So now I am a student with who also needs to get to work with HUGE repair bills on my car. just to think I was going to try and get it booked in for a timing chain replacement and service next week too. NEVER AGAIN. AVOID BY ANY MEANS!!!