Charlie had previously booked our hassle-free trip to Norway. This time around I had to visit my unwell father in South Africa at short notice and did not hesitate to book everything via Charlie. Given the tremendous restrictions and risks of travelling during the Covid-19 pandemic, particularly to a 'red list' country, Charlie ensured that every form and process for each leg of the journey was researched and outlined prior to the flights and car rental. Without the exceptional attention to detail and the caring approach, I would have been none the wiser about the specific health declaration forms of each country en route and would certainly have been caught by mandatory quarantines or significant fines. Charlie personally checked in with me at each leg of my journey to ensure everything was going to plan. This was service that went above and beyond, allowing me to relax and focus on having quality time with my father. Given the tremendous knock to the travel industry I have utmost respect for how Charlie was able to finalise my travel arrangements whilst governments were changing travel rules on an almost daily basis. I have no hesitation in recommending Charlie at Travel Counsellors to anyone considering a trip abroad. (Side note: the 'myTC' app was tremendously helpful for keeping track of my travel details such as flights, car hire etc.)
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