A note to thank your great guys who collected our furniture out here in France
Big Si and Kieron (little Si).
The guys kept us informed as to eta on the way here, nothing was too much for them in the move, they were a pleasure.
They even gave us a packet of jammy Dodger!!! How lucky were we!

After obtaining several quotes for our move from the UK to France, we chose Franklins Removals and boy are we glad that we did. We required a full packing, removal/storage and relocation option. Quotes from various competitors ranged from the sublime to the ridiculous. We opted for Franklins because we were impressed with their efficiency, excellent communication, experience and pricing structure which was transparent. We also wanted our belongings stored safely in the UK for a number of months before being delivered to us in France. Ben Franklin was our contact throughout and a more helpful individual you couldn’t wish to find. The teams that packed/stored and finally delivered our belongings to our new home in France were superb - friendly, careful, cheerful and above all professional. Nothing was damaged either in packing our belongings or in their delivery. Everyone we dealt with from Franklins have been amazing and we couldn’t be happier with our choice. We recommend Franklins Removals highly.

For various reasons, ours was a difficult move from our house in SE France back to the UK, and not just because of the pandemic. From the outset Franklyns were a brilliant company to deal with. Ben was efficient and reassuring, and kept in touch every step of the way. The team on the lorry, Stu and Lee could not have been more helpful. They called me on arrival at the house and double checked with me before they left to come home. On their arrival back in the UK, it was lovely to put faces to voices, and Stu and Lee had both done a superb job of packing up our belongings and treating them with care. I cannot recommend Franklyns highly enough, if you need anything moved from Europe I suggest you give Ben a call ... Thank you so much Team Franklyns from a very happy and relieved Fleming family!

Right from the start of finding a removal company to move us to France I knew we where onto a winner with Franklins. Ben was incredibly helpful in the middle of the pandemic. Where ever you are moving to do not hesitate to use Franklins they are professional removers and understand that is is also a very hard time for all. All of Bens team are great and we had a great packing day and removal day. Fast and efficient and what we really liked was that they all seemed to care about our belongings. The Lorry arrived 3 days later in France and unpacking went really well especially as we had a lot of stuff to go upstairs and through windows. Everyone worked so hard and even though it took us all day it went without a hitch and everything made it to France in one piece. I would like to thank the Guys by name that got us here, So thank you to Gary, Shaun, Dean, Lee, Pete, and Kieran. if I have forgotten anyone please know that we are most grateful to you all.

An extremely efficient and friendly service. I cannot recommend them highly enough!!

I needed a 3 seater Chesterfield settee moving from my lounge to my garage in preparation for delivery of a new one. Bring a pensioner, I couldn’t do this on my own and as I’d had a new porch door fitted since the old one was delivered, I realised I would need a removal expert.I phoned in the morning and was quoted a fair price. As their van was in the area, they said they’d come later the same day...there would be no charge if they couldn’t do it and they would advise on what to do...remove the door, a window pane or whatever. They arrived as promised and had it moved in 5 minutes....but it wasn’t straightforward. Very courteous men...as this happened during Covid they used hand gel I leave for visitors without being asked to do so. Would definitely use them again and can highly recommend them.

Kieran and Sean arrived bang on time, were helpful and courteous throughout. All on a few cups of coffee to keep them going!

Absolutely fantastic service from start to finish with Franklins - would not hesitate to use them again.

An extremely efficient and friendly service. I called them on Friday in France, they were there to collect the load 4 days later and delivered to me when I was back in London the following week. I can't recommend them highly enough!!

Great removal experience, big thanks to Simon, Pete and Tom. Couldn’t be more helpful!

Can’t recommend this company enough, from the moment Ben visited to provide a quote to the guys coming to our house to pack! Took one day to pack the house and another to load. We travelled to France and they followed a few days later. Simon and Kieran never stopped until the job was done. Cracking guys highly professional and got the job done in no time. Highly recommended, family run business, great communication, couldn’t do enough for us. Can’t go wrong with Franklin’s!!

Fantastic customer service throughout the whole stressful process of moving house.
The removal team where fab they arrived on time and worked tirelessly all where courteous and polite. Great service, great value for money. Highly recommend.

Brilliant from start to finish friendly professional would use them again definitely

Had Franklin's move us today and they provided an excellent service. came on time moved stuff really quickly and professionally very friendly staff Keiron,Adian and their college were fab thanks will strongly recommend to friends and family .

Simon and Pete were great guys. Very careful with our possessions and nothing too much trouble.
Good communication with the company and turned up on time despite being tucked away in south west France.
Would highly recommend this company. Used them twice now and been great both times.
Thank you for an easy, stress free move.

Paul & Jacqueline Minney

We would 100% recommend Franklins. We can't praise them highly enough. Ben in the office was extremely helpful and answered all our questions and was really prompt with his replies. Frazer and Simon helped us move from the UK to South West France (yesterday and today). They were friendly but extremely polite and professional. They moved us in a super quick time and unpacking the other end was a breeze. Thank you all so much. Anytime your down this way pop in for a cuppa! Madeline and Alan (13/14 January 2020).

Fantastic service made the move so much easier . Guys were brilliant so helpful and hard work working.
Ben was extremely helpful in dealing with our request so all in all extremely good service.
Would definitely recommend them.

I would like to thank Simon, Kieran and Frazer for their great help in delivering the contents of my house over two mornings in windy and wet conditions. They couldn't be more helpful and careful. Thanks again. Should there be another move you will be the top of my list!

Many thanks to Adrian and team who moved us on 3 January. They were so considerate, organised and calm and worked so hard to get us sorted.

Great removal company moved my parents today. Can't recommend them enough. Thanks Sean, Kieran and Dean

Excellent service from start to completion of house move from UK to France. Family members have used their services in the past and were very pleased.
Ben visited to arrange the removal and was very obliging with regards dates etc.
Simon, Pete and Kieran did a fantastic job loading and unloading, efficient and courteous at all times.
Would highly recommend Franklins Removals.

Last week Franklins moved the contents of our French house to our house in the UK. My partner and I were highly impressed with the service they offer and would definitely recommend them. Our first contact was with Ben on the phone. He was friendly, reliable and gave us clear information about the move. He quickly earned our trust.
Simon and Frazer were our drivers/packers. They were faultless. Considerate, careful and efficient. We were pleased that Simon and Frazer also delivered our goods to our house where they were just as careful, considerate and efficient as they were in France.

We had a fantastic move the 2 guys turned up on time and loaded the lorry with upmost care and attention and did the same unloading the lorry in France, we can not praise this company enough and recommend them 100% please if you thinking of moving use Franklins as you will get a fantastic service and great workers

We engaged Franklins to pack up the contents of our house in South Devon, move them to our new abode in the Ariege south of Toulouse, and install them in our new house. We are delighted with the result! Packing and unpacking were professional, nothing was damaged and the move went like clockwork. Fraser and Simon, the movers, arrived early on 5 November in Devon, found that we had more to pack than they had expected, but didn't complain, finished around 5pm and took the night ferry to Roscoff. We flew from Heathrow to Toulouse on Nov 6, rented a van to do the shuttle to our house and met up with Franklins' lorry on the morning of the 7th. Once again, the work was finished by 5pm and the crew departed in cheerful good spirits. They both worked hard all the time, and even helped us with moving furniture already in our new house so that items from the UK could take their place. One of these items was a heavy baby-grand piano. Fraser & Simon happily picked it up and moved it across the room so that our dining table could go where the piano had been. This extra furniture moving was all done without complaint and without extra charge. They were both very easy to work with, unflappable when something was difficult, even tempered throughout, and remained cheerful even after working all day in the cold and wet. We would happily use them again!

We'd like to comment on the fact that, although almost all Franklins' reviews are extremely positive, the few that are not extremely positive are extremely negative. We noticed this before deciding to hire Franklins. We also noticed that the bad reviews that we saw do not concern the quality of the work, but seemed to involve misunderstandings or poor communication between movers and customers, resulting in the movers arriving at the "wrong" address or disputes over T&Cs (eg non-refundable deposit).

We therefore took care to read the T&Cs and think about what might go wrong. We identified two possible problems:

(1) Our short (300m) access road has a 3.5 ton limit and two nasty bends, so that we may need to hire a van to do a shuttle from the village to our house on the hill. We emailed a GoogleEarth map to Ben, who agreed that a shuttle would be needed and quoted £300 for the extra work. When Fraser and Simon arrived they recounted that they had several times arrived with no warning as to restricted access, and that they had then incurred delays in finding a van to hire. We presumed (but did not ask) that such delays have been expensive to customers.

(2) Ben seemed unworried about Brexit-caused delays, but our reading of the T&Cs raised the possibility than a few days' unexpected delay could add enormous expense. We were about to suggest to Ben that he place a cap of £500 on any such additional cost, when he suggested exactly the same amount. In fact, there were no delays and our only extra expense above the original quote (note that the quote states "plus VAT") was the agreed £300 for the shuttle.

Great service from start to finish. Simon, Kieran, Max and Sean were excellent - good humoured and efficient. Everything was packed really well and the move went smoothly.