Sofa Factory Outlet
Latest Reviews
Absolutely brilliant. I bought a high quality French connection style sofa. It arrived very quickly even though it was custom made and the customer service I received from Mark went over and above. I love the sofa, it looks beautiful and feels so durable. I’ll definitely be back for the matching footstool!
Thanks so much Mark 😊
Thanks so much Mark 😊
Source: google.com
We have had our second sofas and rhe service has bern fantastic from kami she is so knowledgeable. She went above and beyond. Our sofa is so comfy and beautiful. The service at sofa factory outlet is amazing. Would go anywhere else to buy our sofas. Our last sofa lasted 25 years. Thank you to kami for the sofas the amazing service and the hot drinks and chocolate felt so much at home. Will be back for our 3rd sofa.
Source: google.com
We've now used this company on three occasions and to be honest it's because of one reason (Mark). Mark is one of the sales team that work for this company; we found his professionalism & attention to detail to be second to none!
After visiting larger sofa stores we found their sales personnel to be like programmed robots who were more interested in achieving a sale then listening & understanding your needs; what we found from Mark was a much more personal experience with no added pressure, Mark was more concerned we were getting the right comfort, look & value for our money being spent.
In my opinion bypass the rest of the other Sofa companies out there, visit Sofa Outlet today & ask for Mark you won't be disappointed!
Ian McIntosh
After visiting larger sofa stores we found their sales personnel to be like programmed robots who were more interested in achieving a sale then listening & understanding your needs; what we found from Mark was a much more personal experience with no added pressure, Mark was more concerned we were getting the right comfort, look & value for our money being spent.
In my opinion bypass the rest of the other Sofa companies out there, visit Sofa Outlet today & ask for Mark you won't be disappointed!
Ian McIntosh
Source: google.com
Fantastic shop but hadn't got what I wanted this time
Source: google.com
All credits go to KAMI. She provided us with excellent customer service and was always friendly. We have been provided with amazing quality sofas and I had no doubt with trusting this company to provide me with custom sofas in the future.
Source: google.com
In August 2022 we bought two custom made sofa's from this store as our internal doors in the lounge meant we needed slimmer (in depth) sofas. We had a look round the shop which looks so small from the outside but is huge once you step in and work your way around. Kami was on site at the time of our visit, she was kind and left us to look around and decide what we were doing, she was then so helpful in explaining the process once we found the design we loved. Choosing the colour fabric we so enjoyed doing, there are so many to choose from!
In ordering we put down a deposit and double checked once we got home that we had got the measurements right. Kami provided a mobile number to confirm the measurements and from there communication regarding ordering, progress of making the sofas and delivery was prompt and professional.
We told Kami we hadn't got any sofa's yet in our new home and to our surprise from ordering in August they were ready mid September (Other big chain stores were saying 4 months wait!), the sofas were delivered and put where they were needed with us not even lifting a finger.
We would wholeheartedly recommend this company and do to all those who comment on our lush sofas. There is something that feels so good about supporting local smaller businesses too, don't hesitate to visit! :)
Thanks Kami and team xx
In ordering we put down a deposit and double checked once we got home that we had got the measurements right. Kami provided a mobile number to confirm the measurements and from there communication regarding ordering, progress of making the sofas and delivery was prompt and professional.
We told Kami we hadn't got any sofa's yet in our new home and to our surprise from ordering in August they were ready mid September (Other big chain stores were saying 4 months wait!), the sofas were delivered and put where they were needed with us not even lifting a finger.
We would wholeheartedly recommend this company and do to all those who comment on our lush sofas. There is something that feels so good about supporting local smaller businesses too, don't hesitate to visit! :)
Thanks Kami and team xx
Source: google.com
Can’t recommend Sofa Factory Outlet more highly. Mark went above and beyond in terms of customer service and making sure everything we ordered was right. He kept us informed at each stage of the process, letting us know when delivery would be, etc. The sofas themselves are very good value and quality and can be designed exactly how you want them. We‘ve already recommended Mark to family and wouldn’t hesitate to come back.
Source: google.com
This is it! A furniture store that goes that extra mile.
Mark guidied us through the options and helped us choose the suite of our dreams.
The quality is excellent even after a month of ownership and suffice to say we would recommend to anybody 100 percent. Don't run to the big sellers on the market, these guys offer a serice you can trust and rely on. 10 out of 10!
Mark guidied us through the options and helped us choose the suite of our dreams.
The quality is excellent even after a month of ownership and suffice to say we would recommend to anybody 100 percent. Don't run to the big sellers on the market, these guys offer a serice you can trust and rely on. 10 out of 10!
Source: google.com
The quality of the sofa is excellent.
Kely is a wonderful lady and very helpful and polite but Mark doesn't know how to behave with customer, he made us upset and I will never go to this shop when he is at the shop
Kely is a wonderful lady and very helpful and polite but Mark doesn't know how to behave with customer, he made us upset and I will never go to this shop when he is at the shop
Source: google.com
If you're looking for quality sofas, with great service, then pop down to the factory outlet in Wolverhampton. Ask for kami, who works on Wed and Thursdays. She's just lovely and very knowledgeable. She'll help you choose the best option for what you want, and she's not pushy, so you'll feel 100% comfortable with your decision. Right from ordering all the way through to delivery, the service was never too much trouble. Definitely recommend the factory outlet and kami as the best choice. Thank you so much for making our living space look stylish and super comfortable. See you next time we decide to have new sofas. Raaj
Source: google.com
Mark gave personal professional advice to ensure that our requirements were perfectly met.
The service given is first class and can only be recommended you will not be disappointed
The service given is first class and can only be recommended you will not be disappointed
Source: google.com
Super ecstatic about our brand new bespoke sofas at such a great price. This is the third our family has purchased from the store and we would will never again buy our sofas elsewhere. Mark is alwaya amazing!! Perfessional, knowledgeable and INFORMATIVE. He answered all our questions and more. To say Mark goes above and beyond is an understatement!
I would highly recommend this company to other family and friends and anybody else!!
I would highly recommend this company to other family and friends and anybody else!!
Source: google.com
These guys don't mess about ! Such a freindly service and massive variety. Cheaper than the other companies! And the quality is better too. Thank you for my sofas and thank you for sticking to the quick delivery date. Solid sofa structure with comfortable seating. Will be in touch for a footstool soon 😊
Source: google.com
Mark was very helpful & knowledgeable about his products
Source: thebestof.co.uk
Mark was absolutely brilliant in guiding and supporting us to make the perfect choice of sofas for our home. The choice is endless and everything is custom made. I highly recommend this place for anyone looking for excellent quality at a fair price.
Source: google.com
Recently ordered a chaise sofa and 2 armchairs. The service was fantastic from choosing fabrics, ordering and delivery. Kami was very knowledgeable and helpful. The furniture looks great, the delivery guys were very respectful. First class service.
Source: google.com
We had a lovely made to measure sofas. Kami was amazing from start to finish. She made us feel so welcome as if we had know her forever. She helped us choose the fabric and created our dream sofas. We are so happy with the service that she gave. She is very professional in her job. Thank you Kami for a fantastic service. Thank you sofa factory outlet for everything. We will be recommended to friends and family. A great business in the heart of Wolverhampton.
Source: google.com
We are so glad we found this amazing place by chance. Their service professionalism and knowledge helped us choose our custom furniture so easily. Mark in particular was so friendly and knowledgeable on what would look best. Will definitely be going back to finish off our rooms. Thank you for such a perfect and swift service and special thanks to Mark for all his advice. Thanks
Source: google.com
I would like to thank Kami at ' Sofa Factory'. Wolverhampton.Thank you for all your kind help support and guidance, through out the decisions we made collectively. From conception to completion with fabrics, to match wallpaper in our front room. Matching the cushions for colour contrast.
My compliments and congratulations on a job well done.
My compliments and congratulations on a job well done.
Source: google.com
From start to finish Mark provided excellent customer service! We love our new sofas! This is the 2nd time we purchased from Sof Factory would highly recommend them to anyone. A range of custome designs to choose from and a very good turnaround. Delivery drivers took care taking them into the house and even took their shoes off. Top class!
Source: google.com
Excellent customer service by Kami from the moment we walked into the store, right until the sofa was delivered.
Source: google.com
Brilliant Service!
I have used sofa factory twice now, rack time Mark’s service has been second to none. Exceptional in fact!
They will make anything for you.
Good quality and fair prices and on time.
Really happy, thank you Sofa Factory and Mark.
I have used sofa factory twice now, rack time Mark’s service has been second to none. Exceptional in fact!
They will make anything for you.
Good quality and fair prices and on time.
Really happy, thank you Sofa Factory and Mark.
Source: google.com
On time and on the ball. Helpful and friendly.
Source: thebestof.co.uk
Very good service. Can recommend it to anyone.
Source: thebestof.co.uk
From start to finish. Very good service.
Source: thebestof.co.uk
