Lexus Bolton
Latest Reviews
First time service at Lexus Bolton. Helen, Gail and Rachel very pleasant and helpful.
Source: google.com
First Class service.First class personel very helpful and friendly.Comfortable surroundings whilst your car is having
any work done.
any work done.
Source: google.com
I would definitely recommend Lexus at Bolton, the service was second to none, the girls on the front desks Helen, Gail and Natalie were all very cheerful and very helpful. My car went in for a recall on the passenger airbag and only took a few hours, whilst I was at home I got a phone call to say my reverse light was out and would I like it fixed for £2:50 I said yes, I went to pick my car up and was once again greeted by a lovely lady who said the reverse light was free. I thanked everyone and went to my car it had been cleaned, hoovered and filled with diesel, now that is what I call customer service, thank you to everyone at Bolton Lexus
Source: google.com
Friendly team, I would rate only 5* excellent service. Very appreciate to be a part of Lexus customer.
Source: google.com
Fantastic service from Helen , Gail , and Natalie . i would never go anywhere else with my car even though i am a service manager at another main agent. Many Many thx.
Dave Wyld
Service manager
Ford and Kia Keighley.
Dave Wyld
Service manager
Ford and Kia Keighley.
Source: google.com
Polite staff and great service. They gave me desk to use and lots free coffee while my service was being carried out.
Source: google.com
Had to take my Is 2200 in for a recall for some alteration or modification to the front passenger airbag system.
The staff sent me reminders right up until the alloted day and were extremely lovely to deal with.
had the work done but couldn`t pick it up until the next day due to personal stuff getting in the way.
Have just been to pick it up and not only have the Lexus team done a vehicle safety check with recommendations they included a walk around video highlighting any issues. Great idea and clear to understand the video.
Anyhow, got the keys back and was absolutely delighted as the team had washed, polished the exterior but had cleaned out the interior too!
Fantastic service from an absolutely top company .
Lovely people to deal with too.
Thank you Helen, Gail and Natalie, plus the service mechanics and the vehicle grooming team.
You made the experience a lovely one and i am very grateful.
Les Murphy
The staff sent me reminders right up until the alloted day and were extremely lovely to deal with.
had the work done but couldn`t pick it up until the next day due to personal stuff getting in the way.
Have just been to pick it up and not only have the Lexus team done a vehicle safety check with recommendations they included a walk around video highlighting any issues. Great idea and clear to understand the video.
Anyhow, got the keys back and was absolutely delighted as the team had washed, polished the exterior but had cleaned out the interior too!
Fantastic service from an absolutely top company .
Lovely people to deal with too.
Thank you Helen, Gail and Natalie, plus the service mechanics and the vehicle grooming team.
You made the experience a lovely one and i am very grateful.
Les Murphy
Source: google.com
Visited the showroom twice as a company car customer. Previous experiences I have been ignored by various dealerships but the Lexus Bolton staff made me very welcome and couldn't do enough. The lady behind the desk was lovely. Even entertaining my 8 yr old daughter briefly. It's the little things that count and glad to say after my visit I placed my order for a new Lexus NX300h Sport initially being dealt with by the Stockport branch but moving on to use Lexus Bolton with it being nearer to home. Looking forward to it arriving in the next week or so.
Source: google.com
Booked my 1st Service and MOT for my 7 year old GS450h at Lexus Bolton.
Helen who booked me in over the phone went the extra mile by finding out what service had been carried out last by Lexus Sidcup which ensured I paid for the right one. To be honest I was expecting to pay out nearly double the amount when she told me the price so that was a sigh of relief !!
On the day I met with Gail who was the Service Consultant, very prompt and straight to the point when going through the MOT advisory. She went even further and got a part replaced under the warranty which came as a surprise although she told me moments earlier it was not covered under warranty :)
Dawn the lovely lady at reception greeted me with a warm smile and made me a nice cup of coffee.
A thank you to the technicians who serviced the vehicle too, car runs like new again !!
Finally the biggest surprise for me when I got home as I got out of the car a 3 inch black scuff/mark which had been on the drivers wing mirror for the last 6 months was no longer there !!
After countless car washes and polishes I thought it was going to be there permanent and it was always a disappointment to look at.
So a massive thank you to the individual who valeted my car !!!
Helen who booked me in over the phone went the extra mile by finding out what service had been carried out last by Lexus Sidcup which ensured I paid for the right one. To be honest I was expecting to pay out nearly double the amount when she told me the price so that was a sigh of relief !!
On the day I met with Gail who was the Service Consultant, very prompt and straight to the point when going through the MOT advisory. She went even further and got a part replaced under the warranty which came as a surprise although she told me moments earlier it was not covered under warranty :)
Dawn the lovely lady at reception greeted me with a warm smile and made me a nice cup of coffee.
A thank you to the technicians who serviced the vehicle too, car runs like new again !!
Finally the biggest surprise for me when I got home as I got out of the car a 3 inch black scuff/mark which had been on the drivers wing mirror for the last 6 months was no longer there !!
After countless car washes and polishes I thought it was going to be there permanent and it was always a disappointment to look at.
So a massive thank you to the individual who valeted my car !!!
Source: google.com
Helen, Gail and Natalie were excellent, good Coffee & Tea.
Fantastic! Customer Service.by the people at Lexus Bolton.
Thanks again.
Kind Regards
Mark Mckenny
Fantastic! Customer Service.by the people at Lexus Bolton.
Thanks again.
Kind Regards
Mark Mckenny
Source: google.com
Helen, Gail and Natalie made sure that having the car serviced today was a very pleasant experience. I am always impressed how easy it is to book a service and how I am treated at Lexus Bolton.
Source: google.com
We have just bought our first Lexus from Lexus Bolton. The service we received was excellent. All the staff have just the right balance between professionalism & friendliness. We were looked after by Nathaniel who couldn't have done any more to help us.By far the best experience we've had when buying a car.
Source: google.com
I have Visited the Bolton branch on several occasions, they are all very welcoming and helen is always very efficient in dealing with my car and any queries I have ... such a lovely place and they seem a great team 👍
Source: google.com
Fantastic service simply the best
Source: google.com
We cannot recommend RRG Lexus Bolton highly enough and in particular would like to thank Nathaniel and the reception personnel for making buying a new Lexus such a pleasant experience. We live in Southampton and this was the first time we have bought a vehicle almost remotely! The prompt service with responding to our initial enquiry, and an excellent video link sold the car to us. From the initial phone call to the delivery this has been professional and courteous service of the absolute highest level. A special thank you again to Nathaniel Mcdonald.
Source: google.com
Have just bought a car without having seen it!However, knowing how good Lexus Hedge End has been I thought I could take the word of the lovely Jeffrey Brock at Lexus Bolton, and sure enough an immaculate pre-owned Lexus RX450 FSport turned up this morning in Southampton at the promised time.The whole experience was completely painless and it meant I was not limited to the stock available in my area.Plus, you get a comprehensive guarantee so was not worried about having bought a dud.Highly recommend dealing with these guys.
Source: google.com
My car went in today, I am very pleased with the service. Someone picked it up from my place of work,left me a loan car but had mine back to me by 3.50 the same day. Excellent job
Source: google.com
I was at Lexus Bolton again yesterday as there was a small fault with the diagnostics. As always, Helen, Gail and Natalie were very friendly and welcoming. They knew I was coming, and got me settled down with a coffee and biscuits and the wi-fi password, whilst I waited for my car to be done. The job was done quickly and the car returned to me within an hour after a valet inside and out. Excellent service all-round from the staff at Lexus Bolton.
Source: google.com
Both Candice and Alex were exceptionally helpful, given I live in Bournemouth!! They assisted me in buying my new car, gave great service, phenomenal communication over the telephone and ensured the whole process was easy, right down to having my car delivered down to Bournemouth. They gave me a great deal as well as a great experience. Thank you both.
Source: google.com
great place to buy with fab staff . very pleased with the whole process from start to finish .
Source: google.com
This is the first time I’ve visited Lexus Bolton, my CT having been transferred from Manchester. Although the layout is almost identical in all Lexus dealerships, Bolton is smaller but brilliantly cosy and friendly, the car park is tight, but efficient. Their timings are fabulous, text message to say the car was ready 3 MINUTES (!!!) before the verbal estimate I was given when I dropped the car off - utterly brilliant! They just seem to work as a team and have seamless, joined up thinking and practises. Thank you Lexus. Keep up the good work. I love owning a Lexus!
Source: google.com
Once again excellent experience as usual, whilst waiting for my car to be serviced. Thanks Helen, Gail, Natalie and all the team. Peter
Source: google.com
First time using Lexus Bolton for car service. Helen, Gail and Natalie offered exceptional customer service. Very happy to deal with them again. Video from service engineer Martin to show work needed was a very nice touch.
Source: google.com
I have nothing but praise for this company and in particular Greg who I dealt with.
They were the most competitive on price and service levels were top draw
the whole experience of buying a car was seamless and easy
They were the most competitive on price and service levels were top draw
the whole experience of buying a car was seamless and easy
Source: google.com
Lexus Bolton won me over with their excellent customer service. They even sent me a video link for my car's Health Check, washed my car and fuel it. When I had Mercedes, they tried but you've topped my list. My family is now considering sticking to Lexus.👏👏👏
Source: google.com
