I came with my Mum for a spa day with use of the facilities and 2 treatments. I was lent £1 for the locker as I didn't have the right money and we were also given towels. All the facilities were great including a smaller ladies gym if you didn't want to use the main gym. The pool area was great including the sauna and steam room. The treatments were very nice and the staff were all very friendly. Naomi who did my treatment was very good and explained everything to me. I would definitely come again.

As soon as we checked in we went down to the pool. I didn't know I needed £1 for the locker and I had left all money in my room. The girl on the desk automatically let me borrow a £1 coin, Thanks. The pool was quite busy due to children's swimming lessons, but there was still room. The steam room & sauna were good.

We had a light lunch in the bar area, this was very good and pleasant service.

Unfortunately we weren't too impressed with the Upper Deck Room. It was very gloomy, even with the lights on and blind open. There was no light at all over the mirror, which meant in order to put make-up on I had to go into the bathroom, which after shower the mirror was completely steamed up. The window didn't quite close completely and as the weather was good, there were a lot of people out on the terrace in the afternoon, many of them smoking. Our window was directly above them and the smell of smoke wafted into the room.

The meal in the restaurant in the evening was good, however we had purchased a drink and food deal when booking the hotel, but the waiter and Manager didn't seem to know anything about it.

We would stay again, but wouldn't pay the extra for the Upper Deck Room.

Had a great night here. Room comfortable and clean... Pity it overlooked a flat roof though 😞
Basic toiletries tea and coffee offerings... I'd rather see brands.
Lighting was cosy and bed was soft, blinds kept light out so we had a great nights sleep. Breakfast was very good apart from lump of fat in sausage .... Lots of choice including pancakes and pastries. Real coffee thank goodness!
Staff were friendly, chatty and approachable.
Look out for a good deal and stay here. Shopping and night out in bury were good and we felt very relaxed overall

Stayed whilst visiting a friend in the area to celebrate her 40th. Room rate was very reasonable however the room was a little tired and very dark especially when trying to do hair and makeup. Breakfast was fine but quite dark and gloomy in certain areas of the restaurant. The reception staff were all lovely , friendly and helpful. Added bonus of a pool. I think they need a refurb to compete with premier inn now as we have stayed in several of these now and they are a lot more modern for the same kind of price. The leisure facilities are the only advantage unless they spruce up the rooms and bathrooms. On both nights there was a lot of noise from outside and the corridor as we were overlooking the car park . To be fair they did offer to move our room but it was a bit late and couldn't be bothered. The window seal had all come off so the noise on the first night was quite loud however they did send someone to repair it. Would restay if it was refurbished but if in area again would just look for nearest premier inn .

I have stayed at this hotel many times since it opened as I have family in the area and it is located perfectly for reaching them. I have to admit I was a little worried after I booked when I read some of the negative comments and reviews, but I can only speak as I find and I had no major complaints about our stay.
I arrived about an hour early for check in but that was not a problem and check in was swift and no issue staff very polite and helpful. Twin room was clean and tidy not huge but perfectly adequate for our needs. Beds were really comfortable and we both slept very well with very little noise to disturb us. Shower pressure was great and water lovely and hot only negative I have with the bathroom is the shower is over the bath and I don't like that on a safety point in case I slip but there is a grab rail also it does become rather warm as no extractor fan. Also disappointed with the limited TV channels available I would have thought in this day and age at least a full freeview package would be standard, but on a positive the free wifi is super and no issue with speed etc.
Love being able to use the gym and leisure facilities great range of equipment and classes and it's fab you are able to attend classes as a hotel guest. Some of the machines are in need of either replacing or repairing as I did have a few attempts to find a bike in full working order but this is only a minor point and on the whole I still found it a great facility.
Breakfast was super an excellent selection of items on offer from hot and cold and I was pleased to find the kitchen happy to provide porridge on request made to order and with not much of a wait either. Usual cereals, muesli, granola, fruit, yoghurt, juices, bread for toasting and pastries on offer for cold buffet, and hot selection had the usual sausage, black pudding, eggs, beans, has Browns, mushrooms etc no complaints from either of us on the breakfast. We also ate in the Pub and found the staff there friendly and helpful and meals were tasty and arrived with not long a wait especially recommend the pizzas and burgers and fish pie.
In summary I would still stay here again as it is a perfect location just off the motorway and handy for both Bury and Heywood. I think I got good value for what I paid. Yes the paintwork could do with touching up here and there and maybe some areas need a wee bit of DIY but on the whole still a nice hotel.

Living social voucher was used and we had a great day using the pool and jacuzzi, then had 2 treatments. We found the staff around the pool and in the treatments rooms very friendly, especially Molly who gave me my treatments. Would definitely recommend this place.

Stayed for a business trip staff so friendly and helpful.

Arrived over an hour early for check in, but this wasn't a problem and we went to our room on the upgraded ( £10 extra p/p ) upperdeck. The room was very nice, and the shower and bath were both fine with water as hot as you needed it. The bed was extremely comfortable. I went for a massage in the spa. The staff were very polite and professional, but not overly sociable, except for the girl who done my facial later....I must admit to being very impressed with the treatments. The A/C in the hotel didn't appear to be working and this did make the spa area a little too warm. In the evening we dined in the restaurant. Having had our orders taken, we had to wait quite some time for the starters to arrive, and had an even greater wait for the main courses. All in all the meal took over 2 1/2 hours and with a cold breeze coming from an open window ( A/C not appearing to be working again ) , my partner had to go back to the room for a cardigan. The food though was excellent, and the waitress did give us a free round of drinks for the wait during courses. In the morning we awoke to find only the emergency and bathroom lighting were working. We missed breakfast, so I can't comment. This hotel could be so much better with a little effort. I am undecided as to whether I would return.

Stayed for a wedding reception here recently and do agree with other reviewers that the quality of some rooms is not what you expect and I hope that the refurbishment will be finished soon. It is a pity that hotels still allow TVs in each room as to be honest most don't watch them though our neighbours did - until 3 in the morning annoyingly. I know that some hotels have TVs with a limited sound range which is a reasonable compromise.

The staff from beginning to end were all friendly and very helpful. The food served at the reception was absolutely first class. The prices at the bar we thought pretty reasonable. Overall, we enjoyed ourselves.

Upon arrival nice setting, reception looked fantastic, good atmosphere, unfortunately that's about it. I was appointed the room 253, the light fixing on the ceiling was out of place, not screwed in the way it should. Not a problem, then you have the heat thermostat, it seems it had been replaced, from where it had been moved the filler job carried out was no better than pathetic, holes, bubbles, not sanded down, the wall was painted dark purple with white filler showing, further more the paint job around the ceiling on the headboard side was just as bad. Then We go into the bathroom, flaking paint near the extractor, black mold on the bath seals, awful. Lastly the chef, I order dinner to my room at 8.00pm, I am told this will take around 30mins, I call back at 9.00pm and am advised the plate has just left, surely it cannot take a further 20 mins for the food to leave the chef and have it delivered to my room by which time it's 9.20pm. Clearly the order was forgotten, however just be honest and not give me a pathetic lie. Not even an apology from the chef. For me this was defiantly not worth the money paid. I feel if the hotel was hear the £50 Mark then I would rebook, however not at £100 per night,

Unfortunately this hotel chain has become a faceless same old same old with the usual decor and tired upholstery. Directions to the relevant event room were non existent so we had to queue at reception (only one person serving) just to ask which way to go. The customer in front of us had an issue with his bill so it was a lengthy wait for something that could have been avoided with a notice board.
Drinks at the bar extortionate for the quality of hotel, more akin to the 5* hotels I use in London.

Hotel is lovely however a bit dated, what makes it worth coming back to is the quality of service, everyone at the reception desk is really helpful.
Bar staff is amazing, especially Yasmin and Stuart, both very polite and attentive :)
Breakfast staff was also very nice.
Breakfast itself is whatever you could wish for in hotel breakfast :)

We have stayed at the Village in Bury since it opened 15 years ago. On this occasion - although a pleasant stay - we noticed how tired it was looking. A very dark interior greeted us - the decor of slate grey walls and flooring does not give a particularly ambient welcome. The bedroom corridors also are beginning to look shabby. The dark red painted doors and carpeting stripes of dark red, slate grey and paler grey are not good. Whilst our room was comfortable, again the slate grey decor made it appear dark and gloomy. The furniture is beginning to look desperately in need of replacement. HOWEVER - the bathroom absolutely takes the biscuit !!!!! The interior has never been replaced since the hotel was built - still having the original wall tiles we vividly remember. The basin was absolutely appalling having three very large cracks in it with one going from the sink plus right up to the rim. These were old cracks as they were very discoloured. Not a nice welcome at all. We did report our findings to reception and were offered a change of room, but as we were staying for only 2 days, we declined this. Also, a number of floor tiles were cracked. The bath panel was badly chipped all along the lower edge. We were told that the bathrooms were due to be refurbished and this can not be too soon as 15 years of use and abuse is probably just a year or two over the limit.

On a positive note, the breakfast buffet was far better than the last time we stayed at this hotel. There was a very good selection of fruit, such as grapefruit, fresh fruit salad, yoghurt and fruit compote plus lovely danish pastries and the usual cereals. A really good choice of full English Breakfast food also and for once, the bacon was cooked really well and not just shown the grill !!!! The waitress service was helpful and friendly.

On the whole we really enjoyed our break but very much let down by the somewhat shabby room and awful state of the bathroom.

Would stay here again, as it is very convenient for us and within easy working distance of the town.

On this trip we did not use the health club.

This is a decent location for a business meeting, just off the motorway network, ample parking and easy to find a quiet corner for business discussions as well as a choice for lunch, coffee etc

Would recommend

Enjoyed a one night break with a friend. We booked here as its local, and we didn't want to be travelling too far. Booked via Spa Breaks and got dinner bed and breakfast with two treatments for £100. I thought this was excellent price! Had manicure and pedicure. I think as it was a cheap offer, treatments a little rushed. Nail Polish was knocked on toes. To be fair I never said anything, as I didn't want to cause a fuss. I think the girl did notice as I saw her looking. The pool / sauna / steam room great. Obviously well used but clean. The jacuzzi was a little busy most of the time but ok. The food in restaurant lovely. It was very quiet, which seemed a shame. Staff nice throughout stay. Would recommend a visit.

I stay here 10/12 times a year and it's a good business hotel. Service at front of house is always on point and staffs how an interest in you at all times. Rooms, stay away from the rooms in the main part of the hotel, they are dated, lack light and wall plugs. Look to stay in the annex or go Upper deck if the budget allows. There can be a lot of evening functions on so always ask and ensure your room is away from the conference rooms. Leisure facilities are excellent and open at 6.00am until 10.00pm. Avoid 5 - 7 as the regular gym goers tend to flock in after work. Bar food is good and what you would expect from and food. Restaraunt offers a great breakfast in the morning and a good dinner menu in the evening. Service is always good. If you are getting room service plan ahead, it can often take 40 minutes or more depending on how busy they are. Starbucks is also in the reception area and you can purchase on your room which is a good option. Wifi is usually good for streaming Netflix, Skygo and Spotify. I would not stay here on a couples weekend or a family get away, it is business and event focused.

Business, myself and two colleagues, we will return, excellent value and service, only regret is not taking advantage of the leisure facilities, entirely our own fault

Stayed for only one night but room was spacious, clean and well decorated. bed was comfortable but pillows a little too soft. food and service were both excellent, as were the facillities such as pool and gym etc: Would stay again

Nice greeting and efficient check-in. The room though was right at the back of the hotel (back of beyond) which involved going up and down numerous stairs. The room itself was big and spacious with all the expected comforts. The bathroom though was basic and not totally clean. There were cobwebs and spiders, dirty marks on the walls and someones hairs strewn around the bathroom. Breakfast was good with plenty of choice. The location of this hotel,would be the deciding factor should i need to stay in the area again

From the moment we arrived we were welcomed by Sarah such a fantastic welcome has to be said.
Nothing was too much trouble we checked in with great ease and were given our room which i have to say was outstanding
the room was very clean and welcoming
bathroom was 5*
room 5*
we decided to use the spa where the staff were all so welcoming to be honest i felt as welcomed here as i would had i gone to another country;
in the evening we booked a meal at the restaurant and i have to say you have to try it the food is amazing we had a 10* 3 course meal with drinks very well priced they cater for all budgets. and the standard is 10* no matter what you choose
i could really go on and on but this is one resort that is a must to stay in
from top to bottom the manager and his staff will give you a welcome far beyond what you would expect
thank-you very much for a great stay.
Chris and Tracy

We stopped in room 271 as a family whilst doing activities during the day.

The leisure facilities are good swimming pool with jacuzzi, steam room and sauna is great. Just be aware that there are junior times which finish at about 6/7.

The Verve restaurant is amazing. The food and service is fantastic with a range of different menus. Starbucks was good but note it is not open till late.

WiFi was good with no slow performance.

The room was the down side of the the trip. Firstly I booked a family room over the phone and they had a normal room which meant they need to set the sofa bed up. This was really uncomfortable for the kids.

The rooms are dark with very little light and with plugs in the wrong and unaccesible places. They are too hot with no air conditioning.

TV quality is poor with basic channels.

Sleep was disturbed both nights once by a private function and then by deliveries first thing in the morning.

We asked be to upgraded to Upperdeck but told children were not allowed in the rooms.

This hotel is not designed for families and need to focus on sorting their accommodation out.

I have had a better experience in a Premier Inn and regret paying the extra.

I booked the Friday feeling offer to celebrate our wedding anniversary. I emailed the hotel 3 times prior to arrival and still not had a reply. I wanted to ask if they did any special upgrades for anniversaries. We checked in quickly and went to our room. We had an upgraded room which we paid extra for but the Bose speaker system they advertise isn't really much use if you have an IPhone 5 or above as it didn't fit! The room could have done with being a bit cleaner but we didn't complain as we only needed it for 1 night. The 3 course meal which was included in the package was excellent and the staff very friendly and helpful. What we didn't like was the location of our room. It was on the 1st floor above the entrance of the hotel. They had a soul night party so when people were smoking and leaving they were stood right under our window. We even heard arguing and fighting that was very loud and kept us awake until 2am. We complained to reception in the morning and said we'd had an awful nights sleep so wanted to check out early so we could go home for some sleep. Not sure whether we would use this hotel again but if we did we would certainly be asking for a quieter room

I wrote last time that I was disappointed with our stay for various reasons! I am pleased to say that this time was much much better! We stayed in an upgraded room and the bed was much better , really comfortable and the room was lovely too! Although I do sort of think these things should come as standard I would definitely upgrade again. Breakfast was nice, staff were friendly !

Good hotel, pool was great and staff were very helpful (brought a dog with and they kept his food in the fridge & freezer for me). Slight niggle that window wouldn't close properly so a lot of noise from the front of the hotel travelled into the room. Breakfast was good, the usual stuff plus they made eggs of your choice

Firstly I must point out that I am reviewing this establishment for it's hosting of an entertainment event, and not the
Hotel accommodation.

I booked a party of 6, including my wife and myself, for a 'Boogie Tribute Night' event on the 22 August. The price of
entry included a 3 course meal, free glass of wine, and a DJ to entertain until 1 in the morning. Tickets
cost £12.95 per head through the 'Group On' website.

Many events like this include a meal in the price, but it is often not too good and the portions are meager. However we
were pleasantly surprised by the meal at the Boogie Nights event, which comprised Tomato Soup with bread roll, Chicken
with Mash and Vegetables in a light gravy, followed by a chocolate cake with whipped cream for dessert. The food was
served on time, was hot and tasty and portions were just right.

About 100 people attended the event. The hall where it was staged was well laid out, with plenty of room
between tables and a good sized dance floor.

Bar prices were a little elevated even for a Hotel.

As for entertainment, the DJ, who was probably in his late twenties, started off the evening by playing a selection of
dance tunes from the 1970s, which of
course was referred to as 'Disco' at the time. All the favourites came out, especially those connected with the classic
Movie 'Saturday Night Fever'. However, as the night wore on it became apparent that despite his youth the DJ was reluctant
to move on from the
1970s to include more recent numbers. After 3 requests from our party alone the DJ finally progressed to playing
sounds of the 1980s. Following further requests, in the later part of the evening the music mix included some up-to-date
releases, but he still insisted on returning to the 1970s on occasion. Also the volume of the Sound System seemed to grow
progressively as time passed, so that towards the end of the
night it was almost impossible to engage in conversation.

Having said all that it was quite an enjoyable evening and the DJ's preference for the 1970s did bring back some fond
memories of the decade that style forgot. It also has to be said that the price of the ticket was good value given the
quality of the meal provided.

But seriously, man, someone should take the DJ to one side and point out that Dance music didn't suddenly cease to
be released after 1979.

The Village Urban Resort is conveniently located off Junction 2 of the M66 and there is ample free parking to
the front of the Hotel.