In October 2014, Penny C said:
Over the years my husband & I have stayed at many Village hotels throughout the UK during our annual tours. This year we booked this property as our first stop after flying into Manchester from the US. The staff were kind enough to let us check into our room a bit early, and we paid extra, as we sometimes do, to upgrade to the Upper Deck which supposedly has extra amenities & comfort. At first we were put in a tiny room, that would be smaller than any of the rooms we have stayed, even with a regular non-upgraded booking, so we asked to be put in a larger room and were moved across the hall into a more sizable accommodation. My husband was exhausted after the international flight, and tried to get some rest. As the weather has become cooler, and the room itself was a bit cold, I tried to raise the temp on the thermostat and switched on the heater. But to no avail. After trying everything I could think to try, I contacted reception who sent a maintenance woman, but she could not make it work either. So she went to get another maintenance worker, and he tried for awhile, but had no success. So he went to get yet another worker who tried for some time, but no luck. Eventually he left and returned with a space heater and said it would have to do. In the meantime I was trying to do some work at the desk, but the desk lamp did not work. So another maintenance man tried to fix it, but he finally realized that it was a burned out bulb, so left to bring another one. Needless to say, my husband got no rest. At night, even though we had turned off the space heater, the room was almost unbearably warm. There is a fan in the room, and that helped a bit, but whenever we opened the window, cigarette smoke came wafting into the room because the hotel allows smokers to congregate outside just beneath where our room was located. So sleeping was a problem. Another issue is that the toilet continues to run for long periods of time unless you go in and shake the handle around, and that only does the trick sometimes, not always. So we tried to always keep the bathroom door shut, but still, it was annoying. On our second evening (of a two-day stay), I decided to use the Bose speaker/docking system with my ipod which is supposedly one of the big perks of the Upper Deck upgrade. But it did not work either. I again contacted reception, and they sent one of their staff to assist. He could not make it work, and said it is broken, but that he could not change it out since it is bolted to the desk. He suggested we just watch TV and listen to the music on it -- which is the last thing I was interested in doing. I do not know whether the TV works, as I don't watch TV, and definitely have no interest in programming, nor in the music it offers. Finally, the desk chair is wobbly and uncomfortable, and the fixtures in the room are poorly thought-out with regards to their locations. One always has to squeeze through a tiny space between the end of the bed and the desk chair. The lay-out could be changed more sensibly with little trouble, but apparently no one has thought to rearrange things to make the space more livable & comfortable. As I said, the staff, and all the maintenance crew members were personable (even when unable to fix the numerous room faults). On the second night of our stay, there was throbbing disco music, which went on for a few hours, and that was definitely tiresome, as it continued at least until 1AM. We dined both nights at the hotel, and the staff were lovely, and the food nice as well. But I have to say, if the Village is going to continue to heavily promote the Upper Deck rooms and charge extra for them as they do, then they really should pay attention to the features they claim to offer, and provide what they say they will for the added expense. I have to say, in spite of the kind & attentive staff (which of course is important and appreciated), the experience of the room is a huge disappointment, and a bit of a sad start to our tour.
Source: tripadvisor.co.uk