Yes it needs a little bit of TLC, but the service, staff, bedrooms, food and entertainment are incredible value for money

Our rooms on the 4th floor with sea views were clean, tidy and spacious

Breakfast is typical English fayre with a continental option too - good quality all round

Any issues we had during our stay were handled brilliantly by the staff and we came away incredibly impressed with this hotel

We have recently stayed at the Burlington Hotel Eastbourne (12,13,14/07/24). Hotel very very tired and in need of major refurbishment throughout. We reported our shower NOT working on the first evening (Friday). Then again TWICE more only to be told, the shower could not be repaired until the following Monday morning, the day we were leaving. We were not offered to change rooms just told to basically, get on with it.

The rooms are not serviced everyday just the bins are emptied. We weren't told this until we queried it and told it was STILL their policy following covid. Now, if they can replace bin liners and towels. Why can't they fully service the rooms ie make the beds. The basin plug couldn't be removed without having to go behind the pedestal and pulling the level down.

Our room was right behind the TWO lifts (I know it couldn't be helped) but the noise from them went on until early in the morning. Which did impact on us sleeping properly. This means that at least FOUR rooms will be affected.

The restaraunt. To be fair, the food was quite good for what we paid and the staff serving were pleasant. Again the staff in the small bar were again, pleasant and courteous. The only thing about it is. The lack of draft beers (1 lager and 1 cider) compared to the much larger bar next to the entertainment room. This bar is only used when, there is a function on. Which isn't that often tbh. Which to me is just a waste of space. But there you go!!!

I think the reception should be resited to neaer the main entrance and not, stuck away around the corner out of site. At least they could then keep a check on who comes and goes. The hotel does get a lot, of people using walking/mobility aids. The main entrance isn't actually user friendly to these guests as it has steps up to the main door. If, they converted one set of steps to a SLOPE, then they could enter more easily. Also, there is NO disabled or ladies toilets on the ground floor. You have to go down a flight or take a lift to the dark and damp basement. Or go back to your room. The only toilet available for use on the ground floor. Is a gents and NOT the cleanest either. It needs to be monitored.

The only good thing about the hotel is, it's in a great location opposite the pier and a 5 min walk to the town centre with lots of shops, bars restaurants etc.

Will we come back to the Burlington. Then that's a NO. Shame really but there look better hotels close by.

The shower scorching hot I turned it right down still scorching hot told staff said they would sort it out but no one looked at it , room was ok clean could do with a touch up dents in the bathroom. Door and the lock on bathroom hanging off few bit of wood around the room and bathroom need some attention

Right, yeah yesterday I came into the hotel for breakfast had a lovely breakfast ever Mat and Sarah and Luke all had to all very nice. They were pleasant and first we went to the Premier Inn two weeks ago and said they could allocate us and then when we came down on Friday said no sorry And kicked us out very happy with a battling Hotel with now booked November 22 and we are looking forward to it Mat and all the team very happy with us all just can’t believe how well everybody at our here, very happy

Not really expecting great things after checking reviews. First impressions were lovely friendly staff. Yes the hotel is a little neglected, but it was clean enough and didn't smell ( trust me this is not always the case with Eastbourne hotels).
Breakfast was fine, again lovely staff. I'm not really sure what people expect for the price but the view alone is worth the money

If you're looking for luxury, this ain't it. However, if you want a comfortable place to stay; good food; and friendly and helpfull staff, then this is the place!
Decor could do with a massive facelift, but, as I said, depends on what you want.
They have a good variety of entertainment almost every night, but I personally didn't partake.
Only other downside appart from decor is that at breakfast, they only do scrambled eggs and don't have mushrooms for the cooked breakfast. Everything else as you would expect. Also, couple of items on the bar menu not up to scratch

All in all not a bad stay. Had a good night's sleep. The room was nothing grand but it was clean as were the towels and bedding. There was a fan which we needed. Also a plug in radiator if needed. The only thing I could say negative about the room was, although there were 2 pillows they had better days they were really thin. I went half board the evening meal was quite nice you have a starter mains and a desert. The only issue at the restaurant is the lack of staff, there was only 2 members of staff serving the whole restaurant. The staff on check in were so cheerful and happy. Was nice to be made to feel welcome. To sum up yes the hotel needs updating but then you would be paying a lot more then we did. I reckon this place could be a gem of a hotel if standards were up to date

Been before pre Covid thought May have improved Not so Grotty entrance musty smell ropey lift and a Room with the worst Color scheme possible Reminds me of a place I stayed in Latvia 1993 Staff do there best on reception However Breakfast Boys were hovering around me like bees 🐝 to a honey 🍯 I must admit to committing the Crime of sitting alone at a Large Table to which Boy 1 asked Don’t you like to be near People Nope Whilst removing the 3 lots of cutlery Boy 2 swiped My plate as soon as the last food went down then The Mature Lady relayed My Table Manuel Style 😂

Lovely Victorian building with best views of the pier and the sea . Friendly staff and very good breakfast . The room was very clean and very comfortable. The bathroom was a good size and the view was stunning . The bar is reasonable and we throughly enjoyed the entertainment . It’s a very friendly place and we have visited three times . It’s a very traditional British hotel .

Great location opposite the pier. The room and bathroom were very clean and spacious. The bed linen was of good quality with new pillows. This large hotel is looking tired but the staff were extremely helpful and seemed happy in their work. Very large car park at the rear which is well worth £6 per day. Hassle free parking.

Very nice hotel best hotel I been to nice room near to shops sea very nice staff polite very polite helpful kind very nice breakfast evening meal lovely entaiment bar staff very nice friendly polite kind friends room very clean excellent i aways come back excellent

Had a very lovely two night stay in a superior double room with sea view. Hotel could do with an update but our room was very clean and comfortable. More than anything, the prices for the stay, for the food in both the restaurant and the bar were very reasonable. The staff are fantastic, friendly, polite and good above and beyond! For a good priced break I would highly recommend.

Fantastic attentive staff. And amazing location
Would definitely stay again.

Enjoyed 5 nights at this hotel. One small downside about the single rooms, the beds are way too small with unstable bases, causing some difficulty in sleeping. The upside were the staff. Always cheerful and willing to help. Dinner, Bed and Breakfast at £86.60 each day is a very good deal in Eastbourne. I look forward to my visit next year.

The Burlington hotel needs a little bit of TLC but it was clean and a nice hot shower. A good choice at breakfast and it was impressive. Had the 3 course menu for £20 - tasty and value for money. Big shout out to the serving staff especially Louis for making us laugh !!

The hotel rooms are not the same as the pictures shown when you book and the parking is limited and not large enough for the entire hotel you may have to pay for parking on the main roads if you can find a space.
Location wise, it's right on the sea front, so I can't complain about that, and the night staff were awesome and couldn't have been more helpful and friendly.

Great place to stay. OK it's not the Savoy but it was comfortable and with breakfast and a 3 course dinner every night on the sea front self drive. I t was Excellent value for £250 for4 days stay.A bargain holiday! Plenty of eaterys , lare shopping centre and not too loud or busy area. A great break.Try it folks!

The hotel is in a great location, right next to the beach and pier! Service was good. The room, however, was not clean. We thought that we had booked a room with one double bed, but it had two single beds. This wasn't a huge deal for us, and we decided to just push the beds together. When we moved the bed, we noticed that the floor underneath the bed was quite gross. There were stains all over the carpet where the bed was and it had not been vacuumed (photo added). We asked the staff to vacuum it the next day, and thankfully they did.
The sheets and towels were clean. Although we did not stay in an ocean view room, we were right on the corner and got some view of the ocean. Our room was weirdly placed, so we were right next to stairs and we needed to go through two doors to get to our room (other than the three doors from the elevator in the main hallway).
If you are fine with a room not being very clean, it is a cheap place to stay and the location is great. The sheets and towels were clean. As mentioned in other reviews, the whole place is run down. Did not talk to the employees much, nor ate at the hotel, but the service we did experience was good and the employees were helpful.

Better inside than out, great location

Hi we have just returned from the burlington hotel. The staff location we cannot fault.the only think we disliked was no window to open or vent in the bathroom and the black mould.but we would come again

Service excellent . Good range of snacks and drinks . Evening meals and breakfast very good . Great entertainment . Lovely room . Reasonable bar . Cafe style food ( chips , burgers , sandwiches , soups , cakes , all reasonably priced .Good value for the money

The outside needs some tlc.
Room 444 the lift is by this no good for sleeping
Clean and tidy
Helpful cheerful staff

The staff were amazing nothing too much trouble and very friendly

Our first room was at the back, dark, grungy and the window backed onto the fire escape which blocked out most of the natural light... I actually felt depressed going back to this room. I don't believe it should be let out or if it is, it be made crystal clear what you're getting and should be considerably less than they were asking for it. Nothing like the photos of the rooms for when I booked. So I asked to change and was told it would be £15 to get a sea view room which was bright and airy in comparison but they didn't actually charge me for it which was decent of them. The sea view room was actually pretty good but still felt like the whole place is getting run down.
Overall the hotel is rundown and needs some TLC to bring it back up to feel worth the money.
The staff are very helpful but you can't help feel they are restricted by some of the management decisions. For example, they had a live singer in who's pretty good but the bigger, better stocked bar with more drinks options was closed. I was in the other bar and several customers asked for drinks that were only available in the bigger bar to be told they couldn't have them as it was shut. Not great commerce in my book.
The location is great, perfect even and thankfully they have parking but it is £6 a day extra...

This hotel is overlooks the lovely beach.The singer in the evening was so good most of our group of 30 who don't normally dance ended up on the dance floor.
Nicki at the reception was so welcoming and helpful.
The kitchen staff and waiters went out of their way to cater for our group which had vegetarian, vegan and gluten free diets.
The rooms were clean and tidy.
The hotel is dated and deserves and upgrade and more lifts.
But overall thank you all for a wonderful stay.