Burlington Hotel
Latest Reviews
First time staying here after staying at many other hotels in Eastbourne, stayed in 1st floor seafacing room with great view over the pier.
Positives:
Great views
Large room
Good shower
Good covid measures on place
Negatives:
Slow check in
No bath towels (just 2 x hand towels)
Coffee machine .. couldn't get to work and no instructions to operate it.
£6 per day charge to park in hotel car park.
* Asked reception for bath towels and someone to show haw the coffee machine worked, was told towels would be dropped to the room and someone would look at coffee machine ..
Neither were attended to during our stay.
All in all a pleasant stay however and well situated for beach and town, and would stay again, shame they never followed up on promises
7/10
Positives:
Great views
Large room
Good shower
Good covid measures on place
Negatives:
Slow check in
No bath towels (just 2 x hand towels)
Coffee machine .. couldn't get to work and no instructions to operate it.
£6 per day charge to park in hotel car park.
* Asked reception for bath towels and someone to show haw the coffee machine worked, was told towels would be dropped to the room and someone would look at coffee machine ..
Neither were attended to during our stay.
All in all a pleasant stay however and well situated for beach and town, and would stay again, shame they never followed up on promises
7/10
Source: tripadvisor.co.uk
Lovely hotel. Room was fab with a great view of the pier and sea. Lovely bath and shower facilties
Staff were friendly
Clean and comfortable. Covid restrictions meant to wasn't serviced but not an issue.
We had room only so cannot comment on the dining experience
Staff were friendly
Clean and comfortable. Covid restrictions meant to wasn't serviced but not an issue.
We had room only so cannot comment on the dining experience
Source: tripadvisor.co.uk
Great staff and fantastic food. A lovely stay
Source: google.com
Stayed before hence the reason I'm staying again value for money and central to town and seafront
Source: google.com
Great staff and fantastic food. A lovely stay
Source: google.com
Stayed before hence the reason I'm staying again value for money and central to town and seafront
Source: google.com
What a shame this hotel had to close a day after we checked in, lucky we could get a room at the premier inn, but not the same.
Everybody did their very best, staff all very happy and helpful, check in lady was so nice.
They upgraded us to a seaview room, perfect the young lady in the bar was nice, service was nice, evening dinner was fantastic, wine was great.
Breakfast was plentiful and hot.
Room 421 was clean and tidy, shame only a standard bed, will upgrade to room 410 next time, which was told has king size.
We had to cut our stay short due to Covid lockdown but we have 2 nights in credit to rebook near Christmas hopefully.
This hotel is old, but it must have been fun in its day, i hope its day returns again, as will we.
Hotel has its own car park at the rear.
Dont pull this hotel apart , its old, it creaks, it has character....... its part of Eastbourne's history.
Everybody did their very best, staff all very happy and helpful, check in lady was so nice.
They upgraded us to a seaview room, perfect the young lady in the bar was nice, service was nice, evening dinner was fantastic, wine was great.
Breakfast was plentiful and hot.
Room 421 was clean and tidy, shame only a standard bed, will upgrade to room 410 next time, which was told has king size.
We had to cut our stay short due to Covid lockdown but we have 2 nights in credit to rebook near Christmas hopefully.
This hotel is old, but it must have been fun in its day, i hope its day returns again, as will we.
Hotel has its own car park at the rear.
Dont pull this hotel apart , its old, it creaks, it has character....... its part of Eastbourne's history.
Source: tripadvisor.co.uk
We stayed 2 nights on the Groupon DBB deal. The staff are friendly and helpful and the room was ok for the price we paid. What lets the hotel down is the quality of the food, especially for dinner on the set menu. I would best describe as cold school dinners, but that is a little unkind to school dinners! I know they have to serve food on a budget but the veg could at least be hot. Got the impression that a large number of meals and sides were made up and sat in the kitchen waiting, you certainly got served very quickly. On our second night the soup starter was fine but the mains so bad we left them and went out to eat. Nobody questioned why the food was left, just took the plates away. Please improve kitchen service and spend a little more on the food, even if you have to put prices up a couple of pounds, it lets the hotel down badly.
Source: tripadvisor.co.uk
We have just returned from one night at the Burlington hotel. Having booked a double room with DBB for a very reasonable price, we were upgraded to a room with Seaview. All the staff were very pleasant and helpful going out of their way to ensure you were happy. The chef should be congratulated as should the waiting staff on the excellent food served for the price we paid, we thoroughly enjoyed our evening meal and breakfast.
Yes the hotel could do with a bit of new paint in places but it was cleaned to a high covid standard and there was plenty of sanitizer placed around the hotel. Dont look for the extras removed for your safety in your room enjoy the simplicity and cleanliness to make you feel 100% safe! Only downside was maybe parking as it was a £6 charge in hotel carpark but we could leave car there after checking out so even that was good value really.
Well done to all staff throughout the hotel continue working together through these challenging and quieter times and Covid rules allowing we shall look forward to returning again.
Yes the hotel could do with a bit of new paint in places but it was cleaned to a high covid standard and there was plenty of sanitizer placed around the hotel. Dont look for the extras removed for your safety in your room enjoy the simplicity and cleanliness to make you feel 100% safe! Only downside was maybe parking as it was a £6 charge in hotel carpark but we could leave car there after checking out so even that was good value really.
Well done to all staff throughout the hotel continue working together through these challenging and quieter times and Covid rules allowing we shall look forward to returning again.
Source: tripadvisor.co.uk
This week I visited the Burlington Hotel at a very worrying and uncertain time. From arrival to departure, everyone at the hotel from Christine the manager to the cleaners and the staff on reception, bar and restaurant made huge efforts to ensure all visitors felt comfortable and safe. Even though the hotel was closing on the 20 March, every member of staff was helpful, pleasant and professional. A big thanks to Christine and everyone at the hotel. I may have been the last to leave but hope I am the first to return. Hopefully sooner rather than later
Source: tripadvisor.co.uk
Stayed here with shearings mon- friday. The hotel is very dated needs alot of tlc. Paintwork & carpets very gruby. All corridors have very un- even floor boards which are very creaky. Down stairs toilets have a hole in the floor coverd with carpet which i stumbled on. The lifts are very dirty. The 1st meal we had was appauling undercooked veg and extremly dry chicken. Following nights where as if it was a diffrent chef as the next 3nights they was lovely and tasty. Staff work very hard, bar staff are really plesant unlike reception who are rude and abrupt. I asked for an up grade on arrival and the lady pretended she had done it, she clearly had not as when she came back few seconds later my paper work was printed with my name & room number and she hadnt been near a printer or computor. The morning we left breakfast was 7.30 till 8.30. We got there at 7.30, coffee was served imediatly no one came to take our order till after 8. The young man came back at 10 past with clearly the wrong order and was very stropy with my partner as though it was our fault. He stomped away and brought another but my partner had had enough and left the dinning area. It left us very little time to get back up to floor 4 to collect our belongings and hand our key in for the 8.30 depature. This was a shame as the breakfasts had previously been the best meals. It left us with bad feelings and therfore would not recomend this hotel at all
Source: tripadvisor.co.uk
just returned frpm 5 day national holiday, the break was great value for money . The breakfast is self service and on the whole was great however on two mornings the sausages looked and were overcooked. The evening meal is split on two sittings i chose the 7.15 which was relaxed and plenty of choices. All the staff are very friendly and specal mention to the bar staff think one was called katrina she was very helpfull and understanding. Great break
Source: tripadvisor.co.uk
Had a lovely 5 day break 2nd to 6th March,hotel is a little dated in places, but our room was very nice clean and recently refurbished, with a lovely sea view room 421. Food breakfast is lovely with everything to choose from the hot and cold buffet, evening meal there is a choice of 3,starter's 3 main courses and 3 sweets and a chefs special all food we had was lovely. All staff were very helpful and friendly,especially the bar staff and evening entertainment was good each night with bingo, quiz and a different artist each night, a special mention to Mark Snow who made the evenings. Could not fault National Holidays at all and our driver for the week Ashley was very informative. .
Source: tripadvisor.co.uk
I visited this hotel last weekend with my family.Our rooms were very comfortable and clean. Breakfast and dinner were both very tasty although could have been warmer. There are lots of local shops and restaurants/cafes too which filled up our days nicely. Christine the GM welcomed us upon our arrival on Friday and Ivone on reception was kind and informative. We had 4 free drinks each on Saturday night which was a pleasant surprise! Isabella the bar manager was entertaining and helpful. This is a very nice hotel, situated in a perfect spot in this lovely town and I will definitely visit again
Source: tripadvisor.co.uk
We stayed here last week Mon-Fri with shearings.We payed an upgrade for sea view room which was lovely on the first floor.Anybody on floor above it's creaky floors boards very noisy.The bathroom is only 2 foot wide gettig to the shower and the toilet my husband banged and burnt his arms several times on towel rail and in shower.Luckily we are both able bodied and of slight build. Room number 112
Source: tripadvisor.co.uk
This budget hotel is situated in a good position on Eastbourne Sea front, it is clean, my bed was comfortuble, and the room was fine The general problems this hotel has are the same as the other Bay Hotels that I've stayed in.
Although my room was fine, and the heaters working, some other guests that I spoke to had a simular problem to myself in another Bay Hotel, namely a cold room. Further to that, the evening meals have much to be desired. Small portions, some soups with a good helping of H.20, packet soups no doubt, but the big laugh was Thursday Fish & Chips. The fish, haddock was fish mush, not a flaky fish, but here is the laugh, mushy peas ! ! Yes, you got mushy peas, no kidding, a teaspoonfull. Before my return,I was in mind to buy a bag of frozen mushy peas as a treat for the guests next Thursday !
No problem with Breakfast, fine, but how long before hole of polo mint lands on Bay Hotels menue's ?
Although my room was fine, and the heaters working, some other guests that I spoke to had a simular problem to myself in another Bay Hotel, namely a cold room. Further to that, the evening meals have much to be desired. Small portions, some soups with a good helping of H.20, packet soups no doubt, but the big laugh was Thursday Fish & Chips. The fish, haddock was fish mush, not a flaky fish, but here is the laugh, mushy peas ! ! Yes, you got mushy peas, no kidding, a teaspoonfull. Before my return,I was in mind to buy a bag of frozen mushy peas as a treat for the guests next Thursday !
No problem with Breakfast, fine, but how long before hole of polo mint lands on Bay Hotels menue's ?
Source: tripadvisor.co.uk
First time at the Burlington .
We had a good time there ..
The Hotel is really lovely .good food .and good entertainment in the Evenings .
Mark Snow was brilliant .he is so funny .
He works so hard to keep everyone entertained .
It was really quiet without him there on the Thursday Evening .
Will we visit again .I would think so .
We had a good time there ..
The Hotel is really lovely .good food .and good entertainment in the Evenings .
Mark Snow was brilliant .he is so funny .
He works so hard to keep everyone entertained .
It was really quiet without him there on the Thursday Evening .
Will we visit again .I would think so .
Source: tripadvisor.co.uk
The hotel is good and the staff are pleasant. Our room 106 was very good as it looked it had been refurbished due to fire next door.
The evening food was cold and the veg sparce and full of water in the bowl.
The breakfast was exellent with top quality bacon.
Staff were pleasant as well.
We went on a trip to Battle and Hastings which were good but could have done with bit longer in Hastings ( interesting place. )
The evening food was cold and the veg sparce and full of water in the bowl.
The breakfast was exellent with top quality bacon.
Staff were pleasant as well.
We went on a trip to Battle and Hastings which were good but could have done with bit longer in Hastings ( interesting place. )
Source: tripadvisor.co.uk
Just returned from a great week-end at the Burlington Hotel, Eastbourne on a Shearings coach trip. The hotel is very clean with good decor. Staff were very helpful and polite. I had a very nice single room which was very comfortable and nicely decorated.Food in the hotel was very good and with good service. We thoroughly enjoyed the entertainment each night while we were there, with a quiz each night and bingo on two nights. Debbie was very entertaining. The comedian on Saturday night was very funny and a lad named Andrew who entertained us with his singing on Sunday evening, was very good. Hotel is not far from the main shops. We had a really good time a and definitely will go back.
Source: tripadvisor.co.uk
Originally booked holiday to stay at Majestic, Shearings changed this as Majestic not open (no reason given). Was not happy (please see review April 2017) but accepted offer as needed break.
As previous journey down and reception/allocation of room efficiently done. Room on 4th floor, next to fire escape but very quiet apart from squeaky floorboards when leaving my room. room good size and very comfortable bed, bit of a draught from window but I survived.
Food V good but small portions. Service also V good as in fact were all staff. Entertainment mainly average and as mentioned in other reviews OK if you liked old time dancing and bingo,
Yes still an old building "creaking" in places but 200 % better than last visit. Would not put anyone off staying but don't expect the Mayfair hotel standards. You mainly get what you pay for.
As previous journey down and reception/allocation of room efficiently done. Room on 4th floor, next to fire escape but very quiet apart from squeaky floorboards when leaving my room. room good size and very comfortable bed, bit of a draught from window but I survived.
Food V good but small portions. Service also V good as in fact were all staff. Entertainment mainly average and as mentioned in other reviews OK if you liked old time dancing and bingo,
Yes still an old building "creaking" in places but 200 % better than last visit. Would not put anyone off staying but don't expect the Mayfair hotel standards. You mainly get what you pay for.
Source: tripadvisor.co.uk
Went on Shearings coach holiday. The hotel has had some TLC due to the fire in the hotel next door, located on the sea front and a 15 minute walk to the main shopping area in Eastbourne, due to road closure in front of the hotel you need about to walk 15 minutes to get to a bus stop. As a single traveller i had a reasonably sized room with a good size bathroom. All the staff i came in contact with were excellent and were very efficient, felt really looked after at meal times and at the bar. On the negative and this is my opinion was the entertainment seemed dated and stuck in the 70's music put on for dancers seemed to be aimed at couples wanting to Rhumba/ foxtrot and no other type of dance music, this i found strange they didnt cater to other dance genres when only a handful of couples came out to do ballroom dancing. Dated act on the last night was midly amusing a good organ player but again dated comedy and music, atleast other Bay hotels i have been to try to cover more decades of music. This may be there target audience and this may put me off from returning here which is a shame as its the fronline staff that make this hotel a possible 5 star review but i marked it down for the entertainment.
Source: tripadvisor.co.uk
Not one of shearings better hotels. Room and frontage of hotel very run down and dated. Bedding clean. Food ok but far from good. Entertainment good. Still value for money. Hotel hindered by claremont ruins from fire next door and limited access to burlington as a result
Source: tripadvisor.co.uk
Although we have stayed before at this hotel we have never had the whole package of bed, breakfast and evening meal, we were impressed with food, all varied with an excellent choice and plenty of flavour. Every member of staff that we spoke to were friendly and helpful, but one member of staff from the restaurant really stood out for her consideration and attention in making our experience special, her name was Helga and it was a pleasure to meet her.
Source: tripadvisor.co.uk
We had a 5 day break meeting up with friends. The Burlington is an old hotel and like most needs some tender care.
We had an upgraded room which was huge with huge bed and bathroom clean and comfy.
Staff helpful and always polite food good I’m vegetarian and if there wasn’t a dish I liked the salads were excellent.
We celebrated my friends husband’s birthday and pad extra in the night for steaks and fresh salmon it was superb ( I eat fish ) Good entertainment Mark is brilliant we need more like him in Shearings hotels.
Kevin our driver excellent with so much knowledge and enjoyed all the trips took the bus to Hastings for a day out.
We have stayed at the majestic many times but thought we would try the Burlington and great choice will be back again thank you all ...
We had an upgraded room which was huge with huge bed and bathroom clean and comfy.
Staff helpful and always polite food good I’m vegetarian and if there wasn’t a dish I liked the salads were excellent.
We celebrated my friends husband’s birthday and pad extra in the night for steaks and fresh salmon it was superb ( I eat fish ) Good entertainment Mark is brilliant we need more like him in Shearings hotels.
Kevin our driver excellent with so much knowledge and enjoyed all the trips took the bus to Hastings for a day out.
We have stayed at the majestic many times but thought we would try the Burlington and great choice will be back again thank you all ...
Source: tripadvisor.co.uk
Went with Shearings in Jan. hotel is fine, very hot room when I tried to open window it was completely jammed so told reception, was told the windows opened. A maintenance man came and he had a job opening it. Old hotels like this do warp so why make out it was me. Food not bad, soup watery sometimes and the turkey escalates were inedible, even the waitress said they were being sent back uneaten. These are budget holidays so can,t really complain to much about food as the chef has a fixed budget to work with. Room clean, beds comfy. Reception staff pleasant enough except one who thought he was superior so looked down his nose at the bus loads of peasants who turn up in his eyes. Trips out were good and the driver Kevin was very informative, he had so much knowledge of the area, and since we go on coach tours to see and hear about the UK it was a privilege to be on his coach. Would I go back to the Burlington maybe not as I don,t like being treated like a second class citizen.
Source: tripadvisor.co.uk
