A cheap 3-night weekend away where we got what we paid for. Hotel right on the sea front near the pier, traffic noise acceptable. Room large, clean and reasonably comfortable with sufficient furniture but poor TV [didn't bother me but wife less happy]. Breakfast ok, dinner was set meal and very school dinnerish but then we only paid £37 per night per person D,B & B so couldn't expect much more. There was evening entertainment i.e bingo and "cabaret" every night which we didn't go to. Staff cheerful and friendly but needed more table waiters as they were rushed off their feet at meal times as everybody came to dinner at 6.30pm! Location made the hotel easy to access the long, flat promenade walk to the cliffs near Beachy Head and access to shopping in the town centre. Bus stop on opposite side of the road by the pier.

Wife (79) and self (83) stayed at the Burlington from 11 to 14 October 2013, we like Eastbourne and chose the Bay Hotel's Burlington for its position, price and reputation. Our receptiuon was excellent, seafront twin room (I had upgraded from Standard to Superior room and sea-facing, at extra cost, but still good value. Room well-equipped and bathroom very new. Both wanted a shower after our car journey but could not regulate water temperature. Cold day and the radiator would not get hot. Switched on the new TV which ahd Freeview but BBC 1 & 2 both cut out after a few seonds. Rang reception to report all this and was told that maintenance would look after problems.No reaction after a few hours so rang reception again- they arrived with a portable oil-filled heater and the room warmed up. Saturday we returned from shopping at mid-day, Radiator fixed, room warm. Problerm with water and TV remained. Rang reception who said that maintenance had it in hand and would fix it, I queried when and was told 'As soon as possible' I insisted on some action and maintenance arrived soon after - demonsatrated that the LH tap was for water and RH device (matched the tap!) was a thermostat, 'by law' but the symbol was out of sight underneath. Told me that the radiator had needed the lockshield valve opening and needed bleeding. Showed me that the TV needed an analogue signal and the Freeview needed Digital - both available fron 'Source' on the remote. Now, apart from a terrible draught (wind in the south) from one sash window which had onlya weight cord on one side and closed lopsided, all was working! My main grouse is that none of the foregoing problems would have needed intervention if simple instructions had been left in the room, or advice beenn forthcoming from reception when i complained. I had read all the information in the room folder. My lkast complaint was that when I asked about Wi-Fi at reception, I was told only on the ground floor ans that I had to set up 'Cloud' on my iPad - fortunately a boffin was available at reception who got me logged on; again, no information in the room.I accept thet the majority of guests are aged but wee are not morons and can read (if instructiuoins are available), Facilities are there to be used, not complained about!
In spite of my moans, the meals are first-class and our waiter Bruno really brightened our days. Apart from being poorly trained./advised, staff are excellent.
Would I stay again? We will probably try someoither chain.

We used this hotel as a base for three nights to meet up with friends who live in Eastbourne at a very reasonable price, travelling with National Holidays.

First impressions thIs hotel would have been very grand in its day and still very nice. The bar area is lovely and the bar staff very efficient and friendly, which accounts for all the staff.

Our room was nice, a little tired but extremely clean and the housekeeping was excellent.

The restaurant was lovely and again all the staff efficient and extremely pleasant. The food was of a good standard and the best I have encountered in a hotel of this category in the United Kingdom, a good chef. We are well travelled and stay in four and five star hotels around the world.

If in the area again, I would have/no hesitation in staying here again.

4 days / 3 nights BB & EM with National Holidays from the North East, on arrival we were greeted on the bus and the meal times confirmed , room allocation was quick, we had a sea view twin room on 1st floor room 106 massive room with great view of the sea and pier just across the road. The room was ok decor wise, but needs a little touch up, loads of hot water, meals ok and the service very good, some guests were a bit impatient as to getting their meals served quickly but didn't think to allow for the fact some of the waiters were still training as stated on their name tags , one guest sort out the head waiter to express his dissatisfaction to the time waiting when the lad was trying his best, Some people have no consideration. As stated Mark head of Entertainment works his socks off doing the Bingo, Quiz, Dancing and always had time to chat to the guests. bar prices are a bit expensive but we are used to Wetherspoons competive prices but it didn't stop us having a few and we were normally the last couple out of the bar, my only criticism was the inconsiderate guests who decided to smoke at the entrance to the Hotel not even bothering to go down the couple of steps to stand to the left or right of the hotel main entrance even though it had a big sign NO Smoking .My partner smokes but she always moved well away to the side or even went to the corner of the road opposite Harry Ramsdens. All in all a nice hotel with very friendly competent staff.

My husband and I have just returned home a week staying at the Bay Burlington Hotel, Eastbourne. Our twin bedded room was No. 203 overlooking the pier. Although the room was a little dated it was very spacious and spotlessly clean along with the bathroom,thanks to a very efficient maid. Plenty of tea and coffee available replenished each day. The beds were very comfortable, the room was warm and hot water was available all day and evening. The shower over the bath very efficient. The food was excellent. Plenty of variety for breakfast and the evening meal, they cater very well for vegetarians also. The food was served hot by very pleasant and efficient staff. All the staff in this hotel from receptionists, bar and catering staff and cleaners were very pleasant, nothing was too much trouble for them . There were only two lifts but very efficient. jWe enjoyed our evenings spent in the concert room with various outside artistes coming in to entertain us each evening. We particularly enjoyed Chris Gee who impersonated many people; past and present. We also enjoyed Mark Snow the entertainments manager who helped keep the show going. We went down with Shearing's Coaches driven down by Tony (two teds) Walker, an excellent driver with a massive personality. very helpful and knowledgeable especially on our two complimentary trips. I mustn't forget the other two drivers, Kevin and David who were also helpful and pleasant (all Shearing's drivers must be hand picked for their personality). We wouldn't hesitate to recommend a Shearing's holiday staying at the Bay Burlington Hotel. thanks to all.

Just had a great weekend at the Burlington Hotel. It was very good, the room, the food, and entertainment were faultless. We found all the staff all friendly and helpful.The entertainment fom Paul Snow was so good,he had us in stiches, and his singing was amazing.

Great location right opposite Pier and the main Bus terminus station! Great if like us you no longer want the hassle of driving but still I are young enough to venture out at heart!!,
Room was basic but clean,food again basic but sufficient for all!
The highlight I have to say was the Friday evening caberet visiting artist Chris Gee he did impressions to suit ALL age groups as we were a mixed aged range group at out table he did Michael Macintyre to Alan Carr to old favourites we loved such as not one but the entire CAST of all our Favorite TV comedy shows like Dads Army/ Fools & Horses/ step toe & Son/ I mean these days who can see they enjoyed a live comedy show that was. NEVER smutty or rude just clever good clean fun for all.
Shearings should offer a Chris Gee week end we would book it!!!!, why he is not a star only god knows
All the hotel guests were still talking about him on Saturday morning breakfast!
Well done Shearings
It's good to offer something DIFFERENT !

My Friend and I have just returned from a three day break to Eastbourne. We stayed in the Burlington Hotel and despite reading rather scathing reports of the hotel can only say that we had a really great time there. The hotel is in an ideal situation near the shops and the pier. Our room had a view of the sea and the shops and was very comfortable and clean, yes the décor was a bit tired but that was nothing. The food was excellent and the menu quite varied, our waitress was very good thanks Megan.
The staff in the hotel very friendly and helpful.
The evenings entertainment was excellent and our thanks go to Mark Snow for all the hard work that he puts in to make them so good.
This trip coinciding with my friends birthday and helped make it a really good one.
We shall definetly be returning and will recommend the Burlington to all our family and friends.

we were advised to book an updated room with sea view, it was ok, although stain on duvet cover, which was dealt with quickly. staff were very friendly, evening meal was poor, quality of chicken, if you could cut it was tough. next evening fish, or tail of fish, supposed butter sauce, it smelt of margarine. it was a shame the smokers were allowed to clutter main entrance and leave their butts on steps and front of entrance. the location of the hotel is superb and really want it to survive but it really needs some attention to detail.parking was good at the back of hotel. im sure we all want to support these beautiful buildings and keep our english sea side holidays. hopefully things will improve.

Stayed 19th -23rd Aug. Premier room good with new efficient separate shower. Bed v. comfy.
Evening meals o.k .Evening wine waiter useless. In spite of asking for wine to be served prior to our meal order being taken - it arrived with our pudding! He said. I'm on my own.To which I replied - So am I without my wine!
Breakfast offered good choice and could have been excellent but fried and poached eggs unacceptably overcooked.
They must have been cooked an hour before serving.Same for everyone we spoke to.
Bar service in the afternoon abysmal.Barman always elsewhere and Receptionists always said 'He'll be back in a minute ' - but he wasn't.
I ended up going for afternoon drinks at the Duke of Devonshire in Terminus Road and paying £1.15 a pint less.It was as quick to walk there as wait to get served in the Hotel.They must lose a fortune in bar revenue.

We booked a small family getaway for the three of us, a single and a twin en-suite with dinner bed and breakfast - we arrived and were able to park the vehicle on site to the rear of the hotel. The room were located on the 4th floor - and they were spacious, clean and tidy, although the bathrooms were a little tied. They were warm, comfortable and we had a great nights sleep over the two nights we stayed. The shower is a bath mixer type and the water was extremely hot and there are warning signs. The housekeeping was good and towels were changed daily. The restaurant caters for the whole hotel as everyone seemed to be on a dbb dinner bed and breakfast programme. Dinner is served as a three course choice meal between 6pm-7.45 we found the times were to early, the food quality is good but the portions rather average when it came to the meat or fish portions, vegetables were plentiful and the starters and deserts were good. Breakfast each day was served between 8am-9.15am the breakfast offers a good quality and excellent value for money with ample fruit juiced, tea/coffee and toast and a varied choice of main breakfast, we have the full English, scrambled eggs on toast and vegetarian breakfast and these were all good choices. We used the hotel bar and had entertainment on both nights and this was traditional English seaside entertainment and was good quality and fun. The hotels compare Mark was entertaining also and you could tell he enjoyed his job and making sure the hotel guest enjoyed themselves. All in all the hotel location, facilities, services and staff made our stay and we will definitely return if we head back down Eastbourne way.

Have visited the Burlington some six or seven times over the same number of years. Have experienced a slow improvement all round in that time.standards are quite acceptable for the price you pay - the hotel could not be situated better.
My one gripe is on dinner! in my view the quality should be improved so as not to spoil an otherwise enjoyable break.

I stayed on a 3 night’s bed breakfast and evening meal break from 19/07/2013 to 22/7/2013 at the Burlington in Eastbourne which is one of two hotels in Eastbourne owned and run by the Shearings Holiday group, (Bay Hotels and Coast and Country Hotels). There is a choice of self drive or coach transport and you can choose B+B + evening meal or just B+B. I chose to drive from the north of England to Eastbourne and included a two night stop on the way.

The Burlington boasts over 160 rooms and is a grade 2 listed building, it is a well maintained, smart, and impressive looking, very comfortable hotel situated on the promenade’s Grand Parade just a few meters away from Eastbourne’s fine Pier. If you are fortunate to get a sea view room on the top floor then you will wake up to stunning views. The hotel serves good food in a pleasant environment and the meals are varied and the portions are more than adequate. The staff are always helpful and will try to cater to your dietary requirements, nothing is too much trouble. The rooms are comfortable, clean and appear to be well maintained, mine had obviously just been re decorated. When booking I chose an upgrade to a sea view which was a very pleasant airy room overlooking the pier. I have stayed at many of the Shearings Hotels ranging from north Yorkshire to the south coast and all have proved to be good value for money and have always provided a good holiday in a nice hotel without breaking the bank. As in all things some are better than others I can safely say this is certainly up there with the better ones. Shearings cater mainly for the more mature population so their hotels are always relaxing; many of their hotels have entertainment in the evening.
Eastbourne is a popular resort and is well kept with very beautifully laid out carpet garden features along the front next to the beach, I was there several years ago and it has not changed its delightful character even in today’s cutbacks.

Overall the Burlington is a very nice hotel with good staff and is obviously well managed. In my opinion it is good value for money in a great location and I would not hesitate to recommend it, I wish it was nearer to me.

We stayed here from the 9th to the 12th August 2013. We was a little sceptical when booking for this hotel knowing that it does have a lot of coaches of the older generation.As we both are in our late forties. we did read other reviews about the hotel, yes it does need some T L C in places but this is in progress now.Our first room didn't have a working shower but after speaking to reception staff even though the hotel was fully booked , they where able to move us to a much better room . Maggie our waitress for the stay was lovely always smiling pleasant and polite,can't fault her or the food amazing service! Entertainment sounded ok but we went out each night. Location is ideal right opposite the pier ,great walking all flat ,lovely gardens.All the staff are great nothing is a problem for them .We will go back again !

Hi
Came back from the burlington a couple of weeks ago, there were eight of us in total. Six adults and two children, the youngest being nine, and my lovely dad being the eldest at eighty two. So a huge age range, we knew this hotel mainly caters for the elderly , but the staff always took the time to speak to my two children which I think is lovely. And outside the hotel there's so much to do from putting, to swimming which is a car ride away but well worth going to. The hotel itself dose need a little tlc, we all had standard rooms, I shared with my daughter as no family rooms for four. We were lucky to have a large older style room, whilst I must say my husband and son also rest of my family did have smaller rooms, my dad did find it awkward getting in and out of the bathroom as so narrow. Hopefully the hotel will eventually update all rooms, this would then put this hotel in a different league. Now for the food I have to say I was surprised how good it was , lots of choice and good portion sizes, and im quite fussy. Also I must mention are lovely waitress maria, so kind and friendly, the staff work so hard. Mustn't forget the bar staff, lovely friendly people a huge pat on the back. We will definitely return, thank you for a lovely stay. Kind regards tracey

Part of a Shearings holiday. Paid for upgrade to Superior room with sea view - very good, lots of space, new bathroom, nice view, modern decor, hairdryer, all very clean. Impressed with check-in - extremely fast and well-organised, same for delivery of cases to room. Bar area comfy lots of seats. Entertainment nearly every night. Lifts a bit slow and busy at times, but then hotel was full. Staff nice, but very busy in dining room, literally rushed off their feet. Food was okay with a choice of menu, some good dishes, some so-so, but good variety, nicely presented on plate. But found dining room cramped and hot - too many tables squeezed in, so forced to share with large groups, so too noisy. But liked flexible times to come down for dinner and breakfast - that helped stagger it a bit. Room was also hot. Hotel location very good opposite pier, and lots of shops around corner so found it all very convenient and enjoyed having the beach and sea right on doorstep. Eastbourne seafront is lovely and long and flat so excellent for strolling. Overall, I liked the hotel's location, room, sea view and food, and thought things were well-organised.

Just spent weekend at Burlington, from the time we arrived until we left we were greeted by cheerful staff, our waitress was excellent, even though the room was at the back of the hotel, it had just been redecorated, beautifully clean, we didn't go to watch tv. We felt the price was great, parking on street with £1.00 voucher, excellent value. A real budget break. Will we go again, you bet. Shirley Coverdale

We visit Eastbourne regularly for the Lamas Festival and for the occasionally break and usually stay at the Burlington. We visit by train so can't comment on the parking arrangements. This is an old Hotel gradually being upgraded. There are a few drawbacks, poor TV reception in the rooms and the lack of WiFi even in the public areas, inadequate lifts especially considering the lack of mobility of many of the guests. We were on the fourth floor this time and the hot water had a struggle to reach us, plenty of it but low pressure in the shower. That aside - our room was clean, well furnished and comfortable, with a change of linen and towels during our short stay. Breakfasts were good, I'm a porridge eater so was pleased to see the big help yourself porridge cauldrons were still a feature. There seems to be a reduction in the variety items available on the buffet this year - yoghurts were absent although were available on request apparently. We found the evening meal both for veggie and normal folk acceptable, certainly not gourmet dining, but well cooked and good choice considering that they must produce something like 500 dinners each evening. I would love to be a fly on the wall in that kitchen, would probably make a good TV program. We did notice that portion sizes are down on last year, but there seems to be a lot of waste. We had spaghetti Bolognese one evening but still received a large side dish of potatoes and vegetables. The Burlington have the knack of selecting marvelous staff. Our waitress this time was smiley Maggie, where does she get the energy from ? She seemed to cheer every one up - even the old grumps. The bar staff were cheerful and efficient, the evening entertainment up to it's usual standards under MoC Mark. The reception staff, well I would gladly have strangled one or two of the guest for them, but they remained calm and professional as usual. To sum up the Burlington is a bit faded but improving, excellent value, excellent position on the seafront, easy transport links, excellent staff, good evening entertainment, pretty standard food, ideal for short breaks. We will return.

We stayed for seven nights earlier this month. The hotel is undergoing extensive refurbishment which has given it a nice clean fresh look. Our room was spacious and cool due to having a dual aspect window, great given the heat at that time, however several guests asked for , and were given fans for their rooms. We had paid for a sea view and it was worth the extra making our time spent in our room that more enjoyable. The beds were comfortable and the housekeeping was very good, much better than we have experienced in some other non Shearings hotels. The food was plentiful and varied and the service in the restaurant was excellent. There was entertainment every evening and varied from diverting to very good. Overall we were very pleased with our stay and the staff whether, working reception, housekeeping or entertainment were all first class, going out of their way to be accommodating and pleasant. Yes perhaps some of the hotel is still in need of refurbishment but considering the cost of our holiday it was excellent value for money. The only downside is the two very small old lifts, for those of us who are claustrophobic, take the stairs if you can!

I'm not used to using sites such as this, as a result I decided to browse other reviews of this hotel to give me inspiration.
Well it fired me up that's for sure!
Come on people, this is not a 5 star hotel. However the service is first class all the way.
The staff were so freindly and welcoming, they made it feel like a home from home. Mark the entertainer went out of his way to get to know us guests and have a laugh.
Evon and Beccy at reception were so helpful. I personally didn't use the bar except for lunch but the chaps there were real stars, and mustn't forget Laura who waited drinks at our table most evenings (Thanks to her I descovered pineapple and lemonaid).
And the waitress in the restaurant was kind.

I stayed in one of the newly refurbished rooms. Oh it was lovely! Comfortable bed, beautiful views and very clean.
Those who mark this hotel down are obviously living on a different planet, or reviewing the wrong hotel.

It wasn't perfect, the small coffee bar was far too hot to sit in, poor bar staff looked over heated and about ready to drop.
The restaurant wasn't much better, poor waiting staff.
The room was a little stuffy but with the window open gave some relief. Not enough fans to go round!

Would I return? Definitely.
Value for money. Beautiful food. Beautiful rooms. Beautiful views. Beautiful staff.

We stayed at The Burlington about 4 years ago and were perfectly happy then. However there have been many improvements made since those days. We were lucky to be given a Standard refurbished room which was excellent. One wish only - that the Company would at last ditch those old tv's and provide Freeview on a flat screen. Surely a job lot for the whole chain would not break the bank? Otherwise first class - even TWO armchairs! Thank you. The menu choices and food quality was of an excellent standard. We enjoyed all of the 18 courses that we ate over the 3 evenings. Compliments to the chefs and kitchen staff, and to the waiters. Super quick service. Breakfast too was most acceptable, from a very wide choice. Anyone who has complained about the food must be very hard to please. We found the Reception Staff most helpful. I knew that I would be one of the very few guests who would have liked a WiFi hotspot in one of the Lounges. Some 75 year olds use a mobile for emails these days you know! and we wouldn't be writing this either. It was not a worry, but would be if I was staying more than the 3 nights. I've used The Cloud in two Coast & Countries recently and it might be another added selling point for the Bays. A very minor grumble . . . . otherwise 99.9% satisfaction. We shall be back, probably at Christmas. We travelled by train, by the way, to avoid the parking. A 99 bus, 40 yards from the Station, drops you right at the Pier, yards from the Hotel.

My husband and I returned to the Burlington for our 10 or 12 time, had always been one of our favourite shearings hotel.
Having read the reviews we were a little worried. Reached our room 227 which was at the back of the hotel. We were actually surprised at how nice the room was, we normally have a sea view. The curtains wouldn't close when we went to bed, they had come off of the rail and were stuck. We reported this to reception and it was fixed the next day. The bathroom was large and a nice bath, surprised that it had a nice new bath and toilet in white, but the basin was old and cream. All in all the room was good.

We were definately disappointed in the food, and at one meal had to return the potatoes (roast) they were burnt and tiny. The waitress did change them but by the time we got more the meal was cold. The vegetables served all three evenings were poor and badly cooked. This was made more difficult as I don't think our waitress spoke english, if she did it was just "you want". Previous visits meal times were made more enjoyable by friendly helpfull waiters/waitress. Never a smile. Every evening we asked for water as did the ladies on the next table, not once did we get it, eventually my husband went and got the jug and seved us and the ladies water. The first visit I must add that we didn't tip the staff.
It was avery hot weekend but even the normaly lovely reception staff were less than helpfull.
We were self drive and told the car park was full, so had to park on the road. Made more frustrating by the fact our room looked out onto the car park which had spaces all weekend. We asked at reception and were told you can only book car park at time of booking, I had booked online and it didnt tell me to book car park. Seemed silly to have spaces and not take our money for this hotel car park.
The entertainment was good, Mark Snow as usual made it fun and entertaining.
Mr Manager I am not a complainer, this is the first negative report I have ever written, please see my March review of the Majestic. Will be majestic in future for us.

As we booked our Shearings holiday at quite short notice, it was only after it was booked that I looked at reviews of this hotel - a very mixed bunch indeed!! So it was with some trepidation that we arrived for our weeks stay there. We needn't have worried, although the hotel does have an air of faded former glory about it, this was purely cosmetic. I could live with a bit of chipped paintwork, the important thing was the room and bathroom were clean, ample soft white towels were supplied, the bed was comfortable. The food was plentiful and there was always a choice of about four starters, main courses and puddings, so we always found something to our liking. What really made it a great holiday was the friendliness and efficiency of the staff (our waitress was Betti, she was wonderful), and we had great drivers in Tony and Kevin, who were both obviously very keen on the history of the areas we visited on our excursions, and helped add to our enjoyment of the holiday. The hotel is in a very convenient location, whether you want the beach, pier or shops, or simply a stroll along the promenade to admire the wonderful flower displays. All in all great value for money.

Came back yesterday after a week at the Burlington - had a great time - staff were very friendly & helpful - food was excellent both at breakfast & dinner. Lifts could have been bigger for people in wheelchairs & also the rooms were a bit tired, just needed a coat of paint. Windows could also have been cleaned. Bathroom could have been wider as Paul is double amputee. Went to the hotel with Shearings Coach Tours. Had 2 excellent coach drivers in Kevin & Tony & also very good excursions to go on. We spent 3 out of the 6 days away by Paul (partner) & myself going to Bexhill as Paul was on dialysis.
Entertainment we didn't like.

Also the outside of the hotel looked a little tired - but on the whole I probably would come back again.

We have just arrived home after a weekend at the Burlington,throughly enjoyed our stay,staff were very friendly and helpful,rooms were a bit tired could do with being decorated in lighter colours as ours seemed a bit on the dull side,on the whole we had a great time may even be back again next year.