The standards and service were really very good. The staff were helpful and attentive.
The food very good and the entertainment good if a tiny bit cheesy.
The place itself it getting due for a makeover.

We were in a large party and we would go again.

We went on a 5 day coach trip with National and stoped here for 4 nights, found it was a great location right opposite the pier and within easy reach for everything, Good food and a great room with entertainment on each night including dancing and quizzes with a superb commedian on the last night, Will be going back again in the near future!

We went to the Burlington for a long weekend with friends and thought the location of the Burlington was ideal for our needs. We found the hotel itself very clean but in need of updating. While our room was of a good size there was a crack in the sink and the constant hum of the air con unit outside the window was annoying when trying to sleep. The breakfasts were lovely but the evening meal was not so good with a poor choice of vegetables and not really enough for a group of healthy eaters. On a lighter note the staff were all excellent, and could not do enough for us, Maria our waitress was lovely and couldnt have been more helpful.

I enjoyed my stay at the Burlington. It is ideally located with sea views and is just across from Eastbourne pier where a lot of bus services start. Terminus Road which leads to the pedestrian shopping area and cafes and restaurants is just around the corner. I stayed on a B&B deal and as a single traveller, was given a twin room for single occupancy. Sadly I didn't have a sea view but considering the deal I got, I didn't mind this. The hotel is part of the Shearings Group whose target target is senior citizens and the vast majority of guests were of the older generation. I prefer a quitter place to stay so I didn't mind this. Although I was out of the hotel most of the time, there is an entertainment programme that goes on until midnight with entertainers, singers and discos if that's your sort of thing. Mu only real quibble was the seating for breakfast. The first morning I asked where I should sit. Some hotels allocate specific tables to your room. It took 3 members of staff to sort out where I could sit. The next day I went to the same table only to be interrupted midway through my meal by a judgmental elderly couple, clearly upset as I was sitting at "their" table. They obviously complained as I was asked by the manager to sit at a different table for next morning's breakfast. The serving staff were friendly and efficient but this disorganisation was noticeable. Overall, the hotel was fine and certainly value for money.

We went to the Burlington Hotel Eastbourne for a birthday weekend. It is a comfortable hotel in a great seaside location near the Pier at Eastbourne. It is, like all Bay Hotels a little on the old retro style type of building and as most Bay Hotels that we have stayed is being constantly updated while you stay there. The staff are all extremely helpful and friendly with nothing being too much trouble. The food was good but we have noticed that the choice is becoming more limited and the portions smaller.The entertainment was suited to an OAP audience which covered most of the guests staying there at the time of our visit. Parking is limited and on street only, there is a car park on offer but it is expensive and some distance away. Our standard room was clean and tidy and good value for money and came complete with a pet seagull who adopted our window balcony and woke us up most mornings to receive his daily breakfast of biscuits. If you wish to stay in Eastbourne for a weekend at a reasonable price, this hotel would be a good choice.


TraceyKingsLynn

A couple of days before staying at this hotel we read some reviews on it, and were a bit concerned about staying there. On arrival the outside of the hotel looked shabby but we were surprised by how nice our bedroom was, very bright and nicely decorated. It was a shame about the cracked sink in the bathroom, the non matching toilet seat and dusty wardrobe, also the T.V in our room was very dated, with poor picture quality. The hotel needs updating. We were surprised that the steps leading to the main entrance were not lit at night especially as the majority of the guests are elderly. Breakfast was very good, although portions were small, if you asked for more you got it. Dinner was very poor, especially if you are vegetarian, there is only one choice. The vegetarian risotto looked like a plate of vomit. Our waitress maria was excellent and could not do enough for us. The hotel is in a good location, generally very clean and the staff are polite and friendly.

We went to the Burlington for a family trip. We've stayed there twice before. It is a lovely hotel in a really fab location. It is fantastic value for money. The staff are all extremely helpful and friendly. Nothing was too much trouble. The food was good. Always a choice of about 3 dishes for starter, main course and 3 selections for puddings. The entertainment was good too. It's not a 5* ritz but the location, and friendly ness of staff makes it a really lovely place to be. We'll definitely be returning.

Another good value, comfortable stay at the Burlington. We stayed for a long weekend for my husbands 50th birthday in 2006, and enjoyed it so much that we have been back every year since, yes there are better hotels in Eastbourne, but I don't think you can beat the Burlington for the location, the friendly staff, the choice of food, and the comfortable room, at a very affordable price. (Upgrade to a premier room if you can) although all rooms are comfortable, and VERY clean! I can't comment on the entertainment as we have never attended.
Eastbourne is great for walking and shopping, and enjoying the seafront.

My friends and I have stayed at the Burlington 6 times in the last 3 years,and keep coming back as it a nice hotel in a very good location, The value for money is excellent, the food is very good, always lots of variety, great and quick service, all of the staff are efficient and friendly and the entertainment is good, ok it maybe geared to the older generation but it is still good and we have taken our 40 and 50 year old children, [I am in my {young!]
70s and the rest in their 60s] and they have all really enjoyed it all too.
The hotel is gradually getting refurbished, we have seen changes in the last year, with new lounge furniture etc, ok some of the bedrooms are a little tired but given time I think these will be done, considering the age of the building its not too bad.
We have already booked again for another weekend in October.
If you want an excellent location Hotel on a budget you cannot do better than visit the Burlington Hotel.

Just returned from a 3 night stay at this Shearings Hotel. I had a single room on the top floor and couldn't fault it. Clean and warm with a seaview and the ensuite bathroom was modern and sparkling white. The food was good and the service was quick and efficient. This is a good budget hotel and I think a lot of the bad reviews are just nit picking. Three things I would pick up on although none of these are criticisms. Firstly it would be good if the hotel could put a card on top of the television in each room asking if guests would turn off their TVs between 11pm and 7am for the comfort of other guests. I have seen these in other hotels. My next door neighbor returned to his room at 11.30pm. Switched on the TV until 1am then woke me up at 5.30am with the TV again!!! I don't think some people realise that noise carries through walls and perhaps a notice would remind them. Secondly if you want a drink with your meal buy it beforehand at the bar and take it into the restaurant. There is only one wine waiter for the whole restaurant and the people on my table didn't get a chance to order a drink. Thirdly if you want to tip a waitress do it as you go along. I left it to the end and asked where to put tips so they are shared out and it seems there is no system. So I left no tip which was a shame as I would have liked to.
Thank you Shearings for an enjoyable stay. Especially nice as we had such fabulous weather over the Bank Holiday and saw Eastbourne and Beachy Head in all its glory

This was my first stay in a hotel from the 17 to 20 of May and so this is my view that my third floor single room was clean tidy and roomy had a small TV, it was cleaned every morning by polite cleaning staff, a good choice of food at breakfast and evening meals and was served by polite helpful staff, my first stay at a hotel was a good one.

The Burlington is a large old seaside hotel owned by Shearings Holidays. We arrived for our 3 day weekend break and were disappointed with the outdated appearance of the interior of the hotel, could do with some decorating and some of the areas were not very clean, especially the public toilet(ladies) in the entertainment area. However our room was ok at the front with a seaview(bonus) and towels and bedding clean bathroom also dated but clean. Food good, plain British fare but well prepared and served hot. The service in the dining room was excellent. The service at the hotel was very good in all parts of the hotel being a plus point for this hotel. Location excellent on seafront and near shopping centre, bus stop just opposite for local areas(Brighton,Hastings etc) Although this hotel could do with some updating and TLC it is however very good value for money. We are a couple in our 60's as were most other guests

The hotel is owned and run by Shearings Holidays and is a very large old hotel. Our party had been booked for some time, and the majority of us were staying in single rooms. Check in was straightforward although there was a bit of a problem in establishing that my car parking had been authorised and paid for. The room was at the back of the hotel and maybe because we were not part of a coach tour package, but to put it mildly the room had seen far better days. The carpet is of the "Wallace Arnold" era with the "WA" motif repeated in a staggered pattern, that is where it has not worn threadbare. The sash windows are showing signs of advanced wood rot, the bathroom being the worse of the two. Wallpaper is peeling from the ceiling and lifting at the edges on the walls. The drawer under the old TV will not close once opened owing to the wood bowing under the weight of the TV. The bathroom fittings are of the 1970's and are showing their age with the chrome plate wearing through on the taps. The washbasin had a number if cracks in it from previous accidents.
For guests of a younger age group, be warned the target market for the hotel appears to be the over 60's (I know I'm one of them), but if you still move quick, be prepared to slow down as there are people 70 and 80+ who don't enjoy freedom of movement like they used to. Consequent to this the "entertainment" is suited to the older end and would bore younger people out of their minds.
On the positive side, the food is excellent and there is a good choice of menu which is changed each day for the evening meal. The staff are also excellent, friendly and very efficient and pleasant. The location is ideal too, being almost opposite the pier and not too far from some very good shops, Eastbourne has very few shops which are empty and is a pleasant change from most other "High Streets".
One final note is that my room was not the exception, at least two of my party also commented on the state of their rooms, and whilst ackowledging thatthe price was very good there re standards which I expect, and sadly these fell well below expectations.

Excellent location, friendly staff and very good services. I went through shearing holiday package and most were old people. The hotel boy Daniel was very gentle, friendly, smart and made me comfortable among old group in the restaurant. You must see their service. All Guys really working hard and almost running all the time for giving quick service.

16 of us just had a short 3 night break at this hotel
As other people have said this is an old hotel & in some aspects a bit tired, but you will not beat it for value. The staff are excellent & very friendly, always trying to help.
The evening entertainment is not London stage, but better than some Shearing hotels.
The hotel situation could not be bettered, almost opposite the pier.
The seafront rooms are worth it if you are going to spend time in your room other than asleep.
One of the lifts (elevators) is rather small but better than nothing

Visited this hotel as part of a coach party. Greeting by hotel staff excellent and baggage handled efficiently. Room reasonable although dated and with poor television. Everything working and hot water always available ( not always the case in hotels costing much much more). Room serviced daily and kept clean for the duration of the stay. All public areas of the Hotel are comfortable and pleasant with super views of the pier and small gardens. The position of the Hotel is truly perfect within very easy reach of town centre shops, theatres and local services. Over all a very enjoyable 4 day stay amongst pleasant staff and very affordable.

This was our third visit to the Burlington in the last two years. No people who review on Trip Advisor only give negative reviews !!!

This is an old hotel used throughout the year by Shearings. We were self drive. We arrived Friday afternoon for a 2 night break. My wifw and I in one room and my mother in a single room.

Check in was very smooth and with no problems. We were allocated rooms on the 2nd floor ( 238 double and 242 single) I wanted a room close to my mother who is 86 years old.

The rooms were clean and had everything you would nbeed for a short break. Our room 238 was refurbished and was really nice, the bathroom was excellent.

Restaurant and bars were good , staff were polite and friendly. Meals were good and service excellent.

Entertainment was ok but a specialo mention for Mark Snow. He is excellent. Hope he loses the remaining few stone. Well done Mark you were a star.

Overall another good holiday.

This was our first trip with Shearings, we found everything excellent for our 5 day trip .Our driver KEVIN was excellent as my husband is disabled he helped with his wheelchair and help on and off the coach.The staff from reception to waitress Marilla and bar staff Danny and all the lads excellent and also Mark the manager you have an excellent team thank you and would recommend to friends and family.Thank you all for a lovely holiday

We had a family break at this hotel recently and had a great time. The staff and service were brilliant, food was good and a good choice and the hotel was very clean and comfortable. We had a sea view room which needed updating but it was very comfortable and we had all we needed. We were able to park right outside or in the car park, loved Eastbourne and the hotel was right on the front near the pier and shops. A great weekend, EXCELLANT value for money and we would definitely go again. Do not know what ric S was talking about! I think he stayed at a different hotel!!

My friend and I stayed at the hotel for a weekend break and cannot praise the hotel enough, We are 2 ladies in our 40's and although the majority of the guests were booked through Shearings and somewhat older the entertainment put on by Mark Snow was excellent and we actually stayed in and joined in the quizzes. He was very entertaining and kept everyone amused. The Bar Manager was so helpful and told us all the best eating places in Eastbourne and even marked them on a map for us. The hotel was clean and our room was very comfortable. The only downside was the weather but it is England!!! Well recommended and looking forward to another weekend break there.

Just back from another value for money trip with Shearings and can,t really fault it!
Lovely hotel on sea front, very comfortable and friendly. Ongoing refurbishment but did not hinder our holiday. Our room was basic and at the back but for the time spent there completely adequate and clean with lots of room and hot water. It's such a big hotel but we felt food was wonderful and compliments to the chef.entertainment was good but plenty of other places bars and restaurants if you wished to venture out.
Brilliantly located for anyone who likes to walk the prom, nice and flat with lots of rest places. Trips were good and nice driver who stopped off in Banbury instead of service station on way back, which was pleasant. Well done Shearings for another good destination.

We went to this hotel for the first time just for a short break. We were glad of pre-bookable car parking which we found very handy. This is a very large hotel right on the seafront. We had a room overlooking the sea which was nice unfortunately only one window stayed open as the sash cord was broken. We overcame this by wedging it open by use of the Bible (praise the Lord). Our room was large, clean and comfortable let down by the creaking floorboards and a very tired bathroom with a cracked hand basin and a non working shower and grotty flooring, a shame really as other areas of the hotel have been upgraded. All the staff were nice and friendly and the food was good. The weather was beautiful whilst we were there which always makes things lovely.

It is the second time we have been to the Burlington Hotel Eastbourne we liked it then as well.Arriving on Friday about 6-15 pm we were two hours late because of an accident on the M25 The transfer from coach to room was seamless. Meal time was half way through so dump cases then straight down in to the lounge. Our first meal i selected was chicken which was hot and presented very well. The sweet was a choice of three like the first course and was also well presented. The evening entertainment was bingo followed by a comedian who was average The bar prices was expensive but the bar was easily accessible.The bedroom was quite large with central heating,bathroom was large with bath plus shower Hot water was always available. We were well pleased with both rooms.The central heating was on day/night after leaving home after our bad winter & spring Waking up with every morning feeling warm was very satisfying and went a long way making this break all we wanted. The staff,reception,bar & waiters were all well trained,and polite.That is why we will go back fairly soon.

We spent a long weekend in April at this hotel, having stayed there before we knew the location was great - right opposite the pier and short walk into town, and were familiar with the standard of the rooms and food etc.

We paid the extra for a sea view room - well worth the money as these rooms are also mostly bigger than the standard rooms. Our bedroom was clean, well furnished and spacious with a good layout and a small table and chairs as well as large dressing table and mirror. The bathroom however was tiny, although it did have a bath, washbasin and toilet it was in a poor state, needing modernisation as the plastic washbasin and bath were worn and the floor was very bad (lino with large bubbles and creases). Other residents we spoke to were less impressed with their rooms and some had upgraded or asked to be moved so maybe we have been lucky on our visits. WARNING - parking is now charged at £5.00 per day, and as onstreeet parking is limited in the area this is almost a necessity but worth it to be sure of a secure space during your stay).

The food was very good, choice of three starters, four mains and at least three desserts every day and the standard was very good. It was served quickly and reasonable portions although the vegetables were rather tasteless. They are happy to accomodate special requests so will vary the meals slightly if requested (i.e. salad instead of vegs). Breakfast menu is the same every day but again they will vary on request. Mealtime are very rigid but this is to cater to the many coach parties using the hotel who go out on day trips each day about 10.00 and return about 4.00.

Entertainment has improved since our last visit but is still not up to the standard we have seen at other hotels of the same rating. Bingo every night but this only takes about 20-30 minutes, some nights a quick quiz with small prizes and then the 'cabaret' which varies in theme but little in content !

The pier is right opposite and there is a good bar and cafe on there and a short walk around the corner leads to a street containing many, varied bars, cafes and restaurants as well as a very big shopping centre which includes all the big name stores as well as some interesting smaller independent shops.

All in all a very good value short break destination which is a good base for attractions across a wide area and we will probably return a some point in time.

We stayed at Bay Burlington hotel for 5 days on the 25th of March, had an open mind about staying but have to say was pleasantly surprised. Yes there are parts of the hotel that need a little maintenance but didn't bother us.. We didn't have a sea view room but to be honest that didn't bother us too much. Room was clean and very spacious and a comforable bed with a nice large bathroom what more can you ask.

We had bed breakfast and evening meal and the food and service could not be faulted plus the added bonus of 4 drinks vouchers per person per night.

The only downside we found was the staff on the evening in the small bar area (private area) was quite rude

We used Shearings as our agent and they were marvellous coach driver Kevin was very imformative and certainly made the long journey down very pleasant..

All in all we enjoyed our stay which was nice and relaxing but we were the youngest in the hotel but 25+ years so the evening entertainment was catered for the older generation..

Would like to see the hotel cater more for 40+ couples including the entertainment..