We have just revisited the Bay Burlington and stayed in the same room as last time,
The bathroom still sloped to the sink but we have noticed that the sink had been changed,
The glass shelf was still loose and dangerous, and the loo was still on a tilt,
The tv needs to be updated to incorporate freeview and fixed to the wall to prevent tripping over it.
Apart from that We had a lovely anniversary weekend with Tinsel and Turkey and Mark Snow being his usual excellent self , the rest of the entertainment needs updating.
More staff should be available in the resturant as Adrianne had a difficult time keeping up.
Next time we go we will try for a seaview room.
It was also a pleasure to have a parking space allocated in the car park even though we had to pay for it.

A few days away with Shearings. Good value holiday. The bedroom could do with being spruced up and was a bit cold. The bathroom radiator never got warm even after being reported as not working. Restaurant service was excellent and food was good.

our stay at this hotel, was very nice! the room we stayed in was very basic standard room, very clean, butin some need of re-decoration, and the windows desperatly need maintaining, but over all it was a very pleasant stay very quiet in the rooms, no disturbance and we were on 3rd floor. the maids service was excellent, very pleasant to the guests. the food was excellent with 5 or 6 choices each day. the waiting staff work very hard to make sure everyone has what they want. the bar staff very friendly, especially mathew, the entertainer went all out mark snow, was excellent, the hotel are very lucky to have him( hes the only man i know that can multi-task successfully) ha ha. the reception staff were very helpful. everyone at the hotel was very pleasant and friendly and we would definatley stay there again, almost opposite the pier oin the front, fantastic views and plenty of shops just round the corner, a very delightful place, thanks everyone for making our stay happy ***** jackie burgess

My wife and I together with my sister in law and her husband have just had a wonderful long weekend Turkey and Tinsel break at The Burlington Hotel in Eastbourne.
This hotel is situated on the seafront and overlooks the pier and beach. I would recommend that any one going there should book a room with a seaview as the view of the pier, gardens and beach is wonderful. Especially in the evenings when the pier is covered in lights and also in the mornings watching the sun come up.
Although the hotel is old (it dates back to the 1850's) and is a little dated you can see what an impressive building it has been and rooms are currently being refurbished.
We had a very large room on the third floor, the beds were fine and the bathroom had a shower over the bath and there was always plenty of hot water. The room came with tea and coffee making items and the towels were changed every day. There was a television in the room which just showed the main five channels and unfortunately the hotel does not have Wi Fi at the present time.
The food at breakfast was very good, a good variety of cereals and porridge followed by a full English. Evening meals also very good, with nice soups and on Saturday we had Christmas dinner and a very good beef meal on Sunday. Special mention must be given to our waitress Goscia who worked really hard and always had a smile and was very pleasant.
With 300 people there last weekend there was not enough seating or tables in the entertainment area but we found that with mainly elderly residences a number of people went to their rooms after bingo was played and seats then became available.
The resident host in the evenings Mark Snow who did the bingo, told jokes and sang was brilliant, very funny and great entertainment. The bar staff also came out from behind the bar and joined in with the entertainment to ensure that every one had a good time. It was a shame that Sunday was Marks night off as the entertainment was not quite so good.
The hotel is situated about a ten minute walk to Eastbournes town center which has a great number of shops and cafes / restaurants and the Arndale Shopping Mall had a wonderful selection of shops which would spoil any shopper.
A great weekend spent at a lovely hotel, we would love to return again soon.

My wife and I spent a turkey and tinsel weekend booked through our over 55s club. Our room was 124 on the first floor. It is in need of refurbishment eg, a very poor quality mattress, poor bathroom facilities wth a plastic sink circa 1980s and a small toilet at an impossible angle to go reminiscent of trying to go sitting on a doughnut, the tv was an early samung on a floor mount so low that you could not watch it in bed,the carpet needed a good clean. Plus points were the food which was excellent even if our waitress forgot to introduce herself and did not smile until it was time to go home and lashings of hot water. I feel that I must give a special mention to Mark Snow who kept the entertainment going on his own. I am afraid that this turkey and tinsel holiday with shearings was very unchristmassy and needs a total rethink. I can not for the life of me understand why the hotel does not close a room down at a time and refirbish it as to keep selling that room/holiday in that state makes bad customer relations instead of people wishing to book again or pass on recomendation to others. My wife and I understand fully that you only get what you pay for but we as world travellers expect certain standards that unfortunatley the great British public seem to put up with. Come on the Burlington and Shearings sort it all out and we will visit again.....

I would recommend Turkey and Tinsel at the Burlington to everyone. I went to support the residents I work for, in total there was 24 of us, 15 residents and 9 staff and the staff at the Burlington bent over backwards for us and made our break. The evening entertainment as great and we all had such fun.We would like to say a special Thank you to the bar staff ( Matt, Matthew and JC ) our waitress ( name not know ) and the girls on reception.
The only things that could be improved on is the main course and the main toilets could do with being up-dated but saying that it hasn't stopped us from booking for next year already.
Loved it and can not wait till next year.

I would highly recommend this hotel,we came from a residential care home with deaf and disabled people. The party consisted of 15 residents and 8 staff, On a T&T weekend.All the staff were amazing and did all they could and more to make their holiday extra special. I would like to take the opportunity to mention Matt Kingsland for being so accommodating and caring towards are residents.We have been on numerous T&T holidays and nothing compares to this.we look forward to spending many more...!!

6th visit grandchildren met us again and as we had room 407 a lovely large room with great sea views we had a pre Christmas party in our room mid afternoon. Once again all staff were great Mark great entertainer Mahketta our waitress was brilliant bar staff superb cleaners polite and efficient reception faultless. Good to see the newly decorated stairways, food again first class..We had a great Turkey and Tinsel break and are looking forward to another visit in Feb. Thanks again to ALL the staff at Burlington.

What a team! Mark is such a great host and puts so much energy into making your evenings special. The bar staff 'team' are magnificent and a credit to the hotel. Turkey and Tinsel weekend was fabulous. Thank you, thank you and thank you.

Really enjoyed our trip to the Burlington. I rang up to request a 1st Floor room as I have health issues and had read the lift was always busy. This was accomodated as well has requesting a newly decorated room which are lovely. The food was excellent and the service was fantastic please give our special thanks to Rebecca. The driver Tony 2 teds was also excellent he is funny and knowledgable. The trips were good enjoyed Brighton and the Pavillion. The only disappointing thing was the entertainment and the lack of space to accomodate everyone in the evening. Jac was rubbish, he shouted in the microphone there was not enough good music but other than that really enjoyed our stay. Would definately recommend it to friends and family and would return but hope that there is different compare.

First of all I have to say this hotel is fantastic value for money. The holiday started with our wonderful coach driver Tony,who made us laugh, was helpful and knowledgable of the local area.

The management of Burlington have got it bang on target for service which was reflected by the smiles on everyones faces. The staff were friendly and would go out of their way enough to help you.

The rooms were cleaned daily. Fresh towels and items for the tea tray were well supplied. The rooms decor was a little dated which I thought added character to the place. The beds were comfortable and the room was warm and cosy.

The meals were hot and plentiful and as for our waitress; she was efficient and helpful.
Mark the entertainment compare was just perfect for this job. The bar staff looked as though they were genuinely happy in their job, they really made our Tinsel and Turkey, 'New Year's Eve' Party go with a bang. The effort the staff made enabled the night to be spectacular.
If there was only one little quip, it was that there was not enough seating for the entertainment. Having said that the hotel was to full capacity, so what do you expect?

I cannot thank staff enough for their individual effort. It goes without saying we will definately be staying at the Burlington when we next visit Eastbourne.

Just got back from a tinsel and turkey 4 day stay ,staff very good ,food good ,hotel a little tired ,we payed extra for sea view, pleased we did ,room was large,clean although the bathroom needed upgrading,was on 3rd floor so had a lovely view,very enjoyable stay especialy for what you pay,thanks again for making us feel so welcome,and a nice break. Maureen n Brian from Wakefield.

Just came back from an enjoyable Turkey and Tinsel weekend. First time we have been on one of these, and glad we went as we really enjoyed ourselves. As always staff are very friendly and helpful, was put in room 101 and asked to be moved the next day and receptionist accomodated us. The reason, the room was fine clean and adequate, but the music from the entertainment was too loud, not complaining about entertainment but wife has illness which she needs earlier nights than most people. In future will request room away from said area. The food as always was plentiful and waitress Maria coped admirably. For the price paid very good value for money. Would always recommend a front bedroom as the views are fantastic. We like the area as it's relatively flat which is good for people with mobility problems.

Just got back from Tinsel and Turkey 4 days. Very cheap break for a rest. All of the staff work extremely hard and are very friendly. Our room was clean and comfortable, and we had a lovely sea view. The food was o.k as well. We only watched one evenings entertainment but that was good and everyone said that they all enjoyed the other evenings. Went to Brighton and Hastings for the day, it only took just over half an hour to drive and the people who went by the local bus said it took just over an hour. The clientele are mainly on the older age group but everyone really enjoyed themselves by the look of it and put us "youngsters" to shame with their energy.Brllliant value for money and a lovely break.

Just come back from a turkey and tinsel week, had a realy good time first time at the Burlington,thinking of going back in the summer. The staff are very pleasent and helpfull especially our server Rebecca always served you with a smile on her face and nothing was any trouble for her. Food was very good, plenty of it and a good choice of meals. room was small but big enough for what you use it for sleeping. One more thing Wi-Fi please.

Our 4-night break at the Burlington in Eastbourne was most agreeable. My wife and I have visited many Shearings hotels and found this one of equally excellent value. Our room was spacious, clean and well presented, affording much storage space. Beds comfortable and lighting good. One downside - TV somewhat antediluvian and temperamental, offering only the 5 basic channels. Breakfast excellent and plentiful, dinner likewise, cheerfully served, always hot, by most pleasant and obliging staff. Room servicing most efficient. Location in Eastbourne practical, opposite the pier, with a useful bus-stop over the road. Reception staff well organised, helpful and efficient. All-in-all a pleasant stay. Would happily recommend or return.

One recommendation to the management, could they please consider Wi-Fi, if not in the rooms then at least in the reception/bar areas? I believe most Shearings hotels have some, if limited, facilty for internet access

we have been comming now for six years now and last year and this year we came for the turkey and tisell as well we had a great time mark james and matt put alot of time and effot into making sure everone enjoys them self

Situated on the seafront this Hotel is an old building but very comfortable. The food was very good and plentiful, and the staff were friendly and efficient. The entertainment was good, cabaret 2 nights

My Wife and I went with friends to the Burlington and to be honest we did not expect much for the money we paid, however we were all very surprised by the hotel and its staff, all very friendly and worked really hard to make our stay an enjoyable one.
If you go thinking its the Ritz you may be dissapointed but if you want a super value break you can't go wrong.

Really good break, Food was first class ,good choice of meals on the menu,entertainment was very good,1 game of Bingo on 2 nights 3 with dancing and Cabaret on 3 nights.Waitress service
was first class as all the staff was.

I booked by phone asking for a sea view to be told there was only one left but it was a "Premier Room"
That made my bill £906 instead of about £350, one wonders if she was a good salesgirl on commision
I requested we be near the lift as we are both in out 80s but on arrival found our room was actually the farthest away we could be, as was our seat in the dining room from the door.

The room had little more than a basic room except for an extra chair and a four poster bed.

The extra large tv that came with the room didn't work all week even though a so called engineer looked at it on the first morning and left saying it was now working, but before he got to the lift it had failed again ,but he was past two fire doors so I couldn't call him back.
I rang receptionand asked them to tell him but we never saw him again plus every time I reported it again each morning I was told he had repaired it and it was working and despite repeated requests no one would come to the room the confirm my complaint.

The bed mattress was sunk below a side bar making it difficult for my wife to get in and out which by the end of the week her legs were badly bruised under the back of her upper knees.
In my case I was lucky that by the end of the week I did not damage my nether regions.

Car parking {at £5 per day} needed someone to remove the chain to let me in and out
The rear door had a bell which never seemed to be answered until on the last day I found out when it was rung the door lock was released by reception, but they never told me and for most of the week I had walked all the way round to the front to ask them to open the chain some 100 yards and difficult for me to walk that distance.

Meals were just adequate, no more than that.

Entertainment was mediocre, with mostly the resident comedian / singer going on about his gender.

Bingo one eveing was called by a female and we had difficulty hearing her even after asking her to turn the sound up.

Drinks on "tab" were signed for, one evening I had a wine with my meal and later in the lounge was given a second tab with the same drink on it although I had signed for it in the dining room.
When questioned the waiter told me the first tab would be cancelled by the second.
Later in the week I had a drink in the lounge and was presented ith two tabs for the same drink
I was told one was for the bar and the other for reception.
On the final bill ALL the tabs were on it and had I not checked I would have been almost £10 out of pocket
It took almost an hour at reception to get this sorted when we needed to get on our way home.
At no time were we offered help with our luggage even though it was obvious my wife was disabled and unable to help me carry it.

I wrote to Shearing to complain and after about three weeks got a post card saying my letter was being attended too.
After another two weeks I rang them and asked if there was any progress to be told sharply that it would be another two weeks before they got round to it.

That is now almost four weeks ago so I don't live in hope of hearing more.

Just returned from a turkey and tinsel holiday with shearings at this hotel can't fault it. Its the second time at this hotel stayed there in the summer the staff here are the best I have come across,there were some new additions to the staff since the summer but this is only for the better Matthew S needs a special mention he is so nice with all the guests and works hard. Also another person who needs a mention is Mark who is the compare he made our evenings most enjoyable. Food good trips good. I took My Dad and Aunt they love it here so will be returning sometime next year.

Went on a Shearings coach weekend taking over from an even more elderly relative who was ill, and went with no expectations, so not surprised that I didn't rave about the hotel. Perfect location on the seafront opposite the pier, and only a comfortable walk(no slopes) from the town centre/shops/bars/restaurants etc. Rooms seem to vary - ours was spacious but basic and clean. Carpet worn, and gaps in window frame let in draught. En suite also clean,but without basic toiletries. Ceiling above the shower needs re-plastering. Plenty of hot water. Have read in other reviews that food was good, but for us that was far from true. Portions were small, veg bland and seemed to have spent too long in water. Traditional breakfast very basic. However, we accept that for the price charged, the kitchen must operate on a limited budget. One lady who had been before agreed that the food was mediocre, but said it had been much better on her previous visit.On the plus side, service was quick from very friendly staff. Staff throughout the hotel were very good and helpful. The entertainment seemed to go down well with most residents, and for clients who enjoy bingo, a quiz and an OK compere, it would be fine. Very good singer did one spot on our first night, but set a standard which could not be maintained. This is my personal review, and I would certainly not go back, but the hotel is set up to appeal to a certain market on a limited budget, and seems to do so quite well.

Location is brilliant (Eastbourne pier is just across the road, as is a beachside cafe with decking; shops and pubs just around the corner).
Staff are great, no matter how busy they are. (True of most Shearings / Bay / etc hotels we've stayed in)
Meals perfectly acceptable.
Rooms clean and tidy with en-suite and basic brewing up facilities. Beds reasonably comfy. Room sizes varied a lot. Ours was small but had everything we needed. Our friends' rooms just along the corridor were two or three times bigger. But that was pot luck. No views (apart from the back of the hotel) but we didn't request seaviews etc.
Entertainment most nights of our four-night stay was bingo, a quiz then a singer or entertainer or the hotel's resident compere/singer/entertainer who was very good. We soon learned to eat dinner early in order to get a seat for the bingo!
We go with friends or by ourselves on these holiday breaks. They're a great way of seeing different parts of the country either by self-drive or, on this occasion, by Shearings coach.
As part of the holiday, we had two coach trips out - to Brighton and to Bexhill on sea. We also paid for an extra trip to Rye, which was well worth it.
Our driver knew the Eastbourne area well. He took us on routes that went past all sorts of historic, quirky or interesting places and he was also a mine of equally interesting information and anecdotes.
Good fun all round. Which is what a holiday is all about, after all!

my husband and i visited eastbourne for the first time this year for 33rd wedding anniversary.... we stayed at the burlington and our room was clean, warm and replenished everyday with clean towels, and milk ,sugar for making drinks when we came in from our day of exploring eastbourne. The eveing meals were very nice, served very hot...and professional and pleasant waitress..... All staff were most helpful...... in reception they printed off a map as to where i could find a friend i anted to visit..... most enjoyable stay ...and will go back at somepoint.....