One Answer Insurance
Latest Reviews
Christina R at 1 Answer is a star. I can’t recommend her enough she’s amazing at what she does. Very pleasant lady and helped me every step of the way and remained friendly yet professional. Thank you again Christina :D !
Highly recommended 5 star service
Kind regards
Daisy
Highly recommended 5 star service
Kind regards
Daisy
Source: trustpilot.com
Drew was wonderful and helpful
Source: trustpilot.com
Exllent service couldn’t ask for better 👍🏽👍🏽
Source: trustpilot.com
Chris was very helpful and understanding, excellent service from him
Source: trustpilot.com
Chris couldn't have been more helpful and explained everything to me very well. He did exactly what he said he would do and phoned me back when he said he would with a great price. I would highly recommend
Source: trustpilot.com
Thank you Shola Smith for you’re help today, excellent customer service. You were very polite, helpful & respectful. You made it very easy and you changed my new registration plates onto certificates and you explained the process and cost very clear. 5 star service. Thank you 😊
Regards
Saqib ishfaq
Ish Travel
Regards
Saqib ishfaq
Ish Travel
Source: trustpilot.com
Was happy with the service, the agent Chris was straight with me to the point and the timing was right.The quote was within my range.
Source: trustpilot.com
I spoke with Chris Greenaway I honestly can’t thank him enough. Chris was extremely helpful. Thank you so much Chris you have been amazing sorting things out for myself.
Source: trustpilot.com
Would highly recommend this company as they make the effort to tailor to your needs and talk through all the procedure with you. Shout out Charlotte for all her help.
Source: trustpilot.com
Tom Brown Customer service was excellent. Had to deal with a fairly complex requirement but was professional throughout. He even managed to accelerate the process we at first considered would take longer. Top marks for him.
The answerphone / hold music is suicidal level depressing. It actually makes me consider another insurer. It also sounds like someone is about to answer and then just carries on which really gets on your nerves.
The answerphone / hold music is suicidal level depressing. It actually makes me consider another insurer. It also sounds like someone is about to answer and then just carries on which really gets on your nerves.
Source: trustpilot.com
Very good service and friendly persons Andrew and Kallan... Thank you very much guys for your help..
Source: trustpilot.com
Spoke and arranged my driver's insurance with a very pleasant and friendly guy called Martin Denny, I called 1answer and was contacted to Martin who began right away to work to get me the best possible deal bon my car insurance, I'm pleased to say his efforts paid off and I'm more than happy with my premium.
I contacted 1answer as I have a driving conviction, I made Martin aware of this and he showed no resentment towards me and helped me to get a fair price for my insurance, Martin's customer service was above and beyond what I expected, his friendly and warming manner contributed to a easy and hassle free experience, the knowledge and skills of what customer's needs are , is a further credit to him and 1answer . Thank you Martin.
I contacted 1answer as I have a driving conviction, I made Martin aware of this and he showed no resentment towards me and helped me to get a fair price for my insurance, Martin's customer service was above and beyond what I expected, his friendly and warming manner contributed to a easy and hassle free experience, the knowledge and skills of what customer's needs are , is a further credit to him and 1answer . Thank you Martin.
Source: trustpilot.com
LUke has absolutely lovely through out my whole experience kept in touch with me regarding everything. He was very patient and understanding whilst I was waiting for my my licence to come back. I would definitely recommend this company and recommend him personally thanks for been so helpful Luke you were an absolute star !
Source: trustpilot.com
Tom brown customer service advisor provided good quality of service changing over my policy to different car would contact him for assistance again if needed
Source: trustpilot.com
She was very polite she explained everything I understood every part
Source: trustpilot.com
Steph at 1 Answer is 5 star quality. She helped me in every way and was extremely delightful and pleasant from start to finish in changing new vehicle details plus calculations. She was very clear and informative and we even had a giggle in between. Very satisfied.
Kind regards
Daisy
Kind regards
Daisy
Source: trustpilot.com
Luke has been amazing from the get go, he has set my insurance on multiple occasions.
He is very professional and welcoming on the phone!
He replies to any queries promptly and i feel i am in good hands when luke is dealing with my file!
Aqaddas Razak
He is very professional and welcoming on the phone!
He replies to any queries promptly and i feel i am in good hands when luke is dealing with my file!
Aqaddas Razak
Source: trustpilot.com
Shona was informative, clear, knowledgable, patient and very helpful. I didn’t feel rushed and any questions I had weren’t a problem. Excellent service.
Source: trustpilot.com
I wanted to write to express my gratitude for the way I have been dealt with, each and every time I have been in contact with your company.
I initially spoke to Joel, who found the appropriate policy for me. I'm sure he worked hard to find this policy, as is reflected in the MASSIVE difference in premium compared to other brokers I contacted. Thanks Joel.
I also must thank Chloe Kelly, and Martha Finnery (who has had to deal with my patience testing techno-failures twice now!). She was extremely patient and helpful in getting the appropriate information from me despite my errors with emails etc. Her attitude and demeanor during our contact was excellent - proper customer service! - A rare commodity these days!
Thanks again,
Dr Kevin Ross
I initially spoke to Joel, who found the appropriate policy for me. I'm sure he worked hard to find this policy, as is reflected in the MASSIVE difference in premium compared to other brokers I contacted. Thanks Joel.
I also must thank Chloe Kelly, and Martha Finnery (who has had to deal with my patience testing techno-failures twice now!). She was extremely patient and helpful in getting the appropriate information from me despite my errors with emails etc. Her attitude and demeanor during our contact was excellent - proper customer service! - A rare commodity these days!
Thanks again,
Dr Kevin Ross
Source: trustpilot.com
Excellent Service, 5 out of 5,
Source: trustpilot.com
Although I was not happy with the amount quoted for my intramural insurance the lady I spoke to couldn’t have been more professional and helpful.
Source: trustpilot.com
Another great phone call with 1answer operator (Martha Filliery).Makes the phone call an easy one.Everything that I required was done efficiently and took no time at all..
Thanks for the help
Thanks for the help
Source: trustpilot.com
This company is a rip off! I renewed my insurance with them this year and cancelled it after just after a month and they charged me nearly £300.00 in cancellation fees which weren't notified at the start. Disgusting, avoid if you dont want to be ripped off!
Source: thebestof.co.uk
After a very frustrating time trying to get through via the phone lines and lack of communication via WhatsApp. Even though I sent my information through I was not advised for 7 days that you needed more information. It was only after I chased this that I discovered that you needed more info. Finally I ended up speaking with Marcus in the sales team who said he would get a manager to call me. Alas Ashley called but I missed the call and once again I had to call and be on hold for approximately 35 minutes before finally getting through to Martha who restored my faith as she dealt with my concerns took to time to understand what was needed. Also promised to call me back and sorted out the insurance certificate. I still have to send my vehicle license plate from the council to you by Friday. (Provided that the council gets it ready by then. I will send via WhatsApp and have to call to ensure you have it to stop you from cancelling my policy.
Source: yell.com
Excellent company very good service. Petrina Brown is very helpfull
Source: yell.com
