One Answer Insurance

4.9/5 based on 1943 reviews
Latest Reviews
Good customer service; very friendly staff.
trustpilot.com
Source: trustpilot.com
Polite and Professional Agent.Explained every step of the quote.Insurance policy tailored to meet my requirements.
Definitely Recommend 1Answer Insurance.
trustpilot.com
Source: trustpilot.com
Lauren stannard was absolutely great with me today very polite got me a great quote very well mannered clearly all the staff here have a great vibe about them would highly recommend to any customers 😀
trustpilot.com
Source: trustpilot.com
Great customer service dealt with Brad very helpful would highly recommend
trustpilot.com
Source: trustpilot.com
Very good insurance company, I have a bad driving history unfortunately and they managed to get me a good competitive price and when changing my vehicle mid year they were reasonable and kept the premium affordable for me. Tariq is the man to speak to always willing to help and jumps through hoops to get you the right package. Will definitely be renewing with them next year and recomending friends and family.
trustpilot.com
Source: trustpilot.com
Lewis was very helpful
trustpilot.com
Source: trustpilot.com
James is friendly and provided all informations I needed for a car insurance. James took his time answering all my questions, being patient and thorough. I feel like a valued customer and I appreciate the great customer service that I get every time!!
trustpilot.com
Source: trustpilot.com
James was so helpful! And helped me every step of the way to getting the best possible price for my car insurance, spoke to me like a human and not just a number. Very personalised service and have recommended you to my friend
trustpilot.com
Source: trustpilot.com
Polite and a pleasure. Sorted my problem out only issue is that when accident happen rang me and couldn't give me a hire car because I had a ban on my license they said they couldn't insure me so I will go through the third party insurance who offered me a hire car
trustpilot.com
Source: trustpilot.com
James Askew performance was outstanding.He went the extra mile to make sure i got the the best deal within the shortest time possible.
trustpilot.com
Source: trustpilot.com
Customers service very good and excellent.
The guy was so good and proper time to give me and fully satisfy.
Too happy take the insurance with you
trustpilot.com
Source: trustpilot.com
Great guy said and done what was promised I would definitely recommend
trustpilot.com
Source: trustpilot.com
Really good service, James was really helpful and found a great deal even though my background was not the cleanest.
trustpilot.com
Source: trustpilot.com
I was happy with the level of customer service I received from OneAnswer Insurance. Professional, efficient and friendly service. Would recommend.
trustpilot.com
Source: trustpilot.com
Great guy. So useful. Answered every single question I had and was overly helpful. Couldn’t ask for anything better. He said he would call me back and he did. He called back before the time he said he would which was great as he knew how important it was for me to hear back from him! He was the kindest guy have spoken to in a few years. Knew exactly how to speak to you and had LOTS of manners!!! Thank you
Would different use you again. Tariq Boudehane
trustpilot.com
Source: trustpilot.com
Brilliant customer service give me everything I ask for thank you
trustpilot.com
Source: trustpilot.com
Great services
trustpilot.com
Source: trustpilot.com
Excellent and Helpful service
trustpilot.com
Source: trustpilot.com
I feel better myself and its a excellent service.
trustpilot.com
Source: trustpilot.com
I have used this company for both my vehicles for a couple of years now. This year however Daniella who dealt with my renewal went over and beyond to ensure everything was in place for me as i was out of the country even with the vehicle she had not dealt with. Now thats customer service as it should be.. thank you Daniella
trustpilot.com
Source: trustpilot.com
really friendly customer service team
trustpilot.com
Source: trustpilot.com
Very honest and helpful person Mr Danny. And I m very happy to buy insurance with him. Thanks
trustpilot.com
Source: trustpilot.com
The lady I dealt with (Danni) was knowledgeable and helpful. She kept her commitments to call me when she said she would regardless of not having received the information requested from Insurers- ensuring I was kept up to date with the progress of my renewal. I've been with this broker for 5 years owing to their customer focused approach and friendly staff. No hesitation recommending this broker to others.
trustpilot.com
Source: trustpilot.com
Great when asking for money but delivering a service is another issue. Our concern was not handled properly. You should really review the calls of your agents so that you would know how bad they treat your clients.
thebestof.co.uk
Source: thebestof.co.uk

Reply from David Ruddle:
Thank you for your feedback, we believe you are in contact with the management team at One Answer Insurance who are investigating this.
Customer service is a disgrace, I have tried contacting for 2 weeks now and been left on hold for over 40 mins and then cut off each time, no response on web chat either.. would never recommend to anyone
thebestof.co.uk
Source: thebestof.co.uk

Reply from David Ruddle:
Thank you for your feedback, we have contacted you by email to see if we can help resolve this.
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Latest Reviews
Latest News & Updates

Vacancy for a Sales Advisor at One Answer Insurance
12/10/2021

A position at One Answer Insurance is now available and you can apply to join the team today with a competitive salary and other benefits. Read article
Accreditations
Best Business Winner 2014
Best Business Winner 2014
thebestof Awards