We have just visited for an afternoon tea to celebrate our wedding anniversary. It was all very good quality and tasty! Plenty of teas to choose from and lovely atmosphere.
We had a special 'Grand slam' afternoon tea, which included a Pimm's jelly!, because of the tennis being in town.

Warmly welcomed by then Concierge he set the standard for service and we weren't disappointed as all staff went out of their way to make our stay memorable. The room was luxurious with complimentary wine waiting for us. Table d'hôte dinner was good and afternoon tea was all that you would expect. The small indoor pool was deliciously warm (The only downside was that there were 4 other non-residents - members of the gym - in the pool interested in local restaurants and discussing them as opposed to swimming so I found it was difficult to swim purposefully as the others became standing obstacles). The decor and flowers throughout the hotel were exceptional. The only thing which failed to live up to the high standard throughout the rest of the hotel were the display cabinets in the corridors showing jewellery etc which could have done with a duster.

We booked this hotel as a weekend treat for our group (4 friends) and we had a fabulous time. All of the staff were warm, friendly and helpful and the level of service stood out. The food was really good and plentiful and the rooms were lovely. We each had a spa treatment (facials or back massages) which were lovely. The hotel is in a great spot. Highly recommended all round and we hope to return soon.

We stayed at The Grand for four nights and the service was excellent. All the staff that I came across went out of their way to make sure we had everything we needed. Nothing seemed too much trouble. They always smiled in such a welcoming way. I think they are very well trained and seem to enjoy their jobs. This makes for a very happy atmosphere throughout the Hotel. We enjoyed our stay very much.

The Grand Hotel has an excellent posiiton. Walk across the road and you are on the beach. Yet, because it's set back from the road we never were conscious of traffic.

We spent a couple of nights there in June. Upgraded on arrival to a suite including a wide veranda. Well appointed room.

The Grand has two restaurants: that in the hotel is good by UK standards and then there is The Mirabelle, highly rated in the Good Food Guide.

The Grand shows its age at times. but it also shows a wonderful USP which is the staff.

Wherever we went and whatever the request we were always met with a smile and a most helpful attitude. A lovely place to stay.

Booked a suite at the Grand for a celebratory few days away. Splashed out to have the Debussy Suite. Fantastic accommodation, wonderful balcony and incredible views. OK it is a bit pricey but - so what! If it's a special trip it really doesn't matter.

Dinner in the Garden Restaurant is very good but a bit over formal for me. I suspect that the integrated Mirabelle Restaurant may be even more OTT

Great Breakfast and very nice inside and outside pools.

The lobby and lounges are stunning and oh so comfortable. The staff were all very friendly and helpful. Need to return to take everything in.

This was a return trip for an anniversary. All very genteel & it was good to see standards kept dress code wise for the restaurant . Fantastic stay

Perfect location on the seaside. Within walking distance of shops and pier.

A beautifully attractive hotel which didn't live up to expectation at all. Decent sized room but in immediate need of redecoration, nothing special about it. Very small tv.- difficult to even read the tv guide from the bed. Pre-dinner drinks ordered - local spirits which staff were encouraging us to try - only to then inform us 5 mins later that there wasn't enough left! Same applied to second choice they offered. ?? Dinner was 'ok', nothing more. Breakfast a let-down. Bog standard choice of luke-warm buffet food plus a few cereals/fruit/yoghurt. 'Special Order' breakfast foods we chose - none left. Ordered 2 poached eggs, 1 was hard. Definitely not the 5 star experience we had looked forward to for our Anniversary - they could learn a lot from other establishments - and came away very disappointed with it all and confident we'll never stay there again.

We arrived early, but were able to park, and our bags taken for storage. Check in was later when we were given a good explanation of the facilities. As we live near the sea, we felt that we did not need a sea view room, but what is called an inland view would be sufficient. However our view was through a filthy window of green slimy broken slates and other filthy windows. This was over the kitchen area, so we were woken at 5.30. a.m. when the fans came on. The room was spacious and clean except for a lot of dust in the slats of a fan heater, so we did not use it. The bathroom was also clean, and only let down by the rusty plughole in the small bath, and screws sticking out of the bath panel. Towels and flannels were soft and fluffy and toiletries more than adequate. Presumably as we were in the cheapest type of room we only got a pencil, and I had to ask for a pen. An improvement to the bathroom would be a magnifying mirror, and a recycling bin for papers. Breakfast was the usual corporate choice but improved by being able to order certain things to be freshly cooked. The dining room was clean except for stains on some of the chairs. Overall it is a hotel which has a certain charm which grows on you, and we would stay there again. I would hope that if we did, all the clocks would be set to the correct time, as they are all different. We did not eat in for evening meal as the prices seemed to be rather on the high side, but there are plenty of places to eat nearby.

The Grand is a beautiful hotel both inside and out. It oozes old world glamour with a service level which is second to none. From the moment we stopped the car at the door the relaxation began, the car was emptied, bags were taken to our suite, car was parked all done whilst we were having tea and pastries in the lounge.
Attention to detail is excellent. We felt very welcomed by all the staff. Dinner in both restaurants was very good, we had the tasting menu in the Mirabelle restaurant it was divine and a fab experience. Service was sublime.

I had the 1 hour Grand facial in the spa, it was lovely, so relaxing and my skin felt so good. We will definitely return to the Grand.

All the staff were fantastic and very helpful. The room was a bit small.
Breakfast was good and the hotel in general beautiful.
Our main memory is of the staff and that will bring us back to the hotel again.
Thank you.

This is a proper old-fashioned (in a nice way) grand hotel, with helpful and friendly staff and cooked breakfast.

Superb hotel, brilliant staff I couldn't fault it would go back

We stayed here last Saturday to celebrate my wife's 60th birthday.
Firstly, I cannot praise the Staff here enough. I travel all over the world on business and the staff at the Grand are second to none. On arrival our ar was taken and parked for us and our luggage taken straight to our room. The young lady on reception was very pleasant and efficient checking us in, even asking if we would like someone to direct us to our room.
The Deluxe room itself, 203 on the second floor was very well appointed with all you would expect for £240 per night. The one big downside was the view - it can only be described as shocking!! The room overlooked an open air internal space which resembled a Victorian Prison; filthy walls & windows, peeling paint and ironwork so corroded and rusty i'm surprised as an Engineer, it hadn't fallen off. I wish now we had paid bit extra for a "side sea view"
Anyway onwards! We booked a table in the Garden restaurant where again, the service was first class. However, I can only describe the food we had as slightly above average for a 5 star establishment. We both had Lobster and I had the scallops starter all from the a la carte menu and charged extra. We both had a pleasant sweet and coffee and the total bill including drinks was £162.
I have paid a similar amount in other hotels and the food blew my socks off; sadly, the Gardens offerings did not Just to be clear, our drinks for the evening were two glasses of Rose for my wife and I had two bottles of Becks Blue. For those not in the know, Becks Blue is a non-alcoholic beer which costs £3.50 for six bottles in Sainsburys and Tescos. At the Grand it is £5.15 per bottle; a little steep methinks for something that doesn't even get you drunk!
After a decent night sleep, we went down to the Garden again for breakfast and credit where its due, it was absolutely first class!! The choice and quality was excellent and all of the cooked ingredients were prepared perfectly. Also, the toast was amazing. How can toast be amazing you may ask but this was - lovely and crisp on the outside with just the right degree of moistness inside.
Overall, we enjoyed our stay at the Grand and would definitely stay there again, only next time we would pay the extra for a "side sea view" and would eat out in the evening. We wouldnt want to miss that great breakfast though!!!

The Grand Hotel made us an offer we could not "refuse". A really good rate, even though we finished up in the" servants quarters", up in the "gods" still very comfortable, it is a lovely place to stay.

Have outlined my feelings about the Garden Restaurant below, I rather minded that we had to go out to each because of the Grand Hotel's strange charging system in the restaurant, we could have afforded it but we both felt that the charging for the food was unjust and unfair. The food was neuvo cuisine, not to everyone's taste.

From the moment you arrive, greeted by the doorman to the time you leave, the service is absolutely impeccable and definitely one of the highest recommendations from me out of the many hotels I've stayed in. Every single member of the team, whether front desk, restaurant, room service, housekeeping etc, was FANTASTIC and an absolute accolade to the whole experience of staying at the Grand. I love the old-fashioned aspect of the hotel's charm and its endearing qualities. If there were any negatives it is that some of the rooms are quite tired and need refurbishing/updating, especially to a 5 star standard, without losing the charm and dignity of its charm. I will definitely return for another stay in the future. I had a most enjoyable three days stay (initially 2 but I extended for a third). Thank you to all the staff who looked after me. Loved it.

Stayed for my husband's 50th. Lovely hotel have stayed before however felt the room looked a bit shabby this time for the price and quality that should be offered. Marks on the carpet were not very nice ;( Room service food was pretty awful but I got a refund so thats all good. Staff were lovely and helpful. Its a very old fashioned hotel so not for anyone wanting a modern feel but the staff are all very friendly and out to help. I would stay again.

First the good points, the location is perfect right on the sea front. Parking was excellent right at the front of the hotel entrance. The first impression you get is what a great building a very attractive historic style but in very good condition. When you enter the hotel the interior is equally impressive full of style immaculately clean and oozing class this goes for all the area's we went to. The staff were first class very polite helpful and professional. We ate in the Mirabelle Restaurant the food was worthy of five stars and so was the service, great waiters, great food. We made use of the pool area although a little small for the size of the hotel it was fine.
Now for the sour note, our room. I picked this hotel after looking at the web site, I showed my wife pictures of the type of room I had booked, she agreed the rooms looked lovely. When I opened the door to our room I saw the look of disappointment on my wife's face, I was stunned. It says on the web site the rooms average 30 square metres in size, this room was well under 20 sq mts I would estimate around 15 no more. It was tiny the bed was a small double (4ft 6in). The TV was smaller than my lap top and their was no satellite channels. There was not a safe in the room so we had no where to put valuable's like money, jewellery and my I pad. There was no ironing board or iron in the room and no air conditioning. Pictures on the web site show a deluxe room with inside view (not sea view) with three windows letting in plenty of light. the bed shown is at least King size, not a small double. To be honest I have stayed in 3 star hotels with far superior facilities and much bigger rooms. Showing pictures like this on the web site amounts to deception on a massive scale and should not be allowed. The room I had was No 111 the listed full price for this room is up to £280, had I been charged this amount I would have refused to pay and left the hotel, I actually would have been disappointed at paying around £80 for a room of this quality. My honest opinion of this hotel is it has 5 star public areas and 3 star rooms at best. What I will say is the room was like the rest of the hotel spotlessly clean and well looked after. I don't think I would return to stay at the hotel for fear of the room I may be dumped in.

Refurbished room, with all you could want, spotlessly clean and fantastic sea view. Lots of choice of food at breakfast. Efficient and cheerful staff who care about giving excellent service. Enjoyed the leisure club and outdoor pool, very clean and warm! We had a great weekend and would love to return.

We had a 2 night stay. Staff were extremely accommodating and could not do enough for us. Our room was a good size but felt "tired". Bed was softer than we like but ok.
Not cheap....but you get what you pay for I guess.

Amazing hotel! Staff were very polite and breakfast was very nice with lots of choice! The hotel is really grand and very impressed. Bar area is also really nice and so many cocktails. They were on the expensive side but worth it. Rooms are spacious and equipped with lots of tea/ coffee. Went for my birthday and loved it.

we booked this through the local newspaper
the deal included bed breakfast & evening meal
the hotel is being updated and is very clean and tidy
the food was good and the staff are very helpful and pleasant

Upon arrival, we received a friendly greeting and our car was parked for us and our bags were taken to our room. I had pre-booked a disabled parking bay. Lovely greeting from the check-in staff and simple check-in procedure. This certainly is a "Grand Hotel" of massive proportions, and is beautifully kept. Our room on the first floor was large, clean and nicely furnished, including two high backed armchairs, a Flat screen TV, Nespresso coffee machine, complimentary spring water and a tower fan, if needed. The extra large super king sized bed later proved to be superbly comfortable. With regard to the breakfasts ... the selection offered was catering for everyone's taste. All selections were buffet style, generous and delicious. Service was cool, calm and efficient. Everything about this hotel is about guest satisfaction from the moment of arrival until checkout. Yes, we will be back and next time will sample the delights of the restaurant.

We have just returned from a two night stay at the grand hotel,it was for a works social/evening event,the overall look of the hotel is wonderful,but she is looking a bit tired here and there! Our room was ooverlooking the inner courtyard,let's just say the view wasn't the best, as ther wasn't one,and it looked very dirty out there too.The room was spotlessly clean,but really hot!The food we recieved throughout our stay was ok,not what I would call five star,have had better at lower star hotels,overall a nice stay,but very pricey for what you get,but the staff are lovely and welcoming.