Great service and a friendly environment

The whole experience was fabulous

Do you

..

Excellent

Quintessential England

Could be better

Attentive staff.

Loved it...

Pleasant place.

Good venue

A marvelous place!

I was working

A rather grand, old-fashioned hotel.

Very good

Staff could not be more helpful

Nyc hotel

..... the jacuzzi wasn't working properly and apparently hasn't been doing so for a number of weeks. Only the upper, not the crucial lower, jets were working. So one could sit in it but one might as well go and sit in a warm bath as there were no bubbles. This was very disappointing as I wasn't using the swimming pool (which is fine) and just wanted to relax in the jacuzzi. The lady in the spa reception was unaware of the problem! A fellow guest said that the lower jets had in fact been switched off because someone had complained about them. How extraordinary - someone complains about a jacuzzi being a jacuzzi. It was, I thought, a poor show that a five-star hotel tells guests that it has a facility that does not in fact work. I note from other reviews that it is the spa area that gets the lion's share of any criticism that is going - an area for management attention, surely.

Otherwise my review is strongly positive. This really is a grand hotel, dating back to the Victorian era, very atmospheric and all the more so as there were beautifully decorated Christmas trees (we were there in the 'twixmas' period). The location, right on the seafront and a few minutes walk from the town centre, is excellent. I am surprised that some reviewers think it is dated. It might be old-fashioned, in the best sense, but it is certainly not dated. But if it is cutting edge modernity that one wants, one should maybe go elsewhere. For my part I don't think 2016 was all that great anyway. Go inside the Grand Hotel and one could almost believe that Brexit and Donald Trump were just part of a bad dream!

Staff are unfailingly courteous and helpful. We were particularly impressed that they reserve a car parking space, in the necessarily small parking area, for guests and by the immediate attention from the friendly doorman who came out to our car and straight away transferred all our belongings to our room. Walking around the hotel one is likely to pick up a smile or a 'good day' from staff even though one is not requiring their services.

Food was on the whole very good. I particularly commend the main course of goose breast enjoyed on the second of our two evenings. We dined in both restaurants, the Garden and the Mirabelle and preferred the former, which is more atmospheric albeit slightly the less expensive. A couple of niggles: we'd have liked the starter of goats cheese tart to have had rather more goats cheese and rather less pastry, and for the breakfast buffet a five-star hotel should surely offer a wider choice of charcuterie than salami (good as this was ) and a wider choice of cheese than Bel Paese and those virtually unopenable Austrian smoked cheeses. I was impressed though that without any fuss I was on both days able to order potatoes with breakfast, albeit they are not part of the buffet.

It was a lovely two-day break, the jacuzzi notwithstanding.

Visited the hotel to celebrate my mum and dads 80th birthday. Delivered a cake to reception, staff happy to bring in when required. Alexandra, a key member of staff engaged with myself early on. She made sure that everything ran smoothly. Every member of staff friendly and efficient. We occupied a large part of the drawing room, relaxing and cosy. Gorgeous Christmas tree gave great backdrop for photos (apologies for nieces playing with the baubles!). A happy occasion.

All I can say is service was spot on.

Staff were fantastic!

Bedroom was warm and cosy and spacious modern furniture. Slept so well. Bathroom was clean and hot water was on constantly no drips nothing.

Was a break away, and I will sure to be back!

Oozing Edwardian Charm, and with five star service to match, this hotel is truly grand in every sense of the word, with friendly, genuine staff. Rooms are cosy but not overly pretentious, and the comfortable lounge has recently had a make-over. We stayed with friends for two nights, and thoroughly enjoyed our meals in the Garden Room, the walks along the front, and the live music in the Grand Salon and the lounge

There has to be something for everyone at this Hotel, and while it has a few very minor details that need attending to, I still find it an Oasis to come back to for the spaciousness, the friendly but not-overly-attentive staff, the excellent food, and the wonderful seaside location. Can't recommend it highly enough

Took my parents there for a Sunday lunch in the Garden room, my mother sadly is wheelchair bound and always panics about going out. The facilities are perfect, easy to get the wheelchair up the ramp, wide open doorways, easy access disable loos and the tables are the right height. More importantly the food was great, staff were attentive without being overbearing, we will return.

My husbands company invited all the staff and partners here to celebrate Christmas for a black tie dinner and dance and to also stay at this lovely hotel for one night.
When you arrive the hotel has limited parking if the valet guys are not outside just go into the reception they will arrange for the car to be parked.
The evening was really good the food very good service great staff very helpful and nice couldn't fault the evening the suite was also nice we had a sea view with a huge terrace although it's winter we did go out and have a look at the view.
Will be back soon thank you, the hotel is dog friendly so will bring our lovely King Charles cavs next time.

It was lovely to see that the Grand is not sitting on it's laurels. We were really impressed hoe attentive the staff were without being cheesy.
Our room was lovely. Our breakfast was excellent, enhanced by Attilla who was charming and yet friendly at the same time.
It can only be helped by a lovely sunny December morning walking along Eastbourne's beautiful seafront.

On arrival we received a pleasant greeting and given the card key to our double bed room we were impressed by how members of staff stopped what they were doing and opened the landing doors for us. On entering the room we immediately noticed that a double bed at the Grand Hotel means two single beds pushed together although the room was large it had a very small bathroom.

After an enjoyable dinner in the Mirabelle restaurant we sat next to a lovely log fire in the main hallway but what spoilt the ambience was the coffee table next to us had the remnants of an afternoon tea for two that had been left from earlier that day. Throughout our 2 hour stay in the hall no member of staff came anywhere near us and at 10.30pm we went to bed.

After breakfast we decided to have a game of snooker and entered the snooker room where both full size tables had their lights on but there were no snooker balls or cues and no sign informing one as to where to get them.

Whilst our overall impression was that the Grand is a nice hotel there is clearly a management issue as there are plenty of polite staff but our experience of other 5 star hotels would question the Grand Hotel's rating.