The Grand Hotel Eastbourne
Latest Reviews
Four of us went for afternoon tea to as part of my daughter's birthday celebrations. Food was good (although not spectacular). They had a small issue with the various teas as when the teapots arrived we discovered that they had omitted to put any tea in them - only water! However the matter was quickly resolved. The lounge was very comfortable with seating well apart. A good relaxing afternoon.
Source: tripadvisor.co.uk
We have just returned from a very welcoming and relaxing stay. Nothing was too much trouble the staff were all so helpful. Every single member of staff was excellent. All of them spoke beautifully to my children, who have been asking non stop to go back to the hotel. Great food, great bar beautiful and spacious room. Definitely what we all needed before returning to school.
Source: tripadvisor.co.uk
My husband and I, together with our young son had a lovely 4 nights here. The hotel is in a great position and has both indoor and outdoor pools; both of which have to be booked due to CoVID, but we had no problems with this, swimming everyday. Room was great, nice and big with a sofa bed made up for our boy. Hotel is reminiscent of the glamour from by-gone years but still manages to give great service in a friendly, professional and safe way. CoVID measures are in place and people were very good at adhering to this. Definitely stay here again.
Source: tripadvisor.co.uk
good quality hotel but standards have lapsed in dining room and also in food they are now wearing shorts to dinner and menu the same not changed while we were there this should not be in a five star hotel
Source: tripadvisor.co.uk
Fantastic overnight stay with friends and family. Lounges offer very good lunch and afternoon teas. Breakfast was good.
Only disappointment is that we did not get to use the spa as everything was fully booked. The pools needed to be pre-booked as well so we gave that a miss.
Staff were very polite and helpful.
Only disappointment is that we did not get to use the spa as everything was fully booked. The pools needed to be pre-booked as well so we gave that a miss.
Staff were very polite and helpful.
Source: tripadvisor.co.uk
Just had a fabulous stay at The Grand. The staff were really excellent in these difficult ‘Covid’ times and worked so hard and always with a smile on their faces.
Excellent facilities, comfortable rooms and good food
Excellent facilities, comfortable rooms and good food
Source: tripadvisor.co.uk
Went back after hotel opened up. Couldn’t wait and we were so happy. Yes the spa gym and indoor pool were unavailable due to the current rules at time but everything else was great restaurant was near normal service breakfast was a full table service menu. Lounge still offering full bar food and drink menu. Staff excellent. No complaints
Source: tripadvisor.co.uk
Location is Very good but the service was poor, food average and the room was below expectation. We was offered breakfast at 07:30 or 10:30 otherwise we had to have it in our room. Fire alarm went off at 07.00 on the first day, it was a false alarm and not even an apology.
Source: tripadvisor.co.uk
Excellent hotel. Loved the indoor and outdoor pools and the location near the beach. Nice lounge bar and tasty breakfast. Good choice at breakfast. Very clean. Good social distancing measures in place
Source: tripadvisor.co.uk
Back to the hotel for the 3rd time during the current COViD crisis. Hotel fully functioning with all the COViD requirements in place. Stayed for 5 nights on this occasion and had a wonderful and relaxing break. The master suite was excellent bright with lots of room. The service was fantastic and all the staff were very accommodating and welcoming. A real pleasure to stay a such a wonderful hotel again. Thank you.
Source: tripadvisor.co.uk
Just returned from a wonderful stay .
The staff throughout the hotel were outstanding nothing was too much trouble, and the food was of a very high standard ,good quality and consistently hot with impeccable service.
The Mirabelle is well worth a visit ,the food the best I have had since it opened approx 20 years ago.All the staff are very professional and Ben sets the highest of standards .
The cocktail bar under the leadership of Harry is perfectly managed ,nothing is too much trouble
All public rooms and bedrooms are well maintained to a high standard
We will return
The staff throughout the hotel were outstanding nothing was too much trouble, and the food was of a very high standard ,good quality and consistently hot with impeccable service.
The Mirabelle is well worth a visit ,the food the best I have had since it opened approx 20 years ago.All the staff are very professional and Ben sets the highest of standards .
The cocktail bar under the leadership of Harry is perfectly managed ,nothing is too much trouble
All public rooms and bedrooms are well maintained to a high standard
We will return
Source: tripadvisor.co.uk
I have stayed occasionally at this wonderful hotel since 1984. It has hardly changed which is part of its charm. The building is amazing and so large you really have no need to leave it. We had one of their suites which was around 1000 square feet and had views on 3 sides. The decor is traditional rather than luxurious, it was a little tired in places especially the carpet which was well worn. We had dinner, bed and breakfast and also ate a couple of times in their French Mirabelle restaurant. Overall we were very happy with the quality of the food. We pre-booked the indoor pool every day and were very pleased at the cleanliness and attention we received from the health club team. We also booked a slot for the outdoor pool which was very enjoyable too. The reason this excellent hotel doesn't get a top review is that we had so many minor niggling service issues, mainly around the service at breakfast and dinner as well as replenishment of items in our room. I had a chat with the Duty Manager about them. I am not sure if they were COVID related or simply because the hotel was pretty much full or maybe a combination of both of these issues. Overall I would strongly recommend this hotel and if you do come try and get a seaview room.
Source: tripadvisor.co.uk
A stay at the Grand for the Airbourne show has become something of an August tradition and despite the show cancellation we didn't hesitate to make another visit to this bastion of olde-worlde service and charm. Nothing has changed - why would they, when the traditional approach is so successful? Service from the moment of arrival is immaculate and the necessary Covid-19 measures were fully in place. Booking a time for breakfast means the mad rush of air show Saturdays is avoided and enables full enjoyment of this most civilised experience. Parking in one of the seafront bays was no hardship. The outdoor swimming pool proved a magnet for young and old. Needless to say, we have already booked for next year.
Source: tripadvisor.co.uk
The Grand is in a beautiful location and has a great deal of old worldly charm about it. The staff were very polite and there seemed to be a good ‘Covid’ awareness/distancing and cleaning system in place. The pool was lovely and I actually enjoyed the limits on usage so it wasn’t too busy whilst swimming. The breakfast was excellent. My only gripes were the ‘side sea view’ we had paid extra for was non existent on the first floor as hidden by trees unless you hang out of the window. I felt this was not an accurate description of the view. Also I was told on booking I could take my dog to the Garden bar terrace outside. I had chosen The Grand as a dog friendly hotel and was a little upset to be told when booking in that there was now no public spaces for dogs. I would probably have booked Cooden Beach if I’d been informed of the policy change before arrival as they have areas inside and outside where you can have your dog and refreshments! This is a shame as unless The Grand reinstates the outdoor area for dogs I won’t be able to visit again unless I put my dog in kennels!
Source: tripadvisor.co.uk
We had one night in this hotel. I had a room with sideways sea view, nice but perhaps not as luxurious as I had expected. Room was very clean. Service for food at lunch and breakfast very slow, but all staff extremely helpful and polite. Could have done without early wake-up by fire alarm, false alarm.
Source: tripadvisor.co.uk
During Covid many hotels are struggling but The Grand didn't seem to be. The only difference in our stay this time was the breakfast buffet wasn't available, but that didn't stop the staff offering us anything we wanted and as much as we wanted - sometimes being shocked when we didn't order the continental AND the cooked breakfast! The staff are always willing to go the extra mile. I suppose you get what you pay for. A very enjoyable stay.
Source: tripadvisor.co.uk
Eastbourne is beautiful with lots to do. The room was lovely and very quiet, but the bathroom could have done with a bit of updating. It was very hot when we stayed so the fan was a welcome addition.
Service was excellent and the food mainly very good. We had some tough steaks in the restaurant, but this was resolved by the restaurant staff.
Parking was busy and we were lucky to get a space. It seems many people had reserved spots at a cost.
We swam in the indoor and outdoor pools and they were great - just booked a slot in advance. The outdoor pool was very refreshing. We would definitely stay again.
Service was excellent and the food mainly very good. We had some tough steaks in the restaurant, but this was resolved by the restaurant staff.
Parking was busy and we were lucky to get a space. It seems many people had reserved spots at a cost.
We swam in the indoor and outdoor pools and they were great - just booked a slot in advance. The outdoor pool was very refreshing. We would definitely stay again.
Source: tripadvisor.co.uk
We come from Essex and hadn’t seen our family from Brighton for 6 months due to Covid. We decided we would meet and stay at The Grand Eastbourne for a few days. We had a very enjoyable time at this beautiful hotel and used both the indoor and outdoor pools. Food was lovely and rooms spotless. Staff were very friendly and helpful especially the concierge Gary. Everywhere was Covid secure and we felt very safe there. Definitely be going back again.
Source: tripadvisor.co.uk
Very good hotel in prime seafront position with excellent restaurants and leisure facilities. Pleasant rooms, one of which had a balcony, with large and comfortable beds and spacious bathrooms with high-quality toiletries.
Source: tripadvisor.co.uk
Very good hotel
Lovely staff and superb food
Excellent location and great ambience
Stayed for two nights - it’s a very traditional not modern hotel but still carries it off well with style
If I go back to Eastbourne will be my first choice
Lovely staff and superb food
Excellent location and great ambience
Stayed for two nights - it’s a very traditional not modern hotel but still carries it off well with style
If I go back to Eastbourne will be my first choice
Source: tripadvisor.co.uk
Really nice hotel, comfortable and spacious, excellent food and service, dealt with all the requirements of Covid 19 very well. The guest room was very nice, the only concern was the room was hot in the sunny weather which we experienced during our stay. However we would visit again.
Source: tripadvisor.co.uk
Our bedroom was comfortable and a fan had been installed. The bathroom was a good size and everything worked. Bathrobes and slippers were supplied and decent toiletries and flannels.
When one leaves the bedroom one realises this hotel isn't very good. The 'art' that decorates the walls is execrable. It generally consists of the cheapest reproductions of 18th and 19th Century portraits. Why on earth would anyone put dross like this on the walls? Why don' they showcase some work by talented local artists? Why don't they splash a bit of colourful art around the miles of corridors.
The service is slack.. Staff pointed us to a table on the terrace for an aperitif and then left us to our own devices. I had to go to the bar to get some service. When drinks finally made it to our table they weren't accompanied by 'nibbles'. £28 for 2 drinks and not even a scoop of crisps!
We ate at the Mirabelle which excelled in mediocrity.
Breakfast was OK in perfunctory sort of 'does what it says on the tin' sort of way. No water on the table when you sit down. Waiter hovers and hovers whilst you order. Coffee tastes like the cheapest the cost accountants could source. Dismal prints of obscure 18th and 19th Century portraits sit on the walls of the walls of the cavernous room.
The indoor pool was closed for cleaning when we went. The outdoor pool was well used and appeared well managed. Cross the road and you come to the lovely Eastbourne promenade and the glorious sea and shingle/sandy beach.
When one leaves the bedroom one realises this hotel isn't very good. The 'art' that decorates the walls is execrable. It generally consists of the cheapest reproductions of 18th and 19th Century portraits. Why on earth would anyone put dross like this on the walls? Why don' they showcase some work by talented local artists? Why don't they splash a bit of colourful art around the miles of corridors.
The service is slack.. Staff pointed us to a table on the terrace for an aperitif and then left us to our own devices. I had to go to the bar to get some service. When drinks finally made it to our table they weren't accompanied by 'nibbles'. £28 for 2 drinks and not even a scoop of crisps!
We ate at the Mirabelle which excelled in mediocrity.
Breakfast was OK in perfunctory sort of 'does what it says on the tin' sort of way. No water on the table when you sit down. Waiter hovers and hovers whilst you order. Coffee tastes like the cheapest the cost accountants could source. Dismal prints of obscure 18th and 19th Century portraits sit on the walls of the walls of the cavernous room.
The indoor pool was closed for cleaning when we went. The outdoor pool was well used and appeared well managed. Cross the road and you come to the lovely Eastbourne promenade and the glorious sea and shingle/sandy beach.
Source: tripadvisor.co.uk
Excellent stay at a first class hotel - handled ll aspects stay well especially in relation to the covid 19 rules - Mirabelle restaurant absolutely wonderful - and the pool area was well managed and regulated in numbers and cleaned after each hour
Source: tripadvisor.co.uk
After much research of where to go this year, which wasn’t too far but had all the facilities we wanted, we finally decided on Eastbourne because it had a 5 * hotel. It was an excellent decision. The room was very clean and spacious, overlooking the sea. The bed was very comfortable and the food was delicious. All the staff were friendly, courteous and very well trained. It isn’t always possible to park in the main car park, so a couple of days we had to park nearby with a parking permit, supplied by the hotel. The pools were lovely and heated- which is a must for me. I would definitely return
Source: tripadvisor.co.uk
Popped in for lunch.Staff were so welcoming
and service excellent.
We all had fish and chips but unfortunately they were Luke warm.With young children we did not want to return the plates.Very disappointing.
and service excellent.
We all had fish and chips but unfortunately they were Luke warm.With young children we did not want to return the plates.Very disappointing.
Source: tripadvisor.co.uk
