The Grand Hotel Eastbourne
Latest Reviews
The guest rooms are furnished in a style befitting this historic building and all the facilities are perfectly functional and comfortable. They are all very good but some are even better than others.
The public rooms are also comfortable, spacious, light and airy.
The public rooms are also comfortable, spacious, light and airy.
Source: tripadvisor.co.uk
Overall, very good. I’ve stayed here a number of times over the years and it always lives up to its reputation.
The staff are always quick to help.
This was immediately post easing of lockdown, and the measures put in place by the hotel were subtle and non-intrusive, which is testament to their attention to detail of the guest experience.
The staff are always quick to help.
This was immediately post easing of lockdown, and the measures put in place by the hotel were subtle and non-intrusive, which is testament to their attention to detail of the guest experience.
Source: tripadvisor.co.uk
Had a lovely 3 nights stay at the hotel, our room was so lovely and we had lunch which was also very good! Perfect location. All the staff were very helpful and friendly,we are looking forward to booking again shortly.
Source: tripadvisor.co.uk
As always hotel and staff very good christmas trees lovely ,but why would you do away with a real fire and replace with a electric one ,and not a good one at their are so many that are far more in keeping with the grand hotel ,it took the edge off a very lovely and grand hotel
Source: tripadvisor.co.uk
Went here with work for our Christmas party. Called up the day before our arrival to book a parking place and spoke to lovely concierge Gary. When we arrived, Gary was there to greet us and park our car. My partner had forgot his bow tie for the dinner, but could get one from the concierges. Cocktail bar was very nice and professional, even though we had to wait quite a long time for our drinks to be served. We ordered breakfast to be served in our room and it was delicious and plentiful. Would very highly recommend this place!
Source: tripadvisor.co.uk
Wonderful weekend out room owas upgraded to seaview. Stunning views, location. Our suite was gorgeous, staff fantastic and welcoming. Would definately return and recommend :-) Food was lovely and the hosptilatlity amazing. Pillows and bed so comfortable.
Source: tripadvisor.co.uk
Lovely lunch in fine surroundings, service was great. Pre lunch drinks in the bar were well presented and good quality.
Overall good value for money, wine list was comprehensive. Coffee in lounge after.
Overall good value for money, wine list was comprehensive. Coffee in lounge after.
Source: tripadvisor.co.uk
My wife and I have just had a 4 night stay at this hotel at a time which must have been so difficult for the staff to be giving the attention they usually give to clients.
We cannot thank all the staff of The Grand Hotel enough for the wonderful experience they afforded us
It would be a disservice to pick one or two people as a special mention when not one member did not treat us as a friend or member of family, making for a very relaxed break.
Excellent staff. Food to die for!!! ( well done Mirabelle ) not forgetting The garden room.
As soon as this virus goes away hope to return and meet all staff again in better times.
Thank you and our best wishes to all we met and were so friendly to us.
We cannot thank all the staff of The Grand Hotel enough for the wonderful experience they afforded us
It would be a disservice to pick one or two people as a special mention when not one member did not treat us as a friend or member of family, making for a very relaxed break.
Excellent staff. Food to die for!!! ( well done Mirabelle ) not forgetting The garden room.
As soon as this virus goes away hope to return and meet all staff again in better times.
Thank you and our best wishes to all we met and were so friendly to us.
Source: tripadvisor.co.uk
Thank you everyone at the Grand Hotel ,a lovely stay in every way for our 53 anniversary.All staff were really lovely in such a difficult time and made our stay so nice .We look forward to returning again later this year ,Pete Gibbs
Source: tripadvisor.co.uk
A perfect stay at this wonderful seafront hotel.
Staff are courteous and efficient.
Breakfast and dinner was delicious and my vegan diet was well catered for.
Luxurious, clean surroundings.
Bedding was soft and so comfortable.
Molton Brown toiletries and a good range of teas and coffee in the room.
Would love to return !
Staff are courteous and efficient.
Breakfast and dinner was delicious and my vegan diet was well catered for.
Luxurious, clean surroundings.
Bedding was soft and so comfortable.
Molton Brown toiletries and a good range of teas and coffee in the room.
Would love to return !
Source: tripadvisor.co.uk
As a rare five star hotel on the coast the Grand mostly lives up to its title. The public areas are spacious and service excellent and the Mirabelle Restaurant is a gem. The basic bedrooms can be on the small side for such an hotel and need updating - especially the bathrooms and its might be worth while upgrading though sea views come at a hefty price.
Source: tripadvisor.co.uk
We spent a couple of days at The Grand to mark one of my husband's 'significant' birthdays. It was magical - and the right place to go and feel cosseted. From the care shown on arrival via amazing meals and courtesy on departure, this hotel has really researched customer care in depth. Decor grand but not grandiose, a beautiful building loved and cared for. Beds deep and comfortable, cleanliness and room care spot on, we simply couldn't fault it. Meals in The Mirabelle Restaurant looked good on the plate with flavour the equal of the presentation. Our food was simply the best we have eaten on the South Coast. Top marks though must go to management and staff who never made you feel they had simply been 'trained' to do the job. All went up and beyond the call of duty.
Prices were not silly and we felt the whole added up to good value for an exceptional experience. Well done to all. We will be back.
Prices were not silly and we felt the whole added up to good value for an exceptional experience. Well done to all. We will be back.
Source: tripadvisor.co.uk
Excellent and friendly staff, very professional, good food and facilities fine. A short break so ideal with indoor facilities for the length of stay. Access by main roads to this part of the country difficult.
Source: tripadvisor.co.uk
This hotel is perfect! The staff are very friendly but super efficient too!! Location is perfect, close to the beach, sea, pier, theatres, and shops both local and the new Beacon Centre, which also has a cinema....everything one might need!
Source: tripadvisor.co.uk
We had a lovely one night stay for our anniversary, all the staff at Breakfast in the Garden restaurant were very accommodating. We had a late check out so we actually made use of the snooker table. Thoroughly enjoyed the stay.
Source: tripadvisor.co.uk
This might sound totally bonkers, but for me, the food isn’t the main reason why I visit The Grand. I visit this restaurant because it is like stepping back in time to an era when service was everything. It’s a fun place to eat, with service being a mixture of friendliness and formality in a grand setting. Food is uninspiring, and strangely heavy, but, as I have said, I don’t care. I have dined in The Mirabelle several times and the food is undoubtedly superior to that of The Garden, but I love The Garden’s dining room and the ambiance. My “average” rating is based upon the food alone. Service is excellent.
Source: tripadvisor.co.uk
2 day stay for my wife's 60th birthday. Could not find fault with anything. All members of staff that we came into contact with were welcoming, helpful and courteous. Bar staff were particularly helpful.
Source: tripadvisor.co.uk
We had an afternoon tea at the hotel recently and it was excellent. We were given a warm welcome at the door and all the staff were friendly and professional. There were generous portions of sandwiches with nice fillings, sausage rolls, scones with clotted cream, jam and cakes. As it was our wedding anniversary, we were also given two lovely chocolate cakes in addition. The hotel is a lovely setting and we felt very special as we were treated very well by all the staff.
Source: tripadvisor.co.uk
Just ignore the bad reviews, really :) This was really one of the best stays I had in a long time. The hotel is very beautiful, rooms are big and it's extremely clean everywhere. But the best thing of all was the service, it is indeed a 5 star service. The staff is just amazing, so friendly and helpful, and not just one of them, all of them from the reception to the spa to the waiters, they are all very well trained and make you feel most welcome. The spa facilities are very clean at all times and enough to make you relax, the heated pool and jacuzzi are very nice, the steam room is sooo relaxing and there is a dry sauna as well. I really like some details that you only get in 5 starts hotels, like the tea and biscuits selection in the room is very good quality, the breakfast is really good with very good quality products (amazing butter for example), and they use Molton brown toiletries which I really loved because I usually have to bring my own products since most hotels have a not so good selection. We also had diner at the Mirabelle restaurant which was just perfect: perfect food, perfect atmosphere and perfect service. Unlike many reviews I read before booking, they are not snob AT ALL. So thank you very much for an amazing stay, I needed to rest as a new mum and I really did! Will definitely come back again :)
Source: tripadvisor.co.uk
Can’t recommend this property highly enough. From arrival with your car spot reserved with your name, friendly staff to look after your luggage, efficient and friendly check in to marvellous comfortable accommodation, it set us up for a memorable two day stay. We enjoyed a wonderful afternoon tea in the lobby again with attentive service and our evening meal and breakfasts were delicious and again served with highly efficient and attentive staff.
The hotel exudes charm and the genteel past which we very much appreciated. If ever in the area again we most definitely know where we will be staying
The hotel exudes charm and the genteel past which we very much appreciated. If ever in the area again we most definitely know where we will be staying
Source: tripadvisor.co.uk
Very good but lack of entertainment apart from Saturday evening. Using SPA vouchers not coordinated between SPA and hotel's reception. Not many facilities on the swimming pool considering a price. Absolutely amazing hot stone massage!
Source: tripadvisor.co.uk
We stayed to celebrate my husbands birthday and we were delighted with the warmth of our reception!
We enjoyed a beautiful afternoon tea in the lovely lounge and we had a mouthwatering evening meal. The Lobster Thermidor was amazing!!
We enjoyed a beautiful afternoon tea in the lovely lounge and we had a mouthwatering evening meal. The Lobster Thermidor was amazing!!
Source: tripadvisor.co.uk
We had a very enjoyable few days at the Grand. The service was first class...exactly what we would have expected at the Grand.. Breakfasts were great and our dinner in the Mirabelle Restaurant was superb.
Source: tripadvisor.co.uk
Outside winter storm clouds,cold, wind and rain, inside calm, warmth, comfortable rooms with an unexpected upgrade, good food, a pool, sauna and gym and a pleasing, efficient and friendly welcome from all staff.
Source: tripadvisor.co.uk
Room overlooking the sea very clean turn down service
Coffee and tea making facilities as expected
Quiet - furniture seen better days
Public rooms very grand but definitely faded glory
Some parking
Food somewhat to be desired
Coffee and tea making facilities as expected
Quiet - furniture seen better days
Public rooms very grand but definitely faded glory
Some parking
Food somewhat to be desired
Source: tripadvisor.co.uk
