The Personal Agent staff were very professional at every point. The sales team were very supportive and approachable; explaining the process extremely clearly and succinctly. While the sales progression continued in the same manner and kept me informed at every point. Thanks.

The staff at The Personal Agent were extremely professional yet friendly throughout our house purchase through them. Sarah in the sales progression team especially was extremely helpful and kept us up to date throughout the process. It made a stressful process a lot easier.

Very happy with the services Adam Latter and Sarah Goddard provided. Both were very proactive and Sarah was always quick when responding to any questions I had. Would definitely recommend !

We have dealt with the Personal Agent on a couple of occasions and have mixed feelings about their service. We let our flat through them and the lettings team were absolutely brilliant, they were very responsive, very proactive and found us a great tenant paying £100 pcm more than another agent valued our flat for and £150 more than a similar flat in the building that had recently been let by another agent. I would highly recommend them over any other letting agent in the area. We then decided to sell the flat and again the sales team were brilliant, were responsive, kept us fully up to date, generated plenty of viewings and found us an investor who has bought the flat with the tenants in place at a price we were happy with.

Unfortunately, the experience from the point where we accepted an offer has been terrible. We dealt with Ren and were having to always chase for answers to questions which we had to ask multiple times. We were often promised that she would return our call and then didn't but would just respond with an email a day later. Emails written to us were full of mistakes an even though we asked to both be copied into the same email this often wasn't the case which did make it seem like she didn't really care. When we phoned Ren to get an update and did get hold of her she didn't seem to know the answers to a lot of our very basic questions and on more than one occasion we were given information that she openly said had 'guessed' and actually related to a completely different property transaction to our own. We had to do a lot of the chasing of the deal and in our experience the sale was not progressed at all by the agent, all we got was Ren forwarding emails to us that our solicitor had already sent us. When our exchange was delayed one Friday we were explicitly told by Ren she would personally chase it up on the Monday and when we emailed her on the Monday afternoon having not heard from her we received an out of office reply so she clearly had no intention of chasing it up for us. We exchanged over a week ago and have actually now completed on our sale but we haven't had any phone call or even a courtesy email from anyone at The Personal Agent since. Overall we have been left feeling frustrated and ultimately ended up feeling like we haven't received a personal service.

As a buyer I'm happy with their service and them being professional and supportive

Ren was absolutely great. After various set backs & hold ups with my sale, she was responsive and efficient in following up on all queries and communication. I am sure things wouldn’t have progressed anywhere near as quickly without her input

Selling property with Personal agent was really easy and comfortable.
Especially Ren. He updated progress every week and very fast respond.
So happy and recommend 100%
Thank you so much.

I’m in the process of purchasing a flat with The Personal Agent and my point of contact is Ren Pugh at the Epsom Branch. I have experienced great customer service from Ren. I’m really pleased with how she is handling matters for me. She demonstrates great care, provides good support and keeps me updated with any progress and developments.
When going through the challenges of purchasing a property having someone like Ren really helps and gives confidence and comfort.
Thank you Ren for all your help, look forward to the completion of the purchase and to collecting the keys. Thank you

I’m in the process of purchasing a flat with The Personal Agent and my point of contact is Ren Pugh at the Epsom Branch. I have experienced great customer service from Ren. I’m really pleased with how she is handling matters for me. She demonstrates great care, provides good support and keeps me updated with any progress and developments.
When going through the challenges of purchasing a property having someone like Ren really helps and gives confidence and comfort. Thank you Ren for all your help, look forward to the completion of the purchase and to collecting the keys. Thank you

I would like to recommend Katie Jenkins.
She is approachable and always very helpful, warm , engaging , efficient and very professional.
We are tenants and since we moved into the property we had numerous problems and Katie was always very helpful in resolving them.
Katie is real pleasure to deal with.
She is clearly an asset to 'The Personal Agent'.
Thank you so much!
Krystyna

We have worked with Personal Agent Lettings for over 7 years. They are professional and they deliver results. Highly recommend

Sarah Goddard was particularly helpful and provided an excellent service. She was always polite, always phoned, chased, and did what she said she was going to do and always kept us informed.

I selected The Personal Agent based on the presentation Andrew Burn made to me. Excellent sales pitch and the follow through did not disappoint.

The team were thoroughly professional. Had a huge number of views and offers within days of the property being advertised. Accepted the offer that suited us the best.

Ren was EXCELLENT in keeping us up to date with what was going on with the buyer and their solicitors.

Thank you!

I felt the communication was excellent and was kept up-to-date on the process and managed very well during COVID. This being my first chain selling and buying was made more seamless.

I have been a client for a number of years of The Personal Agent as a landlord. They have always been very professional, friendly and efficient both in property management and finding good quality tenants, particularly Katie whom I mainly deal with on the property management side. I would thoroughly recommend them.

I want to thank TPA, and especially Ren, for helping me and my family get through a long and frustrating process of home purchase. Having previous experience with them I can say that The Personal Agent is by far the best Sales and Lettings agent in Epsom and the surrounding areas. Highly recommended.

after dealing with 4-5 agency in London , i can confirm that the Personal Agent Epsom is the Best Agent in All London , They are True Pro

I use the Personal Agent to manage a flat. They have been very good at bringing to my attention any problems or other issues which need my authority to call a tradesperson. The paperwork has always been prompt and well presented. In particlular I would like to express my gratitiude to the property manager Katie Jenkins, who has always been helpful and considerate. She knows her job!

The whole team at The Personal Agent are excellent. I've had both 'tenant finder only' + 'fully managed' services from other local agents but none have been as good.

Ria is very knowledgeable & always very helpful RE local market insight + pricing. Her negotiators have always been really pleasant to deal with, seem to book viewings with the right sort of tenants & provide useful feedback after appointments. Being a studio flat the tenant turnover is fairly high but I can't remember having a void period longer than a week or so..

The whole team is 5* but I have personally been most impressed by Katie Jenkins (property manager). Over the last couple of years we have had a number of issues to deal with & Katie has always been both easy to contact & very quick to respond to the problem. She books good/local contractors, sorts the problem ASAP & most importantly, ensures the tenant is happy & enjoying living there.. Really excellent service - thank you.

Over the years I've dealt with the whole team on numerous occasions (Ria, Katie, Matthew, Michelle, Joe, Arran) & they have all been excellent - Would recommend to friends/family without hesitation.

Excellent service they suggested a letting price and very quickly found a tenant for me at that price. perfect!

We have found all the staff at the Personal Agent to be super helpful and professional. They are very knowledgable and have always worked quickly and effectively. Highly recommend.

Excellent service, they were flexible with appointments and listened to what we wanted and went out of their way to help us find our new flat, I highly recommend them.

I used The Personal Agent to manage a property we rented out. Great service from Katie, always ready to help out. Was good to know that we didn't need to worry about the day to day issues that come up - any repairs or maintenance required was always timely notified and tradesmen booked in mostly swiftly.
Would recommend.

I used The Personal Agent to manage a property we rented out. Great service from Katie, always ready to help out. Was good to know that we didn't need to worry about the day to day issues that come up - any repairs or maintenance required was always timely notified and tradesmen booked in mostly swiftly.
Would recommend.

From start to finish the team at personnel Lettings was polite,efficient and professional.after various problems at the property,Katie managed and dealt with all situations and had all issues resolved as quickly as possible.after using many different estate agents over the years it’s safe to say that Katie and her team are by far the best I’ve used and will highly recommend to my friends and family.can’t thank them enough for everything they have done.
Thankyou to you all