Old Government House Hotel & Spa
Latest Reviews
I stayed at this hotel due to a mix-up whereby the hotel I usually stay at decided to shut for four months and not tell me! None the less, they paid for me to stay at OGH so the initial anger dissipated quickly!
I cannot stress how friendly the staff are from the ladies on reception, Andrew the concierge, the bar staff and restaurant staff.
The best Manhattan cocktail I’ve had in a long while and the food was really, really good. Aside from this, a fantastic range of gins and brandies (my personal favourite).
To see a hotel so busy in the off-season that, to me, speaks volumes.
Would thoroughly recommend staying at OGH if you have the chance to spend a few days in Guernsey, whatever the time of year.
I cannot stress how friendly the staff are from the ladies on reception, Andrew the concierge, the bar staff and restaurant staff.
The best Manhattan cocktail I’ve had in a long while and the food was really, really good. Aside from this, a fantastic range of gins and brandies (my personal favourite).
To see a hotel so busy in the off-season that, to me, speaks volumes.
Would thoroughly recommend staying at OGH if you have the chance to spend a few days in Guernsey, whatever the time of year.
Source: tripadvisor.co.uk
First time in Guernsey and was only on the island for 24 hours for a meeting.
However, I can easily recommend this hotel from the glass of sherry on arrival, through to the post-meeting, pre-flight lunch prior to departing everything was very good (an incredibly comfy bed, but appreciate that this is subjective)
It only loses one slight mark due to the waiter forgetting our request of water to go with our evening meal. Not worth a compliant of course, but in an establishment of this caliber it’s fair to expect perfection.
However, I can easily recommend this hotel from the glass of sherry on arrival, through to the post-meeting, pre-flight lunch prior to departing everything was very good (an incredibly comfy bed, but appreciate that this is subjective)
It only loses one slight mark due to the waiter forgetting our request of water to go with our evening meal. Not worth a compliant of course, but in an establishment of this caliber it’s fair to expect perfection.
Source: tripadvisor.co.uk
Fantastic staff couldn’t fault them
Great head Chef Robert would like to thank you and all the staff for looking after my self and friend
The food was excellent the spar was fantastic
Once again thank you to all for the great hospitality
Great head Chef Robert would like to thank you and all the staff for looking after my self and friend
The food was excellent the spar was fantastic
Once again thank you to all for the great hospitality
Source: tripadvisor.co.uk
Stayed at the OGH again for a work stay and received an upgrade to a junior suite on arrival. Room was large. Still got the L’occitane toiletries. Breakfast was good overall but they need to change the coffee beans they use. Service professional but a bit stuffy: “Can I order eggs royale please?” “No, I can only seat you. Xxx has to take your order”.
Source: tripadvisor.co.uk
I am currently sat in my room at this hotel preparing to check out later today. It’s very rare that a hotel inspires me to write a review whilst I’m still in it - I like to go home and consider my reviews.
However, there is nothing I can fault.
Visited for a long weekend with a friend and was planning to explore Guernsey - sadly on our first
Morning I was taken unwell and subsequently spent 3 days in the hotel - mainly in the room, which gave me a chance to experience everything they offer.
Nothing is too much trouble for the staff, in every department - I ordered off menu, it was not a problem, I asked for extras to be bought to the room - not a problem.
The room service menu is fantastic with something to suit everyone - I can highly recommend the steak sandwich and OGH Fish & Chips.
Concierge are polite and courteous and extremely knowledgeable.
Breakfast in the morning provides a fantastic selection of offerings - again something to suit everyone all served by the most pleasant staff.
The hotel itself is wonderful, beautifully decorated with a real eye for detail around every corner that you would expect from a Red Carnation Property. Inaccurately clean everywhere and with all areas so different the building itself is worth exploring. The spa is good - 2 nice jacuzzis, a large sauna and steam room and a pleasant relaxation room.
Our bedroom was fantastic- we had room 138 with a sea view and I could fault nothing about the room including yet again the decor choices.
Finally I feel duty bound to mention one staff member in particular, who despite being surrounded by a wonderful team shone through in every manner. Nelly on reception is a credit and an asset to the hotel in every way. She goes above and beyond at all opportunities. She provides an excellent welcome, and in general an excellent service.
This is not to say that all staff don’t provide a high standard of service as they do but Nelly in particular was fantastic.
However, there is nothing I can fault.
Visited for a long weekend with a friend and was planning to explore Guernsey - sadly on our first
Morning I was taken unwell and subsequently spent 3 days in the hotel - mainly in the room, which gave me a chance to experience everything they offer.
Nothing is too much trouble for the staff, in every department - I ordered off menu, it was not a problem, I asked for extras to be bought to the room - not a problem.
The room service menu is fantastic with something to suit everyone - I can highly recommend the steak sandwich and OGH Fish & Chips.
Concierge are polite and courteous and extremely knowledgeable.
Breakfast in the morning provides a fantastic selection of offerings - again something to suit everyone all served by the most pleasant staff.
The hotel itself is wonderful, beautifully decorated with a real eye for detail around every corner that you would expect from a Red Carnation Property. Inaccurately clean everywhere and with all areas so different the building itself is worth exploring. The spa is good - 2 nice jacuzzis, a large sauna and steam room and a pleasant relaxation room.
Our bedroom was fantastic- we had room 138 with a sea view and I could fault nothing about the room including yet again the decor choices.
Finally I feel duty bound to mention one staff member in particular, who despite being surrounded by a wonderful team shone through in every manner. Nelly on reception is a credit and an asset to the hotel in every way. She goes above and beyond at all opportunities. She provides an excellent welcome, and in general an excellent service.
This is not to say that all staff don’t provide a high standard of service as they do but Nelly in particular was fantastic.
Source: tripadvisor.co.uk
I have only good to say about our stay. Everyone on the staff went out of their way to
make us comfortable,and took of every possible need.
It was as if we were the most important people in the hotel.
The room was fantastic. Very clean and well taken care of.
The staff was helpful ay every moment, asking us if we needed anything before we could ask.
we were overwhelmed, since we never had this in any other hotel ( and we have traveled widely)
make us comfortable,and took of every possible need.
It was as if we were the most important people in the hotel.
The room was fantastic. Very clean and well taken care of.
The staff was helpful ay every moment, asking us if we needed anything before we could ask.
we were overwhelmed, since we never had this in any other hotel ( and we have traveled widely)
Source: tripadvisor.co.uk
Stayed in a sea view room with a balcony, which gave us an incredible view over the harbour and out to Herm. The reason for 4 stars and not 5 was the bathroom, which was ridiculously small with a bizarre set up requiring you to almost step over the toilet to get into the shower/bath. We thought that it would have been difficult for anyone with slight mobility issues to have actually used the shower at all. The room although small was lovely and the views were stunning. The spa was lovely with a wide range of treatments available and staff who were well trained and attentive.
Source: tripadvisor.co.uk
Our planned short stay of two nights at OGH was unfortunately cut short by 50% because of bad weather. And consequently we missed the celebratory purpose of our visit. However, the service we received at the hotel was exemplary and breakfast in the brasserie, both as to food and service, excellent. I chose the continental option from the buffet and my wife the full English. And the view of the islands beyond - the visibility had fortunately cleared by then - provided a wonderful backdrop.
We didn't have dinner at the hotel as we met a group of friends elsewhere in Town but mention must be made of the unfailing assistance given to us by the young Frenchman at the door.
Our only criticism was that our room seemed rather "tired" and that it was a bit small. But on the plus side it was only for one night and we were generously only charged for one night, not the two we had booked. Thank you to all at OGH for putting a smile on our faces a during a weekend that otherwise had its disappointments!
We didn't have dinner at the hotel as we met a group of friends elsewhere in Town but mention must be made of the unfailing assistance given to us by the young Frenchman at the door.
Our only criticism was that our room seemed rather "tired" and that it was a bit small. But on the plus side it was only for one night and we were generously only charged for one night, not the two we had booked. Thank you to all at OGH for putting a smile on our faces a during a weekend that otherwise had its disappointments!
Source: tripadvisor.co.uk
First trip to Guernsey and can’t rate this hotel highly enough. The service and quality was second to none. Only a 1 night stay but wished I could have stayed longer. Staff are really quite extraordinary. Friendly, professional and can’t do enough for you. If you are going to Guernsey, this is the hotel to stay at, great location too.
Source: tripadvisor.co.uk
Amazing place to stay. Lovely clean and comfy rooms. Really friendly staff. The food served is always to a very high standard. It's a 30 second walk away from town, which is great! Out of all the hotel's I have stayed in on Guernsey this is definitely my favourite. I highly recommend it. The pool is lovely too, but often full of screaming children in the summer time!
Source: google.com
Spa Day for two with treatment:
When booking this 5 star spa experience I hoped for a lovely spa, which was up to date and easy to enjoy/ get to!
Unfortunately, it did not live up to this expectation!
My boyfriend and I travel around spas as a hobby and this one did not cut it facility wise.
However, Sarah, who did my hour facial, was unbelievably great! Met us with a beaming smile , shook hands and made me feel very comfortable throughout !
The facial was perfect- she listened to my requirements and even adapted the treatment when my skin became sensitive !
She is a real asset to the team and is worth 5 stars reading customer service and welfare ! This needs to be noticed and rewarded
Sadly, I was very disappointed that the swimming pool (outdoors) is only accessible thought the hotel itself - including the restaurant!!?? Or outside on the street. I was extremely uncomfortable at this and hope to see changes.
Sadly I did not have the flip flops - nor offered any- so I walked outside bare foot in my robe!
The food was okay- but not amazing- had the cheese toasty- needs to be much smaller in portion !.
However, yet again, your staff save you!
They are so kind, not judgement even though we are young and very polite ! Everyone who was working in the restaurant at 12:30 on the 9/8/18 must be rewarded immensely !!
When booking this 5 star spa experience I hoped for a lovely spa, which was up to date and easy to enjoy/ get to!
Unfortunately, it did not live up to this expectation!
My boyfriend and I travel around spas as a hobby and this one did not cut it facility wise.
However, Sarah, who did my hour facial, was unbelievably great! Met us with a beaming smile , shook hands and made me feel very comfortable throughout !
The facial was perfect- she listened to my requirements and even adapted the treatment when my skin became sensitive !
She is a real asset to the team and is worth 5 stars reading customer service and welfare ! This needs to be noticed and rewarded
Sadly, I was very disappointed that the swimming pool (outdoors) is only accessible thought the hotel itself - including the restaurant!!?? Or outside on the street. I was extremely uncomfortable at this and hope to see changes.
Sadly I did not have the flip flops - nor offered any- so I walked outside bare foot in my robe!
The food was okay- but not amazing- had the cheese toasty- needs to be much smaller in portion !.
However, yet again, your staff save you!
They are so kind, not judgement even though we are young and very polite ! Everyone who was working in the restaurant at 12:30 on the 9/8/18 must be rewarded immensely !!
Source: google.com
Gym, the people at the gym are very helpful and it is a lovely little set up! I have just joined this week and already enjoying going and I don't really enjoy fitness any more so that's new for me. The staff have really helped me understand what I need to be doing and how to get started and I feel confident they will help me along my journey. :)
Source: google.com
Came for a spa day with afternoon tea included. Spa staff could not have been more attentive. Only dropped a point for the cakes in the afternoon tea. Most of it was great but the cupcake was awful and the carrot cake was very dry. Other than that, really enjoyed it
Source: google.com
Undoubtedly a very good hotel, but you would expect it to be for the price. Food very expensive and service patchy (particularly at breakfast - I would expect the table to be set properly and not have to ask for basics such as a butter knife) My big disappointment was the Indian Restaurant (which I was looking forward too) It only offers a very expensive fixed price 3 course menu - if you are older, you may not want 3 courses, so this was ruled out for us.
Source: google.com
Just visited on Yorkshire Pudding Day. Wonderful meal, starter of smoked haddock on Yorkshire with poached egg was a real highlight. Roast sirloin of beef served with roasted potatoes another Yorkshire and plenty of vegetables and a rich gravy. I chose the famous cheesecake on the menu, a generous portion served with strawberry and coulis. Combined with fantasticly hospitalable team consisting of Andre and Mario who should have his name badge changed to Super Mario as he was so polite and courteous: Really added to our experience. We will most definitely re visit.
Source: google.com
It's a great hotel with excellent service and very good breakfast, in a very central location... But it's very expensive and that makes it not the best value. The staff were faultless throughout the stay and the rooms were comfortable. You do get what you pay for but it still felt overpriced, which is a shame as it's a very good hotel indeed.
Source: google.com
Very nice hotel. Our room was very large with s sea view. The staff are very helpful and friendly. Nothing is ever too much. The lounge, restaurant and bar comfortable chairs and cosy.
Source: google.com
This is a very good hotel with helpful corteous staff in all areas.not the easiest place to find as guernsey is no best signposted and access and parking are a bit iffy.but the location is handy for st peter port front.it is billed as a 5 star hotel and for the most part it lives up to the billing.as such of course it is not the cheapest place you will find.but ambience and general efficiency make it worth while
Source: google.com
One of the best hotels I’ve ever stayed in. Friendly and welcoming staff, a lovely pool area and a superb breakfast 👌👍🏻
Source: google.com
The staff are very friendly and helpful and the food is very good will be back again in the future my food was local crab for starters and for the main course I had sea bass.
Source: google.com
This place is wonderful. Service is beyond great. Everything about it is very very good. Can't speak to highly. We had a wonderful time & can't wait to return.
Source: google.com
Wonderful aftetnoon tea. Fantastic service in beautiful surrounding. Food was delicious eith impeccable service. I would highly recommend this.
Source: google.com
Very nice, comfy bed, luxurious decor through the whole building, very helpful and patient staff
Source: google.com
A return to our honeymoon island 50 years later. Fantastic time , the hotel was most excellent.
Source: google.com
Convenient place and near to town centre. Good food and breakfast. Recommended
Source: google.com
