Old Government House Hotel & Spa
Latest Reviews
We stayed for 5 nights over Liberation day and couldn't fault either the facilities, food or service. In particular all the staff were keen to help in any way they could. The Brasserie was delightfully situated so that the moning sun shone into the room during breakfast.
The hotel is very close to the centre of St Peter Port and its seafront which is only 10 mins away (although longer on the way back!)
The hotel is very close to the centre of St Peter Port and its seafront which is only 10 mins away (although longer on the way back!)
Source: tripadvisor.co.uk
This was the 4th time we had stayed here and I was expecting to give an automatic 5-star review. There are a lot of good things to be said about this hotel. The friendliness and attentiveness of staff, where nothing seems to be too much trouble. The surroundings and decor of the bedroom (ok, may have been a bit beige). A superb sauna/steam-room/jacuzzi combo. The attention to detail - recognition that we were there for a 30th wedding anniversary through cakes to our room and a heart-shape on the bed made of fresh flower petals (well, my wife thought it romantic). But the difference between a good hotel and a great hotel is made by marginal differences, and we both felt that there was something ever so slightly off compared to previous visits. We think that the restaurant service and standards weren't quite what they were, but as mentioned, it is marginal. Enough for 4.9 stars if that were possible. Would we stay here again? Most probably. Before this trip it would have been automatic and unequivocal.
Source: tripadvisor.co.uk
Fabulous.
Will come again. None of this should come as a surprise to anyone as this is the place to come. Marvellous staff, all top drawer. It's up market, and not cheap. But. Sensibly, there is a bottle of wine for those treating themselves to something they would not usually afford.
Top quality food, and plenty of it, unlike similar top quality hotels where the presentation is key, often in place of a proper dinning experience.
Incredible staff. Valet parking. It sits above the town with wonderful views. Peaceful, quiet, and charming.
Will come again. None of this should come as a surprise to anyone as this is the place to come. Marvellous staff, all top drawer. It's up market, and not cheap. But. Sensibly, there is a bottle of wine for those treating themselves to something they would not usually afford.
Top quality food, and plenty of it, unlike similar top quality hotels where the presentation is key, often in place of a proper dinning experience.
Incredible staff. Valet parking. It sits above the town with wonderful views. Peaceful, quiet, and charming.
Source: tripadvisor.co.uk
This hotel is ideally located close to the sea and shopping centre. Staff are very helpful and the rooms comfortable.
We only ate breakfast in the hotel but this was excellent. The bar areas are also nice with plenty of seating and I did notice people having afternoon tea and cakes which also looked excellent.
We only ate breakfast in the hotel but this was excellent. The bar areas are also nice with plenty of seating and I did notice people having afternoon tea and cakes which also looked excellent.
Source: tripadvisor.co.uk
Boutiquesque hotel, charming in parts, but the rooms are small, so there is noise from the corridor. The bathroom was modern and neat, but very compact and how a shower was fitted in way a surprise as it was the tightest shower I have ever been in measuring just 2ft by 2ft. It’s a good job I am slim!
Worst part was the incessant alarm from an unoccupied room at 6:15 on a Saturday morning which required a call to the front desk to sort out – 10 minutes later.
Worst part was the incessant alarm from an unoccupied room at 6:15 on a Saturday morning which required a call to the front desk to sort out – 10 minutes later.
Source: tripadvisor.co.uk
This is a very smart, traditional, dog-friendly hotel. When I made the booking for one plus my Norfolk Terrier (for my stopover, travelling from Jersey to Sark), I blanched at the room cost: £260.10 for one night with breakfast in April (room with balcony). However it was worth every penny as this is a really good hotel, with fantastic service. The room was stunning, in an old school way - draped curtains, monogrammed bed linen, little chocolate treat/snack. Breakfast was delicious and as it was a bright day I sat outside near the fountain - incredibly relaxing. I liked this so much that when I was on my way back from Sark, with time to spare in St Peter Port, I came here for a coffee - perfect if you are with a well-behaved dog and want a quiet break. I would definitely go back as I don't get that much time to relax - quality time out is at a premium - and so you have to grab it with both hands. The beautiful Candie Gardens (terrific views) are just across the road: handy for walking the dog. Looks like a great place to have a posh tea to celebrate a special occasion, or to come for a smart breakfast with newspapers at a weekend. Do dress up a bit (jeans are fine, but definitely "clean jeans") and come to have some peaceful time out. Great location if you are visiting St Peter Port in Guernsey.
Source: tripadvisor.co.uk
We have just returned from a 4 night stay at the OGH to celebrate our Civil Partnership ceremony which was held the day before we flew out. We experienced a really warm welcome from Emily which set the tone for the coming days. The room was spacious, quiet (as requested) and spotlessly clean. The breakfasts were delicious, with a great choice and the daily delivery of a 'sweet treat' were appreciated. All the staff we came into contact with were very friendly and efficient which contributed to an extremely enjoyable and memorable stay.
Source: tripadvisor.co.uk
Guernsey only 5 star hotel lived up to its 5 stars, lovely welcome, nothing to much trouble, rooms finished to a very high standard with options of pillows you would like, separate large bathroom with bath and shower spotless. The hotels rooms and fabulously decorated as you would expect from the old governors house. Breakfasts are good in the conservatory not rushed and freshly cooked. The gardens lovely great place for a G&T ( or 2) on a sunny afternoon, there is even a small pool. The location is bang in the middle with many bars and restaurants surrounding it if you want to venture out, cannot praise the staff enough professionalism but friendly, we even got an Easter egg on departing ( being Easter Sunday). A first class establishment we hope to return.
Source: tripadvisor.co.uk
Arrived Tuesday for a 4 night stay, greeted with two glasses of sparkling wine as a welcome drink. Reception staff all smiling and only too willing to help.
The young concierge was also a great credit to the hotel, very helpful and attentive.
Our room was magnificent - the Herm Suite, beautifully decorated and stylish.
Breakfast was an absolute treat, hot food well cooked and great range of cereals, fruit and pastries.
The bar service was excellent with staff ever willing to serve and assist.
My only slightly negative comment concerns the spa where the jacuzzis were cold ( there was a note on the spa reception to that effect), the steam room was only moderately warm which was a shame.
Overall though the OGH delivers on its 5 star rating, the staff take their lead from the General Manager, Andrew who is very visible and keen to show his staff what a difference those little touches make.
A great stay and we hope to return.
One other mention, nothing to do with the hotel, don’t forget to buy a Puffin Pass if you plan to use Guernsey’s excellent bus service - great value for money.
The young concierge was also a great credit to the hotel, very helpful and attentive.
Our room was magnificent - the Herm Suite, beautifully decorated and stylish.
Breakfast was an absolute treat, hot food well cooked and great range of cereals, fruit and pastries.
The bar service was excellent with staff ever willing to serve and assist.
My only slightly negative comment concerns the spa where the jacuzzis were cold ( there was a note on the spa reception to that effect), the steam room was only moderately warm which was a shame.
Overall though the OGH delivers on its 5 star rating, the staff take their lead from the General Manager, Andrew who is very visible and keen to show his staff what a difference those little touches make.
A great stay and we hope to return.
One other mention, nothing to do with the hotel, don’t forget to buy a Puffin Pass if you plan to use Guernsey’s excellent bus service - great value for money.
Source: tripadvisor.co.uk
A very special trip to start the celebrations for my 60th Birthday! My husband planned it as a surprise, as I was working in Guernsey 40 years ago. He could not have picked anywhere better than the OGH. The hotel is wonderfully opulent without being stuffy. Fabulous furnishings. I did feel we were in an Agatha Christie story at times!! The service was outstanding, and the food also outstanding especially their curries- do partake if you visit an absolute treat. Location is superb to walk into the town, just by the sea. We had a superior room with a balcony, bed was divine. We were lucky with the weather, all in all a glorious trip.
Source: tripadvisor.co.uk
This is second time I have visited this charming hotel and, as someone who travels frequently for work around the world, it is my favourite hotel of all. It’s in a beautiful, tranquil position, a short walk from the sea. The attention to detail is spot on and the service is attentive without being obsequious. I congratulate the management for maintaining a high quality friendly and professional team. I look forward to my next visit.
Source: tripadvisor.co.uk
We went here for afternoon tea for my small hen party. The food was lovely and lots of it I would highly recommend. They also have an outdoor pool which looks lovely in the summer however not sure if i would use it as it is with in very clear view of diners in the restaurant.
Source: tripadvisor.co.uk
Took my mother for birthday Sunday lunch, we really enjoyed the live Jazz, not too intrusive excellent band. Lunch was delicious, as I would expect at £35 per head, wine and drinks prices are definitely 5 star! The sevice wasn't the best but all the staff friendly and beautifully smart, which was more than could be said for some of the guests! What a shame there is no dress code, it is such a beautiful hotel.
Source: tripadvisor.co.uk
I stayed at this hotel due to a mix-up whereby the hotel I usually stay at decided to shut for four months and not tell me! None the less, they paid for me to stay at OGH so the initial anger dissipated quickly!
I cannot stress how friendly the staff are from the ladies on reception, Andrew the concierge, the bar staff and restaurant staff.
The best Manhattan cocktail I’ve had in a long while and the food was really, really good. Aside from this, a fantastic range of gins and brandies (my personal favourite).
To see a hotel so busy in the off-season that, to me, speaks volumes.
Would thoroughly recommend staying at OGH if you have the chance to spend a few days in Guernsey, whatever the time of year.
I cannot stress how friendly the staff are from the ladies on reception, Andrew the concierge, the bar staff and restaurant staff.
The best Manhattan cocktail I’ve had in a long while and the food was really, really good. Aside from this, a fantastic range of gins and brandies (my personal favourite).
To see a hotel so busy in the off-season that, to me, speaks volumes.
Would thoroughly recommend staying at OGH if you have the chance to spend a few days in Guernsey, whatever the time of year.
Source: tripadvisor.co.uk
First time in Guernsey and was only on the island for 24 hours for a meeting.
However, I can easily recommend this hotel from the glass of sherry on arrival, through to the post-meeting, pre-flight lunch prior to departing everything was very good (an incredibly comfy bed, but appreciate that this is subjective)
It only loses one slight mark due to the waiter forgetting our request of water to go with our evening meal. Not worth a compliant of course, but in an establishment of this caliber it’s fair to expect perfection.
However, I can easily recommend this hotel from the glass of sherry on arrival, through to the post-meeting, pre-flight lunch prior to departing everything was very good (an incredibly comfy bed, but appreciate that this is subjective)
It only loses one slight mark due to the waiter forgetting our request of water to go with our evening meal. Not worth a compliant of course, but in an establishment of this caliber it’s fair to expect perfection.
Source: tripadvisor.co.uk
Fantastic staff couldn’t fault them
Great head Chef Robert would like to thank you and all the staff for looking after my self and friend
The food was excellent the spar was fantastic
Once again thank you to all for the great hospitality
Great head Chef Robert would like to thank you and all the staff for looking after my self and friend
The food was excellent the spar was fantastic
Once again thank you to all for the great hospitality
Source: tripadvisor.co.uk
Stayed at the OGH again for a work stay and received an upgrade to a junior suite on arrival. Room was large. Still got the L’occitane toiletries. Breakfast was good overall but they need to change the coffee beans they use. Service professional but a bit stuffy: “Can I order eggs royale please?” “No, I can only seat you. Xxx has to take your order”.
Source: tripadvisor.co.uk
I am currently sat in my room at this hotel preparing to check out later today. It’s very rare that a hotel inspires me to write a review whilst I’m still in it - I like to go home and consider my reviews.
However, there is nothing I can fault.
Visited for a long weekend with a friend and was planning to explore Guernsey - sadly on our first
Morning I was taken unwell and subsequently spent 3 days in the hotel - mainly in the room, which gave me a chance to experience everything they offer.
Nothing is too much trouble for the staff, in every department - I ordered off menu, it was not a problem, I asked for extras to be bought to the room - not a problem.
The room service menu is fantastic with something to suit everyone - I can highly recommend the steak sandwich and OGH Fish & Chips.
Concierge are polite and courteous and extremely knowledgeable.
Breakfast in the morning provides a fantastic selection of offerings - again something to suit everyone all served by the most pleasant staff.
The hotel itself is wonderful, beautifully decorated with a real eye for detail around every corner that you would expect from a Red Carnation Property. Inaccurately clean everywhere and with all areas so different the building itself is worth exploring. The spa is good - 2 nice jacuzzis, a large sauna and steam room and a pleasant relaxation room.
Our bedroom was fantastic- we had room 138 with a sea view and I could fault nothing about the room including yet again the decor choices.
Finally I feel duty bound to mention one staff member in particular, who despite being surrounded by a wonderful team shone through in every manner. Nelly on reception is a credit and an asset to the hotel in every way. She goes above and beyond at all opportunities. She provides an excellent welcome, and in general an excellent service.
This is not to say that all staff don’t provide a high standard of service as they do but Nelly in particular was fantastic.
However, there is nothing I can fault.
Visited for a long weekend with a friend and was planning to explore Guernsey - sadly on our first
Morning I was taken unwell and subsequently spent 3 days in the hotel - mainly in the room, which gave me a chance to experience everything they offer.
Nothing is too much trouble for the staff, in every department - I ordered off menu, it was not a problem, I asked for extras to be bought to the room - not a problem.
The room service menu is fantastic with something to suit everyone - I can highly recommend the steak sandwich and OGH Fish & Chips.
Concierge are polite and courteous and extremely knowledgeable.
Breakfast in the morning provides a fantastic selection of offerings - again something to suit everyone all served by the most pleasant staff.
The hotel itself is wonderful, beautifully decorated with a real eye for detail around every corner that you would expect from a Red Carnation Property. Inaccurately clean everywhere and with all areas so different the building itself is worth exploring. The spa is good - 2 nice jacuzzis, a large sauna and steam room and a pleasant relaxation room.
Our bedroom was fantastic- we had room 138 with a sea view and I could fault nothing about the room including yet again the decor choices.
Finally I feel duty bound to mention one staff member in particular, who despite being surrounded by a wonderful team shone through in every manner. Nelly on reception is a credit and an asset to the hotel in every way. She goes above and beyond at all opportunities. She provides an excellent welcome, and in general an excellent service.
This is not to say that all staff don’t provide a high standard of service as they do but Nelly in particular was fantastic.
Source: tripadvisor.co.uk
I have only good to say about our stay. Everyone on the staff went out of their way to
make us comfortable,and took of every possible need.
It was as if we were the most important people in the hotel.
The room was fantastic. Very clean and well taken care of.
The staff was helpful ay every moment, asking us if we needed anything before we could ask.
we were overwhelmed, since we never had this in any other hotel ( and we have traveled widely)
make us comfortable,and took of every possible need.
It was as if we were the most important people in the hotel.
The room was fantastic. Very clean and well taken care of.
The staff was helpful ay every moment, asking us if we needed anything before we could ask.
we were overwhelmed, since we never had this in any other hotel ( and we have traveled widely)
Source: tripadvisor.co.uk
Stayed in a sea view room with a balcony, which gave us an incredible view over the harbour and out to Herm. The reason for 4 stars and not 5 was the bathroom, which was ridiculously small with a bizarre set up requiring you to almost step over the toilet to get into the shower/bath. We thought that it would have been difficult for anyone with slight mobility issues to have actually used the shower at all. The room although small was lovely and the views were stunning. The spa was lovely with a wide range of treatments available and staff who were well trained and attentive.
Source: tripadvisor.co.uk
Our planned short stay of two nights at OGH was unfortunately cut short by 50% because of bad weather. And consequently we missed the celebratory purpose of our visit. However, the service we received at the hotel was exemplary and breakfast in the brasserie, both as to food and service, excellent. I chose the continental option from the buffet and my wife the full English. And the view of the islands beyond - the visibility had fortunately cleared by then - provided a wonderful backdrop.
We didn't have dinner at the hotel as we met a group of friends elsewhere in Town but mention must be made of the unfailing assistance given to us by the young Frenchman at the door.
Our only criticism was that our room seemed rather "tired" and that it was a bit small. But on the plus side it was only for one night and we were generously only charged for one night, not the two we had booked. Thank you to all at OGH for putting a smile on our faces a during a weekend that otherwise had its disappointments!
We didn't have dinner at the hotel as we met a group of friends elsewhere in Town but mention must be made of the unfailing assistance given to us by the young Frenchman at the door.
Our only criticism was that our room seemed rather "tired" and that it was a bit small. But on the plus side it was only for one night and we were generously only charged for one night, not the two we had booked. Thank you to all at OGH for putting a smile on our faces a during a weekend that otherwise had its disappointments!
Source: tripadvisor.co.uk
First trip to Guernsey and can’t rate this hotel highly enough. The service and quality was second to none. Only a 1 night stay but wished I could have stayed longer. Staff are really quite extraordinary. Friendly, professional and can’t do enough for you. If you are going to Guernsey, this is the hotel to stay at, great location too.
Source: tripadvisor.co.uk
Amazing place to stay. Lovely clean and comfy rooms. Really friendly staff. The food served is always to a very high standard. It's a 30 second walk away from town, which is great! Out of all the hotel's I have stayed in on Guernsey this is definitely my favourite. I highly recommend it. The pool is lovely too, but often full of screaming children in the summer time!
Source: google.com
Amazing afternoon tea and very good tea selection. The scones are fantastic as well as the rest. The cakes are made very well with attention to the details. Good service and professional stuff. Unfortunately I can't come often because I'm not from Guernsey.
Source: google.com
We were dining with a large party. Service was slow, they took ages to take our order and when the food was served one diner's starter was forgotten about. My main was not great - bones in the fish and the chips were over cooked. Two diners had their sweet forgotten about. To cap it all the waiter opened and served an extra bottle of wine that we had not ordered. We were charged for the whole bottle although they did not serve the whole bottle after their mistake was pointed out to them. This was particularly poor given that there were only s few other tables occupied. Overall - not the standard of food or service I was expecting from this establishment.
Source: google.com
