Old Government House Hotel & Spa
Latest Reviews
We have just returned from a 4 night stay at the OGH to celebrate our Civil Partnership ceremony which was held the day before we flew out. We experienced a really warm welcome from Emily which set the tone for the coming days. The room was spacious, quiet (as requested) and spotlessly clean. The breakfasts were delicious, with a great choice and the daily delivery of a 'sweet treat' were appreciated. All the staff we came into contact with were very friendly and efficient which contributed to an extremely enjoyable and memorable stay.
Source: tripadvisor.co.uk
Guernsey only 5 star hotel lived up to its 5 stars, lovely welcome, nothing to much trouble, rooms finished to a very high standard with options of pillows you would like, separate large bathroom with bath and shower spotless. The hotels rooms and fabulously decorated as you would expect from the old governors house. Breakfasts are good in the conservatory not rushed and freshly cooked. The gardens lovely great place for a G&T ( or 2) on a sunny afternoon, there is even a small pool. The location is bang in the middle with many bars and restaurants surrounding it if you want to venture out, cannot praise the staff enough professionalism but friendly, we even got an Easter egg on departing ( being Easter Sunday). A first class establishment we hope to return.
Source: tripadvisor.co.uk
Arrived Tuesday for a 4 night stay, greeted with two glasses of sparkling wine as a welcome drink. Reception staff all smiling and only too willing to help.
The young concierge was also a great credit to the hotel, very helpful and attentive.
Our room was magnificent - the Herm Suite, beautifully decorated and stylish.
Breakfast was an absolute treat, hot food well cooked and great range of cereals, fruit and pastries.
The bar service was excellent with staff ever willing to serve and assist.
My only slightly negative comment concerns the spa where the jacuzzis were cold ( there was a note on the spa reception to that effect), the steam room was only moderately warm which was a shame.
Overall though the OGH delivers on its 5 star rating, the staff take their lead from the General Manager, Andrew who is very visible and keen to show his staff what a difference those little touches make.
A great stay and we hope to return.
One other mention, nothing to do with the hotel, don’t forget to buy a Puffin Pass if you plan to use Guernsey’s excellent bus service - great value for money.
The young concierge was also a great credit to the hotel, very helpful and attentive.
Our room was magnificent - the Herm Suite, beautifully decorated and stylish.
Breakfast was an absolute treat, hot food well cooked and great range of cereals, fruit and pastries.
The bar service was excellent with staff ever willing to serve and assist.
My only slightly negative comment concerns the spa where the jacuzzis were cold ( there was a note on the spa reception to that effect), the steam room was only moderately warm which was a shame.
Overall though the OGH delivers on its 5 star rating, the staff take their lead from the General Manager, Andrew who is very visible and keen to show his staff what a difference those little touches make.
A great stay and we hope to return.
One other mention, nothing to do with the hotel, don’t forget to buy a Puffin Pass if you plan to use Guernsey’s excellent bus service - great value for money.
Source: tripadvisor.co.uk
A very special trip to start the celebrations for my 60th Birthday! My husband planned it as a surprise, as I was working in Guernsey 40 years ago. He could not have picked anywhere better than the OGH. The hotel is wonderfully opulent without being stuffy. Fabulous furnishings. I did feel we were in an Agatha Christie story at times!! The service was outstanding, and the food also outstanding especially their curries- do partake if you visit an absolute treat. Location is superb to walk into the town, just by the sea. We had a superior room with a balcony, bed was divine. We were lucky with the weather, all in all a glorious trip.
Source: tripadvisor.co.uk
This is second time I have visited this charming hotel and, as someone who travels frequently for work around the world, it is my favourite hotel of all. It’s in a beautiful, tranquil position, a short walk from the sea. The attention to detail is spot on and the service is attentive without being obsequious. I congratulate the management for maintaining a high quality friendly and professional team. I look forward to my next visit.
Source: tripadvisor.co.uk
We went here for afternoon tea for my small hen party. The food was lovely and lots of it I would highly recommend. They also have an outdoor pool which looks lovely in the summer however not sure if i would use it as it is with in very clear view of diners in the restaurant.
Source: tripadvisor.co.uk
Took my mother for birthday Sunday lunch, we really enjoyed the live Jazz, not too intrusive excellent band. Lunch was delicious, as I would expect at £35 per head, wine and drinks prices are definitely 5 star! The sevice wasn't the best but all the staff friendly and beautifully smart, which was more than could be said for some of the guests! What a shame there is no dress code, it is such a beautiful hotel.
Source: tripadvisor.co.uk
I stayed at this hotel due to a mix-up whereby the hotel I usually stay at decided to shut for four months and not tell me! None the less, they paid for me to stay at OGH so the initial anger dissipated quickly!
I cannot stress how friendly the staff are from the ladies on reception, Andrew the concierge, the bar staff and restaurant staff.
The best Manhattan cocktail I’ve had in a long while and the food was really, really good. Aside from this, a fantastic range of gins and brandies (my personal favourite).
To see a hotel so busy in the off-season that, to me, speaks volumes.
Would thoroughly recommend staying at OGH if you have the chance to spend a few days in Guernsey, whatever the time of year.
I cannot stress how friendly the staff are from the ladies on reception, Andrew the concierge, the bar staff and restaurant staff.
The best Manhattan cocktail I’ve had in a long while and the food was really, really good. Aside from this, a fantastic range of gins and brandies (my personal favourite).
To see a hotel so busy in the off-season that, to me, speaks volumes.
Would thoroughly recommend staying at OGH if you have the chance to spend a few days in Guernsey, whatever the time of year.
Source: tripadvisor.co.uk
First time in Guernsey and was only on the island for 24 hours for a meeting.
However, I can easily recommend this hotel from the glass of sherry on arrival, through to the post-meeting, pre-flight lunch prior to departing everything was very good (an incredibly comfy bed, but appreciate that this is subjective)
It only loses one slight mark due to the waiter forgetting our request of water to go with our evening meal. Not worth a compliant of course, but in an establishment of this caliber it’s fair to expect perfection.
However, I can easily recommend this hotel from the glass of sherry on arrival, through to the post-meeting, pre-flight lunch prior to departing everything was very good (an incredibly comfy bed, but appreciate that this is subjective)
It only loses one slight mark due to the waiter forgetting our request of water to go with our evening meal. Not worth a compliant of course, but in an establishment of this caliber it’s fair to expect perfection.
Source: tripadvisor.co.uk
Fantastic staff couldn’t fault them
Great head Chef Robert would like to thank you and all the staff for looking after my self and friend
The food was excellent the spar was fantastic
Once again thank you to all for the great hospitality
Great head Chef Robert would like to thank you and all the staff for looking after my self and friend
The food was excellent the spar was fantastic
Once again thank you to all for the great hospitality
Source: tripadvisor.co.uk
Stayed at the OGH again for a work stay and received an upgrade to a junior suite on arrival. Room was large. Still got the L’occitane toiletries. Breakfast was good overall but they need to change the coffee beans they use. Service professional but a bit stuffy: “Can I order eggs royale please?” “No, I can only seat you. Xxx has to take your order”.
Source: tripadvisor.co.uk
I am currently sat in my room at this hotel preparing to check out later today. It’s very rare that a hotel inspires me to write a review whilst I’m still in it - I like to go home and consider my reviews.
However, there is nothing I can fault.
Visited for a long weekend with a friend and was planning to explore Guernsey - sadly on our first
Morning I was taken unwell and subsequently spent 3 days in the hotel - mainly in the room, which gave me a chance to experience everything they offer.
Nothing is too much trouble for the staff, in every department - I ordered off menu, it was not a problem, I asked for extras to be bought to the room - not a problem.
The room service menu is fantastic with something to suit everyone - I can highly recommend the steak sandwich and OGH Fish & Chips.
Concierge are polite and courteous and extremely knowledgeable.
Breakfast in the morning provides a fantastic selection of offerings - again something to suit everyone all served by the most pleasant staff.
The hotel itself is wonderful, beautifully decorated with a real eye for detail around every corner that you would expect from a Red Carnation Property. Inaccurately clean everywhere and with all areas so different the building itself is worth exploring. The spa is good - 2 nice jacuzzis, a large sauna and steam room and a pleasant relaxation room.
Our bedroom was fantastic- we had room 138 with a sea view and I could fault nothing about the room including yet again the decor choices.
Finally I feel duty bound to mention one staff member in particular, who despite being surrounded by a wonderful team shone through in every manner. Nelly on reception is a credit and an asset to the hotel in every way. She goes above and beyond at all opportunities. She provides an excellent welcome, and in general an excellent service.
This is not to say that all staff don’t provide a high standard of service as they do but Nelly in particular was fantastic.
However, there is nothing I can fault.
Visited for a long weekend with a friend and was planning to explore Guernsey - sadly on our first
Morning I was taken unwell and subsequently spent 3 days in the hotel - mainly in the room, which gave me a chance to experience everything they offer.
Nothing is too much trouble for the staff, in every department - I ordered off menu, it was not a problem, I asked for extras to be bought to the room - not a problem.
The room service menu is fantastic with something to suit everyone - I can highly recommend the steak sandwich and OGH Fish & Chips.
Concierge are polite and courteous and extremely knowledgeable.
Breakfast in the morning provides a fantastic selection of offerings - again something to suit everyone all served by the most pleasant staff.
The hotel itself is wonderful, beautifully decorated with a real eye for detail around every corner that you would expect from a Red Carnation Property. Inaccurately clean everywhere and with all areas so different the building itself is worth exploring. The spa is good - 2 nice jacuzzis, a large sauna and steam room and a pleasant relaxation room.
Our bedroom was fantastic- we had room 138 with a sea view and I could fault nothing about the room including yet again the decor choices.
Finally I feel duty bound to mention one staff member in particular, who despite being surrounded by a wonderful team shone through in every manner. Nelly on reception is a credit and an asset to the hotel in every way. She goes above and beyond at all opportunities. She provides an excellent welcome, and in general an excellent service.
This is not to say that all staff don’t provide a high standard of service as they do but Nelly in particular was fantastic.
Source: tripadvisor.co.uk
I have only good to say about our stay. Everyone on the staff went out of their way to
make us comfortable,and took of every possible need.
It was as if we were the most important people in the hotel.
The room was fantastic. Very clean and well taken care of.
The staff was helpful ay every moment, asking us if we needed anything before we could ask.
we were overwhelmed, since we never had this in any other hotel ( and we have traveled widely)
make us comfortable,and took of every possible need.
It was as if we were the most important people in the hotel.
The room was fantastic. Very clean and well taken care of.
The staff was helpful ay every moment, asking us if we needed anything before we could ask.
we were overwhelmed, since we never had this in any other hotel ( and we have traveled widely)
Source: tripadvisor.co.uk
Stayed in a sea view room with a balcony, which gave us an incredible view over the harbour and out to Herm. The reason for 4 stars and not 5 was the bathroom, which was ridiculously small with a bizarre set up requiring you to almost step over the toilet to get into the shower/bath. We thought that it would have been difficult for anyone with slight mobility issues to have actually used the shower at all. The room although small was lovely and the views were stunning. The spa was lovely with a wide range of treatments available and staff who were well trained and attentive.
Source: tripadvisor.co.uk
Our planned short stay of two nights at OGH was unfortunately cut short by 50% because of bad weather. And consequently we missed the celebratory purpose of our visit. However, the service we received at the hotel was exemplary and breakfast in the brasserie, both as to food and service, excellent. I chose the continental option from the buffet and my wife the full English. And the view of the islands beyond - the visibility had fortunately cleared by then - provided a wonderful backdrop.
We didn't have dinner at the hotel as we met a group of friends elsewhere in Town but mention must be made of the unfailing assistance given to us by the young Frenchman at the door.
Our only criticism was that our room seemed rather "tired" and that it was a bit small. But on the plus side it was only for one night and we were generously only charged for one night, not the two we had booked. Thank you to all at OGH for putting a smile on our faces a during a weekend that otherwise had its disappointments!
We didn't have dinner at the hotel as we met a group of friends elsewhere in Town but mention must be made of the unfailing assistance given to us by the young Frenchman at the door.
Our only criticism was that our room seemed rather "tired" and that it was a bit small. But on the plus side it was only for one night and we were generously only charged for one night, not the two we had booked. Thank you to all at OGH for putting a smile on our faces a during a weekend that otherwise had its disappointments!
Source: tripadvisor.co.uk
First trip to Guernsey and can’t rate this hotel highly enough. The service and quality was second to none. Only a 1 night stay but wished I could have stayed longer. Staff are really quite extraordinary. Friendly, professional and can’t do enough for you. If you are going to Guernsey, this is the hotel to stay at, great location too.
Source: tripadvisor.co.uk
Spa Day for two with treatment:
When booking this 5 star spa experience I hoped for a lovely spa, which was up to date and easy to enjoy/ get to!
Unfortunately, it did not live up to this expectation!
My boyfriend and I travel around spas as a hobby and this one did not cut it facility wise.
However, Sarah, who did my hour facial, was unbelievably great! Met us with a beaming smile , shook hands and made me feel very comfortable throughout !
The facial was perfect- she listened to my requirements and even adapted the treatment when my skin became sensitive !
She is a real asset to the team and is worth 5 stars reading customer service and welfare ! This needs to be noticed and rewarded
Sadly, I was very disappointed that the swimming pool (outdoors) is only accessible thought the hotel itself - including the restaurant!!?? Or outside on the street. I was extremely uncomfortable at this and hope to see changes.
Sadly I did not have the flip flops - nor offered any- so I walked outside bare foot in my robe!
The food was okay- but not amazing- had the cheese toasty- needs to be much smaller in portion !.
However, yet again, your staff save you!
They are so kind, not judgement even though we are young and very polite ! Everyone who was working in the restaurant at 12:30 on the 9/8/18 must be rewarded immensely !!
When booking this 5 star spa experience I hoped for a lovely spa, which was up to date and easy to enjoy/ get to!
Unfortunately, it did not live up to this expectation!
My boyfriend and I travel around spas as a hobby and this one did not cut it facility wise.
However, Sarah, who did my hour facial, was unbelievably great! Met us with a beaming smile , shook hands and made me feel very comfortable throughout !
The facial was perfect- she listened to my requirements and even adapted the treatment when my skin became sensitive !
She is a real asset to the team and is worth 5 stars reading customer service and welfare ! This needs to be noticed and rewarded
Sadly, I was very disappointed that the swimming pool (outdoors) is only accessible thought the hotel itself - including the restaurant!!?? Or outside on the street. I was extremely uncomfortable at this and hope to see changes.
Sadly I did not have the flip flops - nor offered any- so I walked outside bare foot in my robe!
The food was okay- but not amazing- had the cheese toasty- needs to be much smaller in portion !.
However, yet again, your staff save you!
They are so kind, not judgement even though we are young and very polite ! Everyone who was working in the restaurant at 12:30 on the 9/8/18 must be rewarded immensely !!
Source: google.com
We're told it's the best hotel in Guernsey and I'm sure it is but as we fell in love with OGH from day one we've not been elsewhere to stay on the island. From arrival to departure your every need is anticipated and supplied by wonderful staff who never fail to smile and for whom nothing is too much bother. Everyone is greeted like an old friend ( and many are just that) and like us return year after year. Great accommodation, dining and leisure.Easy walk downhill into town and if you can't face the climb back it's only a couple of minutes by taxi.
Source: google.com
Without doubt my favourite hotel in the world. I love going back here everytime, though its mostly with work. The staff are utterly amazing and this alone makes you want to come back again and again.. there is nothing that they wont or cant do for you. The hotel is beautifully decorated as are the rooms which ooze decadence and charm..and wonderfully appointed. Its ideally situated to explore St Peter Port. The restaurants are wonderful especially the Indian and breakfast is a tour de force. The only sad thing is when i have to leave.. but then you count the days till when you come back.. just simply wonderful.
Source: google.com
Gym, the people at the gym are very helpful and it is a lovely little set up! I have just joined this week and already enjoying going and I don't really enjoy fitness any more so that's new for me. The staff have really helped me understand what I need to be doing and how to get started and I feel confident they will help me along my journey. :)
Source: google.com
Super meal by Indian specialist Bronwent was first class and the restaurant service the same. Extremely good value considering the quality, the ambiance of the surroundings and the courtesy shown. If you think £15 is expensive don't order it.
Source: google.com
It's a great hotel with excellent service and very good breakfast, in a very central location... But it's very expensive and that makes it not the best value. The staff were faultless throughout the stay and the rooms were comfortable. You do get what you pay for but it still felt overpriced, which is a shame as it's a very good hotel indeed.
Source: google.com
Great service with proper tea served on the terrace. The views are somewhat blocked by a ivy covered low stone wall, but this adds to the intimate feel of the venue.
Source: google.com
Lovely hotel and clean. Staff lovely and will do anything for you. We have been to this hotel 4 times and are planning are next visit.
Source: google.com
Fabulous hotel. I travel to Guernsey minimum four times a year and very much enjoy staying at the OGH. The staff are terrific. I look forward to my next trip!
Source: google.com
