Regency
Latest Reviews
Courteous staff, good price and efficient delivery!
Source: trustpilot.com
The guy at Regency was well-informed and very helpful and so made it a lot easier to find what we were looking for. As it is their fortieth anniversary could have had free cake and coffee but maybe that is expecting just a bit to much Overall they did very well.
Source: trustpilot.com
Regency Bedding were so helpful when we chose a bed for our Grandson. After 3 weeks waiting I phoned up Regency to ask if they could tell me when the delivery of the bed was likely. The gentleman went out of his way to find out this information for me. He kept me informed and the bed was delivered to my door 3 days after the phone call first thing in the morning.
Source: trustpilot.com
On time ,efficient, friendly and fast.
Definitely a Five Star job
Thank you.
And by the way the new bed looks good and “sleeps well “!
Definitely a Five Star job
Thank you.
And by the way the new bed looks good and “sleeps well “!
Source: trustpilot.com
Great customer service that was instructive but not pushy, giving us room to make up our own minds.
Quick and efficient delivery service too.
Quick and efficient delivery service too.
Source: trustpilot.com
As Short and sweet with explaintion
5* customer advice
suffer with eczema bad back shoulders hips advice on mattress clear enlightening and excellent
5* communication
Delivery times estimate to a T from the delivery guys
Phoned and asked if it was possible to drop mattress off earlier to fit better in the route
Experienced fault with aspect of frame clearly understood fault offered precise clear trouble shooting vial email understood costumer limitations on fault resolution
5* Time Management
Kept to slot drop off mattress was bang on amended time after new phoned arranged time
Killed two birds one stone assuring fault with frame components and dropping off mattress with no fuss
5* (at time of review) Fault management
Checked customer installation process no criticism
Verified fault effectively and speedily
Took components with no fuss to source replacements at hand / organize replacements from supplier/manufacturer
(Waiting to hear back also have not contacted again)
5* Products bar faulty aspect
Build quality of frame excellent mainly clear assembly everything included for assembly
Mattress supreme quality
(should of renewed my bed years ago)
5* (At time of review) Current Financial Promo
Lucky dip randomizer starts off decent amount
Open about min and max and range of possible promotion amounts
Lastly would you recommend / use again?
YES / YES
Update parts have been switched out for new working ones now, no fuss checked when mattress dropped off parts reviewed agreed faulty taken away communication over the week 5* cominiction kept upto date on each stage of replacement parts(almost daily) and collection for me at a convenient time for me during opening hours but we’re more then happy to drop off 10* out of 5 for first service and then second service of resolving the fault components
5* customer advice
suffer with eczema bad back shoulders hips advice on mattress clear enlightening and excellent
5* communication
Delivery times estimate to a T from the delivery guys
Phoned and asked if it was possible to drop mattress off earlier to fit better in the route
Experienced fault with aspect of frame clearly understood fault offered precise clear trouble shooting vial email understood costumer limitations on fault resolution
5* Time Management
Kept to slot drop off mattress was bang on amended time after new phoned arranged time
Killed two birds one stone assuring fault with frame components and dropping off mattress with no fuss
5* (at time of review) Fault management
Checked customer installation process no criticism
Verified fault effectively and speedily
Took components with no fuss to source replacements at hand / organize replacements from supplier/manufacturer
(Waiting to hear back also have not contacted again)
5* Products bar faulty aspect
Build quality of frame excellent mainly clear assembly everything included for assembly
Mattress supreme quality
(should of renewed my bed years ago)
5* (At time of review) Current Financial Promo
Lucky dip randomizer starts off decent amount
Open about min and max and range of possible promotion amounts
Lastly would you recommend / use again?
YES / YES
Update parts have been switched out for new working ones now, no fuss checked when mattress dropped off parts reviewed agreed faulty taken away communication over the week 5* cominiction kept upto date on each stage of replacement parts(almost daily) and collection for me at a convenient time for me during opening hours but we’re more then happy to drop off 10* out of 5 for first service and then second service of resolving the fault components
Source: trustpilot.com
Great service and advice on purchase, punctual delivery, thanks for the brilliant service.
Source: trustpilot.com
Had a problem with a small cut on the mattress but Regency where quick to replace it the same day and very happy with the service and consideration of staff.
Source: trustpilot.com
Really helpful in the store when I was choosing my 2 beds. Kindly kept the beds, that came from UK, in the store until I moved house. Although they brought the wrong bed on delivery day, they went straight back to the store to collect the correct bed so no inconvenience to me. Brilliant service all round.
Source: trustpilot.com
Delivery was very quick and efficient, they put everything together for us so we didn’t have to worry about anything. Great service
Source: trustpilot.com
Excellent service. Very friendly and helpful staff and especially the delivery staff.
Source: trustpilot.com
Both items have arrived within the estimated time given
and been delivered as arranged with the team.
and been delivered as arranged with the team.
Source: trustpilot.com
I made use of the 40 year promotion and staff were really helpful.
Delivered on time so all good
Delivered on time so all good
Source: trustpilot.com
Sofa was delivered timely and orderly and was assembled appropriately. Thanks guys
Source: trustpilot.com
Helpful. Thankyou
Source: trustpilot.com
The young man that initially helped me in the shop, sent me all the information by email, he was very helpful and detailed all my options. I went back into the shop and latched onto the same assistant, and made my purchase. He was excellent (sorry I can’t remember his name), nothing was too much trouble, and very calm and knowledgeable. Also the delivery team were very professional and friendly. Thank you everyone
Source: trustpilot.com
Delivery good. Called ahead to warn. Arrived on time and completed the removal and setup with minimal fuss. Sales person helpful re arrangement for existing customer with bad back.
Source: trustpilot.com
Thank you for the recent delivery of my mattress. It has proved to be of excellent quality and comfortable. Thank you also for your help in its purchase.
Source: trustpilot.com
We have used Regency many times, they have always been very helpful and provided an excellent service, they kept our new bed in storage free of charge for several months as we weren’t ready for it to be delivered & when I called for delivery it was within a week.
Source: trustpilot.com
Efficient and friendly service.
Source: trustpilot.com
Good delivery on time pleasant men wheo built bed for me very pleased with purchase
Source: trustpilot.com
We were dealt with extremely efficiently and the sales experience was spot on.
The delivery service was also excellent.
The delivery service was also excellent.
Source: trustpilot.com
The staff at Regency were very friendly and knowledgeable. We ordered on a Friday and they made up our mattress locally and delivered the following Friday. Again the delivery staff were friendly and efficient. The price was reasonable for what looks and feels to be high quality and is very comfortable. Very satisfied customer.
Source: trustpilot.com
All good from start to finish
Source: trustpilot.com
A long wait for the item but very good service.
Source: trustpilot.com
