Regency
Latest Reviews
Third set of beds and mattresses from Regency, absolutely first class service, plus got a rebate on last order due to a promotion. Sadly have run out of bedrooms to fill.
Source: trustpilot.com
Excellent service from start to finish, the assistant was very helpful and gave very good advice, the mattress was delivered when they said
Source: trustpilot.com
Excellent service, from the time of ordering, to delivery
Source: trustpilot.com
The team at Regency were exceptional. Knowledgeable (but not pushy) service in the store when choosing a mattress, accurate delivery estimates and on time seamless drop off.
Source: trustpilot.com
Very friendly , helpful and tolerant staff as we dithered. The purchase we made arrived on time and in good condition.
Source: trustpilot.com
Absolutely amazing customer service from the moment I purchased a new mattress. Mattress was ready three weeks earlier than expected and delivery was smooth and efficient. Other businesses need to take note of the excellent customer service.
Source: trustpilot.com
All perfect from ordering, delivering and assembling.
Source: trustpilot.com
You accommodated my problem. Thank you
Source: trustpilot.com
Excellent service
Source: trustpilot.com
I found the staff at Regency Bedding very helpful, professional and friendly and would be very happy to come again for any more new furnishings.
The quality of goods are excellent.
Thank you.
The quality of goods are excellent.
Thank you.
Source: trustpilot.com
Helpful sales staff gave me good advice, without any pressure. Delivery of the new bed was on time, with no fuss and mess. Collection of the old bed went equally smoothly. The locally made Viscount mattress is very comfortable. I am so pleased that I chose to go to Regency.
Source: trustpilot.com
From finding the right mattress in the showroom with Paul to the delivery by Gary and Alex today, the whole service has been absolutely faultless. Very many thanks to all.
Source: trustpilot.com
Our mattress was late arriving but they were extremely quick in getting it delivered in time for my visitors. Thank you Paul and the delivery team.
Source: trustpilot.com
Very helpful staff, and bed delivered on time the next day.
Source: trustpilot.com
Thank you for your excellent service
and friendly staff I have shopped with you over the year and will continue to do so
and friendly staff I have shopped with you over the year and will continue to do so
Source: trustpilot.com
Excellent price and prompt, careful delivery
Source: trustpilot.com
Courteous staff, good price and efficient delivery!
Source: trustpilot.com
The guy at Regency was well-informed and very helpful and so made it a lot easier to find what we were looking for. As it is their fortieth anniversary could have had free cake and coffee but maybe that is expecting just a bit to much Overall they did very well.
Source: trustpilot.com
Regency Bedding were so helpful when we chose a bed for our Grandson. After 3 weeks waiting I phoned up Regency to ask if they could tell me when the delivery of the bed was likely. The gentleman went out of his way to find out this information for me. He kept me informed and the bed was delivered to my door 3 days after the phone call first thing in the morning.
Source: trustpilot.com
On time ,efficient, friendly and fast.
Definitely a Five Star job
Thank you.
And by the way the new bed looks good and “sleeps well “!
Definitely a Five Star job
Thank you.
And by the way the new bed looks good and “sleeps well “!
Source: trustpilot.com
Great customer service that was instructive but not pushy, giving us room to make up our own minds.
Quick and efficient delivery service too.
Quick and efficient delivery service too.
Source: trustpilot.com
As Short and sweet with explaintion
5* customer advice
suffer with eczema bad back shoulders hips advice on mattress clear enlightening and excellent
5* communication
Delivery times estimate to a T from the delivery guys
Phoned and asked if it was possible to drop mattress off earlier to fit better in the route
Experienced fault with aspect of frame clearly understood fault offered precise clear trouble shooting vial email understood costumer limitations on fault resolution
5* Time Management
Kept to slot drop off mattress was bang on amended time after new phoned arranged time
Killed two birds one stone assuring fault with frame components and dropping off mattress with no fuss
5* (at time of review) Fault management
Checked customer installation process no criticism
Verified fault effectively and speedily
Took components with no fuss to source replacements at hand / organize replacements from supplier/manufacturer
(Waiting to hear back also have not contacted again)
5* Products bar faulty aspect
Build quality of frame excellent mainly clear assembly everything included for assembly
Mattress supreme quality
(should of renewed my bed years ago)
5* (At time of review) Current Financial Promo
Lucky dip randomizer starts off decent amount
Open about min and max and range of possible promotion amounts
Lastly would you recommend / use again?
YES / YES
Update parts have been switched out for new working ones now, no fuss checked when mattress dropped off parts reviewed agreed faulty taken away communication over the week 5* cominiction kept upto date on each stage of replacement parts(almost daily) and collection for me at a convenient time for me during opening hours but we’re more then happy to drop off 10* out of 5 for first service and then second service of resolving the fault components
5* customer advice
suffer with eczema bad back shoulders hips advice on mattress clear enlightening and excellent
5* communication
Delivery times estimate to a T from the delivery guys
Phoned and asked if it was possible to drop mattress off earlier to fit better in the route
Experienced fault with aspect of frame clearly understood fault offered precise clear trouble shooting vial email understood costumer limitations on fault resolution
5* Time Management
Kept to slot drop off mattress was bang on amended time after new phoned arranged time
Killed two birds one stone assuring fault with frame components and dropping off mattress with no fuss
5* (at time of review) Fault management
Checked customer installation process no criticism
Verified fault effectively and speedily
Took components with no fuss to source replacements at hand / organize replacements from supplier/manufacturer
(Waiting to hear back also have not contacted again)
5* Products bar faulty aspect
Build quality of frame excellent mainly clear assembly everything included for assembly
Mattress supreme quality
(should of renewed my bed years ago)
5* (At time of review) Current Financial Promo
Lucky dip randomizer starts off decent amount
Open about min and max and range of possible promotion amounts
Lastly would you recommend / use again?
YES / YES
Update parts have been switched out for new working ones now, no fuss checked when mattress dropped off parts reviewed agreed faulty taken away communication over the week 5* cominiction kept upto date on each stage of replacement parts(almost daily) and collection for me at a convenient time for me during opening hours but we’re more then happy to drop off 10* out of 5 for first service and then second service of resolving the fault components
Source: trustpilot.com
Great service and advice on purchase, punctual delivery, thanks for the brilliant service.
Source: trustpilot.com
Had a problem with a small cut on the mattress but Regency where quick to replace it the same day and very happy with the service and consideration of staff.
Source: trustpilot.com
Really helpful in the store when I was choosing my 2 beds. Kindly kept the beds, that came from UK, in the store until I moved house. Although they brought the wrong bed on delivery day, they went straight back to the store to collect the correct bed so no inconvenience to me. Brilliant service all round.
Source: trustpilot.com
