We had the Sunday carvery here. Nice surroundings, excellent staff, the restaurant manager organised a vegetarian main for one of our party. Food good.

Nice hotel and service. Rooms need refurbishment. Noise from gardener on daily basis with leaf blower.
Overall above average for this level of star hotel.

Nice hotel and service. Rooms need refurbishment. Noise from gardener on daily basis with leaf blower.
Overall above average for this level of star hotel.

Travelling as a family of 6 adults, we booked the 4 night package as a break together to experience Christmas away from home due to a significant bereavement on Christmas Day 2020.
We arrived on a very wet Christmas Eve and couldn’t get a taxi to the hotel. I rang to see if there was any way they could help and the hotel minibus was dispatched immediately to collect us. Dave the driver was so friendly and we were very grateful not to have to wait for the bus so an excellent first impression.
On arrival there was a mix up with our rooms but this was dealt with in a courteous and professional manner and didn’t impact our stay once it was sorted out unduly.
All meals apart from Christmas Day were served in the Victor Hugo restaurant from a 3 course set menu. The choice was fairly limited and the same every evening but we all found something to eat that was delicious.
Breakfast is always a highlight at the SPP and didn’t disappoint.
Christmas Day lunch was a choice between a sit down meal or a carvery buffet. As a family we opted for the buffet. The choice of starters and presentation of the food was fantastic. The staff were constantly topping everything up and there was more than enough food for everyone. The carvery was turkey, beef and pork with all the trimmings you would expect and it was delicious. There was a choice of desserts and the chocolate fountain was a highlight with the children. The cheeseboard was superb. The atmosphere in the La Fontaine dining room was lovely. The tables had been beautifully decorated and there was a little gold gift box for everyone containing party poppers and balloons etc. Christmas music played in the background, Santa visited and everyone had a joyful time. The staff worked incredibly hard to ensure all ran smoothly and it did.
Later that evening, though we were sure we wouldn’t eat again for days, we managed to wander down for tea around 8pm where we enjoyed a light supper that really hit the spot.
The hotel provided an active program that included excursions out to parts of the island and to Midnight Mass on Christmas Eve. The weather wasn’t particularly kind and so this probably wasn’t as popular as it might have been had the weather been dry.
Within the hotel, you could join a Christmas quiz, play bingo, watch the Queens speech or enjoy a board game or jigsaw. Lots of fun!
The staff were all amazing and so helpful and especially kind towards our son who has communication difficulties and made lots of ‘friends’ while he was there.
The spa was open every day during our stay and we enjoyed the warm pool, sauna and steam rooms. The lake was lovely to walk around when there was a gap in the rain.
It truly was a wonderful break in every way and we look forward to returning again soon having missed our yearly trips over the pandemic.
Thank you to everyone for working so hard to put the magic into Christmas and looking after us.

Very nice Hot

Very nice Hot

Hotel is lovely. Very nice staff good food in the terrace bar. Our room is perfect with a huge bed... very comfy even i couldn't steal the entire bed and I'm a good star fish. Swimming pool is nice with sauna and steam room, not too busy when I've been you have full use of all facilities and the spa is reasonable, i bought my hubby a massage for £45 which kept him busy for 45mins and he loved it. The only down side to the hotel is how cold it is.. everywhere! The room has been cold most of the time, heating has been on but the radiator is tiny. Sat in the terrace bar there is a cold breeze coming from somewhere, no doors open its just so cold. BTW it is freezing outside but I would expect the hotel to be able to warm me up a little. Would definitely come again in the summer when more attractions are open on the island. Booked through last minute.com.
Oh BTW try the waffles at breakfast they are really good!

Hotel is lovely. Very nice staff good food in the terrace bar. Our room is perfect with a huge bed... very comfy even i couldn't steal the entire bed and I'm a good star fish. Swimming pool is nice with sauna and steam room, not too busy when I've been you have full use of all facilities and the spa is reasonable, i bought my hubby a massage for £45 which kept him busy for 45mins and he loved it. The only down side to the hotel is how cold it is.. everywhere! The room has been cold most of the time, heating has been on but the radiator is tiny. Sat in the terrace bar there is a cold breeze coming from somewhere, no doors open its just so cold. BTW it is freezing outside but I would expect the hotel to be able to warm me up a little. Would definitely come again in the summer when more attractions are open on the island. Booked through last minute.com.
Oh BTW try the waffles at breakfast they are really good!

Excellent venue for our large Covid Conversation evening.

Excellent venue for our large Covid Conversation evening.

Great service and facilities.
The staff were super friendly and helpful.
The spa was clean and not very busy (November).
Rooms were clean and spacious. Breakfast had a good selection.

Great service and facilities.
The staff were super friendly and helpful.
The spa was clean and not very busy (November).
Rooms were clean and spacious. Breakfast had a good selection.

We had a problem with the room initially but for the second night it was sorted out efficiently. Just be aware though that a twin room could mean two beds pushed together with one head board encompassing both beds. Also, there was no way of separating the beds unless you removed the bedside tables. In my view, I shouldn’t have to start moving the furniture around to be able to make the twin room that I’ve booked into an actual twin room. I dealt with the on-duty manager about this & she was extremely good at helping to address the situation. So even though I wasn’t happy to begin with, I ended up very impressed at the attention & resolution of the problem. The new room that we were allocated was comfortable & clean & once the initial problem was resolved we enjoyed our stay at this hotel very much.

Pleasant hotel

Pleasant hotel

We decided to book the suite based on the use of the hot tub. On entering the suite we were taken aback by its size and also the garden area. Parking is plentiful and the gardens are lovely to walk around with the many ducks, lake and fountain. Close to golf course and also good pool and gym.

We decided to book for my other half’s birthday. Choice of the suite was a no brained due to use of own hot tub. The size of the suite was very nice and all clean and very comfortable. The balcony garden was amazing giving lovely view of the lake and fountain. Golf course nearby and also hotel had good pool and gym facilities. Advantage of cooked breakfast in room was very nice and relaxed touch.
Have booked again nearer to the birthday.

Fantastic hotel Fantastic staff always a pleasure staying here

Fantastic hotel Fantastic staff always a pleasure staying here

We had a full body messages in the spa, and a quick lunch in their restaurant on the terrace. The service was average due to the shortage of staffs post the lockdown. But the team is trying their very best.
The crab pasta has good flavour but the pasta was a bit over cooked in my liking. My partner had a lobster Mac & cheese, which was good. The massage was average, we had much better qualities/techniques massues back in London. But the lady was very friendly but the massage room definitely needs a bit of TLC.

We had a full body messages in the spa, and a quick lunch in their restaurant on the terrace. The service was average due to the shortage of staffs post the lockdown. But the team is trying their very best.
The crab pasta has good flavour but the pasta was a bit over cooked in my liking. My partner had a lobster Mac & cheese, which was good. The massage was average, we had much better qualities/techniques massues back in London. But the lady was very friendly but the massage room definitely needs a bit of TLC.

Wir hatten das Glück, bei unserer Geschäftsreise in diesem Hotel zu wohnen.
Toller Bereich im Keller mit sehr viel Angebot an Sportmöglichkeiten wie Laufband, Crosstrainer, Spinning, Multizugturm, Gewichte, Hantelbank, diverse Kraftgeräte, ein Schwimmbad mit ca 20m Bahnlänge...
Gutes Essen, nettes Personal und sehr bequeme Betten

Wir hatten das Glück, bei unserer Geschäftsreise in diesem Hotel zu wohnen.
Toller Bereich im Keller mit sehr viel Angebot an Sportmöglichkeiten wie Laufband, Crosstrainer, Spinning, Multizugturm, Gewichte, Hantelbank, diverse Kraftgeräte, ein Schwimmbad mit ca 20m Bahnlänge...
Gutes Essen, nettes Personal und sehr bequeme Betten

Beautiful grounds, lovely spacious clean room and good swimming pool and spa facilities. There was a wedding function on the Saturday and didn't hear a thing. Breakfast excellent and set us up for the day.

Beautiful grounds, lovely spacious clean room and good swimming pool and spa facilities. There was a wedding function on the Saturday and didn't hear a thing. Breakfast excellent and set us up for the day.