My wife and I have just returned from a week's stay here. Overall we found all hotel staff friendly and helpful. Our room was a decent size with a handy fridge available and a free to use safe. Bus stop outside was handy for travelling around the island. Only downsides were the lack of air conditioning in room and patio sliding door to balcony which we couldn't open at night as the balconies were not private and overlooked. Food prices were quite expensive and we were charged £3.80 for a pint of soda and lime.

A wonderful clean and friendly hotel on an island with beaches and views to rival anywhere in the world. Although the bus services was said to be one way of getting around the island we decided to hire a small car to enable us to visit all parts of this beautiful island. With a speed limit of 35mph, very narrow roads, few road signs and an unusual filter system at junctions and roundabout, driving was certainly a stressing option.

A good quality Hotel good size room clean and comfortable.
Breakfast with a good choice laid out in a buffet style.
My only criticism is with the evening although delicious and well presented was mean on portion size and the menu did not have a great choice, it would have helped if it was changed daily.

Wonderful few days at this hotel. Beautiful surroundings friendly staff and magnificent spa facilities. Highlights pool, well equipped room with mini fridge. Waitrose across the road. Would stay again.
Only issue wifi not great in peripheral areas of the hotel.

Some friends and I recently stayed at the St Pierre Park Hotel. The staff were friendly and welcoming.
The room was comfortable, The position of the hotel gives you the opportunity to reach all of the Island. If want to rest there is plenty to keep you busy.
Some of the bar staff had only just started and would benefit from a little more bar training but were friendly. The bar food was limited in choice but good quality. The acception was the 19th Hole restraunt where we did experience a very disappointed fish and chips.
Overall the stay was very good. I would have written more but could not access Write a bit more

Had a lovely 5 night stay here, our junior suite was spacious and comfortable with the benefit of a great hot tub. The main restaurant was a bit disappointing felt a bit like a café and the menu not very interesting, we ate the rest of the time in the lounge area where food was very nice with decent sizes portions. the staff in all areas were very friendly although seemed rushed off their feet at times. the grounds are so peaceful and relaxing.The pool and sauna were brilliant. Travelling around the island by bus was so easy as bus stops are just outside and very regular service. Also the hotel benefits from a good waitrose opposite if you need snacks for days out. Would definitely recommend this hotel if your looking for a quiet, relaxing holiday.

Stayed here overnight as playing in a golf day. Reception was very helpful as needed an early check in. The room was quite spacious and the bed comfortable. Played golf on the par 9 hole course with 2 tee starts. Very tricky but a lovely setting and a pleasure to play, albeit quite steep hills in parts. At the Nineteen bar decent food and a very good practice Bay Area where you can watch yourself on video! The dinner served for over 100 people was very good. Lovely areas to walk and beautiful lake outside with seating overlooking it.Only downside was breakfast not available on weekends until 8am which if you have an early start or plane to catch means either missing out or a rush. Staff seemed all ready way before so didn't understand why 8am.

We stayed here as part of a large group for the late May bank holiday weekend. Very pleasant stay, the room was high up facing the car park, the only noise came from the large prom party taking part in the large function room on the first night. Lots of very drunk youngsters having a good time. Our double bed was large and very comfortable, the room clean and we used the kettle to make tea and coffee. There’s a Waitrose just over the road from the entrance and the bus stop into town right there too. Great place to stay. The food was good (we had organised meals in the evening) and the quality was excellent. Sitting in the bar the food there looked very popular, the pizza seemed the most popular choice. Full English breakfast each morning was plentiful very good selection of fruit, hot foods. My only issue was probably not enough waiting staff, getting extra coffee or butter at breakfast was never easy and always a wait. Would I stay here again. Yep we’ll be back

Have recently returned from a 5 night stay here with hubby and 2 teenagers and everyone had a lovely, relaxing holiday. The 2 rooms we had were great, clean, comfortable and well equipped, 1 room had a coffee machine and large balcony which was really nice. The housekeeping service was excellent with a daily clean, restock and turn down service, with friendly housekeeping staff, especially the lovely lady that looked after us so well all week. The breakfast was very good, with a very good variety and selection of: juices, smoothies, fresh fruit, continental breakfast and cooked breakfast from the buffet. You can order from the menu too, which included pancakes which the kids enjoyed. Breakfast service was good and tables well set out. The kids loved using the pool, the only downside being that my 15 year old could only use it in restricted hours in the morning and evening, which was really frustrating for him, his 17 year old brother wasn't allowed to supervise him either which was a bit annoying as they are good swimmers and I was happy to manage the risk of no life guard supervision myself, so these strict rules are something to be aware of if visiting with children. They were also strict about no under 16s in the hot tub even though I was supervising. We had lovely views and balconies over the garden but were near the road which does get noisy with traffic from 6.30, but that can't be helped and shutting the patio door at dawn and earplugs helped! Overall had a fantastic stay and would highly recommend.

Booked online and arriving off the Condor ferry we had the pleasure of meeting Joanna at the front desk. Professional, informative and caring she made check in easy. Throughout our 4 night stay she continued to make our stay pleasant, a great advocate for the hotel. I have stayed in many hotels but what we found surprising was the consistent quality throughout and that includes, maintenance, cleanliness and food along with a well motivated staff, including Sandra and Ana in the Terrace bar. The pool and spa are excellent and of course the landscaping is superb, def return !!

We stayed on a half board basis for seven nights and cannot fault the housekeeping, bed comfortable and the sleep quality was very good. As we stayed for several days we did appreciate a garden view - lovely grounds.
Breakfast was more than adequate, very good selection and extras like kippers and haddock were prepared to order (quite quickly) and at no extra charge.
To begin with we ate in the main restaurant, but became bored with the same menu each night - and -not every item was to our liking, the seafood offerings for example.
For a change we went to the bar and found more variety, but the service was a bit erratic. we did complain on Sunday night at the service and an adjustment was made to our account. The matter of the "boring" menu was raised with a manager at the time and I gather some specials are now to added to the restaurant menu each night - it cannot be a challenge to the chef to do the same thing every night either.
Staff were always friendly and helpful ( a couple of transfers to the harbour were appreciated)- thanks also to Tom for his repartee- and yes, we would return

Recently stayed for 2 nights as part of a friends wedding party.
The room we stayed in was very comfortable had everything required for our stay.
The service during the wedding reception could have done with some work, no water was provided and at one point there was not one server to provide drinks, many people sat with empty glasses the bar was closed as well this was a little frustrating.
Having had to communicate several times with events staff and hotel reception about things that needed amending the night before and the morning of the wedding I would have to say I wouldn't recommend friends or family to use it as a venue for future events.

Just back from a 4 night stay. Had Dinner every evening in the Restaurant and the food was amazing. We stayed in a Master suite with private garden and our own Hot tub.

The let down for this hotel was Housekeeping. Our Bathroom had not been cleaned from the previous residents. The bottles of Water were not re placed and the same with the Coffee/sugar etc. Every day things were missing and I had to chase them up.

Not really good enough and I know our room was not the only one.This is the only let down for a lovely Hotel.

This hotel sells itself very highly

If you visit make sure they have no functions on this is their main business
If a function is on you get relegated to a small bar down stairs
Also if you eat in the bar which we did twice, on the first time the food was sub standard but they didn’t charge because we hardly ate any of it
We decided to have an early dinner on our fifth night we had Fish and Chips which were on the menu asthick cuthand made chips - they were frozen chips !!!! We paid our hotel level bill and left at this point we gave up as a bad job
Room cleaners never did the same job twice, forget water or towels etc etc

Couldn’t recommend wouldn’t return

L

Have just returned from a 5 night visit.
Very prompt check in receptionist very helpful answering all our questions.
Room was perfectly adequate clean and all we needed. Overlooking the car park but no noise noticed.
Very good breakfast selection - buffet style but can order fresh items of separate menu. Plenty of tea and coffee.
Didn’t have any other food at hotel apart from the function we attended on Saturday night. This food was lovely apart from the panna cota which was more like custard.
Hotel very well placed to get local 41 or 42 bus into town each trip just £1.
Very good bus service and so helpful used it several times.
Spa and pool area lovely but disappointed as steam room not very hot.
Overall a very pleasant stay and would definitely return

First impressions were of a very nice looking 4 star hotel - then it went downhill from there. Firstly Reception was a zoo, then we did not get the room we booked online - an alternative of same price but different; Whilst the public areas are probably 4 star standard, the rooms are in need of refurbishment and only of 3 star standard at best. Our room, whilst prepared well upon entry, had clearly not been properly cleaned in a long time. Privacy was not brilliant - a walkway outside had lose slabs which were noisy every time someone walked by; Food was average at best - bar snack were the best option, breakfast display was not very appetising; staff were Ok - one or two were very good - especially the porter who looked after our luggage upon arrival, the rest needed a lot of training - even in the basic skills of being a waiter; priority seems to be given to group bookings rather than individual guests - we actually complained about that but without much success. sorry - we won't be going there again in a hurry.....

Returned a year after our last visit. Even better than I remembered it to be. Very helpful and friendly staff, good comfortable room with views of the well laid out and maintained grounds. Good food, pleasant lounge and restaraunt, a good place to stay.

Great hotel very clean and well presented, all staff very friendly and polite excellent breakfast every morning couldn’t fault anything, very close to the main town will definitely return next time we visit Guernsey, I think Alex needs a mention as he is very good at his job especially at breakfast

My experience with this hotel started well, as when booking we wanted a family room, the staff I spoke to were so helpful and gave honest and sound advice on selecting our room.

We arrived early, as we came off the ferry at lunchtime and our room was already made up for us, so we checked in.

Our first impression was good, the staff, again were friendly and helpful and we were made to feel welcome. We found our room, the family suite and it was a good size and very smart. The room was large and airy and the bathroom was a good size too with a lovely shower.

We did have a few issues whilst staying here, one with noise, from a private function and one with the food we ordered in the bar, on the same evening. I believe the kitchen was stretched, due to being busy preparing for the private function but we only ordered basic food and my chips weren't cooked enough and one of my Wife's crab cakes, along with the side of onion rings were cold. The issues were dealt with quickly and with no trouble, but it did put us off eating in the restaurant.

There were a couple of issues with our room as well, nothing major and, probably not worth mentioning, had we not had the other experience as well. All in all it was not what we would have expected, from a 4 Star hotel, but I understand it is due to be refurbished next year.

We saw the Manager, in reception, on our way to breakfast the next morning and he asked if we were enjoying our stay, we mentioned the problems with dinner and the noise, from the previous night and he was extremely apologetic and dealt with the situation with such professionalism and courtesy.

I accept that every business makes mistakes and believe that the way they deal with issues, if they do arise is as important as trying to prevent them in the first place. We were so pleased with the response we got, from all the staff involved that we were probably, then even more impressed with the hotel than if we'd had no issues at all. So despite these issues I am still giving the hotel, and her staff a full, 5 star review and we will be back.

The facilities in the hotel are fantastic, the pool is beautiful and the grounds are stunning. Breakfast was great, with the best selection I've seen in a breakfast buffet. Everything on the hot selection was excellent quality and well cooked and nothing was left hanging around for long, so always fresh.

This hotel is in a great location on the outskirts of St. Peter Port and is pleasantly situated in immaculately maintained lakeside grounds.
Not a great start to our holiday when the receptionist tried to tell us about extra charges rather than double checking first that the booking was for two people rather than the one person that the room had been made up for. Soon resolved though.
Nice well appointed suite, but be aware that the terrace we had was overlooked by both the neighbouring room and by the rooms upstairs. Certainly not as private as some might prefer.
Bed, linens and housekeeping to a high standard. No turndown service here, which we thought was surprising given the level of service this hotel tries well to achieve.
Superb assistance from the maintenance manager (Peter) over a minor bathroom issue and he was very helpful with car parking arrangements too.
Breakfast was an excellent selection from the hot and cold buffet, together with some speciality items available to order at no extra charge. Interaction with the serving staff was minimal though.
The real highlight for us was dinner on half board each night. OUTSTANDING. Superb choices for each of three courses and all very tasty and well presented. Our waiter every evening was Mareks and he could not have been more polite, courteous, efficient and friendly. A real example to other hotels and restaurants as to how it should be done. Thank you to Mareks and to the kitchen staff.
Highly recommend this hotel, and make sure you have dinner here too.

Stayed here with friends for a short break. Hotel in a great location within easy walking distance or via bus in to St Peter Port. The hotel and grounds were immaculately kept. Room was spacious with balcony with every amenity you could wish for. Bathroom was luxurious with deep bath and shower. Plenty of hot water day or night. Breakfast was varied and you would be hard pressed to find fault. A good variety of cooked food, with other dishes available to order, lots of cereals, fresh fruit, yogurt, bread and pastries. Hotel bar offers a wide selection of beverages, whether you prefer hot or cold and food if you eat in. We enjoyed the spa and swimming pool and particularly the outside jacuzzi. Not to be missed as great views over the extensive gardens. Could not fault anything and all the staff were helpful, polite and nothing was to much trouble. Would not hesitate to recommend as a great place to stay and looking forward to another visit. Top notch.

Having enjoyed previous stays at the St Pierre Park, I was looking forward to this one. It is a lovely hotel in a glorious setting.

Unfortunately my room this time was rather a disappointment, with a strong smell of paint from redecorations in the garden wing. I also had to report a loose grab rail in the bathroom and a non-locking patio door.

Great Hotel in a good position close to St Peter Port, although we ate out on a couple of occasions, their was really no need as the bar and Pavillion Restaurant serve 1st class food. Hotel facilties are great and something for everyone to enjoy. Although a 4 star hotel rated, I think its above and beyond for the staffs attentitive service and extra touch of class.

Stayed here with a group of girlfriends.
Rooms clean and spacious. I stayed in a twin room...basically a zip and link double bed...unzipped...so make sure you like who your sharing with !!
Beds were SUPER comfy....and im fussy !!

Bar area was nice, drinks pricey but I guess no different from other hotels of the same calibre.
One negative was the wait time for our lunch....over an hour !! We complained to the staff, was met with apologies and offered free drinks while they tried to rectify the situation and then offered discount on the food bill. So couldnt ask for more really.

Pool and outside jacuzzi were lovely, and the views of the grounds very pretty and well maintained.

All the staff were great - attentive and friendly from the moment we arrived.
Particular mention must go to Billy who worked in the bar, worked really hard and always had a smile on his face. Nothing was too much trouble.

Well done !

We stayed as a birthday treat for 4 days. Everything was perfect, from the very friendly front desk, the delicious meals in the Pavilion, the terrific staff in the restaurant ( especially the delightful Greek lady who served us on two evenings, what a gem!) The spa was like having your own private pool, one of the benefits of going out of the busy season. Each day started with a well attended breakfast, with very attentive service and a huge selection to chose from. We also hit the unseasonably warm weather, I know the hotel didn't arrange this, but it was a fantastic bonus. Having found we can get from the airport to our front door in Somerset in less than 2 hours, we will definitely be coming back for more! Thank you for a wonderful stay.