No hassle collection of items, kept informed throughout. Would recommend

Credit where credit is due, the service we received today from Barry and Jude was outstanding. Efficient and respectful. Likewise, Sonia was helpful, going over and beyond to explain the service and book us in.

We’ll see how the storage and return process goes, but to this point, EasyStorage has impressed me—especially given the competitive pricing and ease of the return/collection model.

Fabulous - these guys helped me today move my goods to cheaper storage at no additional cost - whole service from manager through to moving experience with removal guys was excellent - totally recommend

My overall experience was very good.

- Good price: one of the most important factors to decide.
- Flexibility: booked 2 pods, one was enough and the other was cancelled. Came with 3 pods in case 2 were not enough.
Offered weekly pricing in case I do not need a full month.
- Great care: I noticed the special care that John and his colleague showed when moving my stuff. Not a single item hit the walls, doors, etc.
- End to end service: insurance, storage, moving - all in one offer and no need to deal with all of them separately.
- Good operation: basically they don’t load-unload your stuff multiple times. They bring pods so that all your things go inside and stay there for the whole period of contract and you see how everything is stored.
- Efficient quote system: you can calculate online how many pods you need. Useful to have a ballpark figure on how many pods you may need.
- Call center: at the beginning it was a bit frustrating that I could not talk to them the same day I called. But the next day Sonya called and answered all my lengthy questions. It was very clear and reassuring.
Maybe it would have been better if there was an email contact option in addition to the phone, but phone worked OK too.

Overall, I think it is 5-star service.

Update on 11 July 2021 after storing our stuff for almost 6 months with easyStorage and returning our stuff back:
- Delivered smoothly and with great care. Even proposed to move some things to the first floor so that it is difficult for us to move it ourselves, despite we asked leaving all in ground floor - very considerate.
- All of our stuff was in great shape. It is clear that they were stored in good condition.
- It was easy to book the return 2 days ahead. System said the delivery address is beyond the coverage, but they quickly answered when I called and solved that immediately.
- At some point we visited the storage to get some stuff from the pod, was easy to book with 3 days notice.

All in all, I was a happy customer, and will definitely use easyStorage again if I ever need. Highly recommended.

I’ve been really impressed with their service! They called me to change slots well in advance (for reasons beyond their control, not a problem), and answered my questions about packing. I just got my stuff picked up today and was so impressed with the efficiency, professionalism, and kindness. I just wish I’d know about easystorage ages ago! But I know them now, which is awesome. I’m hoping to move to a bigger flat in the next year or so, and apparently they can even send the items cross-country- super convenient!

A+ from a very happy customer.

Sincerely,
Leah

Great efficient service. Our loaders are amazing

I’m really glad I chose this rather than traditional storage. I needed to move all of my belongings out of my flat by myself and this made is very easy with other people to do most of the carrying. They got it done in 20 minutes and were efficient and friendly.

The only negative is that I had to change my booking slot a few times as my plans changes, and as that isn’t possible to do online I had to keep calling up or book a second slot and call to cancel - which was a bit of an inconvenience.

Had to store a lot of my stuff as there was a delay in the purchase of my new flat. Tariq, Garry and Scott from EasyStorage were available to pick up in what was a quick and painless exercise so I had one less thing to worry about with minimal fuss. Would highly recommend them for storage and moving home solutions!

Quick and Efficient

Arrived a little late but they phoned and explained why and didn’t cause us any problems as they worked hard to get the whole house packed up into 3 pods in less than 2 hours. Will use again.

Really impressed with EasyStorage. Troy and Sam were amazing, both worked quickly and efficiently to load all my stuff. They even kindly dismantled my table which wouldn’t fit down the stairs. I was worried my stuff wouldn’t fit in a 35sqft unit but they did a great job of loading it and there was room to spare.
Much easier than when I have previously moved my own stuff into storage using a hired van. I would definitely use Easy Storage again.

Troy and Sam were amazing! Really diligent, polite - packed in an organised way and were mindful of our possessions. Couldn't recommend more!

I contacted Easy Storage online initially to put a few items into storage. Although they very all very polite, I was a bit frustrated that I continually was told that a Storage Consultant would contact me to answer questions such as ‘where exactly will my items be stored’.
Anyway it’s all good, Tariq and 2 friendly team members arrived on time, assessed the items and loaded them carefully into the POD in no time.
A great experience and one I would recommend.

Great service , got an email the day before and in morning , the guys that came out rang us in advance , really friendly and helpful , for everything done so quickly we had 3 pods , used storage before lots of times by far the best service and great value , used the easy storage Glasgow office

Quick and easy!

Efficient, friendly and helpful. Would definitely use them again and recommend them to others.

Good service, the two removal men were efficient and helpful.

Very professional and fast shipping. Love it.

The gentlemen who came to collect my things were second to none. They were kind, polite, professional, understanding and wonderful on every level.

They called to warn me that there had been a delay at the depot and then worked quickly and diligently upon arrival.

A third guy came out for training and the way they were explaining things to him shows that they really care for and take ownership of their trainees. This was heart warming to see.

They were respectful of my things and excellently communicative in ensuring I was fully aware at all times.

I would and will recommend them to anyone who requires storage.

Best wishes,
Rachel

Very quick and easy to set up the appointment. Great contact before, during and after the furniture was collected. Very tricky sofa removal completed in the end! Thanks

A very mixed experience but ultimately resolved with excellent customer service. The initial pickup was stressful - I was required to help with the lifting and carrying (despite assurances on the website), and inexperience on the team resulted in slow loading and me being charged for the extra time. There seems to be a glitch in the online booking for returning property (it says the delivery address is outside the service area, which it isn't), but the telephone team were helpful booking it in person. Despite these issues, Hayley on the customer service team was enormously clear and helpful and was able to refund me the extra charges. Overall I think I was probably unlucky with the collection experience, and would recommend the service in general.

Helpful and hard working!

The removals men were incredibly helpful and professional. It took the hassle away from me and would recommend to others.

Thanks!

Very impressed with this company. Good communication and excellent service. Pleasant and professional removal guys. Contents left in storage until required. Would use again and highly recommend.

Simply outstanding removals service. I needed a cost-effective way for my belongings to be picked up, stored, and returned to a new address at a later date. All interactions have been seamless and scheduling pick-up/drop-off was a breeze. The biggest credit goes to Gavin and his crew for being the most polite, considerate, and helpful team. They've assisted with supplying packing materials and were very careful when loading and unloading to leave both properties unscathed. Oh and they have the most competitive price on the market (and I like to shop around).

I am soo positively surprised by EasyStorage. Affordable and 100% reliable, accomodating to demanding clients and reacting to urgent situations.

I would also like to say huge thank you to Mo, who really helped me with an urgency and went out of his way to help me. Fantastic service and top quality of customer service. Thank you