Pool House Veterinary Group
Latest Reviews
Had to have our elderly cat put to sleep. The vet was so kind and compassionate, not rushing us. The reception staff were brilliant, giving us a private room as I was visibly upset, couldn't recommend them highly enough x
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Lovely vets, very helpful and understanding
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Excellent vets would totally recommend
Source: google.com
Nice pet hospital, the staff are lovely, very caring. Which is what you want. Especially when you're handing over your bundles of joy.
Went again today same caring staff
Went again today same caring staff
Source: google.com
The team at Pool House looked after our dogs over 15 years in total. Most recently when our 15 year old Jack Russel Meg was poorly and sadly had to be put to sleep.
The whole team were great
- Vicky and the receptionist team were always so helpful fitting us in at short notice and being so very compassionate
- Alex an amazing vet who spent time not just examining Meg but explaining options to us in great detail
Thank you
Certainly would highly recommend Pool House
The whole team were great
- Vicky and the receptionist team were always so helpful fitting us in at short notice and being so very compassionate
- Alex an amazing vet who spent time not just examining Meg but explaining options to us in great detail
Thank you
Certainly would highly recommend Pool House
Source: google.com
When needing advice about my dog stages when giving birth made many phone calls and vicki was great at getting me the advice I needed and was always ready for updates and was relaying it to vet and me and it was so reassuring she's worth he weight in gold on the front desk 100%
Source: google.com
Recently had to visit with an extremely poorly, elderly cat to Lichfield. Staff and vet Molly were so understanding and kind.
Waiting area is clean and tidy, reception staff helpful. My other cat is registered there too and I have always received an excellent service.
Waiting area is clean and tidy, reception staff helpful. My other cat is registered there too and I have always received an excellent service.
Source: google.com
Been going for years now. Lovely staff, brilliant out of hours so expensive service. I understand but it’s so expensive. Bit overpriced but that’s vets really. But I still respect and like them and my dog is used to going there now. She’s old.
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Very clean environment, pleasant staff and a very good vet who did a thorough check of my dog before discussing a diagnosis.
Source: google.com
We live on a narrowboat and whilst moored at Fradley Junction our 12 year old cavapoo became ill. We secured an emergency appointment at Pool House hospital this morning and managed to get a local taxi to take us to Lichfield. The service was excellent. We were seen on time and given lots of expert advice regarding Archie's condition. Thank you all so much for your kindness and support.
Source: google.com
The team here got it so right. My mom was visiting and during this visit Hollie her companion passed away. It was a bit of a shock to say the least. We called the team who were so kind and accommodating. They showed great levels of empathy and understanding. We left knowing Hollie was being looked after. No pressure to pay fees until we collected her ashes, they didn’t know us but understood that we were in shock and a little overwhelmed with the entire situation. A lovely team who in a world where most things are upside down these guys have stayed true to their purpose and have got it very right!
Source: google.com
We wouldn’t dream of going anywhere else after the exemplary care Jenny and the team have given our black lab Maisy. Three emergency surgeries, a two week stay and a sad goodbye later, she’s home and back to her happy greedy Labrador ways. Everybody including the reception and nursing team are so friendly and really make you feel welcome. Maisy would not be here if it wasn’t for their expert care and what’s more, she still loves visiting even after what she’s been through. Thank you also to Danni, who was always on hand to update us and console our concerns. She’s been amazing, as have all the team. Thank you all!
Source: google.com
Had cat neutered today .Very professional service.Cat back home eating and playing Thank you
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Lovely people doin their best to get little Beau well I'm sure. Thank you so much ,
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Superb service as usual! I was made aware of Pool House Vets when I was sent here once for 'out of hours' emergency treatment on my elderly rabbit. When I had my little Westie (who is now nearly 14 years old), there was no question on where I was going to take her and I would not go anywhere else. I now have a 2 year old Labrador too who also comes here. All the staff are extremely helpful, friendly and lovely. Thank you Pool House, keep up the good work! :-)
Source: google.com
Lovely people with only one aim, to make your pet feel better, recommended
Source: google.com
Highly recommend this vets!
Good value as well as excellent service!
Good value as well as excellent service!
Source: google.com
First impressions are very good. Professional staff in beautiful premises.
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Very friendly staff, professional and efficient.
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Excellent standard of care on every occasion.
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Pool house is our emergency vet's, we wish it was our regular vet's!
We've been quite a few times with our Dachhshund (who had to have an emergency operation on his ear there earlier in the year)
Early hours of the morning they are still happy to see you, all about the welfare of your pet and you do feel safe in their hands.
Great vet's and I don't say that lightly!
Pics are from when my Dachhshund had just had his ear operation and from a couple of weeks ago, as you can see all healed and doing fine!
We've been quite a few times with our Dachhshund (who had to have an emergency operation on his ear there earlier in the year)
Early hours of the morning they are still happy to see you, all about the welfare of your pet and you do feel safe in their hands.
Great vet's and I don't say that lightly!
Pics are from when my Dachhshund had just had his ear operation and from a couple of weeks ago, as you can see all healed and doing fine!
Source: google.com
I trust pool house with my precious pooch & I don't say that lightly
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Very caring and kind
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Absolutely lovely staff. Treated both my German shepards today. Great service would highly recommend them
Source: google.com
Very good emergancy vets
Source: google.com
