Lively staff and food xxx

Good value hotel

Good for short stay

A little out dated

Staff was amazing

Brilliant break

been staying at this hotel for a weekend break for many years now very reasonable prices for what you get with small extra price for parking which is a bonus for central location right on the seafront and very close to town centre staff are brilliant food is great the downside having to eat at 7 15 as we nomally eat at 9 when on holiday mark snow the compere is always great with his singing jokes and quiz and there is nomally other acts if you upgrade rooms you get a great view of the seafront and pier downside is the rooms need attencion with creaking floors and our bathroom was in need of repairsthe loo seat hanging off side of bath hanging off taps dripping taps loose lighting poor but we will be back burlington and mark snow keep playing are we human the killers lol

This Hotel is brilliant, well placed being just a few minutes walk to the town and rail station and of course the seafront. I honestly can't fault it. Great value and great food, Staff friendly and only to happy to oblige. Chef was more than happy to help with my dietary requirements. A pleasure to come back, thank you to all of the staff who work so hard. PS The new Ladies loos are lovely.

This an old hotel and it shows in some areas. We had a 4th floor seaview room - generally nice, but with water damage to the ceiling and black mould afound the shower.

Food was OK, breakfast a buffet which could be improved by adding tomatoes and mushroom - some black pudding would be nice and a lot a folks from the north were moaning about this.

Entertainment was a bit naff. The chap doing the presenting seemed to think he was Allan Carr with feeble jokes and a quiz that contained some wrong answers.

On the plus side this hotel has agreat location and the staff were excellent.

This is the 12th year that I have stayed for the weekend with family. The outside of the hotel needs a lot of TLC but the inside was clean and comfortable with new chairs in the entertainment room and nicely decorated for Christmas. All of the staff were so helpful , the reception staff dealt with our small queries efficiently and our waitresses Fatima and Valentina couldn’t do enough to ensure we enjoyed our meals. Talking of food, we love the buffet style breakfast but it could have been warmer, evening meals were adequate but the vegetables again were not very hot, but on the whole the food was fine for the cost of the weekend. The free drinks were useful but would have been nice to be able to use them over a couple of days rather than just on Saturday. The entertainment was pleasant but we did not enjoy the lady singer on the Friday night, Mark Snow still holding the show together, he has a lovely voice but just needs to update his jokes for us regular visitors !! 😀
We love the Burlington for its position on the sea front and it’s glass fronted veranda where we sit and watch the world go by . Sadly since our visit the adjoining hotel the Claremont has suffered a terrible fire which has caused the Burlington to close for the time being, I hope all at the Burlington were safe and the hotel can reopen very soon, we look forward to our visit next year.

A decent week at this hotel. The hotel is fairly old and a little tired looking in places. But then again it is fairly old. Our room was fine and comfortable with a sea view, which was nice. Meals were a bit disappointing, mainly breakfast which was usually either warm or cold. To be fair this was mostly due to elderly guests not closing the lids on the buffet pods. These folk should really have been served in my opinion. But on the plus side being a buffet you had what you wanted. Staff were very nice and there was entertainment most evenings. Have stayed in better shearings hotels and some worse.

A really lovely weekend at this hotel. The hotel isn't perfect, a little outdate & tired looking but a beautiful building. Our room was warm and comfortable with everything we needed. Meals weren't cordon bleu but were more than adequate with plenty of variety. Entertainment each evening was pleasant & we managed to win the quiz on our last night. 4 free drinks each on Saturday night was also very nice. Staff were courteous & helpful, except for the receptionist (?) who was quite rude when a few visitors suggested they needed more seating in the entertainment room. Her answer was "it's not my fault of you're not willing to share a table"!!
A great weekend & excellent value.

Just returned from 5 days T&T. Welcoming staff. Very busy Hotel. Our superior room was most acceptable, good facilities with sea view. The windows did not close very well, but as a listed building, understand their dilemma. The Hotel does look very tired in areas, especially the entrance hall carpets and the stairs, stuck down with gaffa tape. The lift is in need of decorating. Hotel in excellent location. Breakfast, good choices. Evening meals erm...okayish. We would rather pay extra for appetising meals and vegetables that were not just warm. But we had a great time. Entertainment value was really enjoyable. The host, Mark was a treasure, as were the cabaret artists, especially Ray Campbell, who kept us in stitches. Overall, it is good value for money. Just a message to previous reviewer, Barry 1805, referring to the older generation, as crinklies. Have some respect Barry, for your elders, if you possibly can. You will soon realise how quickly time passes and you will join the brigade, as a senior citizen. We are still breathing 🤯. A BIG Special thanks to the friendly & efficient staff at The Burlington, for an enjoyable time.

Just returned from a Shearings stay at the Burlington. We've been looked after very well, nothing was too much trouble for the lovely staff. Yes the place is a bit tired but our room was very nice.
We overheard a grumble from two people regarding a misunderstanding but I think the staff all need medals for their patience with this type of people.
Well done the Burlington, keep up the good work.

Located on the front, opposite the pier. It's at the top of Terminus Road, the main shopping centre. The Railway station is only a few minutes past the shops. Ideal for the older person. The hotel has good disabled access, lifts to all floors, and nothing is too much for the staff. Can really recommend room 106, overlooking the pier. Large, comfortable, and has a large walk in shower 🚿.

This was our first holiday with Shearings and our initial impression was very disappointing. We expected a luxury Shearings coach as advertised but we only got a bog standard white coach. The journey was very pleasant and our driver Julie was lovely. We was shocked by the state of the decor on the landings and bedroom door frames and skirting in the hotel. Scratched, marked, chipped and generally neglected. We paid for a superior room and what a difference. The room was huge with a massive bed and clean white linen. The hospitality tray was well replenished and the bathroom had a brilliant power shower. Breakfast was absolutely lovely. Unfortunately the evening meals main course and dessert although well cooked looked like a child’s portion. I would much rather have had the opportunity to pay extra for a larger meal. The staff throughout the hotel and restaurant was very friendly and by the end of the first night we felt totally at home. We enjoyed ourselves so much we have booked to go back again very soon. Well done to everybody who works at the hotel for making us feel so welcome.

Just had five wonderful days at the Burlington on a turkey and tinsel holiday with Shearings, And it was one of our best trips yet. It started with Peter our driver who was very entertaining, then the hotel gave us a sea view room which was first class, that was followed by great food served by great staff. Because we celebrated Xmas the week was great great great.

We were so sad to leave on Friday morning, so thank you Burlington.

Mr mrs Grayson

Went on coach with shearings nice trip down coach driver Kane was very polite .hotel was huge all the staff for very nice and nothing was too much trouble .the meals were very good lots of choice, probably the best we've had at a bay hotel ..and meal times went very smoothly.I would like to mention a waiter in the dining room 'marion' and his wife also who also worked there he's was ver friendly and made our dinning experience even better .Well done The Burlington

Stayed here as part of a Shearings 5 day break with a load of crinklies. It was ok , our first room was huge but the bed mattress was less than comfy and we were above the kitchen extractor which was a bit noisy, we asked to move which was no problem and had a bit nicer room overlooking a fire escape, but at least the bed was ok. We didn't pay for a sea view so a back room was no issue. The food was acceptable, with a buffet brekky and a choice off a menu each evening. I've had worse food. The entertainment wasn't too bad with Alan Carr soundalike Mark Snow being MC. The singers weren't too bad and there was bingo and a quiz most evenings, it is what it is, take it or leave it. All in all a nice break, good coach driver and a lovely area to visit (Eastbourne). Would use shearings again.

stayed here on a shearings five day break.the staff were very helpful...food was a decent standard.. entertainment was mediocre...shame about the decor..but an enjoyable break...needs a good upgrade on decor...

Just back from 5 days at this hotel and have to say me and my friends were pleasantly surprised. We read the reviews on here before we went and were dreading our stay at this hotel.
Yes it really could do with updating and decorating. My room was a single room had scuffs on the wall which didnt look very nice but it was clean and was cleaned most days with clean towels. Towels could do with being bigger you have to take your own shower gel and shampoo which isnt a problem.

The food in the restaurent was excellent hot and presented really nice and staff are so lovely and friendly looked after us really well along with the bar staff.
Lifts could also be updated looking old and tired a bit like the hotel
Entertainment could be better .
Outings were great and James our driver was superb very informative calm and really nice.
We really enjoyed our stay here its great its near the pier and has a fab shopping centre 10 mins away.

Would definately recommend Shearings breaks and this hotel
PINK LADYX

Stayed for 7 nights this time. Had sea view room which had lovely view of the pier and seafront. Food was excellent as always. Staff friendly and efficient. We love this hotel for its traditional decor and great location. Just a short stroll into the main shopping area or for a nice walk on the seafront . Bus stops very close going to Brighton, Hastings, Bexhill etc.
We only have one complaint which needs to be addressed. Each time we have stayed here we have had to run the gauntlet of a fog of cigarette smoke at the entrance to the hotel. Guests stand there puffing away, partially blocking the exit and entrance. The stench of cigarette smoke permeates into the lobby area which is horrible for non smokers. There needs to be a ban on smoking within several yards of the hotel entrance.

This Hotel has everything, good food, good entertainment, south facing lounges, near to Beach and Pier, near to shops, flat ground round hotel for walking, we had a quite bedroom at the back which suited us fine, one observation more waiting staff required in dining room, will go again shortly.

The Burlington is a huge grand old building in a great location right by Eastbourne Pier but it lets itself down in some areas.
I recognise that keeping on top of maintenance and refurbishment in a building of this size must be an endless task but with a little effort I’m sure some things could be easily improved. The corridors to the bedrooms are nicely decorated and hung with splendid pictures of Eastbourne but the makeover didn’t seem to get as far as any of the doors or doorframes! All of them are scuffed, chipped and some have virtually no paint on them at all. The same is true of the doors to the rooms. Such a shame – it gives a poor impression of what awaits you inside.
We treated ourselves to a premier room with a sea view and the room was very nice, with a giant bed, upgraded toiletries and complimentary water. It was just a shame the coffee machine didn’t seem to be working. The bathroom had a good shower and we always had hot water when needed but some more space to put toiletries and better places to hang the towels would have been an improvement.
We didn’t use the tiny lifts after the first day but the carpet on the ‘back stairs’ is a disgrace. It’s badly fitting, dirty and patched up with gaffer tape on the bends.
The bar, coffee shop and entertainment areas look to be fairly new but the dining room was another story. It’s been a long time since I’ve been to a Shearings hotel and had to sit on a table with strangers! They were lovely people but it’s not really what I want. There wasn’t enough space to pull the tables apart either.
The food was the usual fare, adequate but with room for improvement. The poached eggs at breakfast were solid, hard and cold and on some days the fried were not much better. In the evening the vegetables had been cooked to within an inch of their lives and yet roast potatoes and parsnips were hard in the middle! By far the biggest problem with the dining room is the lack of staff. There just aren’t enough people waiting on to avoid long waits between courses. Our poor waitress got called in twice when she should have been off to help out which indicates there is a more serious underlying problem with staffing levels. Get it sorted out before you lose those good staff you have.
On the upside the hotel has decent wi-fi which is available in all the rooms and dedicated car parking at the back. You need to prebook the car parking but it’s no more expensive than the nearby multi story and a lot closer to the hotel.
We had an enjoyable stay but I’m not sure I’d rush back.

The hotel position is superb, right on the seafront. Every single one of the staff were very helpful and friendly. The public areas were good, bar and entertainment very good and the seafront settee area was perfect. The rooms were nice, clean and comfortable with tea and coffee. The rest of the place is awful. Badly stained and worn carpets in the corridors, filthy walls and paintwork non existant. The two lifts were also a mess. We had half board and the food leaves a lot to be desired. Breakfast was fairly varied but the only bread choice was brown or white sliced and must have been the cheapest they could find. We asked for poached eggs one morning and you could play golf with them, hard and cold. Most of the food was basic and the evening choices were pitiful and looked like frozen and microwaved. The dining room on the hotel website looks good but in reality the tables were about one inch apart, too close to have a private conversation. After staying in a similar hotel in Blackpool this one needs work. It would be good for them to visit the kitchens of the Claremont Blackpool.