Burlington Hotel
Latest Reviews
I have just returned home after having a lovely time staying at the Burlington in Eastbourne, I can onhly say that I really enjoyed my stay there,The room I had was OK it had every thing that I needed in it,All the meals I thought were great, you pick what you would like yourself if you thought the food looked greasy leave it alone there was plenty of other food to try. The staff were very attentive and nothing was too much trouble for them.My waitress Lilliane was lovely so helpful in fact they all were. I enjoyed the bingo and the entertainment very much. I would recommend this hotel to all my friends as you will have a very lovely stay at the Burlington.If you were unhappy then maybe this type of holiday is not for you, but I really had a good time and would like to thank everybody who made my stay great.
Source: tripadvisor.co.uk
We stay 4 times a year and have done over the past 10 years at variouis Shearings hotels up and down the country. We stayed at the Burlingotn last weekend and I must say the hotel was excellent. All the staff were very obliging and quality of food was very good. The decoration of the Burlington has improved obiously more to do but I undestand this takes time. We had a very good room at the rear of tthe building, very roomy.
Mary on reeption was very hlepful too. We arrived at the hotel at 2:00pm and asked if we could check in and no problem (normally Shearings say can't check in until 3:00pm and then it is a mad rush). On checking in you are allocated restaurnt table number which is an excellent idea, Most Shearing hotels have restaruant managers and there is always chaos. Entering the restaruant on the first night and throughout was very informal, plenty of good items available for breakfast and always being topped up by the chef. Maria the waitress we had was very efficient and obllging which makes such a difference. Most of the Sjhearings hotels have waiters/watiresses covering all tables which means you do not have a regular waiter/waitress so you do not build up repoire with them.
Location is excellent, just around the corner from the town, right on the seafront and bus route to Hastings or Brighton.
I would day keep up the good work Burlington we are back beginning of September.
Mary on reeption was very hlepful too. We arrived at the hotel at 2:00pm and asked if we could check in and no problem (normally Shearings say can't check in until 3:00pm and then it is a mad rush). On checking in you are allocated restaurnt table number which is an excellent idea, Most Shearing hotels have restaruant managers and there is always chaos. Entering the restaruant on the first night and throughout was very informal, plenty of good items available for breakfast and always being topped up by the chef. Maria the waitress we had was very efficient and obllging which makes such a difference. Most of the Sjhearings hotels have waiters/watiresses covering all tables which means you do not have a regular waiter/waitress so you do not build up repoire with them.
Location is excellent, just around the corner from the town, right on the seafront and bus route to Hastings or Brighton.
I would day keep up the good work Burlington we are back beginning of September.
Source: tripadvisor.co.uk
Answer : because we like it! We've never had a problem. It's so convenient for the town and the seafront of course. The food is most acceptable. It's not 'fine dining' but you certainly get what you pay for. We have never come across anything apart from a refurbished room. Sea view ones are the best. They have upgraded things year by year. Now you get free wifi in all of the bedrooms. They are never going to please all of the residents all of the time but we spoke to so many people who have been coming year after year. Surely that says it all.
Source: tripadvisor.co.uk
We spent 4 nights at this hotel in August 2019 with Shearlings holidays. Reception was quick and efficient. The room was clean and adequately furnished. The decor was good and the information pack was instructive. Hot water was an issue. A warning sign above the bath/shower warned about very hot water, however ours at best was warm, (sufficient for our needs though). There are two lifts serving the upper floors. One claims to hold 4 people, whilst the other allegedly holds 8. I think whoever put these signs in the lifts did so with poetic licence! Housekeeping was very efficient and friendly. The bar was adequately stocked, with prices not "over the top" compared with other establishments in the area. Entertainment was provided each evening. Thursday being the only day when we weren't subjected to bingo! The restaurant was clean and welcoming. The staff were friendly and pleasant. Dinner was from a menu offering 3 choices of starter, 5 choices of mains (including vegetarian and a daily chef's special). There were two sittings for dinner, requiring guests to book either the 18.15pm or 19.15pm sitting at breakfast time with reception. Breakfast itself was served between 08.00am and 09.15am. A good selection of porridge, cereal, fruit, toast, preserves, juices etc., were followed by a self service full English selection. All in all great value!
Source: tripadvisor.co.uk
we have travelled with shearings before and we have also stayed here before it is as all bay hotels you know what to expect before you arrive our room was clean and as always you just want somewhere clean to sleep and a bathroom which was small the hotel is opposite the prom and a short walk to the pier while we where away it was the start of the Eastbourne air show so there was a lot going on around the prom they have 2 sittings for evening meal and breakfast is 8 until 9.30am which is self service buffet you had plenty of choices for breakfast you had to tell reception which time you wanted your evening meal as you had a choice from 2 we also found all he staff friendly and helpful as always
Source: tripadvisor.co.uk
We've stayed at the Burlington many times since 2008. It's it bit like a family as most guests have stayed there several times before. The welcoming ladies on reception, Christine, Mary & Carla have been working there for ever, so must like it.Had a wonderful upgraded sea view room. Newly refurbished with modern furnishings & superb bathroom. Clean, comfy beds + good house keeping daily while we were at breakfast. Good food with great buffet breakfast. Evening entertainment for all tastes.Great bonus is they have their own car park at the rear & fat walk along the promenade & pier. We'll be back!!
Source: tripadvisor.co.uk
We had a lovely room with sea view, clean and comfortable. The bathroom was tiny and the toilet was in a very tight space! The hotel is in need of updating and some tlc and it is not possible to get anything other than nuts and crisps from the bar in the evenings. I must say a big thank you though to the member of the restaurant staff who handed in my handbag and to the reception staff who kept it safe for me until I could pick it up, very kind and honest, thanks again. We didn't have the evening meals but the breakfast was lovely.
Source: tripadvisor.co.uk
Came here with family to celebrate my birthday. I have done a fair amount of shearings self drive holidays and I have always loved that their hotels are old style and are lovely buildings. I never understand the negative reviews. The grey in the rooms wouldn't be so drab if it wasn't so uniform. White paint around the door frames and skirting would make a lot of difference. I had a lovely stay in a nice clean room and all the staff I met were polite and helpful. A special thanks to Valentina who left a lovely card on my table for my birthday. Very thoughtful and much appreciated. It was an extremely hot week but as my room was on the corner there was nice breeze coming through from both windows. Shearings are getting a bit tight as this was the first hotel I have stayed in where there were no complimentary toiletries as standard. All in all a good holiday, thanks.
Source: tripadvisor.co.uk
Visited the Burlington hotel with Shearings. Paid extra for an upgrade (quite expensive) but worth it with a sea view room. The weather was exceptionally hot but the hotel could not cope. Several of the radiators were red hot and could not be turned off according to reception. The manager informed us there was no air conditioning at the hotel but we saw several units on the ceilings in the dining room and ballroom area, but reception said they did mot work. If the hotel knew it was going to be that hot they should have arranged for cooling fans to be available (not just one or two. Reception had fans as did the drivers in the di ing room . unbearably hot in there. Staff very pleasant and worked hard. In the sun terraces the doors used to open but not amy more. The outside of the hotel does not have much kerb appeal, the back of the hotel is very unpleasant. All the corridors need a good repaint amd the dining room a good refurb. The whole place needs money spending on it. If shearings can spend thousands on new coaches they need to spend money on their hotels to get them up to standard. We met a Mother amd Daughter duo from Hertfordshire who made our stay more pleasant.Would we return-not sure!
Source: tripadvisor.co.uk
Just returned from 5 day break with my 94 year old mother. Room was good but had to pay a lot extra to get a decent room with a sea view. I have been bringing my mother for 6 years and although the Hotel was full we found it had really gone down. Staff worked hard and waiters were rushing around, but the food portions were much smaller. Also, the weather was in the 30's, and although there were at least 3 air conditioners on the wall in the dining room none were working, so it was unbearable. We rushed eating our dinner so we could get out of there. We also found radiators on, that were red hot, and was told they could not switch them off. There was no air conditioning anywhere in the Hotel. I know they cannot help the hot weather, but the whole of the Hotel was uncomfortable, and considering most of the residents were elderly this was unacceptable. The lift is a disgrace and corridors are in need of decorating. For some reason English Hoteliers let themselves down compared to Hotels abroad. Owners really need to put some of their profits back into the business. We enjoyed our holiday at the Burlington but don't think we will return.
Source: tripadvisor.co.uk
We have just returned from a weeks holiday and had a brilliant time.
Everyone at the hotel were really friendly and helpful.
The food was delicious with a choice each night of several starters, main courses and sweets and the service was very slick with no delays between courses.
I had seen reviews before we went regarding the decor and service and ok it is an old hotel but I found nothing that detracted from it being a really good holiday.
Everyone at the hotel were really friendly and helpful.
The food was delicious with a choice each night of several starters, main courses and sweets and the service was very slick with no delays between courses.
I had seen reviews before we went regarding the decor and service and ok it is an old hotel but I found nothing that detracted from it being a really good holiday.
Source: tripadvisor.co.uk
Food , accommodation and staff all good.
The lack of Sunday night entertainment was very disappointing and we had to go out of the hotel that night which we had not planned to find alternative entertainment as we were not prepared to just sit and drink in the hotel bar all night with no atmosphere.
Also we tried to order toasted sandwiches for lunch at 13.45 and was told by Callum on duty we were too late and yet it clearly stated you could order food up to 2pm. Again we went out of the hotel and between the four of us spent £40 in a very nice local café where the Burlington would have had that money in their till had they had taken our food order.
The lack of Sunday night entertainment was very disappointing and we had to go out of the hotel that night which we had not planned to find alternative entertainment as we were not prepared to just sit and drink in the hotel bar all night with no atmosphere.
Also we tried to order toasted sandwiches for lunch at 13.45 and was told by Callum on duty we were too late and yet it clearly stated you could order food up to 2pm. Again we went out of the hotel and between the four of us spent £40 in a very nice local café where the Burlington would have had that money in their till had they had taken our food order.
Source: tripadvisor.co.uk
Revisited the Burlington and used it as a base to visit Festivals in Bexhill and Hastings.
Nice front facing room overlooking the Pier, but as with much of the hotel, very hot.
Food portions seem to be a victim of cost cutting. Only had seven chips with Fish and Chips. (although my wife had nine). Never critical of Bay Hotels as they do offer good value, but cost cutting has to end somewhere, as many guests remarked on the small portions.
Nice front facing room overlooking the Pier, but as with much of the hotel, very hot.
Food portions seem to be a victim of cost cutting. Only had seven chips with Fish and Chips. (although my wife had nine). Never critical of Bay Hotels as they do offer good value, but cost cutting has to end somewhere, as many guests remarked on the small portions.
Source: tripadvisor.co.uk
This hotel is in a great location on the seafront close to the pier and also to the town centre. We had an upgraded sea view room and my disabled father-in-law had a single at the back. Our room was large and pleasantly decorated with plenty of storage and a large comfy bed. The shower room however was small and would have benefited from more shelving and a towel ring near the hand basin. The toilet flush broke twice during the week and the door only shut with a great deal of effort,however the shower was efficient and the towels were good.the floorboards were terribly creaky but this is often the case in old hotels. The standard of cleanliness was also good.the single room was sadly lacking in storage space but otherwise OK. There was good provision for mobility scooters, and a ramp to get it in and out through the dining room. The reception staff were generally pleasant.The lounge/ bar/ entertainment area were pleasantly decorated but the stairs/ hallways/ doors are badly in need of refurbishment. The food was OK, small portions and over cooked veg but did have some tasty meals and everything was edible. The service however was terrible. Far to few waiters, although they were apparently fully staffed, and totally disorganised. Some of them were quite rude too, but they were obviously overworked. The lifts were tatty and tiny.The entertainment was hit and miss, the female singer one night was so bad we were all laughing. All in all it seems that Shearings are trying too hard to cut costs when it would not take much to make this hotel so much better.
Source: tripadvisor.co.uk
We came on a Shearings coach trip and have enjoyed ourselves very much the hotel is a beautiful old building and is refurbishing rooms over a period of time. Our room was really large with masses of wardrobe space and a verry comfy bed. We had a shower which worked well. Our room was on the corner of the building so we had a sea view as well as a view along the seafront. We found the food excellent and served hot. We read other reviews about the food being bad and do not agree. We enjoyed every meal we had served by friendly and hepful staff. Yes the building is a bit tatty in places, but does that really matter when the rooms are very clean. People are too ready to criticise unfairly and just have to moan about everything. We thought the trip was good value for money and we would love to return one day. Thank you Burlington and staff for looking after us so well
Source: tripadvisor.co.uk
Hotel is in a lovely position, if you have a Bedroom on the Front. However the decorations, generally, are very tired and we felt that the standard of the food had deteriorated from what we had experienced at other hotels in the group
Source: tripadvisor.co.uk
Our room was was very pleasant, recently decorated and gave a good view. However the experience in the dining room was less pleasant, the evening meals were not that appetising, possibly because we chose to eat at 7.15 and the food had been cooked earlier and stored for later. The breakfast was even worse, as the choice was minimal and the presentation of the meal poor, bacon and sausages just a sticky heap. Pity, because we have used this hotel quite a few times over the years, and the feeling is that it is in decline, especially some of the exterior decoration and the state of the hallways to the rooms. The decision to do away with Sunday evening entertainment is a poor one. Shearings might regret what they have done.
Source: tripadvisor.co.uk
Visited with elderly parents to celebrate mum's birthday. Stayed in a Superior Double room which was very well appointed, spacious, comfortable and modern. Staff at the hotel were very good, on request and for a small charge organised a big helium balloon, birthday cake and table decoration. Staff all polite and helpful. Food pretty good, you choose your sitting and are assigned a table, plenty of choice. Evening entertainment was a bit lack luster but it was so hot when we visited that we avoided being in the ballroom.
Source: tripadvisor.co.uk
This hotel is ideally located for those who are interested in shopping, there is much regeneration of the area with a wonderful shopping centre. There are theatres, antiques, buses and trains all nearby.
The staff are all very pleasant and helpful. There is a good choice of food on the menu each evening but it is also possible to choose an alternative from the "Fancy Something Different" menu.
We were there during the tennis tournament and the weather was extremely hot. The ageing hotel cannot cope with this type of weather and with restrictions on opening windows fresh, cooling breezes are difficult to come by. Having said all that, I am likely to return
The staff are all very pleasant and helpful. There is a good choice of food on the menu each evening but it is also possible to choose an alternative from the "Fancy Something Different" menu.
We were there during the tennis tournament and the weather was extremely hot. The ageing hotel cannot cope with this type of weather and with restrictions on opening windows fresh, cooling breezes are difficult to come by. Having said all that, I am likely to return
Source: tripadvisor.co.uk
We recently stayed at the Burlington when visiting Eastbourne Tennis. The room was £79 and in the main was Value for money. The room had recently been modernised and painted and with the exception of a few more toiletries (only two bars of tiny soap) was well worth the money. We did find a brown stain on the sheets in the bedroom, However a few things need to be looked into, the day was not a hot one but the room was hot and you can only open the window a few inches for health and safety reasons. Through the night this also had to be closed due to the nesting pigeons that sit on every ledge possible (I agree not much the hotel can do about this). The corridors are quite dark and uninviting. The walls must be paper thin as we could hear every toilet visit made in the night for all the rooms around us. When we mentioned a few things to the manager it was treated with an uninterested look and we were told we were the first to have a problem. The breakfast situation was quite frankly laughable. There is a massive room for breakfast and we were seated by a waiter with limited English. The room was three quarters empty but we had a couple seated right next to us on the joining table. I realise the hotel is busy but is there the need to put people on top of each other. The waitress seated us but did not explain how the breakfast worked, We were given hot water and a tea bag but no milk, when we asked for some it was like we had asked for a hot British summer. To conclude at breakfast the waitress asked us where the couple that were seated next to us had gone (they had finished) We replied that we didn't know as we didn't know them to which the waitress shrugged her shoulders and looked down her nose as if we should have asked them where they were going. Summing up the hotel has good points and our room was clean but we found the staff unconcerned and very belittling of our concerns. Maybe something to look at. We wouldn't stay again.
Source: tripadvisor.co.uk
had a good weekend at the Burlington, have stayed there many times. The room was good but hot as could only open the window a fraction due to pigeons & seagulls. Very disappointed with entertainment as none on Sunday night anymore & resident entertainer,.Mark, does his show Saturday night. Cabaret on Friday night was good. The food was good & varied menu but the dining room was hot. Very strange at breakfast as the hot food was under the ceiling fans!!!!
Source: tripadvisor.co.uk
Really good choice on the menu. Had pork belly off the specials board and it sa a delight. Friends had fish which they loved. Highly recommend this this pub. The village is tiny but probably worth a detour. we’re walkers so actually had no choice of place to eat but it didn’t disappoint
Source: tripadvisor.co.uk
This hotel was very nice comfortable and clean, rooms have been updated but hall ways and lifts are dated. food was good selection and very tasty and very well presented would definitely go again. Entertainment is only at weekends.
Source: tripadvisor.co.uk
My partner and I stayed at the Burlington Hotel in May and had a fantastic time. Having never travelled with Shearings or been to one of their hotels before we didn't know quite what to expect, other than the fact my sister-in-law recommends them and this hotel in particular. I now see why.
We arrived on the coach and were instantly greeted by who we believed to be the hotel manager. After having our cases delivered to our room we had some drinks in the Coffee shop and spoke to the lovely staff there that served us. Our first evening meal was splendid, fast service from the nice waiter and friendly drinks waitress. Tasty food every morning and night, we sent our thanks to the chef.
The entertainment was good every night and we met some lovely other guests staying there too. We enjoyed having a dance! Mark was entertaining and we had fun playing Bingo and doing the quiz.
The bar staff were all friendly and helpful too. The pretty supervisor Isabel remembered our drinks order every time we went up throughout our stay and was just delightful. All the staff were hospitable, we hope their hard-work is recognized as they really made our stay.
The day trips were good fun and our driver very informative. We were blessed with sunshine nearly every day which was a big bonus.
Lastly, our room was pleasant with a great view. The bed was comfortable enough and the bathroom very accommodating.
Thank you Burlington for an excellent stay. We will definitely be back soon!
We arrived on the coach and were instantly greeted by who we believed to be the hotel manager. After having our cases delivered to our room we had some drinks in the Coffee shop and spoke to the lovely staff there that served us. Our first evening meal was splendid, fast service from the nice waiter and friendly drinks waitress. Tasty food every morning and night, we sent our thanks to the chef.
The entertainment was good every night and we met some lovely other guests staying there too. We enjoyed having a dance! Mark was entertaining and we had fun playing Bingo and doing the quiz.
The bar staff were all friendly and helpful too. The pretty supervisor Isabel remembered our drinks order every time we went up throughout our stay and was just delightful. All the staff were hospitable, we hope their hard-work is recognized as they really made our stay.
The day trips were good fun and our driver very informative. We were blessed with sunshine nearly every day which was a big bonus.
Lastly, our room was pleasant with a great view. The bed was comfortable enough and the bathroom very accommodating.
Thank you Burlington for an excellent stay. We will definitely be back soon!
Source: tripadvisor.co.uk
Have just returned from our break with our aunt and uncle to the Bay Burlington Hotel we returned as we had a brilliant time on our last visit in October.The hotel is in a prominent position on the sea front not far from the pier and the shops it was lovely waking up to the lovely view each morning,the staff at the Burlington are very pleasant and accommodating the self service breakfast in a morning is very good with food being replaced regularly,for the 4 days of evening meals l am afraid did not find the Monday and Tuesday main meal very good on Wednesday the pea and ham soup was awful it had all hard bits in but the rest of the meal were good for that night and the following day l would like to thank our waitress Valentina for the way she looked after us during our stay she is a credit to your staff unfortunately l have given this 4 stars on this review due to the disappointment with the food
Source: tripadvisor.co.uk
