Burlington Hotel
Latest Reviews
Hotel with a great location for seafront, shops and public transport.
Brought a coach party (not Shearings) to the Burlington last week and first impressions were of how helpful the staff are. From their new recruit Jack who moved all of our bags to our rooms to lovely Anna the assistant manager and everyone in between they could not have been more helpful and willing to please. Yes - the hotel needs some improvement. Yes - the temperature in the hotel was too high (we were lucky with the weather). Do not listen to people grumbling on trip advisor - we did not pay for a 4* hotel - what we did get was what we paid for and more. The food while not cordon bleu was more than adequate especially the breakfast. Our party of 38 were given a private dining room and two dedicated members of staff, George and Francesca, who gave us first class service and are to be commended for their hard work and friendly faces. The bar staff working under Sean and Ewa did an excellent job. Housekeeping were on the ball and we had fresh towels every day! Mark Snow is a gem and we had a lot of fun during the evening - "Did you get it?" is our new catchphrase. Wifi a bit temperamental. Very comfy beds. In room lighting could be brighter. This is not a hotel for youngsters - our average age was a very young 70 odd and if we return to Eastbourne this is where we'll go with a smile on our faces :-)
Brought a coach party (not Shearings) to the Burlington last week and first impressions were of how helpful the staff are. From their new recruit Jack who moved all of our bags to our rooms to lovely Anna the assistant manager and everyone in between they could not have been more helpful and willing to please. Yes - the hotel needs some improvement. Yes - the temperature in the hotel was too high (we were lucky with the weather). Do not listen to people grumbling on trip advisor - we did not pay for a 4* hotel - what we did get was what we paid for and more. The food while not cordon bleu was more than adequate especially the breakfast. Our party of 38 were given a private dining room and two dedicated members of staff, George and Francesca, who gave us first class service and are to be commended for their hard work and friendly faces. The bar staff working under Sean and Ewa did an excellent job. Housekeeping were on the ball and we had fresh towels every day! Mark Snow is a gem and we had a lot of fun during the evening - "Did you get it?" is our new catchphrase. Wifi a bit temperamental. Very comfy beds. In room lighting could be brighter. This is not a hotel for youngsters - our average age was a very young 70 odd and if we return to Eastbourne this is where we'll go with a smile on our faces :-)
Source: tripadvisor.co.uk
We organised 38 bowlers to stay at the Bay Burlington Hotel Eastbourne on the seafront.
We have just arrived back on friday afternoon I must say the staff at the hotel tried their very best to make us all very welcome.
The hotel is located in a great position on the seafront very close to the pier and a reasonably short walk to the town centre.
As we have not paid 5 star price for the hotel you cannot expect a luxurious hotel, however the rooms were very clean ,the food was very nice , and we had entertainment most evenings.
I must now say how wonderful the staff were to us,Anna the assistant manager came out to welcome us and said a few words of welcome on the coach, as we are no spring chickens all our baggage was taken off the coach for us and put in our rooms.
We were very lucky and they had a separate dining room which catered for all of us and we had sole use of during the week which allowed us to give our daily prizes out without disturbing other guests.
George who was our waiter could not have been more helpful ,the staff behind the bar were also very friendly ,and Francesco was really good.
Now we arrive at Mark the entertainer he was brilliant just helping to make our week at the Bay Burlington the best he could we even had a group photo with him.
Well done you lot you made it a great week .
We have just arrived back on friday afternoon I must say the staff at the hotel tried their very best to make us all very welcome.
The hotel is located in a great position on the seafront very close to the pier and a reasonably short walk to the town centre.
As we have not paid 5 star price for the hotel you cannot expect a luxurious hotel, however the rooms were very clean ,the food was very nice , and we had entertainment most evenings.
I must now say how wonderful the staff were to us,Anna the assistant manager came out to welcome us and said a few words of welcome on the coach, as we are no spring chickens all our baggage was taken off the coach for us and put in our rooms.
We were very lucky and they had a separate dining room which catered for all of us and we had sole use of during the week which allowed us to give our daily prizes out without disturbing other guests.
George who was our waiter could not have been more helpful ,the staff behind the bar were also very friendly ,and Francesco was really good.
Now we arrive at Mark the entertainer he was brilliant just helping to make our week at the Bay Burlington the best he could we even had a group photo with him.
Well done you lot you made it a great week .
Source: tripadvisor.co.uk
Last Aug/Sept, we stayed at the Burlington and it wasn't great, in fact, i said i wouldn't go back. But.........we've just come back from an 8 day break with Shearings and this time we had no complaints. We did pay for the upgraded room with a Sea View and it was well worth the extra as the room seemed recently refurbished and did have a great view. The bathroom was a good size but the shower did seem to lack pressure. As usual the staff were all very friendly & helpful. We had a trainee waiter for the first couple of days who was very friendly but a bit on the slow side but after they changed round, service was a lot quicker. All the food was very nice (the beef was a bit tough) and i liked the self service breakfast, the chef kept everything topped up well. The hotel always seems pretty hot so we asked for a fan in our room. One improvement i would suggest would be be to stop all the smokers standing on the steps outside the main entrance, not only is it horrible to have to walk through the smoke, it doesn't create a very good image for the hotel. We had a lovely time (the weather could've been a bit better) and would return to The Burlington again but only if we could upgrade the room.
Source: tripadvisor.co.uk
Went with Shearings to this hotel on a mid week break. The hotel is large overlooking the sea. Was clean, tidy. Just needed a bit of updating here and there. We were in room 229 which was lovely. We had to pay extra has my husband needs a walk in shower. The food was ok nothing special. Like the new buffet service for breakfast, is alot better.
Source: tripadvisor.co.uk
We enjoy staying in the Coast & Country Hotel chain around the UK so we decided to try their sister group, Bay Hotels as they are in different locations. We wanted to explore the new South Downs National Park so Eastbourne was a perfect choice.
A 3 night break, half board, with a sea view, and a parking spot, all for £300!
Our room was well decorated, spacious, with flat screen TV, and 3 single chairs and table, and a view to watch holiday makers on the pier! All very good.
The breakfast was self selection and tasty, whilst the evening meals always had a good choice, and was always presented nicely and served hot. (Unusually, there was always two potato dishes with each meal, any 2 from new potatoes/chips/roast/sliced).
Staff were always cheerful and helpful, plenty of lounge seating, and an opportunity to watch The Euro's in the coffee bar! There was entertainment each night although we skipped the opportunity as we don't play bingo, and enjoyed a promenade walk to The Band Stand to listen to the evening tribute band!
The only negative comment is the lack of lift space, as one lift has a maximum 4 people, whilst 'the coffin' holds 2. The hotel has 4 floors and 20 rooms per floor occupied by many 'over 75,s' who are unable to use the staircase.
Overall, if you don't mind staying in a hotel that needs a little TLC, the break is very good value for money!
A 3 night break, half board, with a sea view, and a parking spot, all for £300!
Our room was well decorated, spacious, with flat screen TV, and 3 single chairs and table, and a view to watch holiday makers on the pier! All very good.
The breakfast was self selection and tasty, whilst the evening meals always had a good choice, and was always presented nicely and served hot. (Unusually, there was always two potato dishes with each meal, any 2 from new potatoes/chips/roast/sliced).
Staff were always cheerful and helpful, plenty of lounge seating, and an opportunity to watch The Euro's in the coffee bar! There was entertainment each night although we skipped the opportunity as we don't play bingo, and enjoyed a promenade walk to The Band Stand to listen to the evening tribute band!
The only negative comment is the lack of lift space, as one lift has a maximum 4 people, whilst 'the coffin' holds 2. The hotel has 4 floors and 20 rooms per floor occupied by many 'over 75,s' who are unable to use the staircase.
Overall, if you don't mind staying in a hotel that needs a little TLC, the break is very good value for money!
Source: tripadvisor.co.uk
This hotel has a great position right opposite the seafront and gardens and very close to the pier. We travelled with a group mostly over 60 years of age.I would say this hotel is more suitable for the older holiday maker. Our room was very clean but also very hot for some reason. We were there for one week and towels were only changed once which I found very unusual.
The restaurant was also very warm and rather crowded. The breakfast was the best meal of the day, but I feel there should have been more choice. The only fruit on offer was grapefruit, The cooked breakfast was very good , if you like that sort of thing every morning.
The evening meals were not very good at all. there seemed to be little planning of meals so therefore there was a lot of waste, The evening entertainment every evening was also very much the same. All in all not a bad holiday but I would not return to the Burlington.
The restaurant was also very warm and rather crowded. The breakfast was the best meal of the day, but I feel there should have been more choice. The only fruit on offer was grapefruit, The cooked breakfast was very good , if you like that sort of thing every morning.
The evening meals were not very good at all. there seemed to be little planning of meals so therefore there was a lot of waste, The evening entertainment every evening was also very much the same. All in all not a bad holiday but I would not return to the Burlington.
Source: tripadvisor.co.uk
I went for a 5 day break. Hotel in great position on sea front near the pier and close to all amenities and bus stops. Short walk into town with excellent variety of shops, banks and restaurants. All staff very friendly although on my first morning one of the waitresses was a bit huffy! Luggage is delivered to room by hardworking porters and housekeeping staff lovely and friendly. My room was immaculate and bed very comfortable. Curtains need to be properly hung at the top and bottom shelf in wardrobe should have been dusted after last visitor. Although only minor points. Floorboards are creaky but added to the ambience for me. The negative point for me was the porridge which was watery and of a 'glue' substance and the fact that my room was above a Cafe Bar which I found very noisy of an evening. I know that Eastbourne has a vibrant atmosphere with its many bars but I personally would not have wanted to stay above one. I did mention the noise but was not offered the chance to move rooms as previous reviewer.
Source: tripadvisor.co.uk
Stayed here for4 nights as part of a Shearings coach holiday midweek break. Great location right on the seafront overlooking the pier and the carpet gardens. Very friendly and helpful staff. We had a recently refurbished room at the back of the hotel which was perfectly fine. The bedroom and the bathroom were however very hot and the window only opens a few inches (presumably for safety). The dining room was also uncomfortably hot. The food itself was good, especially the buffet style breakfast which had delicious bacon, sausages and very fresh eggs. The service at dinner was sometimes a little slow and it would have been nice to have larger portions of vegetables with the evening meals. Bar staff were excellent and the selection of wines was very good. We didn't experience the evening entertainment as this is not our personal taste but the live singers and bingo were very popular with the more senior guests at the hotel. I was disappointed to find that the bathroom towels were not changed, even when I left the used towels in the bath in the usual way. I did ask at reception for a change of towels but this did not happen and I didn't ask a second time. Overall a satisfactory hotel but not one for a special occasion.
Source: tripadvisor.co.uk
had a very nice time at the burlington hotel, it is situated on the sea front and close to the town centre, had a problen with the room first allocated but was quickley allocated a very nice room ' all the staff are lovley and very hard working , the hotel is kept very clean and the food is good . the only minus point is the creaking floorbords never bean in a hotel where they were so noisey, enjoyed our holiday and would return
Source: tripadvisor.co.uk
From checking in to leaving the staff were friendly, approachable and professional. The day we checked in is obviously a busy day as several coaches also had arrived. We drove to the hotel but we were still offered help to our room by the busy porters. No hassle getting to our room. Room was tired but spotlessly clean and that is what matters to me.
We had breakfast and evening meal. Breakfast buffet was fresh and plentiful. Dinner was a set menu but very good each night. Vegetables served separately which was really nice. We liked the fact that you didn't have to book for dinner.All the staff were lovely, you can see that they work hard but still had a smile. Thank you Bay Burlington Hotel staff for a lovely relaxing holiday.
We had breakfast and evening meal. Breakfast buffet was fresh and plentiful. Dinner was a set menu but very good each night. Vegetables served separately which was really nice. We liked the fact that you didn't have to book for dinner.All the staff were lovely, you can see that they work hard but still had a smile. Thank you Bay Burlington Hotel staff for a lovely relaxing holiday.
Source: tripadvisor.co.uk
Had a two night stay here was supposed to have bought our mum with us but she didn't come ,as we had initially planned this around her wasn't sure if we'd enjoy it, but we ended up having a great weekend, Our sea view rooms were adequate, so was the food, Our only comments are , yes the hotel could do with bigger lifts, and on the weekend we visited the road to get to the hotel car park there was a diversion in place, so got a bit frustrated driving round to find it then were faced with a chain across it!! One this was sorted we had nice relaxing time
Source: tripadvisor.co.uk
Had a lovely sea view room it had been decorated recently, breakfast had a good selection of cereals and plenty of bread for toast I didn't have a cooked breakfast but there look to be a good selection, there is one thing that had been updated was the porridge it wasn't watery like in February or December
Source: tripadvisor.co.uk
great hotel
Hi would like to say this is or 5th stay here and it seems to get better every stay great sea view room 308 nicely up dated great food great waiter Mark great night time laughs you have great staff we will be back Gary Carol stimpson
Hi would like to say this is or 5th stay here and it seems to get better every stay great sea view room 308 nicely up dated great food great waiter Mark great night time laughs you have great staff we will be back Gary Carol stimpson
Source: tripadvisor.co.uk
The room was clean but sparse, not enough drawer space. Bathroom had nowhere to put toiletries.
The lifts and corridors are scruffy and need a refurb.
Rear exit to car park not really suitable for anyone elderly or infirm, perhaps this should be noted.
The main complaint about our 4 night stay was the disappointing food. This is our 4th stay at the Burlington, but this year the quality of food has definitely gone down. The quantity was not a problem but the quality was very poor and everybody was sending lots of the food back wasted. We will not be returning to this hotel and would not recommend to others.
The lifts and corridors are scruffy and need a refurb.
Rear exit to car park not really suitable for anyone elderly or infirm, perhaps this should be noted.
The main complaint about our 4 night stay was the disappointing food. This is our 4th stay at the Burlington, but this year the quality of food has definitely gone down. The quantity was not a problem but the quality was very poor and everybody was sending lots of the food back wasted. We will not be returning to this hotel and would not recommend to others.
Source: tripadvisor.co.uk
When we arrived, discovered we were on the 4th floor. We had a sea view as requested, but the room was very small and in desperate need of some TLC. The following morning we found all the hot water was off, so cold showers all round. It was rectified later that day. We also discovered the shaver plug in the bathroom would not take the plug, so after complaining an adaptor plug was sent up, which meant charging our toothbrush in the bedroom. I also found the bath was very high off the floor, this made it difficult for me as I have 2 artificial hips and a knee in waiting. I would have asked to change rooms but it appeared the hotel was full. The other problem was the hairdryer. You had to keep hold of the switch to make it go. Again difficult with arthritic hands, so the rest of the holiday my hair was natural, and not dried. On the whole the food was ok, not sure about the buffet breakfast though. The queues for the toasters did get a bit ridiculous, so if you wanted toast with your breakfast you had to do it first before getting breakfast. It was a case of cold breakfast or cold toast. On the last day, waiting to get the lift down to breakfast, before catching a train home. I was told I could not use the lift as they were loading the cases for those going home by coach. Eventually I had to walk down the 4 flights of stairs. Not really acceptable. I go to quite a few Bay hotels, which on the whole I enjoy, but I will not be going back to the Burlington.
Source: tripadvisor.co.uk
We went as part of a coach trip. The Hotel is in a great position, opposite the Pier. 3 of us in our group, we all had single rooms, the rooms had obviously just been completely re-done & were you had everything you needed, nice bed, furniture, nice TV, good shower. The breakfast was good, good choice & the evening meal was ok, good choice of food again. Staff were very helpful & friendly & they had evening entertainment, although I'm not a fan of the early evening bingo before the acts came on, but then again you can always go for a walk along the sea front. The only down side for me was that it didn't have wifi in the rooms, only in the Loby area. I would stay there again.
Source: tripadvisor.co.uk
Direct, drive down from Cambridge just over 3 hrs. lovely clean Hotel always made very welcome but not for children really, excellent food at all times. staff very helpful, Lovely room even at the back of hotel but can upgrade, beds made and room done every day.
Source: tripadvisor.co.uk
Really friendly Hotel and in a great Sea Front position, close to the pier and a short walk to a very good Shopping Centre. We had booked a Shearings weekend break tour and as always was great value for money, hotel is very clean and our room was very comfortable, food throughout was of a very good standard, good choices and always well presented and hot, staff were very friendly and helpful, restaurant staff work very hard and we never had to wait long to be served and were very well attended to by our waitress, breakfast was buffet which worked well for us as we were going on coach trips during our stay, this hotel has many returning guests as we discovered whilst chatting to others during our stay and seems to be very popular! We would definitely return.
Source: tripadvisor.co.uk
We decided to take a three night break at Eastbourne and were not disappointed. Have been to this hotel previously and it was still very good. We were able to go out on the buses with our passes - the buses stopping almost outside the hotel or over the road and we were very lucky with the weather. Entertainment, food and staff very good.
Source: tripadvisor.co.uk
Went with shearing coaches the hotel was clean and bright the staff were very helpful and pleasant the room was nice and clean and cleaned everyday and food was also good with a good choice for breakfast and evening meals and the entertainment was good I would go back to this hotel and I would recommend it I give it 4stars
Source: tripadvisor.co.uk
Just back from a weekend at the Burlington. The hotel is tired in places but overall very good value. We both liked the buffet style breakfast and hope this is here to stay. Evening meal was also good, especially the cheese cake. Cheese and biscuits are also available on the menu whereas in a "Coast and Country" hotel you have to pay extra, we also think the food at a "Bay" hotel is much better.
We would have liked more "comfy"chairs in the lounge areas.
Hope to return in December.
We would have liked more "comfy"chairs in the lounge areas.
Hope to return in December.
Source: tripadvisor.co.uk
Having just returned from a May bank holiday at this hotel I must say on average it was a good ,food good nice bedroom (434) the only downside was Mark still doing the same routine he has done for the past 7years a bit disappointing all the rest of the entertainment was very good particularly Billy Miller. Drink prices were OK and the staff professional and polite.We like the self service breakfast much better. The weather was kind to us.
Source: tripadvisor.co.uk
We went back to the Burlington hotel which we enjoy, and took our granddaughter, Had a good time .The room was good for the three of us very clean.All staff in dining room work hard and friendly food was good .Ross and this team was good in the bar ,and glad mark was still doing the evening entertainment.would be going back again for a break .
Source: tripadvisor.co.uk
Long weekend in Eastbourne with Shearings, staying at this hotel. Hotel is a bit tired, but had a newly refurbished, spacious room on the third floor with a sea view close to the pier and overlooking the flower gardens. Beautiful weather all weekend. Anything lacking in the hotel was made up for by the helpful, friendly staff. Very welcoming from arrival to departure. Food was basic coach excursion fare, but there are many good restaurants in Eastbourne.
Source: tripadvisor.co.uk
Lovely hotel opersite pier and flower gardens,nice rooms and good choice of food evening entertainment with resident Mark plus a caberet,the concervatry at front is great to relax with a tea or drink
there is plenty of lounge areas to relax.
there is plenty of lounge areas to relax.
Source: tripadvisor.co.uk
