Very enjoyable food not bad could be better they are doing the rooms up slowly,
For the older person, over looks the front.
Would I go back problaly. You only go back if it fits in a price range.
But if you stay at the Hilton, don't go.

This old hotel has an air of historical majestic splendour, both from its impressive imposing seafront location to its lavish interior. The large ornate lobby and dining rooms, have high ceilings with beautiful mouldings and classic chandeliers. The decorative condition and preservation of the front interior of this listed building, is impressive.
Regrettably parts of this building have been neglected, but some renovation is still in progress which does affect some floors to the detriment of visiting customers.
The building upgrade and plumbing has had a detrimental effect on water pressure on the fourth floor, and was a major disappointment to us in our room 430. This medium sized bedroom was very clean and in good decorative order. The only other problem was a broken blind in the bathroom along with the very low shower pressure. On the second night we had to shower with tepid water temperature as well. We reported these issues to reception, but it appears to be a known difficulty at times of high demand.
The only other negative issue we had with our stay was the poor (charged) parking facilities. This is located at the rear of the hotel, via a narrow one way road. Had we not telephoned the hotel before our arrival, we would have found it very difficult to find. We were also informed that on a Friday, a locked chain is placed across the entrance to the parking area. To gain access we needed to go through the rear entrance (via an intercom electronically operated door) and go to reception for them to unlock the chain link. Once we had gained access to this uneven waste ground, we found that the car park was full but managed to squeeze our car in at the end of a row of parked cars. It also had builders vans taking up some of the spaces. At reception we heard other people complaining of not being able to find a parking slot.
On a more positive note, the food was of a very good standard for a three star hotel. The three course dinner menu was varied, tasty, hot and well presented. However we were never offered coffee after our meal, as listed. The quality, quantity and selection were also very good for breakfast. The cleanliness of the dining room area and utensils, were exceptionally good. Our waitress Timi (hope I spelt this correctly) was excellent. She was attentive, polite and caring for her customer’s needs.
A final thank you must go the outstanding customer care service provided by Mary and Dion at the reception desk. They both dealt with our complaints professionally and calmly. I was also very impressed with how skilfully they processed a large influx of multiple coach parties.
The last night of our memorable two nights Shearing’s week-end break, was spent listening to some really good live music. Unexpectedly, we also had four free drinks each. Overall a very good value experience for my wife and I. If it were not for the negative issues raised, we would have elevated our experience to excellent.

Travelled with shearings coach on a four day break.After a long yourney arrived at the hotel and was greeted by hotel staff ,who explained about the hotel and your cases would be brought to your room .We had a bedroom at the back of the hotel on the fourth floor it was clean and the double bed was comfortable.Lovely resturant plenty of room and the watress very pleasant sorry did not know her name ,it would be a good idea if all the staff had name badges on Food was ok plenty to choose from and plates allways hot.Did not watch the entertainment but was told it was good.Hotel is in a good position on the promenade near the pier and just a short walk to the town center.

Just the most enjoyable and restful holiday at a superb hotel we were greeted on arrival by the duty manger if that was good thing to come you would be correct the staff and the food excellent dinning room well planned from the good choice on the menu to attentive and excellent service at each meal occasion.the hotel was clean and
Best described as well loved I most certainty look forward t my next visit.again well done by Shearings the icing on the cake a most thoughtful and attentive driver thank you Martin

Had a 4 night stay in this hotel. Enjoyed it, no problems. Staff all helpful. My single room looked fairly recently decorated, the bed felt like a new one. There was tea making facilities and a hair drier which I wasn't expecting.

We had a brilliant stay at this hotel. Staff were brilliant. Didn't see the manager though the staff were taking charge. Pedro was absolutely brilliant and rally looked after everyone including maintenance. Food was great and the room was fine everything clean and tidy. A lovely sea view from our room which was brilliant. No entertainment the first night but we made our own up with our coach party. Entertainment the next 2 nights was fine. Arranged our own bingo and won every night.

This is one of two Shearings/Bay hotels in Eastbourne. It is well situated right by the Carpet Flower Gardens, and about 100 metres from the pier. Its grade 2 listed facade is one of Eastbourne's landmarks. Most rooms have been re-furbished recently, and are of a good standard. Their staff are friendly, and there was average entertainment each night we stayed. The meals served were of a good standard. Bar prices were fair, and the general amenities were OK. There are 2 lifts, but often one was not working.
Parking around Eastbourne can be difficult, but there is a small hotel car park for about 30 cars, which you have to book in advance for £5 a night. But you can also park outside the hotel for £1 a day, using a council parking permit available at reception on request. I would recommend for a short break. We stayed for 3 weekend nights on half board, booked directly with Bay Hotels for £35 pppn.

hotel ok but needs doing up but was clean food good the evening entertainment was fair but the compare was crap .The hotel was in a fantastic position right on the sea front and only 5 min from the town centre

Stayed here for one night at short notice. £95.00 for one night B&B was a bit pricey as the breakfast was at best poor. Bacon that tasted of nothing much and fried eggs that would have bounced off the floor. Gave us a poor room but did change it with no fuss. Bed was very small and looked a bit ridiculous in what was a fairly large room with a lovely sea view. Entertainment was very good on the night we stayed. The guy doing the singing was called Billy Miller and the compare Mark did a fine job making everyone feel welcome. Bar staff were all very friendly . I really do think Shearings could do so much better with the hotels they own. They have to, in my opinion up the quality and stop doing everything to a price as they do appear very cheap for longer stays. Suppose you get what you pay for but I would like a bit more in the way of bed and meals.

Stayed here 4 April for 5 days. Reception were very welcoming and professional. Lovely room facing the sea, and not too noisy from the road. Staff were very friendly and our entertainment guy (Mark) was a joy. Food was good. Our coach drivers were funny and very courteous and helpful.

6 family members booked this hotel throught Shearings...I was the one with a few reservations, having never done a "Coach Trip"...I was completely blown away with the level of service.
Boarded our coach in Preston, handed our luggage over, and was welcomed on board. Our cases were not seen again until we got to our room at the hotel, where they were waiting for us after check in. Excellent service.

The room had been recently refurbed, as all the rooms are, some are still having work done on them, but most have had clean contemporary furniture installed. Decent sized bathroom with bath and overhead shower, beautiful white fluffy towels, plus little soaps too.

Comfy bed, tea and coffee facilities, and the tea and coffee was replenished every morning too, the bed linen was crisp, clean and eye poppingly white.

The food in the hotel was of a good standard, especially the breakfast. Self service, but if any of the older guests needed assistance, the lovely staff were always around to carry plates and juices to your table.
The choice at breakfast was exceptional, cereals, porridge, juices, yoghurts, hash browns, sausage, bacon, eggs, (fried and scrambled) tomatoes, and the chef also would cook to order, kippers, poached eggs or ham...very impressed. Tea and coffee served by your waiter too. Toast, jams, marmalades and butter also.

Evening meals were waiter served, menu on tables, choice of 4 items per course, and a chef's special too.Iced water always on offer throughout your meal, and tea and coffee served to you at the coffee stop....so everything anyone could need. The food was of a good standard, the pate was scrummy, as was the cheesecake...yummy!

Bar.
One bar in the hotel, which opened at 17.00 hours until midnight, prices good compared to some prices charged in other hotels.
The staff were attentive, and very courteous, Florian, was a star, he remembered what we were drinking after one round, mind you, we do like a drink, and are no shrinking violets....service from bar staff was first class. Thanks guys.

Entertainment.
They has something on every night.
Bingo, quiz and a little music before 9.30, then either a Singer, comedienne or local act....then some excellent music played from 11 onwards, and everyone was up strutting their stuff...Pulp Fiction has nothing on us....Brilliant.

Mark the MC, and quiz master, is a welcoming man, who spoke with everyone, tried his best to please everyone's musical preferences, and had us all laughing. He was a good singer too,and he showed off his voice singing some Songs from the West End Musicals. A good night was had by all. Thanks Mark.

We had an excellent 4 day break, and I would recommend to anyone. We will certainly be coming back..( if they will have us)

Thank you to all the wonderful staff. Stand up and take a bow.

See you all agin soon.

I came for two nights on my own just to walk and 'chill'. What better place than the Burlington. Well situated for buses up the coast and for an early trip round the pier before breakfast. I felt comfy, well fed, safe and very content. After a long days walking -away from family, washing gardening etc- to sit in bed watching TV with a glass of Prosecco was a delight. The sound of the waves and the gulls in the early morning was very relaxing too. Also amazing weather which is always a bonus. It is very good value for money.

Stayed for five days upgraded to a superior rooms,very clean and comfortable.
Lovely hotel situated on the seafront one concern was highlighted was the steps at the front entrance,two people fell during our stay and it maybe beneficial to have a ramp installed.
Staff friendly.Enjoyed the food.
Meet some nice people during our stay enjoyed the entertainment and Mark calling the bingo.
A thank you to James our coach driver very knowledgeable and jokes had along the way.

Just come back from my first coach holiday. Went with Shearings to Eastbourne enjoyed the break hotel was very good, rooms spacious and clean. Staff were very helpful and the meals very good specially buffet breakfast. WiFi was very limited to areas round reception only

We came as part of a coach trip and were impressed with the service right from the start. The fact that they delivered your bags straight to you room form the coach was very appreciated. We only ate breakfast as we were meeting family in the evenings. The dining room was very busy at breakfast time but this meant that the food was always being replenished so it was hot and fresh. The room was clean and warm but only soap was provided which was disappointing. There are parts of the hotel that are needing tlc but overall it did not detract from a very comfortable stay

Stayed at this hotel for a long weekend Fri/Mon with nine lady friends, we had a brilliant time, room was comfortable and warm when necessary, food was enjoyable and all the staff at were pleasant and helpful. entertainment was great Friday and Saturday night, not so good Sunday, although, that could have been because we had all crammed so much into the weekend we were all shattered and went to bed early. Mark was fantastic calling the bingo and compering the entertainment, we loved him.
Just one criticism for the management, being at the back of the hotel overlooking the car park, in room 138 it was really noisy most of the night, with people talking under my window in the early hours. Overall, a great weekend, would stay again,.xx

We have just got back from a long weekend at the Burlington Hotel in Eastbourne. We had an nice time the staff are great and the foods not bad. Breakfast is a bit chaotic they seemed to run out bacon a lot ( at least you can still get bacon!!!!.) the place is really good value for money and you can't fault the bar prices compared to some hotels. Just a tip if anyone is thinking of going try and stay clear of room 444 your not actually in the lift but it feels like it!!.

we have just spent 3 nights/4days at this hotel,its a Shearings Bay Hotel so you don't spend a fortune here but it is super value,just look them up and see for yourself. The Hotel is being gradually re-decorated, but just like at home it all takes time. We had a seaview room 411 and as the Hotels location is just east of the pier the view was spectacular a short walk into town (10 mins) an easy walk up to Beachy Head (2 /3hours depending if you go to the pub for lunch) and lovely gardens the whole length of the prom. The food here is nicely cooked, well presented and served up by caring and friendly staff, a special thank you to Miriam who looked after all in our party (11 of us ) for the 4 days 8 meals we had ,she worked really hard .Don't listen to anyone who tells you this is not a friendly place (a) you get what you pay for and (b)you get treated how you treat others.There is plenty of entertainment at the Burlington, if you are like me and prefer the quiet life ,the bar is substantial and there is loads of lounge space to be had without being bothered by bingo/quizzes/or singers if you like all that then you are in luck they really try to please everyone and generally i think they do. To sum up for us the food was good, the room was great, and All the staff were a credit to their manager. We will certainly return to The Burlington at Eastbourne.

The Hotel staff, food, room (206) and entertainment especially Mark was first class and our break (Fri - Mon) was
most enjoyable BUT!! Shearings - your coaches are comfortable, your drivers excellent . why oh why does it take so long ?. Outward journey 07.16 arrive Hotel 13.15 (6hrs) . Return dep 10.00 arr Canterbury 19.15 (9.15 hrs} The journey by road Canterbury to Eastbourne 63.8 miles. there has to be a better way.The journey spoilt the whole weekend.

For what we paid we had a good value break. Room (standard) was basic but clean & warm. Food was very good with a reasonable choice. We had 4 drinks vouchers each for Saturday night. Entertainment was good on Friday even though we only had half the act because he was also booked at the sister hotel as well. Pity because we enjoyed it. Saturday was not to our taste and Sunday was very amateurish so we left early. The reason that the hotel only got 3 was because of the room cleaner bursting in on us at 8.10 on both Sunday & Monday morning & wakening us & 7.15 on Monday by hoovering and shouting in the corridor outside our room. This cost her a tip and the hotel an Easter booking we had been thinking about.

We stayed here for our 40th wedding anniversary, when staff found out they upgraded us to a beautiful room overlooking the sea even though we just walked in and asked for a room, The staff at all times were amazing, so friendly and always helpful to everyone they came across, the breakfast was lovely, well presented and cooked, The hotel is a very high standard hotel, clean and beautifully presented. We can only say a big thankyou for our very happy stay with you.

This is the second time I have been here and again it is a good standard hotel with good food and very helpful staff, and there is entertainment on every night The room was large and comfy. The only criticism I have is there are small parts that could do with up dating a bit.

hi to all. just returned from the Burlington hotel .Monday to Friday with Shearings of course.The positives first. good hotel clean bedding,new bathroom.good coffee . Food much better than two years ago.Sheet of paper on desk impressive free upgrade.?hotel manageress Christine was very helpful and so were all her staff.Excellent prices of course early march.If something is wrong ask for help straight away. Don't delay it does not pay. 169 bedrooms though allow for that and all will be well. Of course weather is a factor and ours was mixed. Monday ok no major problems . Arrived hotel at 4.25 alive and well just .Peter our driver was a gem a midget gem oops sorry . he was ok and it was very nice of him to ask everyone. farewell two teds tony. forty years old and such a good son for mrs Wilson travelling alone in march 2014. Good luck on the railways you will be such a star. ok back to the weather march 2016 Friday up early going home blue skies 11 degrees. At home they were off school sledging with certain parents supervision. Tips please take your favourite bath sheet if that's what u like. Nothing else to report bye for now. Enjoy yourselves its later than u think enjoy while your still in the pink. No offence honest gill

I had a very nice, clean newly decorated room, a lovely bathroom the only complaint the towel radiator did not work. a kettle ample coffee tea sugar and milk. everything was spotless clean. The bed had a good mattress and the radiator warmed the room nicely.
I had 4 nights stay, 4 self service breakfasts a very good selection of cooked foods, 4 different cereals, grapefruit, prunes, raisins. orange juice, cranberry juice, marmalade, jams, squeeze honey as much coffee or tea as one wants. an excellent supper 3 courses plus coffee and a roll, a good selection of food a lot of vegetables with your meal 2 vegetables and 2 different potatoes. On Wednesdays 4 free drinks of your choice, a quiz nightly as well as bingo, entertainers and dancing. The staff are helpful and I can only highly recommend it, not too much I hope as I want to go again this year plus a couple of times every year and I want to be able to book. It is within .200 yards from the Pier and overlooking the sea, serves very reasonable lunches and has a Lady selling Jewellery one day a week. Her prices are very reasonable and she makes quite a lot herself. You can book it self drive or go there by coach and it has some excursions if you use the latter. There is a bus service to Brighton across the road.2 department stores within 5 minutes walk

Hotel was lovely and the staff were very helpful. Nothing was too much for them and they answered your queries immediately and bent over backwards to make sure your break was enjoyable. The entertainment was the best I have ever been to in the UK and the guest appearances were magnificent. Debbie Lee Johns was brilliant and deserves a medal for her performance and wit. Will definitely go there again.