Burlington Hotel
Latest Reviews
Arrived 22nd August to a lovely welcome from Christine.She came on the coach told us she wouldn't keep us long after a long journey.So she explained about keys,meals,etc.and let us get settled in.We had asked for a high floor quiet twin room.We were given the key for Room 435.
Its a standard twin room really big.Overlooking a fire escape but really really quiet.Bathroom also large with shower over the bath.It has,dressing table with one drawer large wardrobe to match with about 10 hangers and three drawers.Suitcase rack hairdryer and telephone on bedside table.Beds very comfortable with duvet and spare blanket in wardrobe.I emailed as I have done before to ask for the loan of an ironing board,and was really pleased to see it was there.It was the hottest week of the year and asked to have a fan as the room was really warm.It was there when we came back from evening entertainment.Mark Snow the entertainment manager was there as pleasant and funny as always..Bingo quiz then very good entertainment.Im not a fan of buffet meals.I prefer to be served at the table but everything was laid out nicely hot and plentiful for breakfast.Evening meal from 6.30 to 8 .We were served mainly by Maria and also on one occasion by Miriam both chatty and eager to please.My only gripe about the holiday was the heat in the restaurant A big big round of applause for all the staff they must have been so hot but all delivering great service as usual.
Still my favorite Shearings Hotel.A special thanks to Christine(I'm the lady who thought had lost her handbag).But hadn't.Senior moment!!Thank you for being so calm and kind.I filled in the comments card and it asks for the name of anyone we found to have given outstanding service.Well top marks to them all.
Cant wait for our next visit.
Its a standard twin room really big.Overlooking a fire escape but really really quiet.Bathroom also large with shower over the bath.It has,dressing table with one drawer large wardrobe to match with about 10 hangers and three drawers.Suitcase rack hairdryer and telephone on bedside table.Beds very comfortable with duvet and spare blanket in wardrobe.I emailed as I have done before to ask for the loan of an ironing board,and was really pleased to see it was there.It was the hottest week of the year and asked to have a fan as the room was really warm.It was there when we came back from evening entertainment.Mark Snow the entertainment manager was there as pleasant and funny as always..Bingo quiz then very good entertainment.Im not a fan of buffet meals.I prefer to be served at the table but everything was laid out nicely hot and plentiful for breakfast.Evening meal from 6.30 to 8 .We were served mainly by Maria and also on one occasion by Miriam both chatty and eager to please.My only gripe about the holiday was the heat in the restaurant A big big round of applause for all the staff they must have been so hot but all delivering great service as usual.
Still my favorite Shearings Hotel.A special thanks to Christine(I'm the lady who thought had lost her handbag).But hadn't.Senior moment!!Thank you for being so calm and kind.I filled in the comments card and it asks for the name of anyone we found to have given outstanding service.Well top marks to them all.
Cant wait for our next visit.
Source: tripadvisor.co.uk
Well, where to start. On the minus side, the decor was jaded, also help button on first floor was missing. Also, if you dislike lifts and have to take the stairs, the carpet is loose and frayed in places. I would say it was dangerous for older people. My grandmother stayed in a, so called, disabled room. the shower step was too high for her, so she couldn't have a shower. Also, there was a step entering the room (not very good if you have a wheelchair.) There are pro's as well as cons though. The breakfast and evening meals were hot and were served promptly by willing waiters and waitresses. All in all, an average experience, but not an entirely bad one.
Source: tripadvisor.co.uk
I visited the hotel for two nights with my parents who are both in their late 80s. My mother cannot walk very far and is mostly reliant on a wheelchair. I would like to thank the staff for their kindness. Csabos, our waiter, hit that delicate balance of professionalism and friendliness perfectly and the food was excellent. Ross at the bar, and indeed all the bar staff had the happy banter necessary to give value added to your stay. If there is anything I could say in terms of constructive criticism, it is to update the main central bulbs in the bedrooms to LEDs. Thanks you once again and we shall return.
Source: tripadvisor.co.uk
Just stayed @ Burlington Hotel for four nights with Shearings and had a very good value for money break, we had a sea view room 411 which was clean and well presented, the lifts were in good working order to all floors although at peak times if your able you might use the stairs, the staff were all friendly and helpful, there was a little mix up in the dining room on the first night over our table number allocation but that was soon sorted, we cannot comment about the evening entertainment as we tended to go out for a walk after our evening meal and ended up finding a few local pubs, the breakfast were of the buffet type which were very good and the evening meals were off the menu with a choice of several different meals every night which were very tasty, all in all if you want The Dorchester quality then pay their prices if you want a budget break then for us The Burlington fitted the bill.
Source: tripadvisor.co.uk
Hotel is right by the pier and you can sit by the windows in the coffee bar and lounge to watch the world go by. There are lifts but there are steps to get into the hotel itself. Hotel was clean, the interior of the two lifts I think were in the process of being updated. Décor in general was a bit tired. Travelled with Shearings on a 5 day holiday, the problem with all of Shearings Bay hotels is that every single menu is the same wherever you go. Buffet breakfast was good. Dinner menu not so good, I could not have the Cranberry gravy due to medication and a request for 'normal' gravy was apparently not possible so had to have my turkey dry. Meals are not served until 6:30.
Single bedroom 240 on second floor, view over the back, big chip in the sink, shower over the bath was a mixer tap arrangements and the warning on the wall 'very hot water' was not kidding it just got hotter and hotter even if you get the right temperature to begin with. Putting wet towels in the bath to be replaced did not work they were just folded and put back on the rail. Self closing mechanism on the inside of the room door was hanging off, good job I was not any taller or I could have lost an eye. Reception staff lovely but apparently did not know if any local trains were running down the coast due to the strike and actually said people had arrived in Eastbourne by train. On this advice I booked a taxi via the reception then looked on line and discovered the trains were not running so had to cancel taxi and change my plans. Sorry reception but I think you should have educated yourself under the circumstances before giving wrong advice.
Single bedroom 240 on second floor, view over the back, big chip in the sink, shower over the bath was a mixer tap arrangements and the warning on the wall 'very hot water' was not kidding it just got hotter and hotter even if you get the right temperature to begin with. Putting wet towels in the bath to be replaced did not work they were just folded and put back on the rail. Self closing mechanism on the inside of the room door was hanging off, good job I was not any taller or I could have lost an eye. Reception staff lovely but apparently did not know if any local trains were running down the coast due to the strike and actually said people had arrived in Eastbourne by train. On this advice I booked a taxi via the reception then looked on line and discovered the trains were not running so had to cancel taxi and change my plans. Sorry reception but I think you should have educated yourself under the circumstances before giving wrong advice.
Source: tripadvisor.co.uk
Room recently refurbished. No view but quiet. Buffet breakfast is excellent. Travelled with Shearings. All staff were helpful and friendly. We had room on 4th floor which was good because floors creak.
Source: tripadvisor.co.uk
This was our second shearings trip to Eastbourne and this hotel. We came last year and I wanted to spend my 40th birthday with you this year. Everything was excellent again. Nothing is too much for the staff. Food was delicious. I love the new buffet breakfast. The evening meals were all good with plenty of choice. Our waiter Daniel was very attentive and friendly. Thankyou for a wonderful holiday.
Source: tripadvisor.co.uk
Shearings coach holiday to the Burlington hotel in Eastbourne,very clean hotel,the food was delicious and a varied menu, our room was very spacious and comfortable. We upgraded to a sea view room which I highly recommend.
Source: tripadvisor.co.uk
A week here with Shearings ,with my husband who uses a stick ..so Ordered a scooter for hired though Shearings . The hotel in a good location at sea front and close to shops
.A couple of steps to enter but scooter and wheelchairs go though to the dinning room ( you ring the bell ). SCOOTER AND WHEELCHAIR have they own room were you can charge them to on ground floor !!
Hotel needs painting in places ..as looks tired .
We had a standard plus room which was a good size and clean and conformable.. nicely done . (With a step in shower, so hard to find)
ROOM was clean and done as we got back from breakfast THANKS TO TANYA ..!
Food was good hot and with choices to suit most taste . staff and service was good !! WE were given the table the furthers away from the door , so Yvonne from reception sort it for us ,, without fuss and with a smile .
Thanks to all from the hotel for a great holiday and to Kevin our driver .. well done !
.A couple of steps to enter but scooter and wheelchairs go though to the dinning room ( you ring the bell ). SCOOTER AND WHEELCHAIR have they own room were you can charge them to on ground floor !!
Hotel needs painting in places ..as looks tired .
We had a standard plus room which was a good size and clean and conformable.. nicely done . (With a step in shower, so hard to find)
ROOM was clean and done as we got back from breakfast THANKS TO TANYA ..!
Food was good hot and with choices to suit most taste . staff and service was good !! WE were given the table the furthers away from the door , so Yvonne from reception sort it for us ,, without fuss and with a smile .
Thanks to all from the hotel for a great holiday and to Kevin our driver .. well done !
Source: tripadvisor.co.uk
We have just returned from a long weekend at this hotel and we were on a Shearings coach break. The hotel was friendly and we had a nice big room though sadly not with a sea view which I should imagine would be wonderful given the close proximity to the sea. The food was good, particularly the breakfast which was buffet style. Maybe the lifts are dated and small but in such an old building I can see how this is unavoidable. The room was beautifully cleaned each day but as minor point..the maid knocking the door before 8 am was a pain....maybe a Do Not Disturb sign could be available in the rooms. All in all though we were very pleased with the hotel and had an enjoyable stay.
Source: tripadvisor.co.uk
Large busy Victorian hotel used by Shearings for coach holidays. Nicely decorated, with co-ordinated curtains and bed spreads, We had some problems as there was no cold water in the shower so the next day we were moved to a lovely room with a sea view. We had to move after three nights as the room had been pre-booked so ended up in a room with a view of the car park and the fire escape - which was much quieter as the sea view rooms are on a busy road.. The staff were helpful and moved our luggage each time but it did seem as if we spent a lot of time packing and unpacking. The entertainment was aimed at the elderly clientele, and bingo seemed to be the high spot of the evening. There was plenty of choice of food which was always acceptable, and waiters tried hard to serve the large number of tables. They were always cheerful and pleasant. Water served at dinner was usually tepid, never cold.. Coffee and tea at breakfast was always pored into a mug at your table and I would have preferred it served in a pot. This was a very reasonably priced hotel, with pleasant helpful staff, who did their best in spite of problems.
Source: tripadvisor.co.uk
We stayed at the Burlington last weekend and had enjoyable weekend. Very nice location, stayed at the Burlington 8 years ago but not such good experience. Only comment I would make is staff and food excellent but when are Shearings going to update and refurbish the hotel? The condition of it has been like this for many man years. Such a shame as they have certainly got it right with staff and food but condition of hotel is now quite embarrassing. The sister hotel (Majestic) in Eastbourne has scaffolding up as we speak so no doubt they are being upgraded.
I would like a comment please from Shearings re possible refurbishment programme.
Anne - Reading
I would like a comment please from Shearings re possible refurbishment programme.
Anne - Reading
Source: tripadvisor.co.uk
We have just returned from a 5 day break at this hotel. It was our first coach trip holiday and a first to Eastbourne. Our booking was made based on hotel location, value for money and evening entertainment. All of these were great but the exceptionally friendly staff made this a very memorable holiday. Our waitress, Ivana was faultless, the bar staff were friendly and recognised customers very quickly, but for us the standout team member was Mark. His evening entertainment was hugely enjoyable and would be a factor in us making a future visit. Thankyou all.
Source: tripadvisor.co.uk
Went with Shearings for a 5 day stay at the Burlington, our first ever visit to Eastbourne. Our room, 334, was a good size and very clean. The room did face an alleyway at the back of buildings, and my only gripe was that the seagulls started at the crack of dawn looking for food from the wheelie bins!!. (Having read previous reviews, all the guests would appear to have had a sea view, apart from us!). Good hot food and all the staff were very pleasant and helpful. Enjoyed the entertainment and Mark did a great job, we even had a couple of wins on the Bingo. Enjoyed Eastbourne very much and would definitely stay at the Burlington again.
Source: tripadvisor.co.uk
Just spent a pleasant few days in Eastbourne with friends in the Burlington hotel. The food is good value and the staff very pleasant and helpful. The actual hotel is very run down and the corridors and doors need a good clean. We had renovated rooms but fixtures were already needing attention. There was also a problem with the heating which turned itself on in the heat of summer and the whole hotel was unbearably hot.
The entertainment was ok, but the exceptional comedian/pianist Ray Campbell was the highlight.
The entertainment was ok, but the exceptional comedian/pianist Ray Campbell was the highlight.
Source: tripadvisor.co.uk
Stayed here before - Hotel is in need of some refurb but the rooms are pleasant, food good and staff excellent. On the front so very good for elderly folk as the prom is easily accessible - Part of the Bay group so a lot of Shearing coaches coming and going
Source: tripadvisor.co.uk
Visited in July with my Mom and Dad. We stayed there mainly for the location, which is second to none. The hotel caters mainly for the older clientele so was suprised to discover there was no disabled access to the main front door into the hotel, I thought all buildings had to provide full access for the disabled. To access the hotel with a wheelchair you had to go through the restaurant and out through an emergency exit door which gave access to the front of the building. The lifts in the building were also inadequate for the overall size of the hotel. My room was supposed to have a shower but it didn't work. The holiday was good but could have been improved due to the accessability in to the hotel and up to the rooms.
Source: tripadvisor.co.uk
we had plenty of space for our clothes .room was very big.and a lovely vier of the sea frount and the sea
we had a sea gull visit us everymorning he used to knock on the window.
it was very clean and we had lots of tea coffee and milk every morning.will be going back again soon.
we had a sea gull visit us everymorning he used to knock on the window.
it was very clean and we had lots of tea coffee and milk every morning.will be going back again soon.
Source: tripadvisor.co.uk
Just returned from our second 8 day stay with Shearings this year and not dissappointed. The hotel is a little tired but very clean. The staff are second to none. The entertainment is always fun hosted by Mark Snow. Reception, dining room, and room maids are always pleasant and obliging. The hotel is superbly placed for the town shops and the beautiful promenade. Walks along the front are a must to the Holywell retreat where a reasonable little cafe is waiting with refreshments. For those who find the walk too far a road train runs along the prom at a cost of £4 return.Hope to see you in the autumn Burlington.
Source: tripadvisor.co.uk
We have just returned from a 3 nights stay here with a Shearings holiday, The hotel is lovely and clean we had a spacious seafront twin room. The hotel is ideally placed for the lovely beach or the shops. The staff at the hotel where helpful and polite, our waitress most days was a young girl with tattoos (sorry didn't find out her name) she couldn't do enough for us and was always smiling and courteous, a real credit to the hotel.
The food was standard for a bay hotel, the bar staff were again very helpful and friendly. I do have a few gripes though
Entertainment was quite poor and the Saturday night cabaret a real let down.
It's great that Shearings collect your cases from your room 45 minutes before breakfast therefore you expect It to be completed before everyone goes down to breakfast 45 minutes later, but no lifts could be used due to the fact they were being used for the cases a lot of people had to wait quite a long while for a lift or attempt the stairs the rush through breakfast to get on the coach.
Lastly reception staff after checkin there was no reception staff to be found at all, after waiting over half an hour with another guest we both gave up and in the evening one of the bar staff kindly helped the best he could with my queries as again there was no reception staff other guests also mentioned this.
Overall a nice place to stay.
The food was standard for a bay hotel, the bar staff were again very helpful and friendly. I do have a few gripes though
Entertainment was quite poor and the Saturday night cabaret a real let down.
It's great that Shearings collect your cases from your room 45 minutes before breakfast therefore you expect It to be completed before everyone goes down to breakfast 45 minutes later, but no lifts could be used due to the fact they were being used for the cases a lot of people had to wait quite a long while for a lift or attempt the stairs the rush through breakfast to get on the coach.
Lastly reception staff after checkin there was no reception staff to be found at all, after waiting over half an hour with another guest we both gave up and in the evening one of the bar staff kindly helped the best he could with my queries as again there was no reception staff other guests also mentioned this.
Overall a nice place to stay.
Source: tripadvisor.co.uk
We loved this old Victoria hotel we went with Shearings on the 18th July staying till 22ndthe room had been refurbished to a good standard the food and service were very good the room had a lovely sea view staff very friendly and efficient could not do enough would recommend this hotel based on our stay.
Source: tripadvisor.co.uk
Stayed at the Burlington for a week. We drove ourselves down, but most guests were on coach trips. We had a lovely big room overlooking the beach and the pier, with a big bathroom with a lovely large shower.The rest of the hotel needs some upgrading, particularly the lifts and the conservatory. The food was always good but the service could be slow in the evenings, mainly due to the waiting staff having too many tables to look after. The staff however are lovely. The dining room was also too hot, with no working air conditioning. The WiFi service was intermittent and non existent in most of the hotel, not good enough in this day and age. The hotel is in an ideal spot for exploring Eastbourne and the surrounding countryside.
Source: tripadvisor.co.uk
Very old hotel very nice rooms we stay in,service very good by the waiters,food very good choice entertainment very good would go there again,not good if you in a wheel chair the lifts to small,had to go n by the restrabt to get in the hotel,very nice rooms over looking the sea front
Source: tripadvisor.co.uk
We were a party of six returning for our 4th time. Everything much the same, staff very good, especially Mary on reception who was very helpful, and Mark entertainments Manager an all round good entertainer. But what let it down was the dining. They have changed the morning breakfast to buffet style which is fine if you make sure people have plates and food topped up. The waiters are so rushed off their feet you may or may not get a drink with your breakfast. The evening meals the food was awful, no jugs of water on the table, lucky if you got a roll, and because they are so rushed waited forever. We ate out most nights. Will not be returning to the Burlington.
Source: tripadvisor.co.uk
Because i went with a group of friends and the weather very good , i had a good week break . rainy and on my own would have been awful .
I has a nice enough clean room, comfy bed , and shower.
A side view of the street and could see the sea . Just outside front door of hotel was main road , you need to cross the road for a nice walk along the prom and go on pier .
I found that the rest of the group i went with had awful rooms some had bars on the windows . creaky floor boards above woke me very early in the morning .
The entertainment every evening was better than nothing but old fashioned .
The breakfast was good but the evening meal could have been better .
All the staff very very nice and helpful .
I has a nice enough clean room, comfy bed , and shower.
A side view of the street and could see the sea . Just outside front door of hotel was main road , you need to cross the road for a nice walk along the prom and go on pier .
I found that the rest of the group i went with had awful rooms some had bars on the windows . creaky floor boards above woke me very early in the morning .
The entertainment every evening was better than nothing but old fashioned .
The breakfast was good but the evening meal could have been better .
All the staff very very nice and helpful .
Source: tripadvisor.co.uk
