A little outdated but that seems to add to its charm,just had a week here and would definately use this hotel again,I think I would travel by car next time though,shearings coaches and staff are very good but eight hours travelling was to much for us,having said that the hotel staff were excellent as was the food,the tv in our room was old but you don't go on holiday to watch tv, would go for room upgrade if we go again,all in all a very nice holiday.

After reading many reviews, we really didn`t know what to expect. We were however pleasantly surprised by this hotel. It is of course an older style seaside hotel with some creaking floorboards along the corridors etc. but please don`t let that deter you. Most of the rooms seem to have been re-furbished to a good standard and our bedroom on the 4th floor was bright and pleasant. The bathroom was very large and this had also been updated. The lounge and dining room again had been re-decorated and had a nice atmosphere. The food to us was excellent value and how anyone can write a negative review of the food is beyond me. There were 4 starters and usually 6 main courses followed by about 4 desserts. These were always presented well and there was always more than enough. The hotel itself is in an enviable position opposite the promenade and 5 minutes walk to the main shopping centre.
This was our first visit to Eastbourne for many years and we found the town a cross between Bournemouth and Brighton with so much to do and see. We will definitely be returning in the very near future and will stay at The Bay Burlington. Well done!

Myself and my wife spent a week at the Burlington Hotel in May .Position close to pier, hope they are able fix recent fire on pier before May next year, hope to be there again. Put the arsonist in jail. Position great, food excellent, value for money £303.00 per week, beat that. We did not make use of entertainment but people who did spoke highly of it.

My friends and I had another weekend here and it has really improved on each visit, this was about our 7th or 8th to this hotel.
The refurbishments are really working, and we have seen lots of improvements over the 5 years we have been going here, we have taken family and friends there and always had a great time.
The entertainment is always good and the Host , Mark is brilliant and a real asset to Shearings,
All the bay hotels should have a Mark !
Food is excellent and with a great location, very easy to get to lots of other resorts, and shops on the doorsteps too, we will definitely be back.

We had a nice room a little smaller than our previous room at Exmouth but never the less good sea view and close to Eastbourne pier,we were not particularly enambered with the evening meals bar one on the last evening,which was very nice.however the breakfasts were excellent apart from the waiter service which was a little slow,we had to wait nearly twenty minutes before being served for breakfast,a very good selection of breakfast cereals and fruit which we enjoyed a lot.Car parking at the rear of the hotel left a lot to be desired the surface was very poor especially being charged £5 a day for the use of it.Generally speaking it was a very enjoyable weekend.

We stayed from Monday 28th July, due to leave 1st August. We found the management and staff extremely helpful, both at reception and in the bar and dining-room. Unfortunately our stay co-incided with the dreadful fire on the Pier, and as we had a sea view room, we saw the whole thing unfold. The manager even laid on refreshments for the fire-fighters and police who were outside , some of them all night. As we decided to leave early because of the amount of traffic, the manager even made us up a packed lunch for our journey home. So thoroughly recommend this hotel, and would go again.

My parents (in their 60s) stayed here last week, and really enjoyed it. I spent two evenings there at the cabaret, and thoroughly enjoyed it. All the oldies were well entertained - the compere (Mark Snow) was very charismatic and had real charm - full marks to him! By all reports, the cabaret on Saturday was very good too.
I mark this place down a bit for health and safety reasons. On the Friday night the ballroom was sweltering hot, and one of the elderly customers unfortunately vomited at his table due to the heat. I informed the manager of this, and was told that 'somebody was coming'. I assumed this meant a first aider, but no-one was quick onto the scene, so I dealt with it myself (only getting the man some water and helping him outside for fresh air). A staff member did assist eventually. The staff should have been more proactive in dealing with this - HOWEVER things like this do happen sometimes, and its not a big deal.
My parents rate it 4 stars, and they were the real customers. My rating is only skewed as the vomiting customer put me off my Guinness a bit...

Visited Eastbourne and done a blind booking through laterooms for this hotel, I knew it was going to be disappointing as there was no images of the rooms with laterooms but so as not to spoil the occasion I went along with it and it is facing the seafront so it was not all bad.

The rooms though are really dated and they only have 5 tv channels most of which emit a fuzzy picture, the showers are also dated the rooms are just a bit naff to be honest.

The lifts will give you the biggest indication of how dated this place is, carpeted lifts and the lifts themselves are tiny cramped affairs.

Always looking to end on a good note, the breakfast was extremely good what they lack in tasteful decor they make up for with tasty food. the hash browns with a hint of onion were the highlight so if you want a good breakfast head to this place.

Chose this hotel as it was one of the few we could find with nightly evening entertainment, which is very important for our elderly relatives. The hotel was clean, and the reception areas nicelly decorated. The access for the disabled is quite limited we could only find one level entrance through the dining room. The back entrance from the car park is a bit grim and does not give best impression of hotel. The lifts are decidedly pokey and not for the claustrophobc. Our room was clean and spacious but there were bits that were in need of updating. One bonus having our teenage daughter with us was that the family room was a double with a single off it - same bathroom but gave us all a bit of space. The food was good, with some good choices for vegetarians, and always a cheese salad on offer if the main course was not to my liking. The staff were all lovely, and the entertainment was good. All in all a nice hotel, in need of a bit of tlc but would certainly recommend particularly for elder clientele ( though not severely disabled), and good value for money.

The staff and the hotel were lovely and reception sorted out a problem I had quickly and efficiently. The down side was the food, we had the same menu a few weeks before at a Bay hotel on the isle of Wight and it was great. The food served at the Burlington was horrible and most of the time I couldn't eat it even the salad that was served the lettuce and other leaves were all brown and nasty if they get a new cook I would give it a much higher rating, and the rooms and seating areas would benefit from having fans as the windows were fixed only to open a little and in the heat we have just experienced it was very uncomfortable upstairs and down.
Also would management please stop guests from smoking right outside the main doors where it blows in and everyone has to breath it yuck !!!!!

Took my elderley mother away and it was the ideal resort and hotel.
hotel perfectly situated for everything, prom, pier, bus stops and the town with a great shopping centre.
Reception was excellent, nothing was too much trouble. Food was very good , the dining room staff were very polite and most attentive.
would most definately recommend this hotel and Eastbourne for a holiday.
Also if anyone gets the chance, go with Shearings coach holidays as we did, we were very impressed with everything overall , and our driver, Tony made our trips entertaining and very interesting.

Superb location. Rooms spotless good entertainment of an evening. Weather being fantastic made the week. Plenty of places to visit on your bus pass on your free day. Food was excellent, our waitress Carla was superb nothing was too much trouble and always had a smile, a credit to the hotel. All staff were very good. Will definitely return. Well done Shearjngs

Arriving at the room discovered a letter on the bed which said moan now not when you get home
Bathroom had shower fittings but no shower and the room was at 90 degress so moaned at reception and eventually changed to room with shower . the hotel is well positioned, the beds are extremely comfortable, the food in the restaurant was probably the best ive experienced in a Shearings hotel although the service was not the speediest (the worst waiting 30 minutes for a cooked breakfast) the cloud wifi free in reception areas although the tv was from the ark unless you upgraded to a superior room.The hotel was in need of tender loving care but having said the break was good wetherspoons was within walking distance of the hotel

We travelled in our own car to this large, older hotel. It's ready for an update in decor as it is slightly dull. We had a superior room on the 4th floor with an excellent view of the sea. The beds were comfortable with super clean, crisp, white sheets. A large clean bathroom, easy to use shower and bath, plenty of hot water and lovely white thick clean towels every day. These are the important things, more important than the general decor of the hotel. Breakfast was excellent! Buffet starters, i.e. juice and cereals with a menu choice of hot full English etc. The three course evening meals were nice, nothing extraordinary, but very nice. The Sunday roast beef was lovely though, tender beef, memorable for that. The staff on reception were outstanding. Nothing was too much trouble. Their responses to requests were immediate! A lady we were travelling with was feeling unwell and had her meal delivered to her room. She was very happy with that! My son had a single room, (414) it was great! Bright, spacious, lovely large bathroom, super view, perfect. Our room, (404), was a bit dark, dark walls, dark curtains, but good for sleeping of course. We slept really well even though there was some noise from the main road outside, but it was not too obtrusive at all. All round good value hotel, we were very happy with it. Great location for the beach and shops - loads of them all around the corner. Beachy Head, about 10 mins away, was gorgeous! Better than I imagined it would be. One more thing - the two lifts (elevators) were rather small; one was so tiny my husband nicknamed it 'the coffin' - this lift is not for the claustrophobics!

Burlington Hotel, Eastbourne, This is a Shearing Hotel, we travelled down from the Midlands by Shearing Coach (Swan Coach), We got to the changeover point (Motorway Services), this is an Hit/Miss system which depends on Coaches arriving at correct time BUT expect around 1 hour changeover time. The Hotel was average needs money spending on it, TV in room poor with 3 stations watchable, meals fair, bar prices expensive. Clairmont (Next door) which is owned by Daish's is much better and more reasonable. We went with Shearing as we couldn't get the dates we required with Daish's (NO changeovers with Daish's). Liked Eastbourne very much.

We went to this hotel with two friends on a Shearings holiday ..I will rate it as being very good ..a little bit tiered in the decor ! The rooms could have been better but the main thing they were clean ...the food was exellenent ...every night we enjoyed our food ..the little man that serves coffee after the evening meal needs to learn how to smile and be pleasant with people it doesn't cost anything and all the other staff were very pleasant .
The hotel is situated on the front at Eastbourne so very handy for a walk along the front or into town .

Having visited this hotel previously, myself and my 94 year old father paid a return visit during tennis week in June. Despite this being probably one of the busiest times of the year, the service was excellent and the experience was thoroughly enjoyable. The food is very good with a choice each night and there is entertainment provided in a fabulous spacious room. The dining room is spotless and the bedrooms very comfortable. The staff on reception are always available and most helpful. We were so impressed that we have booked another holiday during the busy summer months.

Booked this shearing hotel on a self drive. Some confusion regarding the ability to pre book the parking but eventually sorted out and the staff were very helpful both on reception , at the bar and great staff in the restaurant.
Noted some comments re the Full English that it ought to contain mushrooms, not be charged extra 65p but to be honest the breakfast was fine and hot.
our room was a sea view and good view, we could have upgraded to a higher class room and they are doing some of the rooms up. Generally the rooms are tired and in need of a good decorate but clean and the cleaning team were very helpful.
2 Lifts, one affectionately referred to as the coffin because of its size, it says you can get 4 in but three was more than enough.
Entertainment was Bingo nearly every night and then some dancing and a guest turn or varying quality. we tended to go out and walk on the prom as the weather was great and we sat and listened to the events on in the bandstand when there was something on.
Hotel is very close to the town centre so a quick trip out after breakfast to get a paper was a 2 minute job.
Basically for what we wanted it was good,
Bar prices were probably about par for a hotel but call at the local supermarket, either ASDA or Morrisons out on the lottbridge drove road and bring your own in, they never questioned us drinking our own so cant see how they can complain.
Would go again and probably request an upgrade room.It says about £5 pppn so on a fortnight that does make a difference of 140.00 so just be aware
Car parking was £5 per day but the car is off the road and in a fairly secure place so cant complain.
Watch out for the seagulls and they did manage to steal one person's sandwich just as he was opening the packet and then they stole another persons as they just put the sandwich down on the seat, Thieving birds!!!!
The pier is opposite the hotel and apart from one night there was no rowdiness.
Breakfast finishes at 9 sharp so be there before 9 as they start to move stuff.
Dinner was a reasonable menu or think there is a la carte but we stuck to the main menu and it was OK.
Restaurant staff were good.
Good walks on the prom, about 4 miles one end to the other and hotel is about mid way so good walks either way

My husband had a mild stroke while we were staying at the Burlington. A waiter realised there was a problem, got the manager who rang an ambulance and we had help in a few minutes. Amazing but it gets better. Instead of having to leave the hotel at the end our planned stay, the hotel gave me a room to stay in. While he was in hospital the staff looked after me, all of them. Wherever I was a staff member checked on me, offered comfort and drinks or food. A special table was set up for my meals and notes of support were delivered to my room. When my husband was discharged I was stunned when there was no bill to be paid. They are truly an amazing, caring group of people and I will never be able to repay their kindness.

Stayed at the Burlington for the weekend and very disappointed with the breakfast, a full english to the best of my knowledge includes mushrooms (not to be charged an extra 65p per portion) and also one rash of very dry overcooked bacon, sausage of poor quality and under cooked, baked beans also poor quality. Whilst eating cereal the toast already served before cooked breakfast arrived (hence cold toast). Not very pleasant experience. Having been in the hotel trade ourselves, we know how things should be done. Room 236 is a health Hazard with all the pigeon droppings on the window sill (a disgrace) complained and was moved to another room (much better). Very Poor value for money £204 for 2 nights with what should have been a full english breakfast!! would not stay again unless there was an improvement in the rooms and kitchen. Waiter Carlos was very nice and polite as was Maria and receptionist believe her name was Carla/Patricia, could not have done anymore for us. View Image Below. Thank You.

just returned from the burlington hotel yesterday what a brilliant stay the weather was fantastic which makes a change for the uk ! now to the hotel the room we had was on the side so we had half a sea view which was nice it was very clean and comfortable just hard to find ! not great if you are bad on your feet you wouldnt use the lift its the smallest i have ever seen in a hotel but dont let this put you of the food was great we had a lovely waiter bruno he was so polite and very quick and efficient plenty of choice menu even for fussy eaters.we travelled with shearings didnt do any trips as its just as easy to get on a bus directly outside the hotel would return eastbourne is very flat and easy to walk around and plenty of seats on the seafront great if you dont get around easy.

Good location for shops, on sea front we were fortunate to have a sea view.
Restaurant service was very good. Enjoyed the food. Lifts very small for large hotel.
All staff were friendly and helpfull
Would go again

We had a long road trip before we got to this hotel almost 12 hours with Sheerings Coaches so a lot of people were not in the best of moods on arrival however the warmth, efficiency and helpfulness of the staff soon had people starting to feel better. Our cases were taken to our room so we had a quick wash and went down for our evening meal. Our waiter for the 5 days was Dan who was friendly and served us well at each mealtime. Later we enjoyed reasonable entertainment the biggest problem was the layout of the entertainment room but what can you expect in an old hotel. The hotel stands on the seafront near the pier and within walking distance of Beachy Head if you’re fit enough for the climb.

The rooms were clean and comfortable and again the cleaning staff were friendly and efficient we could have upgraded to a sea view but to me rooms are for sleeping in and just require a good standard of comfort. All in all we had an enjoyable few days and would return.

Just what we need for a weekend away from the four walls at home close enough to drive to and parking very good. Food was very good considering how many people are catered for and how cheap a weekend costs .we go at least a couple of times a year and are pleased with the service of all staff including the entertainment. The rooms are clean and comfortable although a little dated but again you get what you pay for and overall it is fantastic value

A very good hotel for the price we paid. (It was a good deal). The location is fantastic, directly on the seafront opposite the pier. The staff in the bar and the drinks waiters in the restaurant were excellent and we had a good laugh. The food is mass produced but was edible. Obviously not haute cuisine but perfectly acceptable. Our server, Timi, was very good and she looked after us. Unlike Miriam, who was surly and not at all customer centric. We were short of one spoon and although she was stood right next to us with a cutlery drawer, she said we had to ask our own server.