A fantastic new build cinema....although staff can be a little bit slow at the tills the comfort and sound system more than makes up for it.

Stadium seating, great range of food products and a marvellous choice of restaurants close by.

Great venue, comfortable seats, great view

This is amazing place to be

This cinema offers very comfortable seating, which is also tiered, removing the problem of people’s heads blocking your view of the screen. The sound and picture quality of the films is excellent. However, there are a number of issues with this establishment that are worth mentioning. The doors to the auditoriums are very heavy and require some effort to push open; sadly, they are not automated. If there were ever a fire, I do not relish the prospect of getting out of an auditorium quickly. The steps up to the seats are steep and the lighting is poor. Seat row numbers are displayed in red LED on the step edge at each row, which is not great if you have focusing issues. Entering the Cineworld complex itself is a chore. Whoever the architect was who designed the entrance to this cinema, needs to go back to school. To get access, you have to walk into the Beacon Shopping Centre via the pedestrianised entrance by the railway station. Then you traverse an escalator and then go back on yourself by walking past the restaurant units. Then it’s up another escalator or a very small lift in order to reach the foyer. At this point, it’s time to negotiate the concessions counter. Food and drink will always be overpriced as this is how cinema chains make their profits, not on ticket sales. This means having to queue in the same queues as for ticket purchasing. Make sure you arrive at least 30 minutes before the programme starts at weekends or for really big movies. Now let’s deal with the staff. They’re polite, but can often be ‘wet mops’; that is to say a little clueless. The training I don’t think is very good. I have, on a number of occasions, had to correct staff for obvious mistakes. The toilets are not near the foyer, but at the other end of the building. This is okay if you’re fit and lively, but a bit of a chore if you’re not. The lack of plentiful seating for such a huge complex is astonishingly poor; again, bad for the elderly and infirm. I just think the management of staff, provision of better customer service and the improvement of the facility itself, would be of great benefit to Cineworld and the filmgoers alike.

It was great, went to see 1917

Lights.. Camera... Blinding Floor!

Visited for the first time today, had a lovely time.

Very good

Very clean, nice large seats. Loads leg room. Neon lights make it look like something from Stranger Things though.

Great place but shame you have to pay extra for parking.

The gentleman a great film.

Great cinema. Spectacular management

love this cinema me and my partner have prime so we visit alot and it's always been a good experience. slushys are good not as good as tango ones but I must love them alot as I always buy the refillable. seats are fearly comfortable and some staff are very helpful and put up with alot of customer moody moments which I would fly kick them down the elevator for the stuff I've heard said but just shows cineworld staff can keep there cool props to them. oh only thing I think I'd improve on is when you need a loo and you have to hold your drink be nice for a cup holder or stand in toilet and the hand dryer it's not fun doing acrobats in a toilet just so you dont have to put your drink on the floor 😂

Ultra modern looking cinema with multi storey car park open late, spacious comfy seats all with unrestricted view of screen

Perfect to watch a movie . Disappointed in the price of the tickets. Just means i dont visit cinema as often as i would like

Decent cinema this. Good space with the seats and staff are helpful. Clean toilets.

First time to Cineworld perfick

Looks awesome, and cinema seats are very comftable!

Brilliant quality screens

Last night's visit to see the Star Wars film, 9/1/20, the lift was out of order. Phoned the number on the sign and the Beacon security staff took me up to the cinema via a different route. They also noted the time the film finished and were there to collect me and accompany me safely back down again. Friendly, extremely efficient staff. Thank you so much. Your assistance was much appreciated.

Just fab, seats really comfy, food very pricey though.

Just a shame you need a mortgage if you are hungry or thirsty

Cinema is nice but to much light is not very nice.

We got there about 15 minutes before the film and joined the queue to get food. There were two groups in front of us and after serving the first group the staff member disappeared without word. We waited about 5 minutes but no-one came. When we asked someone we were told that person was not serving anymore and we needed to join another queue ( which by now were about 5 - 6 people deep). After complaining it got sorted but I would've thought that having full staff available to serve should be a priority just before a film is due to start.

Good seating and picture quality. Sound is good but painfully loud and parking is a pain. Better when it was at the harbour!