Great character hotel with superb sea-view room. Good spa/swimming facilities. Friendly staff with professional outlook. Let down by food quality in general for both evening and breakfast meals eg lack of seasoning, cold and sometimes tasteless food

Sea facing rooms are stunning. This is a very well run hotel with professional and discreet staff. Dining room is wonderful, candle lit, fresh linens all the little touches that make it a luxury experience. Outdoor pool is warm even on a cold day. Location is perfect. Town facing rooms have a poor view so if it is for more than a quick overnight, make sure you book a sea view for a real showstopper of a stay.

Simpy wonderful hotel and staff, from having last been there in the 80s we were so excited to come back and had a superb time. Next time we won't leave it so long and will definitely be back again soon! Highly recommend!

Frequently visit the Grand Hotel for business and pleasure. Always find the staff friendly, helpful and welcoming. Great attention to detail, exceptional, delicious and tasty menu. High standards are always met!......

Stayed for one night. Lovely concierge gentlemen - extremely helpful and were fantastic first impression. Check in desk efficient - we arrived at 1.50pm - room not ready till 3.00ish so we went out for a walk along the front. Beautiful day and hotel just across the road from sea front.

Got into room at 3.15 - our room is on the first floor. Room had small double bed - very snug bathroom with the dreaded shower curtain! No mini fridge or iron and ironing board but there is a safe, trouser press and nice hair dryer. Have small molten brown toiletries which is a nice touch. Not exactly a room with a view but it was very clean and there was a nice nespresso machine and 3 coffee pods.

The room was lovely and warm so would suit if you feel the cold. Our rating for the room would be a 3 as we have stayed in cheaper hotels but the rooms have been bit more modern and larger especially the bathroom and size of bed. The 4 stars go to the staff who are exceptional especially the two ladies who came in the evening to refresh the refreshments, provide new towels and turn down the beds - nothing was too much trouble.

Breakfast was superb -a variety of cereals. Buffet style for fruit, yoghurt and cooked breakfast. You could also order a cooked breakfast via the waiter or waitress as the only egg at the buffet was scrambled. My husband had the full English ordered through our waitress and I had buffet. Both were exceptional. Toast and tea/coffee - small cafetière and silver tea pots. Tea was of excellent quality. The staff were very busy but so efficient and accommodating and very friendly.

Gym was very small - only a few machines and some weights. Spa pool small also and busy with quite a few children (it is Easter holidays). There is an outside pool. Couple of people were in it. Would be lovely during Summer I am sure.

Happy to answer any questions if you are contemplating a stay. If you want modern this is not for you. If you want exceptional service and silver cutlery and quintessential charm this is for you.

The service we have come to expect was maintained with friendly and helpful staff. A complimentary room upgrade was most welcome. Dinner menu accommodated all tastes and preferences. Great location for exploring the South Downs.

Spent a fantastic weekend with my wife. We had some treatments which were very good and I would recommend. We had dinner in the hotel which was very good, they did a carvery where they would serve you the meat at the table I went for it both nights (pork first night and lamb second). Will definitely be coming back again, was an easy drive from east London. I would recommend going to Beachy Head to see the views there’s a lighthouse that you can walk up to. Note you will need change if you take the car all parking has metered and they don’t take mobile payments. £1/hr.

very enjoyable despite the rain. swimming facilities excellent and the staff as always great. we enjoyed the quiz too even though we didn't win. The outside pool of course is the icing on the cake. warm in the water even though cold on getting out. had a wonderful couple of hours in there

We much appreciate the Armchairs in 232, on our previous visit we were in 132 which was newly decorated with modern chairs which are not conducive to an afternoon nap,. an essential part of daily life when one is in their mid eighties.

Great service staff very helpful especially with my disabled husband. Food was great and the location excellent for getting around especially for walks along the seafront before or after a meal. Will book again

Simply the best hotel at the whole coast! What a look! What an atmosphere! Extrem friendly stuff! Nice swinging evenings with The Grand Orchestra! Fantastic meals at he Mirabelle gourmet restaurant! And overall: The feeling: The good old times of this famous White Swan are still going strong!

We have been visiting this hotel from time to time over the last 40 years. About 5 years ago we stayed with friends visiting from France, It wasn't a wonderful experience and I remember being very disappointed with the service and food in the Garden Restaurant; we probably just hit an off night but didn't visit again until this Easter.

This visit was a wonderful satisfying experience with a standard of service seldom achieved in the hotel/service industry.

From the moment we arrived we were treated like valued guests. The concierge guys were exceptional and this first impression remained for the duration of our stay. Reception was equally welcoming and professional as were all the team we interacted with.

We booked a mid price room which was well furnished, nicely decorated, clean with very good facilities. The bed was a triumph of comfort, which is rare for many hotels. The bathroom was well stocked with good quality toiletries, soft fluffy towels and clean.

We only visited the restaurant for breakfast. Service at breakfast was again exceptional (bar one young lady who had an unpleasant attitude) and a question regarding the fresh fruit was efficiently dealt with. The breakfast surprised us as the quality of the produce was clearly evident and this had been prepared in a careful professional well cooked manner which was geared to maximizing the flavor of each individual item. Breakfast was a credit to the kitchen brigade working that morning.

The Grand Hotel Eastbourne has been operating for many years. We were impressed with the cleanliness of the common areas, the good quality wall coverings, carpets and period art on the walls. The building is a 'stately grand dame ' whom has managed to stay beautiful for many generations. It is a period building which needs constant love and care in maintaining its majesty.

If you are looking for stark modern lines or absolute perfection in public or private guest areas you maybe a little disappointed. But if you admire good architecture, period features and grand rooms you will be able to forgive the occasional reminder of the age of this fine hotel.

We didn't have an opportunity to use the Spa but the facilities looked impressive.

Eastbourne is a real treasure on the South Coast, with its unique bandstand and elegant pier. Taking a stroll along the promenade is such a pleasure. The exterior maintenance of the seafront hotels and apartments is a joy to witness as is the planted areas and absence of litter. Whether staying in a hotel or just a quick visit, Eastbourne has never failed to deliver on the pleasure factor.

From the minute I arrived to departure we had the most excellent experience at The Grand. From parking the car, check-in, fabulous room, great housekeeping, fabulous food and drink in the restaurant and afterwards in the bar, everything just contributed to a lovely stay. I took a friend who absolutely loved it and my little dog had a beautiful surprise of goodies when we got to the room as well! I cannot understate the excellence of this hotel. For me it is the epitome of elegance and excellence. The staff are so lovely, welcoming and helpful. Looking forward to returning back very soon! Thank you all.

The Grand markets itself as a 5 star hotel and although it is still grand particularly on the ground floor the bedrooms are certainly not of a 5 star standard. Having said that we enjoyed our weekend stay and would recommend it to others, just do not expect a 5 star hotel.

Our second visit to the grand for lunch.
Food was of good quality but vegetables were cold and plates unheated.
And yes the hotel needs bringing into the 21 century with decor and furnishings. I was shocked to see how old fashioned and dated and shoddy the furniture was especially in the bar area. Furniture is out of the 70’ /80’s , for. Luxury 5 start hotel it is definitely lacking.
Having frequented 5 star hotels in London there is no comparison apart from the excellent service.
Cocktails are also overly priced compRed with London please remember this is the south east!

Thank you for another excellent stay at The Grand. Excellent service, a very welcoming atmosphere from all the staff and good food at both breakfast and dinner. We look forward to a return visit soon.

Hotel entrance is magnificent!! Concierge brilliant reception good restaurant manager at breakfast great bar waitress ok
Room pretty good for the age of the building very clean. bearing in mind we were in Eastbourne the hotel was great couldn’t really fault it breakfast was brilliant albeit bad on so many levels 😜 I had a massive cooked breakfast 🍳 perfect treat ! Did not eat in the restaurant went into town as I wanted a chill weekend and did not want to wear a jacket for dinner smart casual would have been fine

We had a lovely stay in a wonderful hotel. All our needs were met and Eastbourne stood up to its reputation as the sunniest place in the UK - not entirely sunny but much better that the rest of the UK while we were there.

Another very pleasant two day stay at the Grand, which always provides a relaxing haven away from the cares of the world. Even an evacuation in the middle of the night due to a fire alarm (false) didn't dampen the spirits

We spent a 3 day short stay at the end of March 2018. Our experience from booking to check out was very good. Staff are attentive and helpful and worked together as a team to provide a relaxing stay. The service and food in the Garden restaurant was excellent. We were upgraded to an executive sea view room. However,the lounge lacked atmosphere in the evening and the tea and coffee was not hot. This is a lovely hotel and we will definitely return

This was the 2nd time staying here, but this time in a room with a sea side-view. Room was tired, two single beds pushed together to form a "king size"
Plumbing noisy and room needed re painting. Could of been dusted better as well!
Breakfast order on first two mornings were screwed up, we both ordered two poached eggs with mushrooms & tomatoes - got one small mushroom & one small tomato on a big plate - no eggs! Waiter wanted to leave what we had on the tables & make us wait for the eggs! Second morning, wife ordered omelette - 20 mins later after two reminders it finally arrived! Cheap thin bread used for toast, Not what you expect from five star hotel. Also could do with background music in breakfast room & bar areas.
Disappointed!!

Stayed for one night in a master suite (overlooking the main sign above the entrance) and it contained everything expected of a five star hotel. Plus points include:

- upon arrival, the concierge service is excellent
- check in easy and staff polite
- spa and gym on site
- food very good
- sea views
- parking available
- lots of lounge space for relaxation

areas for improvement:
- have more than just one draft lager (Heineken) available
- replace seating in steam room (or remove stains)

I had the pleasure of staying a night in this hotel and from start to finish the service and experience was exceptional!! I only wish I had longer to stay but will be making a visit again in the future.

Mirabelle restaurant over rated and overpriced. Rooms very tired and many needing updating but this was exactley what we expected from an old Hotel. Excellent service from all staff. Room service meal was very good.

from arriving and parking to the doormen carrying our bags the service and attentiveness of all the staff at the grand was first class , i would recomend the grand to all our freinds .the pool and sauna , steam room was brilllant.