Grand structure with some stunning displays for history lover. Service, spa and food was great. However, indoor pool and some other areas are dated and screaming for investment / refurb. Simply not giving you that 5 star value for money feeling throughout.

Also, I have to take another start away for faulty fire alarm system keeping us awake from around 3am one night. Probably another proof that investors should invest a little more into great asset and not just charge quests nearly £1000 for 2 night stay including breakfast and great dinner :-)

There really is not much to say about the "physical" aspects of the Grand Hotel, other than that it very much lives up to its name and reputation. It is a beautiful place, with all the amenities and refinements which would be expected from an hotel of its class, and so from the comfort of our room to the excellence of the food and service there really was nothing which could be faulted.
What I would like to remark upon instead then is the friendliness, which really was nothing short of exceptional. We were given the warmest of welcomes as soon as we checked in - or rather, Czeched in, as the friendly receptionist was from the Czech Republic and was delighted when I gave her both of my only known phrases in her native tongue. This really set the tone for the whole of our stay, as whether it was in the impressive Mirabelles restaurant or from the nice lady on the door of the breakfast room we were always able to enjoy some most pleasant exchanges. And whilst it almost seems wrong to single out any one individual, I have to say that Louisa in the bar not only made us a quite superb cocktail by the name of "chase me round the garden" - made with rhubarb vodka and highly recommendable - but she also took the trouble to show us how to make it and even to say where we could buy the ingredients ourselves, with again many a good laugh along the way. It was this greatly-appreciated friendliness which most enhanced what we had always been expecting to be an impressive stay, and so for us it really made it all the more so.

Lack of air conditioning and lifts not always working, but this didn’t detract from an otherwise enjoyable stay. The location of the hotel and ample parking helped to make this a relaxed stop in Eastbourne. Staff were always attentive and professional.

Wednesday lunch in the lounge. Avocado and smoked salmon salad, Eton mess. Delicious. Ahmed has been here for 30 years. Seaside stroll. Dinner in the Garden restaurant. Duck and plum sauce. Cheese delights. Thursday. Breakfast. Walk along the promenade. Lunch. Beef and vegetables. Pear strudel..Martin and Barbara have been here 23 years. Sunbathed by outside pool. Swam inside pool. Cocktails in the bar. Dinner in Mirabelle..Fine dining. Friday sunny walk to pier. Spa massages. Sad to return home.

Would go back. Food, service really good. Good location. Staff go the extra mile. Would border it a 4/5 star hotel. Not to far from town. Some lovely sea view rooms. We had a good 3 for the price of two nights

I could only spend one night in the hotel but I look forward to returning. The Grand Hotel is gorgeous. I loved every minute of staying there. Staff was great, dinner and breakfast were very good. My room was comfortable and the location of the hotel is excellent.

Had a lovely weekend break at The Grand Hotel. All the staff were lovely always acknowledged you and asked if you were ok. I would definitely recommend it. Glad there was a cool air fan in the room as it was still very warm at night .Just a sheet would have done instead of a duvet !

Had a good short break in this excellent hotel. A luxury hotel in this quintessential English seaside resort. Excellent decor and very helpful staff. The breakfast is a feast with an excellent selection of food.

4day stay which was extremely comfortable and relaxing. All staff were friendly and helpful. Food excellent. Restaurant Service excellent which made a thoroughly enjoyable experience. Made to feel special and well looked after. Spa and pool, clean and warm.

I wanted to stay in the hotel that Debussy had stayed in. A helpful member of staff showed me the Debussy suite.We had a very pleasant stay, and I wish it had been longer! The pool looked very inviting, but we didn’t use it.

I've stayed a couple of times here and it a relaxing stay - all the staff are very helpful and friendly. The hotel is spacious and the outside pool is very welcome in the heat of summer. The rooms though will need updating as the decor is getting tired. WI FI worked well and the free copy of the Sunday Times was very welcome.

The concierge especially as well as other staff were amazing. Very friendly and professional. Perfect quiet location. Within minutes of arriving by car we were made very welcome. Nothing was too much trouble.

A beautiful hotel filled with lovely staff, however they lack in attention to details to make it trully "grand". Staff dont seem to communicate with each other, so it is really hard to follow up on requests if you don't speak with the same person. We had to repeat our request for an ironing board and a mini fridge at least in 3 different occasions. For a 5* hotel of this size I find very silly that rooms dont have their own minibars and you have to request them. Ours, sadly was hotter inside than outside so totally missed the point.

That said, it is still a beautiful building (some bits could use a refresh) with excellent facilities - indoor and outdoor (heated) pools and a spa. We had one of the 2 bed suites on the ground floor and I must say the room was huge with plenty of space for our little family. For 3 adults we could have found some more bathroom amenities though.

Breakfast was Ok, but I found silly to offer full english breakfast on the a la carte menu as it is reduntant since all items are already on the buffet and it makes longer waiting times for guests that want other items such as omelettes. All items on offer were of good quality and plenty, but service felt rushed as if they were understaffed and requestes took long to be fullfilled.

Location is great with easy access to the beach and local shops and restaurants. Overall a nice stay but not sure if we would be coming back for more.

The Grand is everything it should be - it maintains lovely Victorian charm in both the public spaces and the rooms. We very much enjoyed our breakfast and champagne afternoon tea. All the staff are very friendly, professional and helpful - and the bar staff skilled cocktail makers - delicious! We had a very relaxing weekend - quite a treat.

Sadly our stay was marred by our visit to the Mirabelle restaurant. Although we cannot fault the staff, the meal was awful. The starters were dry and unplatable and the portion size was a joke. The main meal was not much better ( I ordered pressed lamb ) and it was dry and fairly tasteless.We definitely will not be going back there

Awesome experience, will definitely return when time and money allows! :-).Eastbourne and the Grand Hotel are truly special places and extremely well worth a visit if you haven't been before, if you believe that it's not for people of all ages then think again!!

A beautiful hotel filled with lovely staff. My daughter and I were wowed by the gorgeous hotel interior and the amazing customer service. Our spa massages were fabulous. Thank you for such a memorable trip.

I took my daughter and 4 year old grandchild to the grand. Myself and my daughter always try and go at least twice a year, we call it our chil place. It was the first time for my granddaughter and she loved it. She had a dressing gown and slippers all ready for the spa waiting in the room and milk and a cookie in her room at bedtime. I was so impressed with it. Also on a arrival she was given a backpack with the grand on t, with a fold up frisby and a drinking bottle. All the staff are fantastic and very friendly they can’t do enough for you, they make everyone feel special. Our first day we used the inside pool, everyone there so friendly. The second morning was so different. My granddaughter woke very early and wanted to go to the pool before breakfast so we did.as soon as we got in the pool an elderly man swam up to us and told us to move to the other end of the pool, as on one side there’s another shallow end. But there wasn’t any steps Ito the pool that end, nd as I’m a non swimmer I didn’t feel comfortable walking to that end in water with a four year old, so I stayed where we was out of the swimmers way. He then came up and told us to move again, which I replied no we are ok here we are not in your way. Again he came up and said loudly will u please move to that end, I said no we are no where near you and staying where we was and this pool doesn’t belong to you, we are not interfering with you , he then swam to the other end calling me ignorant whatever. My poor granddaughter who loves the water wouldn’t move from the side, just stood there looking terrified. When we got out, I told the reception at the pool. He knew exactly who I was talking about, as they have had many complaints about this man. Apparently he’s.a member and thinks he owns the place. My granddaughter still mentions that horrible man and asks why does he think he owns the pool.? Just beware of him in the pool if you have children and stand up to him. Hopefully they spoke to him but if he’s already had complaints he’s not going to take any notice.. Apart from him we had a wonderful time s always. Thanks again for the lovely things my granddaughter got and making he feel very special..

We stayed here for a night as a treat. The staff service is brilliant. Other businesses could learn a lot from the grand. The room was ok. All very clean and tidy. Only hang up was that there was no fridge in the room. I’d stay again anytime.

staff were excellent in all departments and breakfast was good. Our meals in both Garden and Mirabelle were very average and not up to the standard we expected and service very slow. We enjoyed the relaxation but expected more from the room and meals apart from breakfast which was good. We have stayed in many 5 star hotels and had better service.

Beautiful building in and outside in an outstanding location. Beds are comfortable, side room overlooking road is subject to traffic noises but quiet at night time. Would stay again. Spa changing rooms are dated but pool is beautiful

I stayed here with my family (2 adults and 3 children). From check in to check out we were treated to a five star experience that we cannot fault. The staff are all wonderful. The food and staff in the Garden Restaurant were amazing. My daughter has a peanut allergy and their expertise and sensitivity towards her meant that her dining experience was un-hampered in any way. The suite was spacious and well equipped. The leisure facilities were clean and both the indoor and outdoor pools were well enjoyed during our stay. We would not hesitate to recommend this beautiful hotel.

I had a 3 night break here with my family. I will be back. It's definitely geared for an older, more sedate, and quieter guest however ...but I could not fault the service. In my opinion, it would benefit from more music in general, the carpets need restretching and fitting in places and at breakfast the hot plates are too hot to handle! The restaurant is just a little stuffy and the lifts are in need of a refurb. However, all in all a lovely stay.

We booked and paid £97-50 for three of us to celebrate on the day of my 60th birthday. A very average afternoon tea, not much filling in the sandwiches or enough of them, passable cakes, acceptable plain scones. More tea on request. The palm court orchestra was delightful, the staff were pleasant.
However - anywhere you look on the internet the material referring to afternoon teas here will reference glasses of champagne at £8-50 - 'upgrade your afternoon tea anytime' - so, whilst dining, we asked for 4 glasses of house champagne (being opened and poured in the room) for which we were charged nearly £60 at the end of the meal.
I wrote when we returned and was fobbed off in a phone call which claimed we had been given a discount on the usual price of in excess of £20 a glass. We will not return.

Great experience and nothing to much trouble for the staff. Feel sorry for staff as some of the upper class don't treat staff with respect.