We had a three night stay and everything was excellent. My wife said it was the best hotel we have ever stayed in. The staff were really good. We had dinner in the Garden Restaurant one evening, and both the service and food were top-class. We hope that we will stay again in the very near future.

From the moment you arrive and are greeted in the car park till the moment you leave every member of staff goes the 'extra mile'. Nothing seems to be to much to ask for. Superb choices at breakfast and the staff are always ready if you need anything. The building itself is olde world just what we like- its like stepping back in time but with a modern take.

We stayed her Sunday to Monday and had the most beautiful stay. The rooms are all lovely. The lounge, bar and special dining rooms are all well maintained with beautiful period furniture and fittings. The afternoon tea looked delightful but as we didn't like the choice of sandwiches on that (a bit bland and boring) we decided to order our own sandwiches. These were expensive, but came with a small bowl of crisps which were deliciously salty and a very small amount of salad. Added as a surprise was an amuse bouche which was a tiny cup and saucer of homemade mushroom soup which was lovely. Sandwich over £9.50, and latte was £5.50 . unfortunately the drink came long before the sandwich and there was about another 40 mins wait, by which time the drink would have been cold had I not drank it! in the evening the meal was delicious . cost for table d'hote was approx. £84 for two persons without wine or any drinks at all. everything well cooked and service excellent and professional in every manner. The lunch the following day was beautiful, well presented, wedding style food and fabulous service again from warm friendly staff. I cannot fault this hotel. Our bedroom was beautiful and elegant, some would say 'old fashioned' but for me it's in keeping with the style of hotel i.e. elegant! slept very well on the massive bed and had a lovely relaxing bath in the huge bathroom. overall a fabulous stay and can't wait to go back.

The Grand is a charming hotel on the seafront at Eastbourne. It really is like the locations you see in the Hercule Poirot films. We were away for a much needed week of pampering and that is just what we got. The staff are friendly and jolly, nothing is too much. They have mastered the trick of being there when you want something but leaving you in peace when you don't.
I even liked the indoor pool complex.

Was given a voucher by our son and daughter-in-law to celebrate our 50th.
Booked for a Monday and amazed lounges were busy-then realised 1/2 term holiday period-people of all ages visible.
Shown to our reserved table by the fireside-very smart comfortable furniture-very attentive staff.
ordered our tea &coffee variety from huge choice available.
Cake stand duly arrived(but no cakes-touch odd) with 4 warmed scones;4 various choices of delicate pastries and some dainty filled sandwiches.
Oh dear -only 1 pat of butter to deal with the 4 scones-plus some jam and cream-with no spoons-whoops.
All very pleasant BUT never worth the £26 charge each.
leading off from the lounges are several corridors with display cabinets-one that caught our eye was the one with some excellent quality handbags all at competitive pricing..
Was able to park just outside the main entrance which was a treat-what with all the heavy rain/wind.

Superb size room with jacuzzi bath and comfy bed.
Free car parking out front.

Breakfast - White linen and silver.
A grand style dining room.
Mainly a buffet although when it's quiet the hot foods are not on the buffet but cooked to order.
Perfect juice, pastry, eggs to order.
All foods of great quality.

Service - we must have suffered from QHS(Quiet Hotel Syndrome).
Sunday the hotel was quiet - but service seems to disappear as staff do other jobs.
We wanted a drink from the bar, so we're told to go into the lounge and the order would be taken. Not many people about but not any staff either. Went back to the bar for an apology - we were forgotten.
Monday morning the dining hall is quiet for breakfast. Nobody to take the order - or rather, they were all doing other things. We had to go and get the waiter from laying up for lunch.
Shame really - I have always had good service but with just a few guests about, service goes into snooze mode.

From the moment we drove into the hotel to the moment we left we had nothing but a positive professional experience. Every member of staff were delightful. All the food and drink we had was of the highest quality. Our room was beautiful and as clean as could be. The temperature in the room was spot on and all the little extras in the room were a lovely treat. We had the best day & night away at The Grand & I would recommend it to anybody. I will try & stay there as often as I can now it was pure luxury thanks so much!

Staff very polite and welcoming. Traditional style hotel where nothing was too much trouble. Food in the Garden restaurant was first class. Some areas could do with updating as looking tired in places. However this wouldn't stop us going back for another visit.

Champagne afternoon tea in the resplendent and atmospheric Grand Hall the day after Valentine's day was delightful with impeccable service. Tea was replenished without prompting as would have any of the food, but we found there to be sufficient. A glass of champagne per person, nice selection of sandwiches, a quiche, scones and pastries at a price of £34.50 was quite reasonable.

This is the 2nd time we have stayed at the Grand. We were so excited as it's a really lovely old hotel with fabulous staff and it's like stepping into an Agatha Christie play. We booked a junior suite the 1st visit but as we were out at the theatre for most of the evening, on this occasion, we booked their deluxe room. Beware future guests of booking room 16 or any rooms near that one as this is near the main function room. The Grand is a luxury hotel, therefore the cost to stay is quite pricey and the least you would expect in a hotel of this standard, is a good nights sleep!
We always thought it was worth paying the price of a room at The Grand but this visit was truly disappointing. There was a function going on in the evening and when we returned to our room, the music boomed away until midnight. We thought that was bad enough but the clearing up of the venue continued until 1am in the morning with banging, crashing, people running up and down metal steps outside ( that's what it sounded like ) it really was awful and not being able to sleep was not what I'd paid my hard earned money for. Such a shame and most disappointing. Perhaps guests attending Weddings/ parties could be allocated rooms near the venue room in future and not allow couples like us to endure such a poor nights sleep.

Visited Sunday 11th of February 2018. I visit venues in and around the south coast for afternoon tea a fair amount,and my mother used to have her own cupcake and cake business so I think I am a fairly good judge when it comes to afternoon tea/cake. I have been to many venues including Chewton Glen, Reubens At The Palace, Limewood Hotel and Harrods to name a few. Afternoon Tea tends to range in price from around £25 to £35 per head and The Grand Hotel fitted in this bracket.

Overall for my review I have decided to give four stars.

No one likes a long review so the reasons why are outlined below:-

The good points:-
1) friendly front of house
2) beautiful building
3) lovely area at the rear of the entrance hall to enjoy the afternoon tea
4) chef accommodated my request for no egg sandwiches and substituted them for chicken instead with no questions asked
5) lovely tea with a good selection to choose from
6) sandwiches moist and well filled
7) both butter and clotted cream offered with the scones with lovely jam and plenty of all three.
8) that quiche was the best I have ever eaten. It was buttery and delicious.

The points I feel need to be worked on and are slightly negative are as follows:-
1) only plain scones given. No fruit.
2) only 4 cakes were presented to us and we were to share between the two of us. This meant that we had to cut them in half or have two each which meant we only got to taste half the amount on offer. In all the venues I have previously taken afternoon tea in I have never had to cut and share cakes and I have always been offered at least 4 cakes to enjoy on my own. I think The Grand were a bit tight on the cake front.
3) the toilets had no hand towels in them. So when I used them between the savoury and sweet course I had to come out with wet hands and dry them on my napkin that I was using for my afternoon tea
4) although beautiful the chairs were old and uncomfortable. The sofas were very low and the arm chairs had seen better days. Although the venue is trying to keep in keeping with the feel of the place
the hotel needs to get the balance right between comfort and style.
5) The servers need somone to pay attention to their appearance. One ladys pencil skirt was two tight and short and it didnt look proffesional. Another younger servers hair was put up in a bun in a half hearted fashion. Bits of hair hung out the back and she had clips stuck in and around it. The attention to detail just wasn't there.
6) two families enjoying afternoon tea had their pots of tea mixed up so when the first family started pouring their tea they noticed that it was the incorrect colour. They worked out they the two tables order had been mixed up but this isn't great service.
7) of the 4 cakes offered 3 were pastry based (egg tart, lemon tart and fruit tart). A better balance is needed. Instead of 3 pastry cakes (bearing in mind we also had quiche) other sweet treats could have been offered. For example:- jelly, home made marshmallow, brownie, a cupcake, macaroon or a biscuit.

So overall the afternoon tea was nice, but the portions need to be bigger because we all know that the mark up on afternoon tea is huge. For this I expect one cake per person. Tweaks could be made to help push the experience from a 4 to a 5 star. I hope that my comments are taken into account and you find them fair. I think constructive criticism is a good thing as it only makes us get better. Thank you for looking after us last weekend. Emma.

We were married on Wednesday ( Valentine’s Day ). We had dinner and stayed over night. Everything and everyone made it a truly wonderful wedding day for us. The welcome, service, music/band, meals, sauna and swimming and a lovely room with very comfortable bed. Thank you

Everything about The Grand is excellent. Old world service from delightful staff where nothing is too much trouble, the food is fabulous and the rooms are comfy with glorious sea views. The breakfast is exceptional, afternoon tea is a delight and dinner offers a nice choice beautifully cooked and presented.
Highly recommended.

Friendly faces on arrival . Lovely room and excellent meal in the garden restaurant. Lovely swimming pool and everyone so helpful. Nothing was too much trouble and a wonderful breakfast after a comfortable nights sleep. There was some renovations happening that did wake us up But not too early.

Took my in-laws to celebrate their diamond wedding anniversary. Could not have been better. Booked the winer warmer break and everything was perfect from provision of accessible room to a magnificat dinner in the garden resturant. Would definately receommend and stay again.

Upon arrival, and throughout our stay we were welcomed and served by the wonderful, attentive staff of The Grand, which encompassed a brilliant atmosphere with a taste of a largely lost age of grandeur and service. Not to be missed

Absolutely fantastic service.
The set meal was lovely.
Can’t fault the evening, the Garden restaurant is beautifully decorated and the waiters are immaculately dressed, we will be back, a very oiled machine 👍

A stunning hotel with fabulous rooms. We had a great welcome and the tall man was very helpful in bringing the baggage to our room and being very informative, a genuinely nice person. We came here after spending three nights at the London Ritz and tend to spoil our two grandchildren at Half Term with good hotels. My problem is this — we went into the Restaurant at the family end at 7.20pm and the “free kids food” looked disgusting, luke warm and congealed and we said to an employee that the food is appalling and the young lady said “well it has been there since 6pm”. Really, we were on the verge of going moving on. Went into the main dining room for one of waiters to say we did reserve a different table for you actually in the restaurant. Our grandchildren had a couple of strips of dark fried chicken and some soggy chips and were still hungry, so we asked for some more. On the bill was £42 for the children’s food, so much for kids eat free! So, after some discussion and complaint, the charge was removed with a comment that it really should have been charged. That’s it really, a world class hotel with grim and very unhealthy kids food and a confusing policy, so that was our first and last dinner we will ever have in this restaurant.

Very enjoyable long weekend to relax. Weather was not very good, but it did not dampen our spirits we simply enjoyed our time in the lounge enjoying the time relaxing, reading, eating and drinking coffee, tea and the most amazing hot chocolate.

Our stay was wonderful and i’d highly recommend staying here. Whilst the decor may be considered dated, nothing appeared “tired” and it was impeccably clean. The decor was in keeping to the property and shouldn’t be looked down upon. The food is lovely and their restaurant is well worth a visit. My only criticism is the price of drinks at the bar; we found ourselves venturing out to the bars in the town centre as we couldn’t justify £15-£20 for a single drink - as nice as they were!

We stayed on the Winter Warmer deal which was very good, Lovely Hotel ,,very comfortable and friendly, Room excellent couldn't fault,Only disappointment was the Garden Restaurant, First night we ate in the Restaurant very disappointing, cold plates and luke warm food, brought it to the Restaurant Managers attention, asked him to touch the plate, which reluctantly he did (understand his reluctance) he agreed and said he would have a word with chef but we didn't here any more about it Next morning breakfast we ordered Toast and tea and asked it to be served all together,, how ever toast and tea was forgotten , we had to get a waiters attention and toast and tea was then served half way through breakfast ,This is not acceptable Such a shame as every thing else was good, second night we had room service which was excellent, every thing was piping hot We will certainly stay at the Grand again but will be reluctant to visit the Garden Restaurant, The other restaurant was closed for refurbishment so can't comment on that

Returned yesterday from a two night Winter Warmer break. This consisted of buy one night, get one free. You had to eat in the hotel restaurant on one night. You were also given a light lunch on the 2nd day and a bottle of wine in your room.
We had two deluxe rooms booked. One for my husband and I and the other for my mother in law. Rooms 18 and 19 looked as thought they were recently refurbished. The bed was one of the most comfortable I have slept in and the pillows were to die for. There was a nespresso machine aswell as a kettle. Everything was replenished twice a day, once in the morning and once at the turn down servcie. The bathroom had mini Molten Brown products which are lovely.
We ate in the Garden Restuarant on the first night which was just fabulous. Our order was taken in the bar and we were brought a lovely selection of olives, nuts, crisps with our drinks and then canapes. Really is true 5 star service. After dinner we were back in the bar and very happy to see that there was a live band perfoming. Lots of people up dancing which was lovely to see. We stayed till the very end of the music because the band were excellent. Only wish we knew how to dance properly.
Breakfast was wonderful and everything you could wish for. It was a leisurely experience and top notch service as always.
We vsited the spa four times and the pool is a great temperature and a very good steam room and jacuzzi.
The weather on saturday was awful but we took a drive to Seaford and came across a lovely pub called the Cuckmere Inn. Stunning views and great atmosphere. Didn't try the food as we were going back for lunch at the hotel. Definitely will next time.
The lunch included in the deal was Soup and a hot platter which was more that enough and we had it in the lounge. Again they brought olives, nuts and crisps.
We went to the lounge again on the Saturday night and listened to the band. The female singer really was excellent. I just loved listening to her. Its very rare that I would sit in a hotel bar all night but did on two occasions.
So all in all wonderful weekend. If the weather is bad, just soak up the atmosphere of the hotel. We have already booked to go back in May when hopefully can enjoy the outdoor pool too.
My mother in law has a blue badge so we were able to reserve a parking space but there didn't seem to be an issue for anyone getting a space.

The room was wonderful lovely sea views and sun rise first thing in the morning was great to wake up to . The service in the Garden Restaurant and lounge were excellent . The location of the hotel is perfect for walks along the sea front to the town center and is close to all the theaters in the town . I would recommend it to you all

Stay again,but miss Dinner,too expensive.wines way too expensive also,breakfast superb!!!!!!! The best breakfast I have eaten, I wish the same could be said for dinner/lunch!Amemities available fantastic,great location,staff FABULOUS,maids in particular.The open fires high ceilings iceing on the cake!!Location breath of fresh air hence across from the sea,only a stonesthrough away.Do not get complacent,please review Wine priceing/dinner

Excellent hotel. Only let down by a below par meal on our last night. Otherwise one of our favourite hotels. Would recommend to all friends. The views from the sea facing rooms are spectacular and are a must.