The Grand Hotel Eastbourne
Latest Reviews
Lovely hotel, fab room and the food was very good but the highlight was the staff. Everyone was just fab, very professional and always with a smile. Thank you
Source: google.com
Before I let you know.Yes it was expensive.Yes we had special guests staying as it was Tennis Week.With that over I would like to say we had a great 3 nights stay for my Wife Birthday.Friday 17th June until Monday 20th June.The staff were exemplary.They kept our Car Space when we went out.And greeted us overtime we came in.Only one hiccup.Anew waitress wrote down what we ordered but never put it through.We waited for 40mins for our food and drink.When we asked about this they were mortified.They wouldn't let us pay for the evening food & drink.People will say "it's alright for you ?,you have the money."But I'll say this once in a lifetime you get what you pay for.Well done the Grand.
Source: tripadvisor.co.uk
Fabulous service and extremely helpful staff. I would particularly like to call out Reece from the Concierge who was so helpful with our parking and luggage. He is a credit to your hotel.
The public areas of the hotel are very well maintained. Whilst our room was large, some of the furniture was a little dilapidated and the bathroom should really be upgraded, although it was very clean.
Having said that, we had a wonderful stay and will return for afternoon tea in July.
The public areas of the hotel are very well maintained. Whilst our room was large, some of the furniture was a little dilapidated and the bathroom should really be upgraded, although it was very clean.
Having said that, we had a wonderful stay and will return for afternoon tea in July.
Source: google.com
Lovely Spa Day with wonderful treatments
Source: google.com
We had a short 3 day break over Jubilee Weekend - Executive Room (237) - worked out a tad over £500 per night including breakfast, dinner, wine. Stayed here on previous occasions but this time The Grand fell a little short of our previous visits. The room was spacious and clean - but the shower was a tad cranky/sensitive to holding a decent temperature - small adjustments of the lever caused big variations in temperature.
The food was good - but the ambience of The Garden Restaurant (at dinner) was not great - The Mirabelle Restaurant is more relaxing.
The bar service was varied - generally good - but sparser as the evening wore on. At 20:45 in the lounge we were comfortably seated and drinking but then rather rudely“moved on by the bell-hop as he needed to lift the carpet for the dance floor” - despite the band not striking up for another 45 minutes. Usually in a good establishment the bar staff would have lifted our drinks on a tray and reseated up - not so at The Grand - the bell-hop clearly rules the roost.
The parking was difficult - many slots in the grounds are pre-reserved (for a fee) - we used roadside parking for free at St John’s Road about a 10 minute walk away - only to be told at check-out that the doorman should have given us local authority permit for parking in the road directly outside - neither well advertised I have to say; nor mentioned on their website.
Overall we did enjoy our stay but unlikely to return until they sharpen their act.
The food was good - but the ambience of The Garden Restaurant (at dinner) was not great - The Mirabelle Restaurant is more relaxing.
The bar service was varied - generally good - but sparser as the evening wore on. At 20:45 in the lounge we were comfortably seated and drinking but then rather rudely“moved on by the bell-hop as he needed to lift the carpet for the dance floor” - despite the band not striking up for another 45 minutes. Usually in a good establishment the bar staff would have lifted our drinks on a tray and reseated up - not so at The Grand - the bell-hop clearly rules the roost.
The parking was difficult - many slots in the grounds are pre-reserved (for a fee) - we used roadside parking for free at St John’s Road about a 10 minute walk away - only to be told at check-out that the doorman should have given us local authority permit for parking in the road directly outside - neither well advertised I have to say; nor mentioned on their website.
Overall we did enjoy our stay but unlikely to return until they sharpen their act.
Source: tripadvisor.co.uk
Outstanding hotel, amazing room and very helpful staff.
I was very lucky and was upgraded. The room was junior suite and was amazing and with a side sea view.
The breakfast was brilliant and service was very professional.
When you stay you must visit the spa and indoor pool. The outdoor pool is also heated and very nice.
The cocktails were very well prices and the bar service was professional.
Just take some to walk around the hotel and explore and enjoy the decor inside and out
I was very lucky and was upgraded. The room was junior suite and was amazing and with a side sea view.
The breakfast was brilliant and service was very professional.
When you stay you must visit the spa and indoor pool. The outdoor pool is also heated and very nice.
The cocktails were very well prices and the bar service was professional.
Just take some to walk around the hotel and explore and enjoy the decor inside and out
Source: tripadvisor.co.uk
Amazing place to stay, great architecture and such a grand place to reside. The food was amazing and the service was very professional and five star.
The room was upgraded and was clean, fresh and massive. The spa and pool facilities whilst slightly aged were clean and nice to.use.
I love the fact you check out and have free run of all the hotels facilities. Nothing was too much trouble for the staff.
The concierges were professional, polite and the car parking service second to none..The parking is limited but if you need to park outside the hotel give you the parking ticket.
Every little detail was thought about. This fine hotel is part of the Elite hotel group. This is the third one we have stayed in and they are all brilliant.
Outstanding stay.
The room was upgraded and was clean, fresh and massive. The spa and pool facilities whilst slightly aged were clean and nice to.use.
I love the fact you check out and have free run of all the hotels facilities. Nothing was too much trouble for the staff.
The concierges were professional, polite and the car parking service second to none..The parking is limited but if you need to park outside the hotel give you the parking ticket.
Every little detail was thought about. This fine hotel is part of the Elite hotel group. This is the third one we have stayed in and they are all brilliant.
Outstanding stay.
Source: google.com
An absolutely amazing stay at this really wonderful and classy hotel. The facilities were brilliant, the staff are so friendly and professional and nothing is too much for them. The concierges were so helpful and kind especially James (Jim), Chris, Cole and Reece. The Spa centre staff were awesome, Angela, Alice and Emily. We were in room 234 and the views and room layout for our family were just amazing.
Source: google.com
Overnight stay and visited the spa for some treatments.
The hotel decor wasn't really to my taste. Seemed quite old fashioned but that's my opinion.
It's really clean and all of staff were really nice.
The spa was really good
Had breakfast in the morning which average, coffee was not great ☹️
I wish the shower was adjustable in the room as I couldn't fit under it (5'11)
The hotel decor wasn't really to my taste. Seemed quite old fashioned but that's my opinion.
It's really clean and all of staff were really nice.
The spa was really good
Had breakfast in the morning which average, coffee was not great ☹️
I wish the shower was adjustable in the room as I couldn't fit under it (5'11)
Source: google.com
Old 5 stars hotel. Nice, impressive...everything good...the food amassing. We stayed for 2 nights only in a massive master ensuite but you can see everything is old...very old still nice as vintage but not that 5 stars you expect. The bathroom toilet reservoir was very noisy after you flush the water...anyway overall was a nice and relax stay we enjoyed every moments.
Source: google.com
My daughter and I attended the Platinum Jubilee Indoor Street Party yesterday and enjoyed every moment. The room was beautifully decorated and very festive. The Jazz band gave it a retro feeling as did the delicious food. The staff were all very pleasant and attentive.
A truly memorable occasion!
A truly memorable occasion!
Source: google.com
Had a few issues with service, our starters were given to the table next to us, breakfast service was slow and our room service breakfast had things missing. Our suite was very nice and the hotel is well located. I had a very nice treatment in the spa.
Source: google.com
We had a lovely afternoon tea. A very belated Christmas present from two years ago. The ambience was wonderful and staff very attentive.
Source: google.com
Staff were all super nice.
Room was comfy and clean.
The hotel is a bit like being in Roald Dahl's 'The Witches' though... or 'The Shining'...
Y'know, in a good way.
Room was comfy and clean.
The hotel is a bit like being in Roald Dahl's 'The Witches' though... or 'The Shining'...
Y'know, in a good way.
Source: google.com
The Grand is the Grand. Spacious, stylish. Excellent food and service. Love the atmosphere of the old days of a grand hotel on the English coast. So British.
Source: google.com
My wife and I celebrated our 20th wedding anniversary at the Grand Hotel and had a wonderful stay. Excellent food, excellent room and excellent service from all the staff.
Source: google.com
We were given an awful room at first, the service people came within 10mins, then my husband asked for another room. They said they could upgrade us but we would have to pay a little more, which we did. It was a suite and the staff were very friendly
Source: google.com
We went for afternoon tea. The food was excellent. The sevice very good and the location fantastic.
Source: google.com
Always fantastic service, beautiful rooms and excellent dinning. Not cheap, but delightful treat.
Source: google.com
Spa Day gift from family. Staff lovely, food wonderful. Great day.
Source: google.com
Absolutely beautiful and worth every penny
Source: google.com
What you would expect from the Grand Eastbourne.
Source: google.com
We have just returned from our first ever stay at The Grand and have already booked a return visit for next month.
From the moment we arrived in the rain and were greeted by a kind concierge with an umbrella to the moment we left five days later, we were superbly looked after by all of the staff.
The room, the indoor and outdoor swimming facilities and the food in the Garden Restaurant were all excellent and a couple of special mentions.
Fen for running the restaurant so well at both breakfast and dinner, Harry for running the bar so efficiently and providing a warm welcome every evening and Olivia for her bright and positive outlook and for looking after us so well. Their superb service really makes a difference.
Many thanks and we are looking forward to our next visit.
From the moment we arrived in the rain and were greeted by a kind concierge with an umbrella to the moment we left five days later, we were superbly looked after by all of the staff.
The room, the indoor and outdoor swimming facilities and the food in the Garden Restaurant were all excellent and a couple of special mentions.
Fen for running the restaurant so well at both breakfast and dinner, Harry for running the bar so efficiently and providing a warm welcome every evening and Olivia for her bright and positive outlook and for looking after us so well. Their superb service really makes a difference.
Many thanks and we are looking forward to our next visit.
Source: tripadvisor.co.uk
The staff at the Grand make you feel very welcome, starting with the wonderful concierge team who will do their best to find you a parking space and then quickly whisk your luggage off to your room. Even though we arrived very early in the afternoon our room was ready and we were able to start our break with a lovely room service lunch on our sunny balcony.
All the food was excellent during our stay. The English breakfasts are freshly cooked and we also dined in both the Mirabelle and the Garden restaurant. I had the lemon sole, which was delicious and my husband had the guinea fowl which he enjoyed. We enjoyed all the courses and had a lovely evening. The more traditional food in the Garden Restaurant was also very good, although on this occasion the main courses could have been a bit hotter, but we still enjoyed it.
Our room was comfortable and had everything we needed. We did have a malfunction of equipment in the room which was quickly resolved by the Duty Manager while we were out having dinner and she very kindly compensated by taking our drinks off the restaurant bill. (Thank you.) These things happen and it is how they are dealt with that matters.
We look forward to returning to the Grand for another happy stay.
All the food was excellent during our stay. The English breakfasts are freshly cooked and we also dined in both the Mirabelle and the Garden restaurant. I had the lemon sole, which was delicious and my husband had the guinea fowl which he enjoyed. We enjoyed all the courses and had a lovely evening. The more traditional food in the Garden Restaurant was also very good, although on this occasion the main courses could have been a bit hotter, but we still enjoyed it.
Our room was comfortable and had everything we needed. We did have a malfunction of equipment in the room which was quickly resolved by the Duty Manager while we were out having dinner and she very kindly compensated by taking our drinks off the restaurant bill. (Thank you.) These things happen and it is how they are dealt with that matters.
We look forward to returning to the Grand for another happy stay.
Source: tripadvisor.co.uk
It is always a pleasure to stay here. You a greeted by the wonderful doormen, Chris, David and Tony who have been there for decades, as also has Barbara at breakfast. All the staff are special and give superb service.
Source: tripadvisor.co.uk
