The Grand Hotel Eastbourne
Latest Reviews
Wow!! A beautiful hotel. Lippers and dressing gowns provided. The staff couldn't do enough. Some of the rooms with a sea view are top class. The rooms are very luxurious. The linen ,duvet and bed are the most comfortable. There is coffees , teas and pods for making deluxe coffees. There is a swimming pool outside and massive decorative rooms for events. The drinks are expensive but service is outstanding.
Breakfast was top quality and there was plenty of variety . Smoked salmon to avocado. Small croissants and yogurts and a variety of drinks such as grapefruit or cranberry.
Only negative is there isn't sufficient parking out the front unless you pre book. Alternatively park on the road at the side or at the back of the hotel.
The location is just opposite a lovely beach . A five min walk with a few steps.
Breakfast was top quality and there was plenty of variety . Smoked salmon to avocado. Small croissants and yogurts and a variety of drinks such as grapefruit or cranberry.
Only negative is there isn't sufficient parking out the front unless you pre book. Alternatively park on the road at the side or at the back of the hotel.
The location is just opposite a lovely beach . A five min walk with a few steps.
Source: tripadvisor.co.uk
I will be back, the Mirabelle restaurant was a particularly delightful part of my stay with unbelievable food served in style, congratulations to Benjamin & the restaurant team you were awesome-best meal I’ve had for years THANK YOU (a special mention to all the staff on the doors esp David a fellow Wiganer who had us laughing & the waitress in the bar who had a sore foot - didn’t catch her name - she was brilliant & deserves a raise)
Source: tripadvisor.co.uk
I'm just back home after a weeks's stay at The Grand Hotel Eastbourne. My late wife and I have visited The Grand a few times in the past. This time I was visiting on my own.
This is an amazing place to stay. The staff are so attentive, nothing is too much trouble. The customer careat The Grand is second to none. The food is excellent whether you dine in The Garden Restaurant or have something in the Chatsworth Lounge. The breakfast menu offers a very wide choice as you would expect from a five star hotel.
This is an amazing place to stay. The staff are so attentive, nothing is too much trouble. The customer careat The Grand is second to none. The food is excellent whether you dine in The Garden Restaurant or have something in the Chatsworth Lounge. The breakfast menu offers a very wide choice as you would expect from a five star hotel.
Source: tripadvisor.co.uk
On arrival you can’t help but be wowed by the overall impression of this hotel. All of the staff were amazing giving an excellent service. Special mention to Chris who works front of house for his help in securing a parking space (top tip, you have to pay to reserve a space but if you turn up and one is available then it’s free). However if you look beneath the veneer of the overall impression then this is not a 5 star hotel,
Tired furniture in the public areas
Worn carpets
Chipped surfaces throughout
Bathrooms need an upgrade
Indoor pool area was tired and jacuzzi not very powerful
Breakfast was excellent on both days and we had one dinner in the Garden restaurant which was expensive but good my only criticism being there was no pianist.
As a treat we wanted cocktails before dinner however were unable to sit in the bar area due to it being monopolised by a loud wedding party who were between the ceremony and wedding breakfast. We therefore sat in the lounge trying to ignore the noise until the party began to overspill into there with children running around, not very relaxing. We then moved to another area in reception to finish our drinks only to be confronted by one of the bridesmaids sobbing loudly (I fear drink was a factor) so all in all we paid £35 for 2 drinks we couldn’t enjoy. I understand that weddings are very lucrative for hotels however we are all paying customers and one should not have a better experience at the expense of others.
Overall I paid nearly £400 for 2 nights in one of the cheapest rooms with breakfast included and although we had a good time, this was not 5 star luxury as the hotel needs a massive refurbishment to bring it up to standard.
A 5 star service yes, but a 5 star hotel, no.
Tired furniture in the public areas
Worn carpets
Chipped surfaces throughout
Bathrooms need an upgrade
Indoor pool area was tired and jacuzzi not very powerful
Breakfast was excellent on both days and we had one dinner in the Garden restaurant which was expensive but good my only criticism being there was no pianist.
As a treat we wanted cocktails before dinner however were unable to sit in the bar area due to it being monopolised by a loud wedding party who were between the ceremony and wedding breakfast. We therefore sat in the lounge trying to ignore the noise until the party began to overspill into there with children running around, not very relaxing. We then moved to another area in reception to finish our drinks only to be confronted by one of the bridesmaids sobbing loudly (I fear drink was a factor) so all in all we paid £35 for 2 drinks we couldn’t enjoy. I understand that weddings are very lucrative for hotels however we are all paying customers and one should not have a better experience at the expense of others.
Overall I paid nearly £400 for 2 nights in one of the cheapest rooms with breakfast included and although we had a good time, this was not 5 star luxury as the hotel needs a massive refurbishment to bring it up to standard.
A 5 star service yes, but a 5 star hotel, no.
Source: tripadvisor.co.uk
Just returned from an overnight spa package weekend and we had a fabulous time. The customer service is of the highest quality - nothing was too much trouble. The location is great with the seafront so close. The food was amazing and breakfast was also good with lots of choice. Spa was good and had the basic facilities of a pool, steam room and jacuzzi. Some reviews have said the hotel decor is dated however I think it’s part of the charm and the service etc outweighs that - everything is clean and tidy which I think is the main thing. I would 100% stay again and recommend to friends
Source: tripadvisor.co.uk
Fantastic stay at this wonderful seafront hotel. Staff were attentive and helpful. Food was delicious! Due to a door lock issue we were upgraded to a gorgeous junior suite. Thank you to Jason for his assistance and getting us moved swiftly. We look forward to returning to The Grand very soon
Source: tripadvisor.co.uk
We had the most amazing stay. The deluxe rooms are so spacious and nice. The rooms and entire building is clean and lovely. The spa was immaculate and I had a best massage ever. Reece in the spa is amazing and was really helpful. We will definitely be back
Source: google.com
Ok , so we are in Eastbourne and we’re passing by the Grand Hotel opposite the Beech and fancied a coffee . The entrance is very Grand and the concierge open the door for you , it’s a very nice introduction to the Hotel .All the staff were very helpful polite and gave a first class service. Now I’m afraid this is where it kind of comes to an end , the reasons are maybe down to taste and this is not really mine . Don’t get me wrong the architecture in and out is really nice it just seems very dated and very beige plus was full of …let’s just say fuddy duddies and old people, it could really do with a good updated makeover whilst still respecting the Architecture and History. Another gripe of mine was poor week tasting Cappuccino,although the shortbreads served with it were outstandingly good and considering the environment you were in was fairly priced . Hope you enjoy the pics 😊 x
Source: google.com
My wife and I had a wonderful afternoon tea with live music from a classical quartet. The staff were fantastic, being very attentive asking if you wanted more tea etc. Carmen in particular was a star 🌟. Will be back again and definitely recommend.
Source: google.com
Had faboulous tasting menu dinner with wine flight too!
Source: google.com
Lovely service, great place to meet and socialise
Source: google.com
Lovely spa. But overpriced overall
Source: google.com
Well what can I say our favourite place we spent a great new year there x we are here again for our anniversary yesterday.
Source: google.com
Great hotel with lovely views over the Long Sands.
Source: google.com
Sunday lunch is the best
Source: google.com
There were eight of us for Afternoon Tea on a Tuesday and it was a good job we had booked as the place was almost full. We were shown to our comfortable armchairs and sofas and left for 10-minutes or so to relax and look around before our order was taken. The Afternoon Tea was excellent - 4-finger sandwiches (ham, cheese & pickle, smoked salmon and cucumber and 1-egg finger roll; 2-scones (plain and Fruit) with strawberry jam and clotted cream and 3-small cakes per person and as much tea or coffee you could want. The service was impeccable, the service staff attentive but not pushie. The room was nicely decorated, light and airy with some lovely views across the promenade to the sea. A really lovely setting for a celebration..
Source: tripadvisor.co.uk
Stayed for two nights at this renowned hotel, which mainly came up to our expectations . Hotel had plenty of lounges and public areas but requires a bit of tlc especially to the woodwork and panelling.
Service was impeccable in the hotel with excellent parking which can be reserved if you are disabled. The porterage and concierge service was perfect.
although we did not use the spa facilities we took a look and were surprised that the entrance passageway was very poor and in need of a serious uplift.
The hotel is in a great position close to the town centre and the major facilities. the promenade is just across the road. We dined in the Garden Room Restaurant where the food was of a very high standard. (see separate report)
Service was impeccable in the hotel with excellent parking which can be reserved if you are disabled. The porterage and concierge service was perfect.
although we did not use the spa facilities we took a look and were surprised that the entrance passageway was very poor and in need of a serious uplift.
The hotel is in a great position close to the town centre and the major facilities. the promenade is just across the road. We dined in the Garden Room Restaurant where the food was of a very high standard. (see separate report)
Source: tripadvisor.co.uk
The positive
staff were very helpful and polite. We had a free upgrade to a junior suite :-) with a sea view.
The negative.
We dined in the restaurant on the evening of our arrival. my wife is celiac and ordered lasagne off the vegetarian menu which was supposed to be wheat free, unfortunately this was not the case, we reported this to the staff!!!!!. Breakfast was very limited as most of the food was "smoked" i.e. bacon/fish. As I cannot eat this I requested no bacon or mushrooms, guess what arrived ---- smoked bacon, mushrooms a brick of a hash brown and a sausage so burnt it was inedible. As a result 3 days of "continental" breakfast.
Like others we were disappointed with the price of the cocktails 2 drinks the best part of £40.00 :-( .
The Jacuzzi was a bit lacklustre with very little air/bubbles and the approach/entrance to the spa via the lift really wasn't star.
staff were very helpful and polite. We had a free upgrade to a junior suite :-) with a sea view.
The negative.
We dined in the restaurant on the evening of our arrival. my wife is celiac and ordered lasagne off the vegetarian menu which was supposed to be wheat free, unfortunately this was not the case, we reported this to the staff!!!!!. Breakfast was very limited as most of the food was "smoked" i.e. bacon/fish. As I cannot eat this I requested no bacon or mushrooms, guess what arrived ---- smoked bacon, mushrooms a brick of a hash brown and a sausage so burnt it was inedible. As a result 3 days of "continental" breakfast.
Like others we were disappointed with the price of the cocktails 2 drinks the best part of £40.00 :-( .
The Jacuzzi was a bit lacklustre with very little air/bubbles and the approach/entrance to the spa via the lift really wasn't star.
Source: tripadvisor.co.uk
We returned to the Grand for one night including dinner and breakfast to celebrate a birthday. Ive given 5* for an overall experience which has been consistent over the many times we have visited . Its not a 5* luxury hotel but makes up for that with superb service in a traditional way , in no way stuffy. The staff are smart, friendly and professional the room we had was spacious , clean and warm. Cocktails in the bar, dinner and breakfast were all very good. Being local the position wasn't important to us but located on the sea front 10mins from the town centre and a stroll from Beachy head puts the hotel in an excellent position. We will certainly be returning at some point in the future.
Source: tripadvisor.co.uk
Came to the grand hotel as a suprise for my girlfriend and the experience was magical. She loved the grandeur of the hotel and the amazing staff and felt like she was a princess which is the what I wanted. The room and food was amazing and I definitely recommend having breakfast in your room. Staff could do
Source: tripadvisor.co.uk
My husband surprised me with a meal here in the garden room restaurant. It was grand for sure, the high ceilings and mouldings were all so beautiful. the staff were very attentive. The food was superb and worth every penny . If your looking to treat yourself or some else this place is worth the visit
Source: google.com
A one night stay and a meeting room hire at this friendly and welcoming hotel. The accomodation was superb, clean and very comfortable. The meeting room was great and the service I received throughout my stay was exceptional. I made full use of the leisure facilities (gym and pool). Nothing was too much trouble. I would highly recommend.
Source: google.com
We had an awesome spa day experience at The Grand . From the moment we entered the hotel until the minute we left, we were treated like royalty. There was such attention to detail and we thoroughly enjoyed everything from the meal to the massage. Their customer service is to be commended.
Source: google.com
Wow what can you say! This hotel is amazing from the staff, to the rooms, spa, bar and especially the restaurants and afternoon tea.... they were all fantastic. Will definitely be back later this year
Source: google.com
What a very relaxing atmosphere it has. Very clean, neat and tidy. Exceptional food and service to go with it. Staff are always on hand and helpful without being too busy for you. Endless areas where you can sit and have a tea or beer.
Source: google.com
