Came down to the Grand for the weekend. The room that I had was absolutely fantastic with a lovely sea view, nice, and spacious to. The room was so quiet. There was a poor little dog barking in the next room and it was not until I opened the door that I heard him. Emily and Lotte in the bar were fantastic again they both remembered what I like from the last time I was there, also the new Maitre’d that had come from the Cavendish Hotel remembered me (I never did know his name) and what I like even though I had not seen him for a few months. Will defiantly be going back

There is nowhere else in the UK quite like the Grand, and we have been back here many times. This time we had a lovely, refurbished room which was much more up to date than usual. Service is as always excellent and the staff are extremely well trained, as one would expect since this is all extremely expensive.
The spa is good, though this particular weekend it was extremely crowded with a (nice!) hen party. The bar is excellent, there is a band playing at the weekends with opportunity for dancing, a pianist in the restaurant etc etc. All very lovely!
My only slight complaint is that I wish the Grand would get a bit more on board with modern dietary requirements; there is no soya milk, yoghurt, or non-dairy margarine around, and the vegetarian menu is fine but not the greatest or most imaginative for vegans even though I had made my request in writing well in advance. So I would love it if someone in the kitchen could have a think about all that!
Other than that, we'll be back as we often are......

Called in for Sunday lunch. No booking - so we could only sit in the restaurant much later on.
So we had a lounge lunch.

Mushroom soup and a club sandwich.
All top class and service excellent.
Not the cheapest but still good value for the entire experience.

Excellent food beautifully presented with first class service.
We had 3 courses for about £26 on the set menu. There were 4 or 5 choices within each course and the food was delicious. We felt it was very good value for the quality of the meal. The drinks do of course increase the cost but as a relaxed meal with friends this was the perfect way to spend a Saturday afternoon.
We had coffee and chocs after the meal and were not rushed at all. The bar, restaurant and public areas we saw in the hotel are all tastefully decorated and beautifully kept.
Highly recommend.

Just returned from a night stay in this historic hotel.

We went straight to the pool and sauna area everything seemed perfect to me - service excellent towels provided.

We then took in some afternoon cocktails - expensive but of the highest quality and nibbles readily filled up and I am talking top class olives and nuts.

Dinner and breakfast were taken in the garden restaurant and all in all everything was just about perfect. Price again the only thing you might question. But then when you looked around the dining room the decor was spectacular and that all needs paying for.

The one let down for me was the decor in the common parts and the room that I stayed in - I felt for the money being charged perfection is required. It wasn't perfect it needed decorating and new carpets were required.

All in all a thoroughly enjoyable experience and one I'd be happy to revisit again soon. Victorian style hotels like this should continue to provide us with a feel of times gone by.

We had been doing quite a lot of driving Last Thursday,a hospital visit to Maidstone and got lost at one point so we were nearly home.(Hastings).In need of a cuppa and the loo we turned into the Grand. My partner said I wonder what the Concierge will make of my old Daggenham Dustbin ? ( old Ford).And our casual clothes.,We are usually better turned out.And a bit embarassed by our attire Not a flicker of snottiness from the Concierge, Nice Man, a warm welcome of good afternoon Sir and Madam and would we like afternoon tea ? We were shown into the front Lounge and very quickly the staff laid the coffee table with a linen cloth and Napkins followed swiftly with Tea and scones, Jam and clotted cream.Much needed and to do it in style is a great treat for us and a pick me up for me as Ive been through the wars with face surgery recently and more to come.Everyone made us feel like Royalty and we will be back soon.Many thanks to all.

My family and I came here as a family member of our turned 70 and had paid for all the family to come down for a lovely meal and see each other again. Our family was huge and the staff were very friendly and helpful. The food was amazing I had no complaints about anything it all tasted amazing. The table was nicely set and we had lovely flowers in the middle of the table. The toilets were clean and tidy and we had everything we needed. Would definitely come here again!

I have pointed out the bad bits first! Do read until the end! Upon arriving it was suggested I carry my suitcase up the stairs - I asked for the concierge and he was very helpful. The room - deluxe, was spacious with a corner view of the sea front. All the bed sheets were soft and sheer. The bathroom was nothing special, and if you are not careful the top window is not frosted and the top rooms of the buildings opposite can see down into the bathroom in certain places.
I found the hotel in places not up to scratch for a 5 star. Electric leads blaring trailing on the walls and not hidden behind furniture, bits of chipped wood, wallpaper nicked, and light wooden furniture - not solid wood, perhaps plywood, and dusty pink carpet needed updating, no cushions on the armchairs. Odd things nothing 'big; or obvious but there if noticed. Also - the pillows were too soft - like putting your head into a flour pot - which some people might like. I left a note for them to be replaced with a firm pillow but it did not happen. So did not sleep as well as I could have. It was very quiet and solid walls.
Finally dinner in the Garden restaurant was disappointing - stringy beans, a grey lump of fennel, although the fish was superb - presentation was very poor as well. The fruit was not ripe enough to eat. I was surprised by the breakfast - a help yourself buffet - which I have never experienced in a 4 or 5 star hotel before. A few things can be freshly cooked if requested. I have had better and more varied choice selections. Worse - sliced bread for toast - not special or homemade breads, and the tiny glass pots of jams - not homemade marmalade etc. that I've had at other 4-5 star hotels.
Nevertheless, praise where due,the hallways,the ceilings, staff uniforms, general decor, were opulent and grand indeed. Lots of graceful places, halls, and stairs. People were polite, and easy and relaxed of course, so a nice atmosphere to relax. It is dog-friendly apparently.
The best part about the place was the staff - friendly, helpful, professional, and seemed to enjoy their work, very attentive to guests. I can't praise the staff enough especially in the Garden restaurant, and the bar/tea lounge. Reception was a rush out with no 'how was your stay' and brusque, other receptionists were helpful and friendly.. That did not matter as I intended to write it here! So in a 5 star the attention is really to detail, which was lacking in this hotel. However, I recommend it, for the experience, the chance to relax, and as a great place in a great location.

Took advantage of their 2 nights for 1 B & B offer which was excellent value. Dined in restaurant on the Friday night and the service and food was superb. Nice ambiance and surroundings.
Will definitely stay again when we need to be in Eastbourne

We spent a weekend break here .It was sheer luxury as one would expect.Attentive staff and delicious food.We always are aware that the most important thing for a hotel is reception and the Grand is no exception, We were greeted by Emma who is most charming and polite, an asset to the hotel.The porters were a delight and the restaurant was an event.Luxurious bedrooms a joy to behold.

We had a wonderful night. Hotel luxurious with an elegant sophisticated charm to it. Very good service. Ate in the Mirabelle Restaurant- superb!!! Ambience, food and very attentive but discreet service. Restaurant Manager and staff first class!! Thank you very much for making it such a special evening!

Service is superb - room clean and presentable and service is impeccable. A mention for Tony the concierge - excellent manner and a gentleman.

The indoor pool is great - in fact many of the facilities are five star standard as one would expect.

Loved our stay. Will be back.

This is a very grand Victorian building which still manages considerable style. From the moment your car is parked and your cases whisked away by the porters everything run smoothly. Mirabelle restaurant excellent food, splendid afternoon tea in Chatsworth Room (though the scones were a little hard), and huge choice for breakfast (though why are the pancakes extra?). We paid extra for larger room with side seaview and I would recommend this. A little reminder of the gilded age.

I took my mother and two friend to The Grand Hotel to celebrate her 90th birthday. From the moment we arrived we were treated courteously, attentively and with thoughtfulness. A priority car parking space by the front entrance, help with unloading the wheelchair and transporting my mother into the hotel. The staff were gracious and always available to refresh cups of tea and attend to our needs. A very good selection of sandwiches, scones, savoury items and patisserie and a huge array of teas to choose from. We were even offered a take home box for the foods we could not eat. Gluten free and vegetarian options also available. On top of all this were the sumptuous and beautiful surroundings of The Grand Hotel - it is certainly worthy of its title!

We stayed here whilst visiting relatives, and as the dog was allowed it seemed like a good choice. The parking is very limited, but the helpful chap on the door sorted this out. Our luggage was taken for us and we were escorted to the room. The dog has his own bed, and once requested, a bag full of food. The room was a little dated decor wise, but clean and tidy and very well equipped, everything once could need was there, coffee machine, tea, coffee, biscuits, show shine, sewing kit, Molten Brown toiletries etc etc.

The pool area was also in need of a little facelift, but was perfectly useable, the steam room was particularly nice with the menthol scent. The changing area, in the ladies at any rate, was again perfectly adequate, plenty of toiletries and spinner and bag to out wet costumes in.

Breakfast was very nice, you could go to the buffet or order at the table. A nice selection of fruit, cereal and hot buffet.

Dinner was a treat, the lamb carved at the table was very delicious and the service throughout was faultless.

I had to think long and hard whether to score 4 or 5, I would like to say 4.5, I personally think the hotel needs an refresh and although the dog is welcome in the bedrooms, I think they should be allowed in one lounge area. The car parking is also tricky and to guarantee a space, you have to pay extra. An excellent stay was had by all, but there is room for improvement when you consider what you pay to stay here.

We stayed for 3 nights, taking along our little dog. Lovely hotel, staff extremely helpful. It won't disappoint. Really enjoyed the wonderful cocktail menu. Would happily stay again. The only disappointment: we would have liked to have been able to take our dog in the bar. It would have been easier (following a walk out) when we wanted a drink in the bar.

Booked in for set Sunday lunch. Absolutely first class!!! The surroundings the staff the food first class. For a set amount of £29 for 4 courses was a true bargain. Really spacious setting out of tables, no rushing between courses. Food was hot ,well presented and served and very tasty. Was a real treat . Thoroughly enjoyed by the uni student granddaughter and nan and grandad. Would certainly go back.

I received an afternoon tea for two at the Grand for Christmas, and we went last weekend. Having been before, we knew what to expect and they delivered as always. Good old english charm, oozing from the building and the staff, with attention to every detail being fulfilled. If you haven't been before, it's definitely worth a visit, just to experience the grandeur of the place.

Our Mum loves the Grand, and it is her favorite place to celebrate her birthday.
This year they did not disappoint- wonderful service, great accommodation and terrific food.
The highlight of our stay, had to be the amazing Dry Martinis we were served before dinner. Harry, the bar tender, excelled. We all agreed, that he produced the best Dry Martinis we had ever had. We look forward to a return visit - just for those Martinis!

I was treated to a breakfast at the grand for my birthday. The service and hosting were superb and selection on offer was really good. The staff clearly enjoy what they do and the host jim was very attentive and made sure we had plenty of tea and coffee. Highly recommended!

Stayed here with my son for one night during half term. The hotel is in the perfect location on the beach. Our arrival was smooth and the porter very helpful and took our bags as our room not ready as it's was only 11am. The reception staff polite and asked my son what time he would like his milk and cookie that evening. He was delighted to have such a treat. After going back to hotel at 3pm we went to our room 119 and it was huge. Ice bucket with cans fizzy drink, Magimix coffee maker and lovely Molten Brown toiletries. Very spoilt. The king size bed was huge and very comfortable. We had a swim and jacuzzi which was relaxing. Changing rooms ok with lockers. Shower was out of order so can't comment. We didn't eat dinner at hotel as menu was to my son's liking, although there was a good choice. I'm the morning the breakfast was delicious in the huge Garden Restaurant. Again the staff very attentive. Cooked breakfast to order or from the buffet with lots of choice. All hot and delicious. My son had hot chocolate for breakfast! We had a game of snooker on the full size snooker table. There is lots to do at the hotel, although my son only 10 so didn't get to try the spa. We booked afternoon tea which was very nice. We had this at the end of the hotel - there is an open fire but it was not on as quiet warm. The adult tea £24.50 which was very reasonable and junior tea at £14 which was very good value. I would most certainly stay at this hotel again. It is luxurious and the staff are very lovely.

Decided to try the Grand Hotel for Sunday lunch. A wise choice, the Grand offers a superb traditional lunch in very pleasant surroundings with staff offering friendly but very professional silver service. Food was very good with choices available on all courses, my wife and I both decided on the roast beef, superb. Most probably one of the best roast beef joints I have ever had, carved at the table and cooked to perfection it was delicious. Very good value for money and will certainly be booking again.

I visited the Grand for the champagne afternoon tea for a friends special birthday. From the time we arrived we were delighted. The doormen, the concierge and the staff were aware that our being there was a surprise for the birthday girl, and took steps to ensure that she didn't realise we were waiting for her. She was fussed over and we had a great afternoon. The selection of teas was impressive, the sandwiches fresh, the scones warm, the pastry so light in the quiche, and the cake selection was beautiful. Boxes were provided for what was not eaten. We sat for ages in the lounge and were not rushed at all. The tea was refilled time and again. Altogether this was a beautiful afternoon thanks to the staff at the Grand. Thank you. ( I should say that there were twelve of us, but we had lots of staff serving and everything arrived together)

I took my Mum for afternoon tea as a birthday treat.The staff were so helpful and polite. We had a lovely afternoon and was very impressed with the service. The food was delicious and the choice of tea was wonderful.

We have stayed here several times and always loved it. We stay in the Debussy Suite which has a lovely big balcony with uninterrupted views of the sea and we like to spend the whole weekend out there with coffee, reading and watching the world go by.
Unfortunately, this was the second trip in a row spoilt by people smoking on the balcony in the room next door. It's not allowed in the rooms, obviously, and I don't know if it's banned on the balconies, but clearly people think it's ok. Maybe it's not a big deal for other people, but it's something I literally can't stand, especially when all I want to do is sit outside.
Afternoon tea was as lovely as ever, and the room is beautiful although this time the creaking floors felt annoying rather than quaint. The people above us seemed to be running back and forth a lot of the time and you can really hear it.
On Saturday night the fire alarm went off just as I was getting ready for bed. We walked down the stairs to the front and a member of staff was telling everyone to walk to the gate at the end of the driveway, although they let some people stand inside the entrance hall as it was cold and most people congregated quite near the steps. Staff brought out blankets and table cloths for people to help keep them warm. Then someone stood on the front step and started shouting out guests names expecting them to reply. I was 15 feet away and could just about hear him, so people by the gate had no chance. Then someone else came out with a list of guests and started going around us asking our names. Great idea, but it would have taken hours and she should at least have brought a torch as it was pitch black and she couldn't read the names. When she got to us she just said "I can't see so I'll write your name on the back". It was chaos. The guy on the steps was trying to shout instructions but no-one could hear him and he gave up. The fire brigade sent one vehicle with no turntable ladder so if this had been a real fire, the hotel would have been destroyed before they could get more help to fight it. There was no action plan, I didn't see anyone checking corridors or knocking on doors, and there didn't even seem to be a formal assembly point. It was a shambles and procedures should be urgently reviewed.
As we left it felt like this would be our last visit which is sad, but we didn't have as good a time as we had before.