We recently stayed at the Grand Hotel, to celebrate my birthday. This is a lovely hotel with great service. We had a recently refurbished room which was great. We were very happy with the Garden Restaurant and it is a rare find to find such a lovely comfortable lounge with live music at the weekend. We enjoyed dancing to the music and again it is rare to find such a gem. It made a nice change to hear standards being sung and played and the setting is perfect. We will certainly return. All in all, we couldn't fault the hotel.

booked a one night stay, as stayed here previously and loved the old world charm of this grand old lady. we were not disappointed and used the outdoor pool in the afternoon. paying a bit extra at this lovely hotel is well worth it. Go on treat yourself

Stayed at this Hotel last weekend for a familiy wedding held in the hotel. Extremely efficient and friendly/polite staff from the moment I got into the car park until I left the following day. The family room I had booked was very spacious and comfortable. Food provided for the wedding was 1st class as was the breakfast the following day.
My Grand Daughter was made to feel very special as were we all

A beautiful 5* Hotel on the coast of Eastbourne. A lovely interior with chandlers, high ceilings. Very large spacious rooms. Did not see any rooms as only had Afternoon Tea there. An experience to have.

We have stayed here 21 times. I think that speaks for itself. A lovely building with old world charm and elegance. The staff are very accommodating and very helpful. The concierge team are second to none. An excellent location with super views over the sea if you choose and pay for a sea view room. We regularly stay in the Debussy suite which is very well appointed and comfortable, just planning our next visit

Great hotel with well trained, friendly and polite staff. We enjoyed the outdoor pool as we visited on a very hot few days. Unfortunately the noisy seagulls kept us awake at night - earplugs next time!

Had a lovely weekend with my mum. The staff make you feel very special. Delicious brakfast with lots choice. Quiet comforatble bedroom. Enjoyed the band and dancing on Saturday evening.The heated outdoor pool is fabulous.

we went with our dog to the hotel for 3 days . All the staff at the hotel were very friendly
and as we had the dog we had breakfast in our room. Such a spread, Our room was 228 (a suite) and we had a very large sitting room with a sea view and a large bedroom also with a seaview and a balcony complete with 4 poster bed. Everything was spotless and nothing seemed too much trouble for the staff and they genuinely seemed to like dogs .One big advantage was that all bedrooms are available to guests with dogs (although understandably they are not allowed in the lounges etc, )but we had no difficulty finding pubs to eat in . Not a cheap hotel but you get what you pay for, We look forward to returning

Everything about the Grand brings back memories....how hotels used to be before the slick,boutique ones we have now....yes its a walk back in time...but where else on the South coast do you get a welcome smile, your car parked,and some quaint rooms....We stayed in a suite as we have been before... and yes they do need upgrading, but the view from the balcony makes up for it.
The main restaurant is wonderful with its amazing ambience and great food....I've always found the service excellent...although I think the bar service could be better organised especially when they have functions, such as the rugby club one when we stayed....no access to the bar lounge that evening.... Please Jonathon remember who are your "bread and Butter Customers" are,and make sure you accommodate them properly!
Yes its expensive but its worth it....we have been coming here for the last 25 years and will continue to do so....see you again old friend.

Stayed two nights in a side facing sea view room. The room was large but old fashioned and the bed was very uncomfortable and only a regular double. We would have liked a much bigger bed. However the rest of the Hotel is superb the food was lovely and the staff were great. We would stay again but would check out the room first.

The Mirabelle is never disappointing. The tasting menu is always something new and always delivers. The service is as it should be in a five star hotel. Treat yourself and go! It's a five star hotel In Eastbourne, you don't get many seaside resorts with that on the doorstep.

Nice welcome
Large comfortable room with all the facilities you need
Very traditional dinner menu, service a little slow, but you get lost in the lovely dining room and the atmosphere just relaxes you.
This is not Haute cuisine but the food is flavoursome, plentiful and considered.
Breakfast was plentiful with a great choice.
Afternoon tea was very filling, great scones and very nice pastries. Great choice of teas in lovely silver teapots, book early as it gets busy.
They are refurbishing this Grand, classic hotel and I'm sure it will become the destination of choice once it is finished.

My young old son & I stayed last weekend for the tennis final. This is a huge grand old lady of a hotel in an excellent position which appeals to the very elderly visitor. The rooms are designed with that age group in mind & could do with a bit of redecoration. The bed was very comfortable all the staff we encountered were lovely & helpful. Everyone was kind to my son. He agreed with me that the rooms & common parts needed a bit of an overhaul but that it was a fantastic building. Our room had a side sea view which was great & also it was good to be able to open our windows wide in the sunshine. I would have given The Grand more stars if it didn't exude a bit of a depressing vibe & wasn't so expensive!

We stopped in for high tea last weekend, the hotel was very busy and its personally not my style of hotel but this old World hotel is exactly what I like when experiencing afternoon/high tea.

We chose the champagne option. The scones and teas were amazing. It was a gorgeous thing to do while in Eastbourne catching up with some dear friends, would recommend this to others.

Service great! Prices from £26-38 depending on choice

Stayed this mausoleum of a hotel to watch the tennis at Devonshire Park. Great location and it was the highest starred property in Eastbourne so I thought "great!"
Well, firstly the room they offered me was tiny and resembled what I would imagine a retirement home bedroom to look like. Interesting insight into my future! Contemplated not complaining but then discovered the wifi didn't work either. I asked to be moved and also to see if I could get an upgrade. Maybe from the 1980's to the 2000's?
What I got was a junior suite that was just as old and hideous but bigger and had working wifi. This cost me an extra £70 per night on top of the £220 I'd already paid for the smaller awful room. I was extremely tired by this point as I'd traveled a long way so I let it slide that the coffee table was very dusty and there was a lovely long hair in my bath and there was no mini bar. Anyway, I was there to enjoy the tennis so I just decided to suck it up and get on with it. I have to say, the staff are lovely and very well trained. This is the only reason it didn't get a 2 star.
Bar food was a poor selection and poor quality. The potato crisps I was offered with my drink were stale.
Upon checkout I did complain about the standard of the room. It was not worth £290 per night. The lovely receptionist explained that the hotel was going through a refurb and that not all the rooms had been done yet. I said to her that the rooms that hasn't been refurbed should be heavily discounted. She merely replied, I'll pass on your comments and continued to take payment. This hotel is stuck in the past. I would suggest you go to some London hotels of similar size and grandeur or perhaps the Royal York in York. You will then see how very far you are from being a 5 star hotel. Bitterly disappointed and thoroughly ripped off

A touch of luxury does no harm. Smartly run by a friendly team who showed politeness at every turn. Breakfast in our room was well presented as were many other room service meals. We found dinner in the restaurant good but we were unable to indulge in such large portions, hence we often had light bites in our room feasting on the view of the ever changing sea. Spotless and comfortable what more could we have expected. A great experience.

The hotel is as beautiful as ever and as a listed property is not air conditioned. It was noisy with the window open. The staff were very friendly but the food, both dinner and breakfast were disappointing.

I stayed here for one night whilst visiting the tennis. The Hotel is undoubtably the best in Eastbourne but I found it astronomically expensive. The room itself was comfortable although at the back of the hotel and far from the lifts. My check in was excellent and I had a warm welcome, thereafter I was lukewarm about the service, which I found to be unbearably slow in both the bar and the breakfast room. The breakfast was OK but did not feel very exclusive. I waited 10 minutes to be seated with the waiters seeming to studiously avoid catching the eye of those waiting in line. Once seated , I waited for my friends who were staying in another room to join me and they too had to wait about 15 minutes to enter even though so had already secured a table for us! Would I stay again? Probably not.

Booked The Grand for a good price last minute for a weekend get away with my husband. Nice looking hotel, the bar was quaint and I think we were the youngest people in there !
The room was very average and the spa was a little bit disappointing but the location is good as it's very close to the town centre and on the seafront.
The breakfast was very nice too.
I think the word that sums up this hotel is 'nice' !!! But not as grand as I was expecting.

I wish Tripadvisor would give an option of "Good". For our stay was "Good". Nothing exceptional for the the price and it was not a cheap visit. One night with dinner and a high tea worked out at around £750. First the good: Very lovely situation in Eastbourne and great doormen who give a very nice welcome on arrival. Suite was rather dated, although clearly keeping with Victorian Charm and there was some of that, it still felt the time was nearing for some refurbishment in our particular suite. I had requested a suite with 2 bedrooms as that was mentioned as a possibility on the web site but this was not assigned to us. I didn't bother taking it further as we were only there a night. The beds were extremely comfortable and there was a turn down service. Negatives would be some very old furniture now residing in the lounge areas simply has no support left in it - you need a shoe horn to get up! High tea was one of the most expensive I've had out of London and one of the most disappointing I've had ever. Very basic, nothing very fancy, and lacking imagination. Dinner was tasty but the menu pricing system seems very strange and we were charged over £40 a head which was the cost of the 3 course dinner despite only having two courses. Not sure if this was an oversight or that if you dine there you simply must pay that price no matter what you choose. Actually ended up paying more than the £40 a head despite not having dessert/coffee due to the fact I selected something on a different page for my main course! I think The Grand really needs to sort out its pricing at dinner (very confusing), especially when deciding we wanted coffee in the bar I then had to purchase coffee there, despite being charged for it in the restaurant due to the set price menu but not having it there! If I stayed here again, it would be unlikely I would use the restaurant although the food was OK. I liked the atmosphere in the hotel, somewhat stepping back in time (I could almost imagine Miss Marple sitting in the corner watching the world go by). From what I could see there seemed to be good spa facilities. Will probably stay again but not in any great rush.

I have been eating as a vegetarian at the Grand for over 30 years. I am sorry to say that despite being a regular customer over that time I fail to be excited by the vegetarian food on offer. The Mirabelle rolls out risotto and goats cheese something or the other time and time again. Just some lovely vegetable dishes would be welcome. The deserts are never labelled as to whether they are vegetarian so I have to ask which is embarrassing. Usually one or two turn out to contain gelatin so I can't have them. Also the cheeses are not marked as to which are vegetarian so I have to ask. On the plus side the service is great and it is always a pleasure to see Ben and his team.

From the www and the photos the hotel look great. It is however not the impression we got. It need a bucket or more of paint, the beds are like sleeping in a water bed.

We got afternoon tea, ok but definitely not worth the price tag. The breakfast was ok but selection more that of a two or three star hotel.

We paid GBP 240 for the night and it is hugely over priced. It is not a bad hotel, but GBP 120 would have been more appropriate for the product you get.

Impressive looking hotel with great features inside and out. Must say the rooms are very dated and could do with a makeover to include air conditioning. We booked a standard double which was very basic but luckily for us for an extra £25 we upgraded to a much better quality room. In general things were ok and worth a visit especially for older people who would enjoy it here.

The Grand is a beautiful old hotel, & the area at the end of the hallway where you have afternoon tea has snug comfy chairs & a piano playing - very atmospheric. We had booked for my mums birthday, & she loved it. You do need to pre book, especially at the weekend.
The food was lovely, especially the scones which were incredibly light & tasty. When it first arrives the food doesn't look much, but as you munch your way through it becomes obvious that the portions are just right.
Your tea arrives in silver tea pots with silver tea strainers, top ups are happily provided, & the whole thing is beautifully presented. Your tea will be poured for you, but just ask if you want to leave it to brew & pour it yourself.
The staff look very elegant in their uniforms, but we did have problems with a staff member who didn't speak English & obviously didn't understand a word when we asked for lemon with the tea. I do expect staff to at least speak English.
When they were serving us the staff were without exception friendly & helpful, but we did feel that they needed to be a little more attentive - be a little more aware that their customers were running out of tea, needed the bill, or were obviously trying to catch their attention. When they did notice us they were excellent though.
Overall, we had a lovely afternoon, we weren't rushed, the food was lovely, & we really enjoyed ourselves.

We have stayed at this wonderful old hotel for several times over the past forty years. Our recent visit was certainly up to scratch. Rooms were spotless and service impeccable. Its location cannot be bettered. Well done old lady!