Myself and my husband were in need of a much needed break, I knew nothing about Eastbourne and knew nobody that had been there. The Grand looked good so just booked it. Having visited lots of hotels in the Europe I have to say it's was one of the nicest places I 'v stayed. The staff are highly trained which is rare these days. There was no loud music, no groups of loud party goers. The hotel was spotless, friendly and comfortable, We will definitely be back

We book on the day of our wedding anniversary, and had lunch in the Mirabelle restaurant. Staff were very attentive, we had drinks on the terrace overlooking the pool, our order was taken for lunch and the head waiter came to collect us when the meal was ready, carrying our drinks to the table. Lunch was excellent as was the service, we happen to mention it was our anniversary, and a lovely plate of chocolates arrived saying happy anniversary in chocolate! Compliments of The restaurant. A lovely touch.

My family and I have three short breaks a year at the wonderful Grand Hotel. What keeps bringing us back? Well, the staff at the sharp end are exceptional without exception! From the welcome and service of the concierge, the accommodating and warm reception staff and the first class service of the waiting staff, not only in the public rooms but in the Garden Restaurant where the food is mouth watering and dietary requirements are met without the blink of an eye. The Mirabelle Restaurant offers guests a more sophisticated ambience and menu but be prepared to pay more for the pleasure. There is a great mix of ages who are learning to appreciate all this hotel has to offer from the spa and health club and pools appreciated by young professionals to relaxing lounges for those wishing to merely relax with a book or kindle.
As regular visitors we are treated like family which is even nicer and our two dogs - who know to be on their best behaviour - are also treated as honoured guests. Check the out of season deals as these bring great savings and pay a little extra for a sea view room. The outside of the hotel is currently getting its new white coat and when finished I am sure they will then turn their attention to some of the bedrooms as ours - 300 - is starting to look tired. This 5* hotel is elegant in its architecture, it's staff give good old fashioned service with a nothing is too much trouble attitude and we can't wait for October when we will be back.

We stayed one night in a Master Suite on Easter Sunday - such a lovely treat. We were greeted by the very friendly doorman who showed us to a parking space. The hotel was totally buzzing when we arrived and there was a lovely string band playing whilst people were enjoying afternoon tea - it looked very tasty. Such a nice and welcoming atmosphere.

We went in the outdoor and indoor pool, both were very nice. We were shown those facilities by a very friendly and helpful member of staff.

We had two a 2 bedroom suite which was great - they provided a travel cot for our 2 year old daughter which we put in the small single room so we could enjoy the large lounge and dining area once she had gone to bed. The suite overall was really spacious. We'd been left a box of chocolate eggs, a fruit bowl and a little decanter of Sherry which was a nice touch.

We had a pre-dinner drink in the bar - Very relaxed with lots of big sofas nicely spaced out so we could enjoy a drink and didn't feel we were right on top of anyone else.

We didn't eat in the restaurants as had Room Service dinner and breakfast. The menu was pretty big for Room Service and had a good selection. It arrived quickly and was really nice. The breakfast selection was vast, presented nicely and was very fresh and tasty.

(Very minor point re the suite: The 2 bedroom suite we stayed in (321 i think it was) had a separate single bedroom with a door but just an archway going through from the lounge to the main bedroom - Only mentioning incase other families plan to book a suite as If our daughter had needed to sleep in the main bedroom we may have disturbed her in the evening being in the lounge and getting our Room Service etc)

Treated my daughter for her birthday. Room 106 didn't pay extra for sea view as spending all our time either in the spa enjoying excellent treatments, the restaurants enjoying the excellent food or in the comfortable lounges ...well ...just enjoying! Not cheap but then you get what you pay for. Staff attentive, friendly and helpful. Can't wait to do it all again...really hope it lives up to the standard set. One very minor irritation..returned to room after breakfast and had been locked out...check out is 11am but superb break and would recommend

arrived at the hotel staff very friendly and helpful, checked into room little disappointed booked a deluxe double certainly wasn't that ! at 190 didn't come up to standard asked for upgrade which was additional 50 we agreed.
changed to new room which was sea view bed was very poor had broken mattress called reception to complain they changed again to second floor suit , bed is 2 singles together to get king size !
room was clean and tidy but in need of refurb
dinner was great staff very helpful food was fantastic
on return to the room we had a constant dripping noise all night on the roof something is leaking !
so always check you get a refurbished room they are going through hotel at present !
they did organise discount for the room and otherwise great but a little disappointed

I decided to treat myself to a couple of days at The Grand Hotel as my Mother had recently passed away and I needed a break. I was not disappointed. I went on my own but did not feel odd or awkward because the staff were most attentive at all times and made sure that I was comfortable particularly at mealtimes. The room was perfect, warm and clean with a great view of the sea. So I would thoroughly recommend The Grand for a relaxing luxurious break. I will definitely be going again.

My relatives have used the Grand on numerous occasions as residents of Eastbourne but a recent lunch time visit was very poor. A tired Chicken Caesar salad was followed by a Sea Bream with reheated new potatoes and an inedible cheese cake which must have been about a week old. The manager kindly refunded some of our bill but the charge of £24 for two courses for the standard of food was a joke.

Stayed there for two days at February half term with my two girls of 8 and 3. It must have been very similar a hundred years ago.. Great service, rooms, leisure centre and kids club. Right on the beach..

My husband and I booked this hotel restaurant as it was our friends 65th birthday. We booked a table for 4 people for 8pm as it is my friends favourite restaurant. This was a first visit for my husband and I. We went into the bar for a pre dinner drink. The staff were very attentive. We ordered our meal and when it was ready we were taken to our table. The food was amazing as was the service from all the staff waiting the tables. I enjoyed it so much I will probably celebrate my 65th birthday there.

Visited the Garden Restaurant for a Sunday lunch as we were given a voucher for Christmas and thought that this would be a treat - This was a big disappointment. In the past the food has been good there but we obviously picked a bad day ! The staff on the whole were attentive but there was no offer of changing my lamb that was grisly. the best part of the meal was the pudding.

We spent 5 days at The Grand to celebrate my mother-in-law's 90th birthday. From the moment we drew up in our car to a very warm welcome, I had a good feeling about the hotel and was not disappointed. The gentlemen on the door unloaded our luggage, helped m-i-l out of the car and into the hotel, making sure she was comfortably seated while the car was parked for us and we checked in. Then off to our lovely sea view rooms, with fabulously comfortable beds and first rate facilities. The stay was a great success and we all thoroughly enjoyed ourselves. Everything was spotlessly clean, the food was delicious, the hotel has a lovely warm ambience and the service throughout was impeccable. All the staff are friendly and give the impression that they really enjoy their jobs. We ate in The Garden Restaurant, had sandwiches in the lounge and also had room service; all were excellent. I also visited the beauty salon for several treatments and found them to be excellent. It is just a pity that the hair salon no longer operates because I would have used that as well. We were all sad to leave and intend to visit again as soon as possible! Thanks to all at The Grand for a very happy time.

This is a lovely old hotel with plenty of attentive staff and a certain sense of elegance from a bygone era.
Makes for a very relaxing stay.
Wonderful breakfast.
The deluxe double bedroom was slightly on the small side but the bathroom was nice and big.
Great 4 piece band in the lounge on Friday and Saturday evening with dancing, very entertaining.
It just leaves you with a sense of well being and a warm feeling inside.

A special weekend away, not too far from home is a luxury and this was a most enjoyable luxury that was so worthwhile. The ambiance was delightful, the massages were heavenly the only downside was the extremely high cost of an XO brandy, but I suppose you can't win them all.

Beautiful location , just facing the English Channel. Grand layout which reminds of early British mansions. Best part was the hospitality shown by the staff right from the Concengrie to the bell boy, everybody was very courteous. Wonderful place to spend a weekend of luxury.

We treated friends to lunch on Saturday 12th March in the Mirabelle Restaurant, it was superb, we were looked after so well by Kristine and Jamie, thank you Jamie for recommending the Apple Mousse with Calvados ice cream, this was one of the best puddings I ever had!
Thank you for such an enjoyable eating experience.

This lovely hotel never disappoints. It is such a charming place with a sense of grandeur and calm. There have been lots of reviews stating it is tired looking, and in places it is, but it is a historic hotel and somehow it is acceptable. On arrival the wonderful doormen are so helpful, they will take your luggage and show you to a parking space. Very polite staff on check in which was swift. We were celebrating our wedding anniversary and we were greeted with a hand written anniversary card from the Management Team which we thought was such a lovely and personal gesture. We were in Room 127 which was a sea view suite that was absolutely charming. We had a large balcony and it was lovely to stand out there and watch the world go by. There was a lounge area with a TV as well as a TV in the bedroom. The bed and pillows were amazing, so comfortable. There was complimentary bottled water available which was topped up during the turndown service in the evening. There is free wifi throughout, in room safe, hairdryer and Molton Brown toiletries. We had a light meal from the room service menu and it was huge. It was promptly delivered and set up in our room and then taken away once we were ready. We went out for the evening and came back for a night cap in the bar which was lovely as there was a live band playing and it was really nice listening to them and watching the dancing. Breakfast was fabulous all cooked to order and a wonderful choice available. Every single member of staff were polite and courteous and are a credit to the hotel. We really did enjoy our stay and will definitely return - in fact if we win the lottery we will sell up and retire there !

I booked a weekend getaway for my wife and I. When we were shown our executive King room, I was very disappointed as we were in the wing that was being renovated. The room overlooked a roof and was quite dark anyway. The decorators were not present over the weekend but the stripped walls and plastic sheeting on the hallways left dust all over the place so I was coughing all night and did not get much sleep.we feel that we should have been told that was all that was available and we could have made a choice whether to go or not. The service c was excellent but we ended up not having a great weekend which we expected

The Grand has been a favourite of my family for years now. Staff are friendly and despite its high-end, luxury reputation, it is very welcoming to children. One word of warning: if you are a resident wanting afternoon tea make sure you book in advance. We didn't, and found priority was given to non residents who had pre-booked. However, it remains one of our favourites and we will continue to visit for family special occasions.

Lovely doormen, especially Tony who could not have been kinder. This service creates a wonderful first impression. Great refurbished room. good staff and great breakfast.
Good snacks in the bar and good pool with clean changing rooms! Excellent comfy beds. Love it

We arrived at The Grand and were immediately impressed by the doorman who enquired "Are you booking in sir?" On receipt of our affirmative reply he soon found us a car parking space and offered to take our bags. The entrance foyer to this hotel is really impressive and so was check-in. We were asked to confirm it was our anniversary and the young lady handed us a card beautifully handwritten. What a lovely surprise. We were shown to our room and after unpacking went down to the basement pool which was really nice and the swimming towels were the biggest I have ever had at a hotel, and having forgotten a coin for the locker the young man in charge promptly handed us 2 £1 coins.
We had booked dinner in the Garden restaurant ( see separate review) and afterwards headed for the function room where a 4 piece band a female singer were entertaining us all. After several dances we made for the bar for a nightcap. Now this is a 5 star hotel and therefore not cheap, a glass of white wine was over £10. However we were celebrating and did not allow the expense to interfere too much. Our room on the third floor was very comfortable and traditionally furnished. The bathroom was really nice and the towels thick and fluffy. Breakfast was a feast and really enjoyable. All in all we had a wonderful time at this magnificent hotel and we shall return , no doubt about that.

This is a charming seaside hotel which offers a comfortable and pleasant stay for its guests. The 5 star status is somewhat frayed and as will be evident in this review, it is in reality a very good 4 star hotel.

The room is well equipped and the Nespresso coffee machine and Molton Brown toiletries are a nice touch; however the decor of the rooms are very dated and old fashioned. The dusty, old and tacky silk flowers in the fireplace do not really assist either.

The whole hotel, including the room, is exceptionally clean. The room does not have a minibar and there is an ice bucket and glass charge which seems quite extraordinary for a 5 star hotel. The television in the room was tiny, and the beds are double beds as opposed to kingsize beds. The rooms get very hot in absence of any cooling facilities but the windows thankfully open! The turndown service is very efficient but some bedtime chocolates would have been a nice addition!

The service overall is good and staff are generally friendly; however, the hotel appears to try too hard to maintain their 5 star status and consequently presents a flawed image. This was particularly evident in the Garden restaurant. A discriminatory dress policy is preferred for a gentlemen. You are seated in the beautiful dining room and served on stunning fine china and crystal. Unfortunately you are then required to partake from an overpriced £40.00 three course menu with limited options, or a hefty supplement charge should you wish to depart from it. The drinks are limited by the glass and also overpriced. The food is pleasant but old fashioned. The daily roast was nicely served at the table from a carvery trolley; however, the meat was left on it throughout the evening and subsequently overcooked. It was also left on the restaurant floor circulating an unpleasant odour. We ordered side dishes which didn't arrive with our Dinner and when we enquired as to their whereabouts just before we had finished our meal, there was no apology. Tables are left uncleared when other guests depart leaving a messy appearance. What was clear from our experience here was that the hotel are unnecessarily creating a fussy environment, which they can not maintain with the service provision offered, especially as they have a formal dining option at the hotel.

Breakfast, also served in the Garden restaurant was very pleasant and of a good quality. The staff were friendly and efficient and there was a good choice.

The spa was clean and had a nice jacuzzi and steam room, along with all the other essential facilities; however, it was impossible, as guests, to make a reservation for treatments as these were all fully booked. It is disappointing that they do not have more slots available for residents of the hotel.

Overall we had a pleasant stay at the Grand; however, we were a little underwhelmed from the expectation that was created before our arrival. The offer of two nights for one provided very good value for money, although we may have a been a little disappointed were we paying full price.

We went as a group of 10 girls on a 40th birthday celebration weekend. The hotel itself is beautiful. Stunning lobby and good welcoming staff. The bar was good along with morning breakfast. We went out for dinner so have not experienced that at the hotel yet. The rooms were ok I guess, the ones we had at the back (you have to ignore the view) were average, the ones downstairs and the upgrades were amazing. The place was clean which is always good. The complimentary coffee in the rooms were ok but a bit on the bitter/strong side but good if you like that I guess. The Spa however, was a different story. They had made a mess of the booking time slots and what we were booked in for. They failed to correct this quickly so it took a good 30min to sort out. I personally had a manicure which was ok, (not as good as Bodyatone in Lingfield) but 2 days later the polish has bubbled up and looks awful so I've had to take it all off. The facials and massages the others had were ok but overall the spa seems below par. However, having said that we will go back, upgrade the rooms and ignore the spa.

Sunday Lunch at The Grand.
As the maitre d prepared to take us to our table an earlier guest lavishly praised the meal.
The room was a delight with a pianist playing discreetly. The service was of the highest standard throughout. Polite, helpful and friendly. The starters were divine. The roast beef, carved at your table, was roasted to your taste. My red medium beef was delicious.
The desserts were angelic. A complete taste extravaganza .
The wine list is excellent .
The ambience is that of early 20th century.
We visit the Grand as frequently as possible. The place that all others in Eastbourne try to emulate.
You must visit.

Lovely hotel - olde worlde place.
Group of 12 for lunch but seated 7 & 5 !! Very awkward and one of the party sitting with the children. 12 isn't a large group for a 5 Star hotel.
Service on the slow side as didn't order food until some time after wine was ordered and served.
Quality of food very good. Would have liked another fish dish - rather than battered with chips - for a Sunday lunchtime.
Very nice experience just wish we could all have enjoyed it together.