The Grand Hotel Eastbourne
Latest Reviews
Had the most amazing lunch with family. It's always such a special experience here, the staff are so attentive and helpful.
Source: google.com
Afternoon tea!! Wow an experience to be had! Delicious sandwiches cakes and pastries, the scones were amazing 👏 😋
Source: google.com
Amazing comfort and amazing staff always so lovely and friendly and helpful and truly amazing views and superb food 😀 highly recommended by myself.
Source: google.com
Great 3 night stay. Good breakfast selection. Lovely dinner and service.
Source: google.com
Beautiful hotel, the staff are very polite and the service was good. Only there for a drink though.
Source: google.com
Just popped in and had tea and hot chocolate in the lounge and it was really tasty and good service
Source: google.com
Grandeur at every turn. Great soft product, flesh local produce in every meal. Loved it!
Source: google.com
Lovely hotel and excellent service. Not cheap but very luxurious.
Source: google.com
Just great service. Old fashioned, but a super place to relax in.
Source: google.com
Wonderful service and friendly staff. Food out of this world!!
Source: google.com
Expensive but service levels have dropped. Staff are stretched
Source: google.com
A beautiful hotel, marabell restaurant fabulous food
Source: google.com
Really one of the few remaining Grand Hotels
Source: google.com
the place so classic and lovely
Source: google.com
This is a lovely hotel, made by the staff who are exceptionally good. Polite, friendly, hard working and helpful. As someone who sometimes recruits staff, I can only congratulate the Grand on how well they do in recruiting and training the right people. I didn't see a single member of staff who wasn't working hard. Other positives are the beautiful communal areas. Stunning, especially the restaurants and the Grand Hall. Both the restaurants are very good, and not over priced, given the high quality of the food. We had a few issues during our stay, but addressed very quickly and kindly, especially by Jason the Duty Manager, so no need to mention. Only caveat, and the reason for the loss of a star is that the Deluxe Rooms are pretty standard, as was pointed out in another review. Our room wasn't very cheery, with a view of a rooftop, and just one window, so it is worth being aware before booking that a Deluxe room is a standard room, and you may be unlucky with your room. But that said, staying here is a lovely experience, made, as others have said, by the excellent staff and beauty of the building. Highly recommend the Mirabelle restaurant for a special treat, and loved the traditional, low key live music on Friday night.
Source: tripadvisor.co.uk
I know this hotel well as I drop in often for a coffee. It is comfortable but not up to 5 star standards of other 5 star hotels. Reception staff not always helpful or knowledgeable. When I called up today to make a booking for 4 for Friday, I found the lady I spoke to in reservations quite curt and disinterested in my enquiry. I am sure not everybody is like this but this particular lady lost a booking for the Grand as I have now booked the View Hotel for myself and family. Such a shame. Customer service should be a positive experience.
Source: tripadvisor.co.uk
We had a lovely stay at the Grand, Eastbourne. Previous reviews are varied, but we found the hotel to be as expected. It's a very old, beautiful building, upkeep and maintenance must be an ongoing nightmare - they manage to do this exceptionally well.
Staff are professional, friendly and helpful.
We found the breakfast to be very good and the Garden Restaurant also extremely good - however dinner at the Mirabelle was excellent . Many thanks to restaurant manager Ben who, with his quiet, unassuming eye for perfection takes this restuarant into a whole different level of service.
The Health Club is good, good sized pool, well maintained and a good choice of beauty treatments - ask for BB, she is very good indeed.
The only dissappointment, and the reason for 4 not 5*s is the room. Why call a room deluxe when really it is very standard. The coffee/tea, Molton Brown toiletries are a nice touch - but there are too many failures to call it Deluxe. The room well - I would be struggling to give 3*s.
That said, we didn't use it for much and it didn't overly detract from our stay.
Overall we had a wonderful time and would love to return in the future.
Staff are professional, friendly and helpful.
We found the breakfast to be very good and the Garden Restaurant also extremely good - however dinner at the Mirabelle was excellent . Many thanks to restaurant manager Ben who, with his quiet, unassuming eye for perfection takes this restuarant into a whole different level of service.
The Health Club is good, good sized pool, well maintained and a good choice of beauty treatments - ask for BB, she is very good indeed.
The only dissappointment, and the reason for 4 not 5*s is the room. Why call a room deluxe when really it is very standard. The coffee/tea, Molton Brown toiletries are a nice touch - but there are too many failures to call it Deluxe. The room well - I would be struggling to give 3*s.
That said, we didn't use it for much and it didn't overly detract from our stay.
Overall we had a wonderful time and would love to return in the future.
Source: tripadvisor.co.uk
This was our first stay away in a hotel since February 2020. Hence we were a little nervous as to how we would feel given the ongoing Covid pandemic. As soon as we arrived, all anxieties disappeared. A warm welcome, that continued all weekend from all the staff. We loved the quiet elegant ambience, the many places to sit and the good location for strolling to local shops or the sea across the road. Our breakfast was fantastic on all 3 mornings; a substantial cooked to order hot course and as many trips to the continental section (all manned by a very polite member of staff) as you wanted. We thought it worked better than pre pandemic as there were no queues or crowding around popular items. We dined in the Garden restaurant on Saturday night and enjoyed listening to the pianist, followed by dancing in the lounge afterwards. I did expect some windows or doors to be open to ventilate the room, but we managed to socially distance to mitigate this. Our room which was deluxe, no sea view, was large and comfortable and offered tea and coffee plus biscuits and Molton Brown toiletries which felt luxurious. This was our first visit to Eastbourne but it won't be our last. We will of course be staying again at The Grand
Source: tripadvisor.co.uk
Grand it certainly is.The reviews we’ve seen are up and down.Our experience was behold a wonderful time.Location overlooking the sea is very therapeutic,we had a junior suite with great sea views and ideal for people watching 😊as entering and exiting the hotel.Great parking to be had there and only a short stroll into town.We had cocktails,fizz and more in the cocktail bar.All served with a smile and very adept staff.Cocktails were jolly good.Retired early to our room and proceeded with room service.All so tasteful and very hot.To mention also continental breakfast in the room the next morning was scrumptious with the views adding to the experience.Our junior suite was large,comfortable and clean with a great en suite bathroom etc.Their indoor swimming pool we used and glad we did.Suitable sized.warm clean and great facilities for changing,showering etc.Their outside pool looks great we were going to use later but unfortunately started to rain.The hotel oozes grandeur and although a little expensive will certainly be back.
Source: tripadvisor.co.uk
A real experience staying in this beautiful hotel. Stunning interiors and very grand lounge areas. Executive room was spacious and in good condition. Bed exceptionally comfortable. Only downside was cost of drinks and lunch food. 4 G&Ts and 2 sandwiches cost £118!! Very nice but seriously!! Breakfast was included in the rate and was very nice in the beautiful dining room. Definitely a lovely experience.
Source: tripadvisor.co.uk
Oh no this is not good !! First must say the super staff and cleanliness of the hotel are beyond reproach , but for heavens sake get back to self service breakfast with no Covid excuses :both days had lukewarm breakfast with poor staff rushing around and had to have designated time to eat . Why !! The lady dishing out the fruit juice and cereals had a big queue of people so that gets rid of that excuse for no self service . The evening meals were mediocre at best and expensive . Plus surely now no need for the poor staff to wear those masks which do not look good at all . No newspapers either , Why !! Oh Covid of course silly me , just an excuse.Plus both nights had doors open in bar freezing cold to let the germs out I suppose, every time they were opened a guest got up and closed them . We want to be warm !!!! The last gripe is the room , we booked deluxe side sea view which we have booked before a few years ago and that was super, but although had lovely sunny room this time it was really small and I thought they must have made a mistake for £285 a night . No trouser press either or iron ( not that we needed them particularly but they are on website as included) . The meaning of Deluxe in the OED is sumptuous which this was definitely not . We did query with reception but think staff are well trained and polite so we backed down as I think the hotel must realise that going away for a couple of days one has to just sort of roll over or spoil the experience completely. We had a lovely time but really some things should be addressed looking at recent trip advisor comments . They aren’t all just complaining for nothing .
Source: tripadvisor.co.uk
The numbers say it all.
Location 5
Value for Money 1
Overall 3
The hotel is indeed, very “grand”, a large and impressive Victorian building, in a fabulous location on the seafront, but badly in need of a makeover.
First impressions were excellent, I had reserved a parking place and there it was, with my name on it. The guys at the front door were great, seeing to our luggage and sending it straight to our room - all very 5*.
However, it was downhill all the way after that. Furnishings and decor in our suite tired and dated. Bathroom old fashioned, with no separate shower, paper peeling from the wall and a window that didn’t seem to have been painted for years. A small and old fashioned tv (no 55” UHD sets here!) and, perhaps worst of all, no fridge in the room.
The hotel’s response to that last point btw is that I should have asked for one! Honestly??? In a 5* hotel???
Breakfast was ok, as it should have been, but nothing more and we ate out for dinner due to the eye watering prices in the hotel’s restaurant.
Must do better to justify the 5* prices that they charge.
Location 5
Value for Money 1
Overall 3
The hotel is indeed, very “grand”, a large and impressive Victorian building, in a fabulous location on the seafront, but badly in need of a makeover.
First impressions were excellent, I had reserved a parking place and there it was, with my name on it. The guys at the front door were great, seeing to our luggage and sending it straight to our room - all very 5*.
However, it was downhill all the way after that. Furnishings and decor in our suite tired and dated. Bathroom old fashioned, with no separate shower, paper peeling from the wall and a window that didn’t seem to have been painted for years. A small and old fashioned tv (no 55” UHD sets here!) and, perhaps worst of all, no fridge in the room.
The hotel’s response to that last point btw is that I should have asked for one! Honestly??? In a 5* hotel???
Breakfast was ok, as it should have been, but nothing more and we ate out for dinner due to the eye watering prices in the hotel’s restaurant.
Must do better to justify the 5* prices that they charge.
Source: tripadvisor.co.uk
I have some complaints. I will get to those, however, although they niggled, all was overshadowed by the exceptional service. We have stayed in some of the most exclusive hotels in the world yet never have we experienced such service. The rooms are tired but spotless. We looked forward to a sauna which no one had told us was closed due to Covid. The restaurant was slow and the food underwhelming but that paled into insignificance as we were treated as their most special guests (as, I imagine, every other guest was made to feel). We left with a feeling of sadness as every member of staff bid us farewell and hoped to see us again. It felt genuine and heartfelt and honestly; I would happily return and wait half an hour for our wine again. We felt as though we had stepped back in time. We imagined that every member of staff had gone through “The Grand” training but at no point did it feel scripted or false. We left feeling that we were honoured and welcomed guests. No matter how speedy the restaurant or spectacular the food, nothing comes close to how completely welcomed and special we were made to feel. Stay there, step back in time to the glory days of a truly special hotel and let any niggles drift away with the waves caressing the shore.
Source: tripadvisor.co.uk
Stayed at the Grand Hotel Eastbourne for the weekend.
You do not need to wear face masks in the Hotel anymore. 😊
I found all the staff to be friendly and helpful, and I am including all of the boys and girls that we do not see without whom the Hotel would not run so smoothly.
Quite a few of the staff remembered me from previous stays even though this was the first time I had been back this year owing to Covid.
I noticed that there are quite a few new staff members since I was back. They are young, keen and enthusiastic.
Particular mention should be made for Harry and Olivia in the bar, they both remembered my likes from last time. Also I should mention Isabel in the bar. Message to management look after them. They are good.
The room that I had was nice and spacious with a lovely sea view.
I will next be back at the Grand at the end of next month.
You do not need to wear face masks in the Hotel anymore. 😊
I found all the staff to be friendly and helpful, and I am including all of the boys and girls that we do not see without whom the Hotel would not run so smoothly.
Quite a few of the staff remembered me from previous stays even though this was the first time I had been back this year owing to Covid.
I noticed that there are quite a few new staff members since I was back. They are young, keen and enthusiastic.
Particular mention should be made for Harry and Olivia in the bar, they both remembered my likes from last time. Also I should mention Isabel in the bar. Message to management look after them. They are good.
The room that I had was nice and spacious with a lovely sea view.
I will next be back at the Grand at the end of next month.
Source: tripadvisor.co.uk
Firstly from parking our car and onwards the staff working here were excellent, polite, smiling, and helpful. The room we stayed in only had a double bed we are used to a king size of larger in a 5 star hotel which was disappointing. The bar and dining area are very nice and clean. The rooms and corridors are in need of updating, few issues with the room which we reported. We like this hotel but for the money you are paying the accommodation should be of higher standard. However the people working here make the place the next step is a make over on the property.
Source: tripadvisor.co.uk
