The Grand Hotel Eastbourne
Latest Reviews
Will start with the good then move onto the bad.
The building is lovely, the lounge areas are nice and relaxing, big and lovely restaurants, nice facilities (pool, gym and spa). The staff were amazing, everyone so friendly and helpful.
We stayed for one night and the real let down was the room. The room felt like it needed a lot of refurbishment, the door had big chips in it, generally all needed some attention, window was grubby, not as nice as downstairs areas. The worst part was the lack of noise insulation, the whole building had creaky floorboards, and the noise from the people in the room above us was SO loud, never experienced anything like it. They were only walking around normally but the TV doesn’t even cover it up the noise, and they came back late so got woken up from it and struggled to go back to sleep until the people upstairs were settled. Our room might have been particularly bad compared to others (avoid room 140), but I don’t think I could’ve stayed in the room for more than one night as had a bad nights sleep because of it.
Such a shame as most other parts of our stay were really nice.
I would say the hotel is better for afternoon tea, spa treatments, dinners etc than overnight stays.
If you stay overnight then try to get a room on the top floor or bring earplugs.
The building is lovely, the lounge areas are nice and relaxing, big and lovely restaurants, nice facilities (pool, gym and spa). The staff were amazing, everyone so friendly and helpful.
We stayed for one night and the real let down was the room. The room felt like it needed a lot of refurbishment, the door had big chips in it, generally all needed some attention, window was grubby, not as nice as downstairs areas. The worst part was the lack of noise insulation, the whole building had creaky floorboards, and the noise from the people in the room above us was SO loud, never experienced anything like it. They were only walking around normally but the TV doesn’t even cover it up the noise, and they came back late so got woken up from it and struggled to go back to sleep until the people upstairs were settled. Our room might have been particularly bad compared to others (avoid room 140), but I don’t think I could’ve stayed in the room for more than one night as had a bad nights sleep because of it.
Such a shame as most other parts of our stay were really nice.
I would say the hotel is better for afternoon tea, spa treatments, dinners etc than overnight stays.
If you stay overnight then try to get a room on the top floor or bring earplugs.
Source: google.com
Staying here for our honeymoon!! Staff are just incredible...met a lovely young man at bfast today, on a zero hours contract. Very polite and friendly, a credit to Grand Hotel, very knowledgeable, customer service was impeccable, just wow!! Definitely recommend to family n friends and definitely come back for our wedding anniversary
Source: google.com
Staff food very good. Although work outside window meant in the day we had to shut blinds.,draw curtains for privacy.
Wish staff had thought of not using this room.
Wish staff had thought of not using this room.
Source: google.com
We had the best time... rain but all the more special for having a man with his umbrella show us in ...tea cakes ,cocktail all amazing . Staff so nice not at all stuffy ...
Source: google.com
Had a complementary afternoon tea as a result of a mix up in booking last year. It was amazing, and the staff couldn't do enough to help us.
Source: google.com
Stayed at the Grand Hotel Eastbourne for the weekend.
You do not need to wear face masks in the Hotel anymore. 😊
I found all the staff to be friendly and helpful, and I am including all of the boys and girls that we do not see without whom the Hotel would not run so smoothly.
Quite a few of the staff remembered me from previous stays even though this was the first time I had been back this year owing to Covid.
I noticed that there are quite a few new staff members since I was back. They are young, keen and enthusiastic.
Particular mention should be made for Harry and Olivia in the bar, they both remembered my likes from last time. Also I should mention Isabel in the bar. Message to management look after them. They are good.
The room that I had was nice and spacious with a lovely sea view.
I will next be back at the Grand at the end of next month.
You do not need to wear face masks in the Hotel anymore. 😊
I found all the staff to be friendly and helpful, and I am including all of the boys and girls that we do not see without whom the Hotel would not run so smoothly.
Quite a few of the staff remembered me from previous stays even though this was the first time I had been back this year owing to Covid.
I noticed that there are quite a few new staff members since I was back. They are young, keen and enthusiastic.
Particular mention should be made for Harry and Olivia in the bar, they both remembered my likes from last time. Also I should mention Isabel in the bar. Message to management look after them. They are good.
The room that I had was nice and spacious with a lovely sea view.
I will next be back at the Grand at the end of next month.
Source: google.com
Exactly what I expected from a 5 star hotel. Amazing location, superb staff, lovely food, comfortable relaxing lounge. I couldn't ask for more.
Source: google.com
Wonderful stay, excellant food service etc as would expect. But it needs a good makeover.
Wasn't impressed with auto applied gratuity, which I was advised could be removed, it was.
Wasn't impressed with auto applied gratuity, which I was advised could be removed, it was.
Source: google.com
Absolutely beautiful building. The concierge I spoke to was very friendly and it was clean and comfortable inside. Lovely place
Source: google.com
Beautiful hotel delicious food a bit pricey.
Very few parking spaces on site.
Very few parking spaces on site.
Source: google.com
Amazing lovely relaxing couple of hours spent on a wet Saturday afternoon
Source: google.com
Classy old school hotel with great parking.
Source: google.com
It is a lovely hotel with alot to offer.
Source: google.com
Bbq on the decking with live jazz, superb
Source: google.com
Spa was OK
Lunch nice
Lunch nice
Source: google.com
Excellent
Source: google.com
perfect
Source: google.com
Food with style
Source: google.com
Great hotel.
Source: google.com
For over 200 pounds a night this was not really up there with top hotels. First big minus is a shower curtain..for these prices I expect glass. The gym is not 24 hour closes at 9pm. The room was pretty big. Old furniture I suppose that is the style. Blinds a bit far from the window so quite a lot of light comes in the morning. Some traffic noise also.
The spa has a jacuzzi with a few jets. Steam and sauna closed.
The spa has a jacuzzi with a few jets. Steam and sauna closed.
Source: tripadvisor.co.uk
We stayed for a week at the Grand in early September. I was very sceptical as I wasn’t convinced on a week in Eastbourne but I was pleasantly surprised. We had booked a seaview room but got upgraded on arrival to a suite which was absolutely beautiful with lovely views and plenty of space. The room was also ready at midday which was another bonus. The weather was beautiful all week and all meals in the hotel were lovely. Breakfast was great. Yes you. Had to book a time slot but if you bothered to read the booking confirmation, you would have been well aware of this. Service could be a bit slow in the mornings but like every other industry, the hospitality industry is probably being challenged with staffing numbers. Dinner was fabulous both the garden restaurant and the Mirabelle. However there were plenty of places a stones throw away to eat out too. The staff were exceptionally friendly, particularly the guys looking after the parking and luggage. They remembered and addressed you by name which gets a big tick from me - it makes things really personal. The outdoor pool was really lovely although the communal area was a bit tired and people were a real pain grabbing the sun beds all day and not actually using them but a lovely addition.
I’m not sure what all the moaning is about. The hotel is old but has bags of character and was very clean and well kept. I did feel the residents could have been more encouraged to mask up but staff were wearing them at all times. Don’t let a few moaners out you off as this is a lovely hotel, in a lovely position with lovely staff and we will definitely return.
I’m not sure what all the moaning is about. The hotel is old but has bags of character and was very clean and well kept. I did feel the residents could have been more encouraged to mask up but staff were wearing them at all times. Don’t let a few moaners out you off as this is a lovely hotel, in a lovely position with lovely staff and we will definitely return.
Source: tripadvisor.co.uk
We recently stayed at this lovely Hotel for a 2 night break. We could not fault this Hotel its clean and the service was defiantly 5 star. We eat in the Hotel for one night as well as the breakfast which was included and the food was lovely. We used the spa facilities and it was clean and well organised. The staff are friendly and we really could not fault it. Its an old fashioned traditional Hotel with lots of charm. We will defiantly be returning.
Source: tripadvisor.co.uk
Went into the lounge for my grandads 80th birthday. We all had coffee and a sandwich chosen from the menu. I had a club sandwich which was nice and it came with a little shot of soup which I thought was a nice touch. Not a massive amount of veg sandwiches or choice if you were not keen on prawns or beef. Service was ok staff could have been a bit more friendly they did what they needed to do but a smile would have benefited. Overall nice experience but the venue furniture needs some attention as you can tell it’s all worn to the point it’s not “old fashioned” it’s just old.
Source: tripadvisor.co.uk
My partner and I visited for lunch on Saturday 18th September.
We had drinks in the lounge bar followed by lunch in the Mirabelle.
We come to the hotel either to stay or to eat and have a drink reasonably regularly. It has been a restful, civilised tonic for us during what has also been a hugely stressful time for everyone over the last 18 months or so.
As usual, last Saturday was a pleasure - Harry and his unflappable team in the bar continue to do their utmost to look after their customers during what must have been the most trying of circumstances - (anyone who has kept up with the news in even the most cursory of ways must know the difficulties all levels of this sector have been having).
Lunch in the Mirabelle was also a relaxed pleasure and our thanks to all of the helpful and knowledgeable there too - both seen and unseen.
I wish a few more people on here had the attitude of Jake below.
Most people have had a hell of a year and the staff at this hotel (in common with all others in this sector) deserve high praise for making efforts to keep service at their pre covid standards, but they are only human.
Of course things go wrong - I was in a very high end establishment in London last week where this happened and had a quiet word with the manager who put things right on the spot.
I always think it is better to give people the chance to put things right on the day rather than venting spleen (often spuriously) after the event, on this and other review sites.
Be kind. Staff serving you have probably been through the mill in the last year too!
We had drinks in the lounge bar followed by lunch in the Mirabelle.
We come to the hotel either to stay or to eat and have a drink reasonably regularly. It has been a restful, civilised tonic for us during what has also been a hugely stressful time for everyone over the last 18 months or so.
As usual, last Saturday was a pleasure - Harry and his unflappable team in the bar continue to do their utmost to look after their customers during what must have been the most trying of circumstances - (anyone who has kept up with the news in even the most cursory of ways must know the difficulties all levels of this sector have been having).
Lunch in the Mirabelle was also a relaxed pleasure and our thanks to all of the helpful and knowledgeable there too - both seen and unseen.
I wish a few more people on here had the attitude of Jake below.
Most people have had a hell of a year and the staff at this hotel (in common with all others in this sector) deserve high praise for making efforts to keep service at their pre covid standards, but they are only human.
Of course things go wrong - I was in a very high end establishment in London last week where this happened and had a quiet word with the manager who put things right on the spot.
I always think it is better to give people the chance to put things right on the day rather than venting spleen (often spuriously) after the event, on this and other review sites.
Be kind. Staff serving you have probably been through the mill in the last year too!
Source: tripadvisor.co.uk
We had a lovely week at the Grand at the beginning of September with family.
Breakfast was excellent though the service was a bit slow (lack of staff in the industry a contributing factor so we simply relaxed and enjoyed ourselves). The restaurant manager was a star. Here every day, every service. He was off on the Thursday of our departure and by Wednesday dinner, he looked in need of a well earned rest.
We were on a DBB rate, which had a £42pp dinner allowance. This is ample. The menu is asterisked with dishes you can have if you fancy three courses but as I generally only have two, there’s not much you can’t have (two courses) for £42. The fillet steak was superb, as was the lobster.
You are offered a time slot for breakfast as the venue is still covid aware. Some people on here seem to have an issue with this. They’ve obviously been living under a rock for the past year and a half. Or simply like to moan. And a tip for the reviewer who was whining about the charge for the latte - this costs considerably more to make both in ingredients and labour. If you really, truly understood five star hotels, you’d know that these things are ALWAYS charged for.
The room was clean, bright and fresh. Though the housekeeping needs to be a bit sharper in replacing the coffees and teas. One tea bag for two is a bit tight. Also, an in room fridge would be a huge plus. It’s almost an expectation of a five star hotel.
There is a lot to like about this hotel. Not least it being nice to walk into a hotel that invokes an era of romanticism as opposed to the soulless corporate bed factories that are so prevalent today.
There are some minor niggles that have stoped me giving five stars, because for five star prices, you expect five star service and on occasions, this was lacking. Mainly due to not enough staff as the staff that were there were superb.
Breakfast was excellent though the service was a bit slow (lack of staff in the industry a contributing factor so we simply relaxed and enjoyed ourselves). The restaurant manager was a star. Here every day, every service. He was off on the Thursday of our departure and by Wednesday dinner, he looked in need of a well earned rest.
We were on a DBB rate, which had a £42pp dinner allowance. This is ample. The menu is asterisked with dishes you can have if you fancy three courses but as I generally only have two, there’s not much you can’t have (two courses) for £42. The fillet steak was superb, as was the lobster.
You are offered a time slot for breakfast as the venue is still covid aware. Some people on here seem to have an issue with this. They’ve obviously been living under a rock for the past year and a half. Or simply like to moan. And a tip for the reviewer who was whining about the charge for the latte - this costs considerably more to make both in ingredients and labour. If you really, truly understood five star hotels, you’d know that these things are ALWAYS charged for.
The room was clean, bright and fresh. Though the housekeeping needs to be a bit sharper in replacing the coffees and teas. One tea bag for two is a bit tight. Also, an in room fridge would be a huge plus. It’s almost an expectation of a five star hotel.
There is a lot to like about this hotel. Not least it being nice to walk into a hotel that invokes an era of romanticism as opposed to the soulless corporate bed factories that are so prevalent today.
There are some minor niggles that have stoped me giving five stars, because for five star prices, you expect five star service and on occasions, this was lacking. Mainly due to not enough staff as the staff that were there were superb.
Source: tripadvisor.co.uk
