The Grand Hotel really lives up to its name with grand old fashioned comfort courtesy and spaciousness especially the public areas and also the private rooms. There are not many hotels still around like this.

My husband and i stayed at the White Palace over the Airbourne Weekend to celebrate our silver wedding anniversary. From the moment we arrived everything was perfection. Concierge were waiting to welcome us back to the Hotel we love so much. we have been coming to the Grand for over 17 years and there is nowhere like it. What sets this Hotel apart is the , very friendly and caring staff who genuinely want to do anything they can to help. We also bought our 2 year old black labrador who was made to feel very welcome and enjoyed room service! nothing was too much trouble. We both dressed up for dinner and really enjoyed being in the Mirabelle, Ben is always so attentive and knowledgeable. i cant wait to come back to my most favourite of places, it really is a very special Hotel.

Is never enough.
Stayed here 19/08/18.
Staff Really Amazing As All Reviews.
The Hotel Is Really Amazing.
The outdoor pool is great & heated.
The indoor pool is also great.
The steam room worked great.
Jacuzzi worked a treat.
The room service was great.
Everything about The Grand Hotel was great.

We have had two amazing things to celebrate in our family so decided to visit the Garden Restaurant for a meal. We had a wonderful evening, the staff were all friendly, polite and extremely attentive and the food was absolutely delicious. From pre dinner drinks in the bar, to the meal itself and even concierge helping with our car the experience couldn't be faulted. We are looking forward very much to our next visit to the Garden, for our next celebration.

Excellent. Particularly noticeable was the enthusiasm and efficiency of the staff. And their youth.Rooms very good with very good housekeeping The fire alarm sounded on our last night and as I am disabled I was delighted to quickly obtain the assistance of a staff member to take me down to the lobby. One criticism,- no procedures appeared to be in place to check that all guests were safen

Excellent venue superb locationLovely ambianceDelightful service. Staff very polite and helpfulDisappointed with the food - not 5 star - had to send one course back and another contained obvious stale items

A very stylish hotel in an old fashioned way with high standards and not "stuffy". The friendliness of the staff stood out above all else, genuinely friendly, not put on. The public rooms off the lobby, the bar, restaurant and lounges, were very nice and relaxing with attentive and polite staff who were never pushy. We would describe our bedroom as a little tired especially the bathroom but perfectly functional.

Always wanted to stay there, now I have and will now return again and again. The staff make the hotel what it is, and made our stay very special. The breakfast was out of this world, always fresh and tasty, I looked forward to it every day.

Yet another fabulous holiday at the Grand. All the staff were polite and helpful. Our room and hotel facilities were fanastic. The dining, be it breakfasts, room service or evening meals were fantastic. A wonderful stay.

This was our third year in a row at the Grand for the Airbourne weekend and the Grand experience did not disappoint. The hotel and its staff was well up to its usual standard and we were comfortable and relaxed throughout (despite unusually poor weather for this year's show). The jewel in the crown, as far as we are concerned, is the lovely outdoor swimming pool. A peaceful haven after the noise and bustle of the air show. We ate in the bar on Friday evening and the bar snacks were filling and satisfying. Breakfast was the usual hustle and bustle on Saturday (tea and toast took ages to arrive, with prompting) but calm and order was restored on the Sunday. Regrettably, we won't be able to return in 2019 but will try very hard to be there in 2020!

Great hotel all you would want for a 5* hotel. Super location on sea front. A lovely looking hotel with friendly staff . Although we had reserved parking other family members did not, but not a problem really helpful staff on car parking duties.

Short but lovely stay at this grand old hotel. Outstanding staff, comfortable rooms and good value food.Buffet breakfast disappointing and would be better if replaced by traditional table service. Otherwise great hotel.

Hotel is very warm and welcoming great view of the beach room was warm and cosy the pier and sea all in walking distance an ok place for over night stay. The breakfast in the morning was help yourself with and nice range to choose from fruit cereal ham cheese and of course cooked breakfast usual tea coffee juices and the staff were very pleasant

Another return visit to The Grand, Eastbourne, felt like coming home.
The receptionist was efficient and helpful, exchanging our suite to one with a sea view. Perfect!
The bellman was great - dealing with all x8 cases plus bags was a challenge in itself!
Room Service was excellent!
The hotel is spotlessly clean and comfortable, although somewhat pricey, but it is a great location with free parking and free WiFi. It’s more about the service for us when we’re in England.
My only criticism is that the whole place feels drab and a little tired.
The furniture in the public rooms really could do with some colour rather than all being dull neutral shades. It’s lacking that extra little bit of luxury.

Wonderful hotel with fantastic staff. We came for our ten year anniversary and were impressed from the moment we arrived. A great setting. The staff were incredibly polite and helpful and we would recommend this hotel to anyone thinking of going.

We enjoyed a very pleasant dinner in the Garden restaurant of the hotel with the drinks in the bar beforehand. The bar and restaurant staff were very attentive and polite as should've expected. A choice of menus were offered with varying prices according to the selection made. Something for most palates, although priced accordingly. Silver service and nice presentation
Overall the hotel offered an exquisite step back in time. Surprising that a notice suggested that jackets and collared shirts were required in the dining room, yet a number of male diners were without jackets. Rules should either be applied consistently , adhered to, otherwise change them. Perhaps more years and they feature upsetting guests.
The Grand is by far the best hotel around and deserves its 5* ranking. I would only have marked it down slightly for the rather fatty lamb meal on my plate when other guests meals seemed to be lean. This said, it would not stop me from returning.
My outlay was broadly priced as expected offering better value than some baighbouring hotels.

My Mum and I are currently staying at the hotel for a few nights - joining family friends who come every year for the Eastbourne Airshow.

The hotel itself is lovely - old but very grand by name and nature. The staff are all friendly and professional (service can be a little slow but, we’re not in a hurry). The rooms are large and clean and the Molton Brown amenities don’t go amiss 💖

We booked into the spa for a couple of treatments. I had a back, neck and shoulders massage by a truly fabulous therapist called Beatrice. She was so friendly and bubbly and left nothing spare when working in my ridiculously tense shoulders. It was exactly what I needed and I left feeling more relaxed and ‘worked on’ than I ever have from a non sports specific massage. 💆🏻‍♀️

The tasting menu with wine flight in the Mirabelle restaurant was also a lovely dining experience - the lamb with Pinot Noir was particularly delicious! 🍷

An old school, classic and indulgent weekend. 🌟

Had a really beautiful afternoon tea. Staff very friendly and helpful. Caters for vegetarians in the sandwich selections. Stunning surroundings, architecture and just opposite the sea! An afternoon well spent. Thank you!

The elderly queen of hotels in Eastbourne was a nostalgic visit for a former Eastbourne local and it was good to visit the grand dame and enjoy her company. It is clear that she remembers her past glories, but still offers pleasant company if one is willing to overlook the stumbles of one so much in her dotage.I found our stay pleasant, relaxing and enjoyable, however there were many foibles which could irritate the perfectionists as illustrated by some of the poor reviews. The glitches other uncovered are still there and we also experienced which mean that it cannot be a five star review, but very good non-the-less.Examples of Excellence:Snooker room. How many hotels still have an Edwardian snooker room fully equipped and in pristine condition? Worth the stay to play here for this alone.Swimming Pools: Two, one inside and one out. Excellent swimming also with provision for the little ones. The opening hours are generous.Restaurants: Two to choose from, and at dinner the Chef's and food are clearly first class as is the wine list with many local English wines of excellent character on offer. The menus are seasonal and offer set menus, a la carte and tasting options. Several examples of superb service.Bar: Excellent menu of a wide variety of new and classic cocktails, well made and tasteful.Rooms: Spacious with excellent bathrooms, plenty of hot water and towels. Good beds and excellent sleeping quality.Concierge: Helpful with valet parking and luggage assistance.Front Desk: Quick prompt and efficient.Public Areas: Large, light airy, classic, well furnished.Examples of Tiredness:Maintenance: In public and bedrooms there are examples of slipped maintenance. Faults have not been detected by inspection or fixed on report or the fixes are not of five star quality. The kind of things that a pedant would be irritated by.Rooms: Lacking refrigerators and folding luggage stands. Cleanliness of furniture could do with more attention to keep a pedant happy.Restaurants: Could do better to support dietary requirements. For example a modern excellent sausage would be gluten and dairy free (containing no fillers); theirs is not. Muddled up breakfast orders and delivered courses in the wrong order; failed to top up wine glasses at dinner with ice bucket out of reach. Not fully au-fait with local English wines of excellence.Bars: Craft Beer is the new cocktail. Heineken is not a five star beer offering!Pools: No spin drier for wet costumes

Nothing is too much trouble. From the moment the concierge greet you and park your car until you leave you are absolutely pampered.Breakfast is a feast of freshly prepared choices including porridge and smoked haddock.Easily the very best UK hotel.

We spent two nights at the Grand in August. Everything went well and we thoroughly enjoyed ourselves. The bedroom was lovely. We ate in both the Mirabel and Garden restaurants and the food was excellent. The Hotel staff were attentive and helpful.

although this hotel has all the up-to-date facilities, we went for the old world quality of service, location and the charm of the fast diminishing by-gone days. We were not disappointed. Although we didn't use the spa facilities, we were shown around by staff and they looked really good. Next time maybe?The food was served with grace and attentiveness and the car parking service was very reassuring.

The main corridors of the hotel are quite tired looking, but service is good. Some rooms are better than others, ours was very small. Breakfast was very good and it was nice to have the use of an outdoor and indoor pool, but both would have benefitted from some maintenance.We had a very disturbed night because the fire alarm went off at 3:45am one night, and it took until 6.20am for it to be sorted out, and the way it was dealt with was not up to the standard expected. You pay for the reputation, but overall not what I was expecting from a 5 star hotel.

A quintessentially English Hotel, Old School charm and first rate service. A great place to escape from the hurly burly of every day life and be pampered. The rooms are clean, comfortable and spacious, but do lack some modern comforts such as a fridge and some need updating

A great place to stay, beautiful hotel, great food and service. Eastbourne is a great place, it is kept clean and tidy. During the summer months plenty going on. also the beach never seems packed which i love, i can't stand crammed beaches.