Recommended on thebestof Eastbourne

In July 2018, pjs795 said:

We are very fond of the Grand and had our summer holiday there from 17-24 July 2018. Our only niggle would be that a young woman turned up to breakfast one morning in her dressing gown in spite of a notice saying

Source: tripadvisor.co.uk

In July 2018, Caroline J said:

We couldn’t have been made more welcome. Greeted by a wonderful concierge team, taken to our interconnecting rooms and told about the hotel on our way. We had breakfast and two of our evening meals in the Garden Restaurant. The food was lovely and made all that more special by everyone calling us by name each time. We only mentioned that our granddaughter was vegetarian and that was remembered and passed to The Mirabelle where we ate the final night. Superb food and again, outstanding service.
Loved everything about this stay and will definitely come again.

Source: tripadvisor.co.uk

In July 2018, Lyn T said:

We came to spread our parents ashes locally and my brother and I stayed at the Hotel. It is a lovely Hotel and the staff and facilities were lovely. A bit disappointed with the menu choices in the Garden Restaurant and the heat in there for dinner was unbearably hot but otherwise I would return. Using the outside pool was wonderful.

Source: tripadvisor.co.uk

In July 2018, Phyllis A G said:

I went to the hotel for afternoon tea,love the location quite a bit of walking to get to this hotel,took loads of photos and had a tour of hotel as i am planning to come back for my anniversary weekend.Fab afternoon tea the most i have ever paid but worth the view.

Source: tripadvisor.co.uk

In July 2018, Chris B said:

Our second stay this year. We had a sea view suite with a balcony and the weather to go with it. Lovely room. Our first trip to Mirabelle since it has been refurbished and it didn't disappoint! I so love this hotel!

Source: tripadvisor.co.uk

In July 2018, 213Peza said:

Very discreet signage on road entrance. Parking space reserved, excellent concierge service provided. Check in was very smooth, very friendly staff. Our room 136 was fine apart from curtains not been able to close fully and no fridge in the room. They stated that they would bring a small fridge up but this didn't materialise. Breakfast was good but continental chose was poor no tomato or cucumber. We did not eat in the hotel as their are some very good restaurants in Eastbourne, Greek, Italian and Indian.

Source: tripadvisor.co.uk

In July 2018, Adventurer120793 said:

I came here with my daughter for two nights. We were immediately made to feel welcome and thoroughly enjoyed our stay. The staff were very polite and helpful and the young waiters and waitresses were a joy. Nothing was too much trouble.

Source: tripadvisor.co.uk

In July 2018, spalme470822 said:

Had a fantastic mini break away. From start to finish the service was superb. Will definitely come back again. The spa treatment was excellent. And the break was well needed, had a relaxing time. Lives up to its 5* rating

Source: tripadvisor.co.uk

In July 2018, neilpl2018 said:

Another glorious stay at the grand, facilities and staff are really good.
If you haven't tried the sea facing suits, you have missed the full experience.
I personally find the beds too soft but that is my preference.

Source: tripadvisor.co.uk

In July 2018, Gillian H said:

We having been coming to The Grand for years. We are not old! The majority of staff are like friends now and those young waiters in the dining room need to be cut some slack when a full hotel turns up for breakfast at 9.30pm.

Please don’t change her into a boutique hotel. She is elegant, some rooms are slightly faded, but she is from a time gone by that most of us yearn for. Viva La Grand!

For those who do complain, I suggest they stay at the Britannia Hotel chain’s 4* Cavendish some 500 yards away where our friends stayed because The Grand was full - read their Trip Advisor Reviews - they will soon be running back down the Promenade begging to be let into this beautiful icon.

Source: tripadvisor.co.uk

In July 2018, 20birgers said:

Best in Eastbourne service and location. Rooms fine, lounges good, friendly staff. Food so and so room for improvement evening meals. Always surprised how the kitchen can « ruin» main course as the rest is fine.

Source: tripadvisor.co.uk

In July 2018, fairysugardust said:

We have just had a night's stay for my fiancé's birthday, this was our second time here. Again the service was faultless. Check in is 3pm but we arrived at midday and could use the pool facilities, lovely warm outdoor pool, sadly other guests left belongings on sunloungers and were gone at least 2hrs before returning meaning other guests had nowhere to sit. The lifeguard kindly gave us 2 Sun hairs from a store but other guests were on their towels sitting on the floor.
At 3pm we went to get our keys but our room wasn't ready so we were given complimentary drinks & snacks in the bar whilst we waited.
The doorman brought us our keys once ready and we went to our room - large, clean and with a side sea view, it was fabulous.
We had reservations for dinner in The Garden restaurant and went for drinks first in the bar, to be fair it was busy but on our last stay there a barman came & took our drinks order. This time after waiting 10-15mins I went and asked if we could order drinks & was told someone would come to us. After arriving at 7pm we got our drinks at 7.30pm which was a little long to wait.
We went into dinner and whilst the service was fantastic, the food wasn't as good as before. The vegetarian bhaji's tasted lovely but had been overlooked, I had roast chicken and the 3 roast potatoes were very overcooked and on hindsight I should have sent them back.
However breakfast today was outstanding.
All in all, we had a great stay, but the food wasn't as good as before and the actions of some of the guests at the pool made it unfair on other guests wishing to use the loungers.

Source: tripadvisor.co.uk

In July 2018, sueyounng said:

had wonderful couple of days at the Grand Hotel, Everything was lovely. we were very well looked after. Location is fantastic. I love hotels like this, old fashioned charm and elegance but very up to date.

Source: tripadvisor.co.uk

In July 2018, vcasto333924 said:

The hotel has a great location and it is very elegant with up class customer.
The staff is really nice and the service level is high, everyone is ready to help at any time.
The room was very clean and tidy, no noise and very big.

Source: tripadvisor.co.uk

In July 2018, doflyn754747 said:

My partner and I arrived for a two night weekend stay and were given room #242. We did not realise however that this was situated directly above two large air handling extracts and within close proximity of a prep room for room service, given the hot weather we left the windows open and had to listen to the clatter of cutlery and plates as well as the hum from the air handling extracts. We did not pay for a sea view room but even so we would not have expected to listen to this noise in a 5 star hotel. On reporting this noise to reception we were simply told that we could pay a further fee / night to upgrade our room. We were both left a little frustrated and disappointed at this and instead of a response to staff we will simply not be visiting this hotel again.

Source: tripadvisor.co.uk

In July 2018, Robert C said:

From the moment we drove into the car park it was a most enjoyable stay
Staff are smart friendly helpful. The Saturday barbecue was particularly good. Also dinners in the Garden restaurant were excellent.

Source: tripadvisor.co.uk

In July 2018, K W said:

over sold or mis represented the room I had booked. I called and recconfirmed this.. when I arrive at 1pm room not ready but they confirmed the type and when I returned as instructed at 3pm they have no room for me.

Source: tripadvisor.co.uk

In July 2018, xbeaux08 said:

We had a lovely stay at The Grand Hotel, staff are amazing, hotel is beautiful. Spa and it’s areas needs refurbishment however treatments were very professional! Good is amazing here! In all it was a lovely stay!

Source: tripadvisor.co.uk

In July 2018, klassyscot said:

Try to book a room with a king bed. We booked a double room not realising we would get a very soft 4ft 6ins bed. Bed linen was of a good quality but that didn’t make up for the uncomfortable bed and we were glad we only had one night there. We overheard another couple asking for a change of mattress or to be moved to another room because of their bed. Our room was rather tired with scuffed furniture and the bathroom required updating. The public rooms are superb and the staff work very hard and are friendly and efficient. Breakfast was excellent with a good choice. The parking attendants did a great job in finding parking spots and moving cars around.

Source: tripadvisor.co.uk

In July 2018, char_tee said:

Step back in time with old school grandeur throughout the hotel. All the staff were beyond helpful and polite, it was such a breath of fresh air. The outdoor pool is perfect for the current heatwave and the location is ideal. I really can't fault this hotel it was fabulous!

Source: tripadvisor.co.uk

In July 2018, Turkeycrew09 said:

I visited the Grand Hotel Spa today with 10 family members ranging from 23yrs to 80yrs. We had the mini pamper package which included a treatment and use of the spa. we were given the use of a large room with comfy armchairs. Tea and coffee a light lunch as use of the spa. Everyone thoroughly enjoyed their treatments which included express back massage, indian head massage, and Turkish salt scrub. The staff were brilliant, and went out of their way to make the day really special for us. Everyone was very friendly and helpful.. I would definitely recommend it and would visit again.

Source: tripadvisor.co.uk

In July 2018, Lesley H said:

A Saturday night anniversary meal at The Grand was not “as grand” as remembered. We were disappointed that having a pre dinner drink in the bar we had to go up to the bar to order, had to ask for menus then 10 minutes after our table booking walked through to the restuarant carrying our drinks to be left standing at the dining room entrance whilst staff chatted.
Our meal was lovely however the sommelier was very quick to top up our already filled glasses to empty the bottle.
Drinks in the lounge after dinner were nice however we noted no petit fours - all changed from our last experience 2 years ago. The attention to detail was lacking as was the personal touch that previously is what set this hotel above the rest.

Source: tripadvisor.co.uk

In July 2018, Peterjm43 said:

From the time you arrive at front door and met by concierge the staff at the hotel are amazing. We had our wedding here 3 years ago and always look forward to returning. Guests at the wedding still comment on the arrangements and service we all received.

We on any anniversary make a point of booking two days at this wonderful hotel

Thanks to all the staff from Jonathan Webly Sarah Clifford-Smith, Jason Hill etc down to the chamber maids you all do a great job

thanks so much

P & K

Source: tripadvisor.co.uk

In July 2018, 123Tone said:

Good food and accommodation. As part of the Chris Pollard group we had a n excellent dinner on our first night delicious meal and well selected wines.The most polite and helpful staff in all areas and nothing seemed to be too much trouble. The public spaces were attractive and comfortable. Hope I can return!

Source: tripadvisor.co.uk

In July 2018, Janet S said:

Excellent location and hotel common areas. Problem with first room being too hot and had to be relocated. Second room excellent. Food quality in the reataurants disappointing for a 5 star hotel. Breakfasts and lounge food excellent.

Source: tripadvisor.co.uk