The Grand Hotel Eastbourne
Latest Reviews
We would usually stay at a cheaper hotel but thus was excellent for a special occasion. The staff are very friendly. A slight drawback was very low cold water pressure in our 3rd floor bedroom. We were surprised there was not a fridge in our Executive room, but a small portable fridge was provided on request.
Source: tripadvisor.co.uk
We asked to change our room as it was in the middle of the hotel overlooking the boilers perhaps, a vast mass of pipework. For a slightly increased room rate we were moved to a lovely room which looked out over the car park and swimming pool. The staff were always very polite and helpful and we had a lovely meal in the Garden restaurant on our last night.
Source: tripadvisor.co.uk
Hotel was lovely, the room was lovely and big with a big bathroom and sea view. The food was wonderful. Staff very helpful. Pool was fabulous and just heated at the right temperature. The Mirabelle restaurant was wonderful. You could not fault the food.
Source: tripadvisor.co.uk
Lovely hotel, set on the edge of the town so a nice easy walk to lots of bars, restaurants and the pier! Very polite staff on check-in, the bars and around the hotel. Room was lovely and clean, there was no fridge in our room which would have been useful in all this hot weather to keep a drink or two cold but we managed! Breakfast was good, but it does seem to have changed since our last visit and I didn't see much by way of a 'continental breakfast' with meat and cheese. All was good but I was really surprised at the cost of drinks at the bar - beer and wine were on the pricey side but as you would expect for a five star hotel, but if you want a cocktail be prepared to pay around £15-£16 each or a glass of Prosecco £11, which I think is really expensive!!! On the whole a good trip and I would recommend and I'm sure we will re-visit but definitely won't be partaking in a cocktail!!!
Source: tripadvisor.co.uk
Beautiful hotel in really lovely surroundings. Good sized bedrooms with plenty of storage with good sized bathrooms and separate toilets. All of the hotel was really clean and all staff were very friendly and polite especially the entertainment team and pool staff. Pool area was very large with plenty of parasols and shade for those who wanted it. Restaurant service was good and food was lovely with plenty of options available at each service. Spa was spotless and massages were lovely and relaxing .
Source: tripadvisor.co.uk
The Grand hotel in Eastbourne is the most luxurious hotel I've ever been to.There is a area where you can leave your children and 3 excellent eating areas.It is just in front of the parade and is just a walk away to the pair. Well worth the money.
Source: tripadvisor.co.uk
I took my husband here as part of his Birthday surprises.
We were very warmly welcomed and had a gorgeous Afternoon Tea in the grand Foyer of the Hotel.
I would certainly recommend it and will be going back again.
We were very warmly welcomed and had a gorgeous Afternoon Tea in the grand Foyer of the Hotel.
I would certainly recommend it and will be going back again.
Source: tripadvisor.co.uk
First time to stay at The Grand, splendid friendly welcome on arrival and bags whisked away and taken to room (The Ritz London doormen take note).
Upgraded to a lovely large room on the third floor, which was an unexpected pleasure.
Large bathroom and yes a view of the sea. 2 lifts
Ate in The Garden Restaurant with friends, delicious food and served by friendly staff, who must have been rushed off their feet it being Tennis week, but they did not show it. Yes you can eat the viola flowers which adorned most dishes.
Very relaxing stay with such comfort and lovely amenities which I did not use due to lack of time and general snoozieness. Inside and outside pools, gym and treatment rooms.
Breakfasts were plentiful with lots of choices hot and cold, lots of fresh fruit and either self serve or waiter serve whatever you wanted.
Hope to go and stay again, I thoroughly enjoyed the holiday, it was so relaxing and in beautiful surroundings, but it is the staff who make such a difference as they are very professional and well trained
Upgraded to a lovely large room on the third floor, which was an unexpected pleasure.
Large bathroom and yes a view of the sea. 2 lifts
Ate in The Garden Restaurant with friends, delicious food and served by friendly staff, who must have been rushed off their feet it being Tennis week, but they did not show it. Yes you can eat the viola flowers which adorned most dishes.
Very relaxing stay with such comfort and lovely amenities which I did not use due to lack of time and general snoozieness. Inside and outside pools, gym and treatment rooms.
Breakfasts were plentiful with lots of choices hot and cold, lots of fresh fruit and either self serve or waiter serve whatever you wanted.
Hope to go and stay again, I thoroughly enjoyed the holiday, it was so relaxing and in beautiful surroundings, but it is the staff who make such a difference as they are very professional and well trained
Source: tripadvisor.co.uk
A hotel full of character. Excellent service and lovely warm indoor pool and jacuzzi. Food was excellent and some great English wine to be had. Not cheap but then you don't stay here if you want cheap.
Source: tripadvisor.co.uk
We enjoyed a stress free four nights break at The Grand Hotel Eastbourne. The fact that the hotel is dog friendly and has reserved car parking made it an ideal choice. The food was exceptional, the room was perfect and the service we received was second to none.
Source: tripadvisor.co.uk
I came to this hotel with my mother for her 80th birthday celebration did not meet my expectations of a 5 star hotel. Staff were very friendly and helpful but let down by the accomodation very basic considering what I paid very disappointed with room.
Source: tripadvisor.co.uk
Grand is the word. The architecture of the building is magnificent and the level of service, excellent. It was great to be met with valet parking and Tony the porter is helpful, polite, friendly and engaging. A real asset to the place. The staff clearly take a pride in the hotel.
The communal areas are palatial, if dated. We booked last minute and were assigned a room with an internal view on the first floor. It was a good size but the view was frightful and the room was stuffy so we upgraded to a room on the top floor with a double aspect view which was great.
The Grand deserves its five star rating but if I were the CEO, I’d be thinking about how to reinvent the hotel for today’s market and more importantly, the future. It’s quaint that they ’turn down’ the rooms at 5pm but why no mini bar or fridge in the room? Why no music in the bar?
The hotel bar makes an excellent Martini but on the night we were there, lacked any sort of ‘buzz’. The restaurant offers fine dining which is good but less and less what today’s market wants.
It’s one of the only places in Eastbourne with an outdoor pool but again, it needs updating. There’s an outside BBQ area that is plain dirty.
Overall - and due mainly to the architecture and the staff - we would stay again.
The communal areas are palatial, if dated. We booked last minute and were assigned a room with an internal view on the first floor. It was a good size but the view was frightful and the room was stuffy so we upgraded to a room on the top floor with a double aspect view which was great.
The Grand deserves its five star rating but if I were the CEO, I’d be thinking about how to reinvent the hotel for today’s market and more importantly, the future. It’s quaint that they ’turn down’ the rooms at 5pm but why no mini bar or fridge in the room? Why no music in the bar?
The hotel bar makes an excellent Martini but on the night we were there, lacked any sort of ‘buzz’. The restaurant offers fine dining which is good but less and less what today’s market wants.
It’s one of the only places in Eastbourne with an outdoor pool but again, it needs updating. There’s an outside BBQ area that is plain dirty.
Overall - and due mainly to the architecture and the staff - we would stay again.
Source: tripadvisor.co.uk
Very comfortable good sized room. Excellent staff service and smiling positive attitude with high staff to guest ratio. Good facilities, heated indoor and outdoor pools, gymnasium, etc, Superb breakfast, buffet and to order.
Source: tripadvisor.co.uk
If you find yourself in Eastbourne, you must stay at the Grand Hotel because it is as much a part of the town’s heritage as the gleaming seafront, the pier, shingled beach and the sweet shops selling ‘rock’ . This truly is a grand hotel in the high Victorian/Edwardian style and at one time boasted its own private orchestra, glamorous tea dances and offered extravagant culinary events under the supervision of the best European chefs. Today, even though some of the old traditions are lost, this ‘old girl’ still puts on a good show boasting two decent restaurants, grand architecture, formal (though slightly tired)interior design and a staff very eager to please.
Our third floor bedroom faced the sea and overlooked the swimming pool to one side, which seemed popular the warm evening we visited. The bed was very comfortable, though the ensuite bathroom was small and suffered from poor water pressure.
We ordered a room service supper which was excellent (fillet steak, chunky chips, grilled prawns, Caesar salads) as was the full English breakfast the next morning. In fact my husband said it was one of the best cooked breakfasts he had in a very long time.
Try to ignore the very elderly contingent who still frequent the hotel and focus rather on the hotel’s rich history and great hospitality.......old fashioned virtues which should be applauded. The position overlooking the sea is magnificent and even the cheeky seagulls visiting your window sill do nothing but enhance the whole seaside experience.
Our third floor bedroom faced the sea and overlooked the swimming pool to one side, which seemed popular the warm evening we visited. The bed was very comfortable, though the ensuite bathroom was small and suffered from poor water pressure.
We ordered a room service supper which was excellent (fillet steak, chunky chips, grilled prawns, Caesar salads) as was the full English breakfast the next morning. In fact my husband said it was one of the best cooked breakfasts he had in a very long time.
Try to ignore the very elderly contingent who still frequent the hotel and focus rather on the hotel’s rich history and great hospitality.......old fashioned virtues which should be applauded. The position overlooking the sea is magnificent and even the cheeky seagulls visiting your window sill do nothing but enhance the whole seaside experience.
Source: tripadvisor.co.uk
The hotel is beautiful, our room was beautiful, the breakfast was excellent, staff were excellent especially the doormen who helped us a lot. We give it five stars. It was value for money for what we got except for one thing...
Don’t come here if you want to use the outdoor pool at leisure.
In the morning 20 minutes after it was supposed to be open, the cover was still not off the outdoor pool – and no one was helping the spa lady. I went back to reception to request help
After help arrived, the cover was taken off manually and I was able to get in. I swam up and down next to the wall. Soon after that, four leisure club members got in.
The pool was now crowded. It is a small pool.
One lady swam straight at me. I asked why she was doing that. “This is where I always swim”, she said. I asked why, was she ill or something. “No, I just like to be next to the wall.” I asked why she thought she had priority. “Because I always swim here “
Imagine, there are four members chatting as a clique and only one of you.
So I got out. The pool was theirs to enjoy without any bothersome guests.
The reception staff said they would let the leisure manager know of my experience. But I think the decision has to be made at a higher level. Is this a five star hotel for guests or the local swimming baths for swimmers (with preassigned lanes) who make it clear that hotel guests get in the way?
(I told the hotel while I was there. But perhaps like the leisure members themselves, managers thought I was a here today, gone tomorrow guest...)
Don’t come here if you want to use the outdoor pool at leisure.
In the morning 20 minutes after it was supposed to be open, the cover was still not off the outdoor pool – and no one was helping the spa lady. I went back to reception to request help
After help arrived, the cover was taken off manually and I was able to get in. I swam up and down next to the wall. Soon after that, four leisure club members got in.
The pool was now crowded. It is a small pool.
One lady swam straight at me. I asked why she was doing that. “This is where I always swim”, she said. I asked why, was she ill or something. “No, I just like to be next to the wall.” I asked why she thought she had priority. “Because I always swim here “
Imagine, there are four members chatting as a clique and only one of you.
So I got out. The pool was theirs to enjoy without any bothersome guests.
The reception staff said they would let the leisure manager know of my experience. But I think the decision has to be made at a higher level. Is this a five star hotel for guests or the local swimming baths for swimmers (with preassigned lanes) who make it clear that hotel guests get in the way?
(I told the hotel while I was there. But perhaps like the leisure members themselves, managers thought I was a here today, gone tomorrow guest...)
Source: tripadvisor.co.uk
This is a great hotel with parking. Lovely breakfast - although they do not cope very well when it is very busy. Lots of noisy seagulls - keep your bedroom window shut - even if it is hot! Cocktails lovely - but expensive!
Source: tripadvisor.co.uk
The hotel was superb and we had a lovely room, spotlessly clean, with a balcony overlooking the sea. However, the restaurant let this hotel down. An inferior breakfast, specially in the cold breads/fruit/cheeses etc department and not a particularly high quality hot choice. Unfortunately, we abandoned our dinner reservation: after being shown to a table and given dog eared menus (but no wine menu) we sat waiting for 20 minutes with no bread or water being offered nor wine menu. When we asked for water, the waitress leaned across my husband to pour the water and then again to put the carafe down. As we were spending £200 for a meal in a 5* restaurant all this spelt warning to us so we just left the restaurant. Such a shame.
Source: tripadvisor.co.uk
This is by far the best hotel we stay at in the UK, it’s majestic entrance and large spacious lounges along with its superb staff, great food and leisure facilities makes it just brilliant.
As it was my wife’s birthday we were kindly upgraded to a large executive room and she was even presented with a birthday card, nice touch. Afternoon tea was very good with great service again.
My only very minor criticism is that the toilet in room 17 is too close to the door and needs relocating.
Superb stay and thank you so very much.
As it was my wife’s birthday we were kindly upgraded to a large executive room and she was even presented with a birthday card, nice touch. Afternoon tea was very good with great service again.
My only very minor criticism is that the toilet in room 17 is too close to the door and needs relocating.
Superb stay and thank you so very much.
Source: tripadvisor.co.uk
A quality hotel. Staff all welcoming, efficient, polite and helpful. A smallish car park but staff perform wonders to fit everybody in. Service a little slow at the bar but the cocktails were worth the wait.. We’ll be back
Source: tripadvisor.co.uk
This was the third visit to the hotel and I must say the most disappointing. Whilst the public areas are in pristine condition, the rooms are slightly tired looking. We had an executive inland room and it was very small and a little tired looking. We were greeted by the most giant of moths eating the curtains and the room was very hot and stuffy, whereas our previous 2 rooms were light and airy. The tv did not work on bbc1 and 2 because of weak signal and whilst we are not staying there to stay In the room I do think if a tv is there it should work. The decor was dated and is very sad with the wallpaper pulling away from the walls with damp damage. The concierge service as usual very polite and attentive and the waitressing staff are hardworking and attentive. Next time we visit Eastbourne, we will visit another hotel which is more up to date and better decorated.
Source: tripadvisor.co.uk
My husband and I stayed here on the 30th anniversary of our meeting. We had a package from Buyagift, which included 3 course evening meal, bed and breakfast and 2 spa treatments each too. Our room was large, with a large comfy bed, nespresso coffee machine, WiFi, bath robes, slippers and Molton Brown toiletries. A lovely experience, friendly, helpful staff, fantastic room, delightful evening meal, everything you could ever ask for at breakfast, we used the jacuzzi, unfortunately the steam room was not working but, our spa treatments were very professional and Relaxing, we were also given a complementary extra hour in our room due to clash of checkout time and our treatments. We would highly recommend for a special occasion and a memeorable weekend.
Source: tripadvisor.co.uk
Staff were all very courteous and friendly, hotel was immaculate and food was absolutely delicious. The room in the hotel was spacious and clean. Excellent hotel which we would highly recommend! Will definitely be re-visiting in the future.
Source: tripadvisor.co.uk
We’ve been to the Grand a number of times; although an old building it’s very well maintained and our room was bright, nicely furnished and spotless. From the welcome when our car was parked for us, friendly & efficient reception staff, everyone we met working there was cheerful and getting on with it.
With the hot sunny weather the open air pool was popular and it is very nice. We enjoyed the live bands in the bar on Friday & Saturday evenings, most enjoyable. We love just crossing the road to walk beside the sea and altogether had a very good stay.
With the hot sunny weather the open air pool was popular and it is very nice. We enjoyed the live bands in the bar on Friday & Saturday evenings, most enjoyable. We love just crossing the road to walk beside the sea and altogether had a very good stay.
Source: tripadvisor.co.uk
Friendliness and helpfulness of staff made stay very enjoyable.
An impressive building and elegant interior..
Lots of comfortable sitting areas .Relaxed atmosphere.
Rooms nicely tidied during day. Would highly recommend.
An impressive building and elegant interior..
Lots of comfortable sitting areas .Relaxed atmosphere.
Rooms nicely tidied during day. Would highly recommend.
Source: tripadvisor.co.uk
A lovely, stylish hotel. Comfortable and friendly with great service. Rather pricy but worth it for a special occasion or treat. The staff are very helpful and courteous. Old school, upmarket traditional seaside values with every modern convenience. The food in The Mirabelle Restaurant was quite good but portions are a bit on the small side. Great buffet breakfast.
Source: tripadvisor.co.uk
