I am not in the full flush of youth and in order to celebrate a - what some might call significant - birthday, I somewhat selfishly decided to purchase a quality timepiece. I certainly have fewer years left than those lived and felt justified. Furthermore, one of my children will hopefully inherit it when I depart this mortal coil, so money and sentiment not wasted.

With long standing links to beautiful East Sussex, I felt it appropriate in these troubled times to support a long standing local family business. In my youth my cycling exploits along the Sussex coast often brought me past this magnificent jewellers (Cornfield Road original premises) and I would gaze through the window at the horological delights and dream "One day, I shall wear an engineering marvel just like that......"

Anyway, I digress. My initial email enquiry was expeditiously dealt with by the consummately professional and extremely engaging Mr. Simon Power. We had a very candid and meaningful conversation where not only were all aspects of the proposed purchase clarified- covering availability, time lines, methods of payment etc., - but Mr. Power took the time and trouble to find out more about me as a person and prospective customer.

The attention to detail and customer focus provided by Mr. Power confirmed without doubt I had made the correct decision. As anticipated it was not long before Mr. Power telephoned me to say my timepiece had arrived - and more pleasingly way ahead of the expected date. Having made an appointment for collection, I had to rearrange twice. Once through my own oversight and once to beat the second C19 lockdown. Special mention must be made of the delightful Hazel who went above and beyond to accommodate me.

I arrived at W. Bruford quite excited to collect my timepiece. It took me back all those years to when I would look longingly through the shop windows at Cornfield Road.

Mr. Power, as fully expected, spent considerable time discussing my new purchase, providing key information on the timepiece itself and the brand in general, as well as facilitating the bracelet adjustment. A man who knows his stuff and who is a brilliant brand ambassador. He could not have been more accommodating and customer focussed. A level of service and professionalism that not only commands respect, but which will ensure that my future horological purchases will be exclusively with the unmatchable W. Bruford. British retail at it's finest, nobly facilitated by Simon, Hazel and the other fine staff. Bravo one and all!!

I would unquestionably fully recommend W. Bruford to one and all.

Excellent

We had very good service buying a Longines watch. Nothing was too much trouble. Highly recommended.

We've been to Brufords a number of times this year & are always treated with the upmost curtesy by the staff. They are all very professional, knowledgable & friendly. The store is always clean & tidy. We highly recommend Brufords.

Big thanks to Simon and all of his colleagues, by far the most efficient and friendly jewellers we have ever visited. We took a while to decide which Rolex to buy but nothing was too much trouble.
Will definatley be back and will recommend highly to friends.

Great friendly service

So I have been lucky enough to have been a customer of W.Bruford for over 10 years and purchased a handful of wonderful timepieces - inc my very first watch purchased .

Even compared to other leading AD's nationally (and whilst abroad) , I have consistently found the team a W. Bruford to be in a league of their own regarding technical watch expertise and advise , best-in-class client service , after market servicing / repairs , and moreover the sense that they care about you and the longer-term relationship which can be built.

They continue to innovate and improve and I cannot recommend W. Bruford highly enough and will continue to contact and recommend to my friends , family and any luxury watch or jewellery enthusiast . 10/10 - they are the best .

Many thanks to the all team W. Bruford team , and look forward to seeing you again soon ,

Miles

Yet another amazing experience at Brufords Jewellers recently, the team consistently move heaven and earth to ensure and exceed every expectation I had.
Both online and Instore, the overall shopping experience is utterly top class.
It's so refreshing to encounter integrity, product knowledge and supreme levels of customer service at every turn.
I couldn't be happier with my purchases and look forward to many more treats in the future.
Sincere thanks to ALL at Bruford's.

Outstanding service in this Jewellers. Lovely store, friendly staff that deliver a highly personal service and a great selection of watches / jewellery. I highly recommend it and will be back.

I’ve purchased many time pieces from Simon P at W.Bruford, I’ve always received excellent customer experience & service and because of that I will go back there again and I have been.
Recent massive brand new store in the shopping centre is superb. Go and see Simon P and I’m sure you will be looked after well.
Keep up your high level of standards @ W. Bruford. 👍

Fab! The bracelet is lovely, the packaging excellent. Delivered in a timely manner. Very nice customer services.
[review for an online purchase]

Had an amazing experience when we went to purchase our Rolex watch. We had amazing service over the phone and in person, the staff was very helpful and the shop in the deacons centre beautifully presented.
I would like to thank Simon Power for the best customer service and I give him a 5 star rating. Will definitely be coming back 😊

I recently purchased a gift online and had an absolutely wonderful service from the team at W.Bruford who could not have gone further to help. Thank you so much again to Yvet and WB team. Kristian

Range,quality and value coupled with outstanding customer service,highly recommended.

Absolutely amazing service from the team . Helped me secure my wife birthday present during the covid nightmare.

An excellent service despite the lockdown an item I ordered relatively late reached in
Time for the birthday
Grateful thanks for a good service

I recently purchased a watch from W. Bruford online for delivery to Rep. of Ireland. It represented the best value around. Throughout the process there was direct communication and proactive engagement on behalf of the seller - a real personal touch. I’m really happy with my purchase and the whole buying experience. I highly recommend them and I will definitely be a repeat customer.

D. O’Kane

Great advice and service from the Brufords team today. They changed my watch battery immediately and it's much cheaper than going via the maker.

Exceptional service from the moment I was greeted at the door by a very professional, helpful, friendly, experienced and knowledgeable team. Nothing was too much trouble and the personal attention I received was much appreciated, firstly from Penny who had endless patience whilst choosing my watch through to Simon and Jo when I collected my watch and subsequently visited for a further adjustment. Simon took so much time adjusting the watch to make sure it was exactly right and I was totally happy. Ashley was extremely helpful too. I am confident that I will always receive excellent after sales service for many years to come.

As always it was a absolute pleasure to meet the team and collect my 50 year old watch from repair by the in-house Watch Maker , Totally thrilled it is now back working, Fabulous service

I would like to thank Simon Power for his amazing service last week when i came down with my family to purchase a Rolex date just watch.
Amazing service over the phone and in person, amazing store exceptional service. Will definitely returning.

Excellent service, both in purchasing a new watch and selling an old one.

I've recently had the great pleasure of shopping for a watch for my wife on line at W.Bruford in Eastbourne. Working within the service arena myself I cannot fault the quality of customer service that Ashley provided in these difficult times. Their work ethics and focus on customer satisfaction was second to none. I will definitely be making a visit back to the store in future and would strongly anyone else in the market to reach out to this fine jewellers. Thank you again. Mark

Highly Recommended. The customer was service faultless. They went out of their way to ensure I was 100% happy with the purchase and at a great price too. Great service, Great Price, whats not to like.

I bought a Tag Heuer watch from W Bruford during Covid lockdown and was very impressed with the communication and service I received. As I couldn't see the watch before buying I was concerned about distance selling, but the MD answered all questions very quickly by email and kept me informed at each stage of the purchase, also adjusting the bracelet to my measurements before sending. I received my watch less than a week after I ordered it, and couldn't be happier with the quality. I would definitely recommend W Bruford and thank Ashley Pugh for his great service