On our first trip to Guernsey we stayed at the 4 star Duke of Richmond Hotel which was nice. During said stay we learned that the Old Government House Hotel is owned by the same company and therefore decided to give it a try which we did this time.
And how was the experience at the OGH? Very friendly and well trained staff from A to Z. Great location - only a few steps from the Harbour. Nicely decorated room. Cozy and clean. The Hotel has lots of charm and the breakfast room is just one of a kind or in short just fantastic. Great breakfast buffet. With the aforementioned reasons it is clear that we will be back.

Highly recommended!

Very nice hotel - lots of character, tastefully done, peaceful and not at all over bearing, given that it has a 5 star rating. The staff absolutely top everything off (with an odd exception) very polite, professional and efficient whilst being friendly. Finding it hard to identify anything that could add more than other reviewers have said. Dined in the Brasserie one night - food was very nicely done and as vegetarians we were catered for very well. Breakfast also nice - good selection -' take your time' type of breakfast.
Bedroom (139) was nicely done, spacious and spotlessly clean.
Location is excellent - short stroll down into the centre of St Peter Port. Overall highly recommend this hotel and its services.

What a location to celebrate a marriage milestone!! From arrival to departure it was a superb experience. The room was double aspect, light and airy and the ensuite bathroom well equipped. Attentive, friendly and knowledgeable staff for whom nothing was too much trouble. Valet parking meant our car was brought to front hotel whenever required.Magnificent breakfast in the Olive Garden in the sun gave a good start to our day. The Brasserie Restaurant and various bars were also very good. A 5star hotel in every way.

I have previously reviewed the OGH Hotel on several occasions during the last five years. I have had the very great pleasure of staying there at least once a month and my high regard for the hotel and its staff will have been very clear. Inevitably I have got to know many of the staff fairly well and they are truly outstanding as far as I am concerned. I know that it is ultimately a job that they do but they do it so well and make you feel so good that when I left today for the last time (my work in Guernsey being completed) I came away with a strong feeling of loss. Not many hotels can lead to that feeling in a guest.
A place and people that I shall never forget.

A conveniently situated hotel just a couple of minutes walk from the High Street and harbour, but sufficiently out of town that you’re not going to get too much in the way of any noise. In particular it’s on quite a minor road, and we certainly couldn’t hear any traffic or such like. The welcome was certainly very professional, with a porter unloading our bag from the taxi and delivering it to our room whilst we having a glass of champagne and a tour of the hotel’s facilities. We opted for one of the suites as these were on a “3 nights for the price of 2” deal, and whilst it was a decent enough room I think the use of the term suite was perhaps a little ambitious – it was really just a good sized room with a sofa and a desk. At the “discounted” price we paid it was probably about right, but I’d certainly have been disappointed if I had been paying the list price of over £400 per night. Facilities included tea/coffee making facilities including a box containing a good selection of teas as well as a Nespresso machine, and a hand written card welcoming us was another nice touch. A couple of bottles of water were left in the room, and these were replenished twice a day. We also had some treats such as shortbread or fudge left in the evening which was nice. The bed was very big and very comfy whilst the bathroom was fine – nothing particularly special, but clean and tidy, although the shower was rather small and the temperature fluctuated somewhat.

Breakfast was a combination of hot food cooked to order and a help yourself buffet. The buffet had a very good selection of fruit, all sorts of prepared grapefruit, orange, fruit salad, apricots and so on whereas the choice in some other areas was a little less – only three cheeses, three cold meats and three pastries for example, whereas typically I would expect a five star hotel to have a more extensive selection. The hot menu offered a good choice and whilst we were there we tried the Eggs Benedict, Smoked Salmon & Scrambled Egg and a Smoked Haddock with Poached Egg and with the exception of the Eggs Benedict being served pretty much stone cold, it was all very good. An Irish Benedict was an unusual offering consisting of a poached egg atop a corned beef hash. Service was prompt and efficient with a warning that the haddock was cooked from fresh and would take 10 – 12 minutes, which was pretty much spot on.

Overall I thought this was a very nice hotel in a great location. Just be aware of what you’re paying and don’t expect too much in terms of the room size in relation to the price.

This is a 5 star hotel and it truly achieves that status in every way. The staff are extremely efficient and friendly and they cannot do enough to help. The welcome at reception by Andi was marvellous. She took the trouble to give a tour of the hotel and explain things to do and see. The room was perfect with a very comfortable bed.
An outstanding hotel.
Will be going back soon.

We have just spent a wonderful week at the OGH and there is nothing I would really fault it on. The service, staff, food, accommodation, and the pool were all fantastic. This hotel really retains an ancient charm that is getting rarer.

We booked really last minute, and while we were too late to get joining rooms or a full suite to accommodate ourselves and the two kids, we had a junior suite in which the staff provided a sofa bed and a further bed which provided perfectly good bedding for the two boys. The room served well as both a base for St Peter Port and the pool and also a place to relax between trips.

First the food: we had breakfast each morning and dinner twice. All dishes excellent. Staff went out of their way for us, especially Mr Ken Ramoo who made our little'uns laugh no end.

Accommodation: very classical in style, you may find it stuffy if you prefer minimalist/modern chique. Everything very clean, room service excellent with an unobtrusive daily turn-down. No mini-bar, but good room service.

Pool: a modest sized pool kept extremely clean and we found it very warm. Fantastic pool-side service with drinks and snacks served right to your lounger.

Staff: universally good, made our stay as nice as possible. All the restaurant and bar staff are very friendly. Nice to see some seniors managing the service and keeping everything running perfectly.

The car park requires valet parking which is a slight pain but understandable given Guernsey space constraints. Only used the car twice and they were very prompt on both occasions.

Afternoon tea: exceptional, with a special version for the kids. Lovely cakes and just the right amount (we still couldn't eat them all).

The Brasserie bar was apparently a favourite of Oliver Reed, and I can absolutely see him sitting in it necking his Gin and shouting some great stories in this near unique old world atmosphere.

Sorry I missed that, but a very enjoyable and memorable week in any case.

We have just enjoyed our second long stay at this elegant and stylish hotel. The food is delicious and the levels of comfort and service are outstanding. The pianist - singer in the restaurant/bar is a joy to listen to. We will definitely be back again.

This really is a hidden gem on the beautiful island of Guernsey! Impeccable service from the moment we arrived. We were booked for afternoon tea, and they were very accommodating with the vegetarian option (myself being vegetarian). However we had a late dinner in the MDR in the evening, and I was a bit shocked to find there was only one vegetarian option for the main course on the menu. So, I went with this option, and was a little bit disheartened to find that it was simply a pasta in a tomato sauce sort of dish. I have been to a few restaurants and often find there is more than one option. The dessert was great, but I just thought a hotel of this caliber may have been a bit more inventive with their evening menu. I understand being vegetarian is not as common as I would hope, therefore the menu is catered mainly for people who enjoy a steak. I'm sorry OGH, but this was the only let down; An alternative option on the menu would be great. The hot breakfast was a a traditional fry up without the meat, there were no alternatives, for example, vegetarian sausages. I would definitely stay there again if I know the options for vegetarian diners have been improved!

We stayed at the OGH to celebrate my Mother in Law's 80th birthday.

The rooms were spotless, in fact I can honestly say there is no room for improvement where cleanliness is concerned across the whole hotel, so full marks to the house keeping team.

Nothing was too much trouble for the Concierge team, helpful, polite and accommodating. They went to the harbour to buy tickets for the ferry to Sark on our behalf, carried bags, called cabs and gave us great advice.

Where the hotel excelled was with the waiting staff. We asked the hotel to help us with a birthday cake and balloon for my mother in law's 80th birthday and they really delivered. They made the most fantastic cake - which they customised. Delivered at Breakfast, as we'd requested, the staff led by Daniel surprised us all by singing 'Happy Birthday' much to the birthday girl's delight.

Daniel then proceeded to make us all feel special through out our stay, something we really appreciated.

Could there be any improvements? Yes, the reservation team could be clearer about which floors the lift services. Access is not easy for elderly people for all floors and I'd have preferred rooms with access from the lift, something I thought we'd booked.

As someone with limited mobility, hand rails you can get your whole hand around are safer and the hand rails for the swimming pool ladder/steps are not quite higher enough to make access easy.

That said. Would we stay again? In a heartbeat. Did we have a fabulous time? Yes we did. Did the service exceed our expectations? Absolutely.

We were nervous about being away with an 80 year and an 84 year old. But the service, little details such as the turn down service, treats on your pillows, cleanliness and most importantly the staff made this a holiday of a life time, and for that we're forever grateful X

Three of us visited the Spa at OGH for the day. We were all in agreement that the treatments we received were the best we had experienced. I had a 60min full body massage and 50min facial, it was magical and I left the treatment room feeling fantastic. We then had use of the hotel facilities, we sat by the pool and had a cocktail and snacks. It's a beautiful place and the bill for the day was great value for the quality we received.

We took my son to OGH, along with my elderly in-laws, to celebrate his 11th birthday. The staff treated us like visiting royalty - along with appeltise 'champagne' in a proper flute for the young man and an excellent vintage for the grown-ups. The cakes and scones were divine and the selection of teas impeccable. Even the posturing seagull on the roof added to the joy of the afternoon! It was an experience that we will never forget. Thank you!

My wife and I have stayed here more than once and had a great experience every time.
We therefore decided to have our wedding reception here and everything was just perfect.
Our guests were very well looked after and had a lovely stay.
Very helpful staff and great food, special thanks to Harry and Sam for looking after us so well.

We took our car over by ferry and due to a few diversions had slight difficulty in finding the entrance to the hotel. But once we arrived, the staff completely made us feel so welcome. Each and every time they parked and retrieved our car without hesitation which was very appreciated. The reception staff were very helpful and professional and the glass of prosecco was very pleasant on arrival. Our room was well designed though a bit on the small side, but the sunrise over the island was truly amazing from the bedroom window. The breakfast was first class and the service was top notch, and I would like to give a special mention to Kathryn, as she was so pleasant and friendly, a real asset to the team. We had one evening meal there which was fine though the choice we found a bit uninspiring but the service and surrounding more then made up for it. All in all a memorable 4 night break and would certainly return. I would class this hotel as 5 star as the hotel throughout is beautifully decorated and maintained and the staff are exceptional. We didn't use the spar as there wasn't time because there are so many beautiful beaches and places to visit. The boat trip to Herm was fantastic, as the captain went slightly off course for us to watch a pod of dolphins and the islands beaches were stunning. However we were so lucky with exceptionally good weather, wall to wall sunshine. The Old Government House and Guernsey and without a doubt both wonderful places to visit.

We were so impressed with the staff at this hotel. They were so friendly, helpful and polite. Breakfast was fantastic and the room was very comfortable.
One tip if you are arriving by car - simply park outside the front door and let the staff valet park your car in their very tight car park!

The rooms are superb, ours was a King with balcony, booked for a special occasion. Spacious and well appointed. The front of house staff and general management went out of their way to make our stay a memorable and enjoyable one.

We spent a week at the OGH in St Peter Port. We chose a King Room and were delighted with the accommodation. The room was spacious with two french windows which gave an abundance of fresh air, so often missing in modern hotels. The staff are very attentive and the bed linen and bath towels are changed at whatever frequency you desire. There is an excellent pool in the grounds with a variety of sum loungers some which are fixed with a bent knee position, excellent for sitting and reading without sliding down.
The Brasserie breakfast is excellent and on sunny days there are tables set up in the garden.
There is only a short walk down to the centre of the town but the hotel allows you to be "away from it all"

Just come back from a wonderful stay at OGH. We wanted a romantic break for our 10th wedding anniversary and OGH delivered! Sparkling wine on arrival, a glass of champagne with a hand written card at breakfast and our bed decorated with towels in a shape of a heart with rose petals scattered on them!
A big thank you goes to Andi on Reception, so helpful and smiley! And Daniel who made sure we were well looked after.
The swimming pool was heated and lovely and clean. The breakfast was fantastic, lots of fresh fruit and plenty of hot choices too.
We found our bedroom was a bit small and the bathroom, but the bed was very comfy and the room was quiet.
Well done OGH, your staff did a great job this weekend. We hope to come back one day. :)

We booked the OGH as a base to do 6 days coastal walking.
We upgraded to a Queens size room thinking it would give us plenty is space to store our walking equipment etc. The room was beautiful with en-suite bathroom with shower and bath, which again was very plush.
Our only criticism is that the storage space was just a little limited, apart from that the staff, the Maitre D was excellent and very attentive. The food was excellent we used the Brasserie and the Indian restaurant called The Governors room. We used the spa and the swimming pool too all very clean and pool was nice and warm.
We will definitely go back to this Hotel again.
Thank you to all of the staff for our wonderful stay.

First time to stay in this wonderful 5 star,centrally located hotel,one of the many hotels in the Red Carnation group .Also our first time to visit Guernsey which is spectacular.
The hotel staff were extremely helpful,professional,polite,pleasant and friendly.Our flight home was cancelled at the last minute and accommodation on the island would have been hard to get but one phone call to the hotel manager,Mr.Andrew Chantrell,and we were sorted immediately.He is ably assisted by the deputy manager, Gareth Byrne and together they make a great team.I often noticed them engaging with staff and guests during our stay which is rare these days.
The decor and layout of the hotel are fabulous-lots of interesting framed photos,paintings,ornaments throughout.Furniture is exquisite and public rooms most inviting.Private transportation to and from the airport arranged by the hotel was prompt and comfortable. Breakfast was a real feast.Do try the Irish Benedict-a real Gaelic twist on eggs benedict!
The heated outdoor swimming pool is most inviting and waiter service there was frequent and quick.Large jugs of fresh mint/lemon iced water are constantly available by the pool,again a rarity in hotels of this calibre.
Our bedroom was spacious and the turn-down service included a different nibble of some kind every evening-eg.sweets,biscuits etc.Toiletries are by l'Occitane,another treat.I can't wait to return!.

We had a very good stay with our dog, who was made very welcome by all the staff. Staff were very friendly and service was speedy and very attentive. Room was excellent, food was good; ample portions and tasty. We had breakfast, cream tea and dinner and had no complaints.

The jacuzzis in the spa are a good idea but they felt too much like part of the gym - not a very swish room and a bit busy. But still a good way to unwind after a day traveling.

Only thing that stops it being 5star was some odd issues that, taken together, were a bit annoying: Coffee machine out of order at breakfast, no baked beans at breakfast (apparently they had run out but how does a hotel manage to run out?) and three times room service arrived minus part of the order - though fixed speedily once pointed out. Individually, nothing significant in the grand scheme of things but we were there for one night for my wife's birthday and left feeling it wasn't quite as perfect as it could easily have been if they were a bit better organised behind the scenes.

We celebrated our 34th wedding anniversary at the OGH. On arrival, there was a bottle of Prosecco and a lovely signed card in our room, which was compact but delightfully furnished, with a great view across the swimming pool to the sea. The staff were wonderful - nothing was too much trouble - and the breakfasts were very good, with a range of different dishes, including fresh haddock. We had our anniversary meal in the curry restaurant, which is a quirky romantic candlit parlour furnished in red velvet.
The heated pool was great to relax by and swim in - even my husband, who hates cold water and won't usually swim out of doors, had a couple of refreshing dips.

We were offered a welcome drink in reception when we arrived, as our plane got in a bit early for check-in, then we were shown round by a pleasant young man called Stuart, who kindly printed out historical information about the hotel for us when he saw we were interested. In our room, towels were arranged in a heart shape and scattered with fresh flowers, which was a welcoming touch.

Every evening, a member of the housekeeping staff turned down the be quilt and brought a copy of the local daily paper and a sweet treat.

OGH is a wonderful hotel, and we will certainly return. Thoroughly recommended.

First visit to Guernsey. We stayed here as a family group of five, in 3 rooms, for a long weekend to celebrate my mother in law's 80th birthday. It was just perfect. We were able to organise flowers and chocolates for her room, and the staff surprised her with a cake too. She was absolutely delighted. The staff were all attentive, professional, friendly and helpful. The rooms were beautifully decorated, and felt quite luxurious. We used the restaurant for breakfast and dinner and the bar for cocktails. The food and service could not be faulted. We lazed around the swimming pool one afternoon which was so relaxing. The hotel is close to the town, easy walking distance, and is a short taxi journey to the airport. I would love to return.

This was a repeat visit for us having stayed hear on a couple of other occasions. Check is was easy. One very slight annoyance was being shown 'round the facilities off the hotel before going to our room by some chap who though it funny to embelish the tour with his own witicisms - big mistake they weren't funny and neither was he so in future keep it professional and drop the wise cracks.

When we were going through the original booking process like most 5* Hotels you can provide your own preferences to things such as Pillow type, Trouser press and Iron required, and hotel chauffer Airport Pickup and so on. When we arrived into Guernsey Airport these was not sign of the hotel booked driver and despite chasing the hotel no one turned up so we jumped into another taxi. When we arrived into our room none of the 'preferences' had been provided or met. A call to the front desk remedied the mistake but in reality this is a 5* Hotel and it shouldnt have happened.

Uncontrolled access to the outdoor heated pool by members of the public who are not residents of Spa guests - once this was highlighted by other guests the staff were onto it. The pool is lovely and sheltered and perfectly relaxing once the staff realise there are people that require service with drinks and snacks, once again it had to be pointed out that there are guests around the pool that require service.

Breakfast restuarant was first class however we chose to dine out during our 5 day stay mainly because Guernsy is spoilt with excellent restuarants.

Overall the stay on the island was wonderful and the Hotel were pleasant enough but they do need to sharpen the claimed 5* service

We spent a lovely few days being utterly spoilt in this hotel, which coincided with our wedding anniversary. The staff were without exception charming and very helpful and we could not have been looked after more thoughtfully. The hotel is very quiet, despite being just five minutes' walk from the town, seafront and shops.

We enjoyed excellent dining in the Brasserie and also in The Governor's where a delicious curry is served accompanied by specially selected wines to complement each course. My husband has spent many years in the Far East and he declared the curry to be 'brilliant' and destined to 'attract the connoisseur'! Breakfasts too were superb.

We did not use the Spa or Gym but were given a guided tour and they both looked very impressive. Nor did we sample the open air swimming pool although we sat on the terrace above with a drink on several occasions.

This hotel is full of interesting antiques belonging to the owners and I would suggest not suitable for small children. If you have limited mobility, request an accessible room. There are quite a few stairs in the hotel and not all rooms are served by the lift.

I cannot rate this hotel highly enough, mainly due to the very professional and helpful staff. Clearly the owners and the manager care very deeply about standards and ensuring that they are at the pinnacle of care and hospitality.