My partner and I recently visited Guernsey, me for the first time and my partner for the second time. I discovered that Guernsey is a beautiful island made even better by this superb hotel. Our room was really lovely and the bed a joy to get into and less of a joy to leave in the mornings! The food was excellent and the staff always friendly, courteous and helpful. We took our car and the car valeting was a joy. Just a couple of minutes notice and our car would appear outside like magic! We will certainly be visiting again.

Old Government House is perfectly positioned in the lovely town of St Peter Port although there are hills to climb. The staff were very welcoming and our stay was delightful. We had a room with an excellent view and a balcony. The ensuite facility was on the small side.

We stopped by the Old Government House Hotel and Spa for a drink and afternoon tea. The property was amazing. While we were there, the font desk manager Andi gave us a tour of the hotel...wow...I wish I would have stayed here.

The staff was awesome. The location is beautiful. The afternoon tea was great.

Thanks!

What a lovely hotel. All the staff were friendly and helpful. The room was amazing, immaculately clean and very luxurious. We enjoyed leisurely breakfasts in the Brassiere and delicious cocktails in the Crown bar. The service was not always fast but efficient and unhurried. A truly relaxing experience. We had a fantastic stay.

What a wonderful hotel, from the moment you step through the door to the end of your visit. Nothing is too much trouble for any of the staff. The rooms are all to an extremely high standard with wonderful decor. Lots of places to sit in the lounge area or garden. It's very nostalgic and is like stepping back in time. Would definitely recommend and return.

We stayed here in September 16 and had a really lovely time. We travelled with a small dog who was able to stay with us in the room along with being loaned a dog bed and bowl plus having treats and a toy left for her. The staff made us feel settled and we couldn't have asked for more. A beautiful sea view from our balcony along with a lovely welcome drink made our stay that extra special! For a hotel that focuses completely on the customer, whether they have children, dogs or are solo, this gem of a hotel, just a few steps from the main shopping area of St Peter Port is a must!

We love Guernsey and 'The OGH' as it is known locally. After some consideration of other hotels we decided to return, for our 5th visit, to The OGH. Not much has changed since our last stay except a really convivial enlarged bar. It was needed since it is a popular watering hole. This new facility continues albeit in a more contempory style the 'Gentlemens' Club' ambiance.

Our room, albeit one of their smaller ones was spotless, comfortable and the en-suite larger than in many hotels.

The public spaces, landings, terrace, garden, lounge, bar and restaurant are all lovely spaces in which to linger, relax and enjoy. Not a place to rush.

All the staff are friendly and helpful. However we did feel on this visit the standard of service in the restaurant was not quite as good as it was. A shame as that was a star quality which we hope will be restored.

The sense of being enfolded in an elegance redolent of earlier times is irresistible, and this is a hotel which gradually impresses more and more. The cosmopolitan staff are helpful and willing, and we were impressed with the warmth of our reception. There were occasional unfortunate glitches for members of our group, and the fire alarm saga will remain long in our annals (the management's response to the inconvenience was exemplary). Food and service were excellent, as was our room - the generous space and delightful marine views came at a considerable price, however. We did not have time to sample the pool and spa - all of which looked very good, with most attractive grounds.

There is a real sense of style and quality - just a tad more consistency would make this a real star.

I decided to take a short trip to Guernsey having never visited the Island and having looked at the Old Government Hotel before as a possible place to stay decided that this was the hotel for my taste and what a wonderful experience it was. I had a Queens Room which was excellent, spotlessly clean with a very spacious, comfortable bed. The staff could not do enough to make my stay just right. The breakfast was very appetising and freshly served and both the Brasserie and Curry Room offered food of a very tasty quality, beautifully cooked to the highest standard. Would definitely return.

The service from excellent helpful friendly staff made this hotel one which we would happily return to. The only thing which disappointed us was the room size which was very small and the lack of hanging space. Two guests staying for a week need more than 18 inches of rail! That said was a very big comfortable bed with top quality bed linen and furnishings. Breakfast was excellent and special praise to Mr Ken Ramoo who welcomed us with a smile and by name every morning.

As mentioned in the title, this was a lovely hotel, with fantastic staff that made you feel most welcome.

For the price I paid I was expecting high standards and was disappointed with the room. It was very dark and damp feeling. No view just overlooked a wall. For £230 I was expecting to at least see the sky. The room was very noisy as well no fault of the hotel just noisy guests next to me. The Internet was very hit and miss in the room and didn't work at all with my work laptop so Internet security wasn't the best. Also turndown service was far too late, after 9pm. Luckily only there one night.

On the plus side my dinner in the restaurant was to die for, with background piano player singing as well. I was a woman on my own but was never made to feel out of place.

Breakfast and lunch overlooking harbour was another treat.

If your coming to this hotel for all the mod cons you will be disappointed, lifts don't reach all floors and its up the top of a big hill.
But putting all the aside I would say it had a sort of old school charm that you don't get to see now days.

Refurb some rooms and better internet you would have got the full 5 stars

The Old Government House will be one of the most wonderful hotels anyone could stay in. The quality of the house extends from the foyer, to the eateries, and to the rooms which are luxurious to say the least. In fact, were one to rate this hotel only on the quality of the accommodation alone, it would have to rate 10/10.

However, what let the hotel down was the breakfast room. In the morning, breakfast staff including the manager need to be seen and NOT heard, however, the manager exercised his authority too loudly in organising his staff who at times seemed to outnumber the guests. OGH only offers a continental buffet breakfast; a cooked breakfast is al a carte. This is where perfection goes belly up and where improvement is requirement. A simple request for "tea for two" shouldn't have to be repeated to be fulfilled. A guest opposite sought toast twice before the slices appeared. This occurred on each of the days we were there. On the basis of haphazard service, the score must be reflected accordingly, so 8/10. Why so harsh? Overnight accommodation is number one priority, breakfast is number two. Root out the causes of poor breakfast service and this hotel will be perfect.

I'd just like to thank all of the staff for making our short stay absolutely flawless. The reception & concierge team were very friendly and efficient, the food was excellent and the room quiet, comfortable and immaculate, The standard of service throughout the hotel was exceptional. (Special thanks to Lucy who served us in the restaurant on numerous occasions and couldn't have been more helpful or professional.) This is a fantastic hotel in which to stay and I am very much looking forward to my next visit.

An old style, elegant hotel, tastefully modernised and extremely comfortable. The bedroom was a good size and bed + pillows awesome. Bathrooms have both shower and bath + L'Occitan toiletries and accurate, easily adjusted climate control; coffee and tea making. There was no fridge but one was brought up immediately on request. Dinner was excellent both evenings with beautifully prepared and presented meals. Cooked breakfast is very good but the cold table quite limited with only one bread, no smoked salmon or any fish and few meats, no salads or cakes-just 1 pastry and I would expect more from this hotel. The staff are simply superb and nothing is too much trouble and happens straight away. The outdoor pool is too small to swim in but the gym is very good. Even after checking out we were offered showers and sandwiches to take away (which were excellent). I would strongly recommend this as it is easily the best hotel on the island.

We stayed for 5 nights in a studio suite which was beautifully furnished with a 2m wide bed. It was quiet even with the windows open at times. The food in the Brasserie and the Governors Room was excellent as were all the staff. There is nowhere else like it in St Peter Port and with the whole town just down the lane outside the door, we will definitely be staying at OGH again next time.

I took my 8 year old daughter to stay for 1 night at OGH for a birthday treat. She thought the hotel was perfect (which is the main thing). However, she has not recently (perhaps not ever, I can't recall) stayed in a 5* hotel, whereas I have. My view is that the hotel is lovely but has some flaws. Good points were: 1) nice heated outdoor pool (although it is not that big, it is big enough). 2) Lovely meal in the Curry House, and the waiter (I think Gustav) was extremely helpful and charming. 3) Breakfast was very nice although not such a big selection of choices as I would expect in a 5* hotel. 4) The staff left a beautiful large piece of cake and a birthday card for my daughter in our room and 5) all staff very kind to my daughter and made a big effort with her (and were of course very nice to me as well), 6) Lovely L'Occiaine products in the bathrooms. Slightly negative points: 1) we arrived early from our ferry just to drop off luggage and were told the room was ready (this seemed unlikely as it was only 9.30am, and I hadn't expected the room to be ready at all) and then told it wasn't. 2) We went to wander off and came back about 12 or so and waited at reception. Couple in front of us were checking in and were offered sparkling wine or lemonade. We then asked if our room was ready (it was) but we were not offered any sparking wine or lemonade which I thought was quite odd but was too embarrassed to ask! (this was a different lady to the one at 9.30, perhaps the lady wrongly thought we had been given it at 9.30) 3) We then went to our room and it didn't have all the things we had ticked on the customer preference form (DVD ad children's videos) and it did not have a children's sized dressing gown as advertised on the website. The DVD player arrived but the DVDs did not (I didn't ask for them as my daughter in fact never asked to watch a DVD). I called room service to ask for the child sized dressing gown and it came. 4) Website advertises kids eat free if with a paying adult in any of the restaurants but in fact they charge kids half price. 5) Website advertised that £50 dining credit will be applied to your booking if you book direct and that you will receive confirmation of this on your booking confirmation but it was not in the booking confirmation - I had to send 2 emails before I departed to get confirmation of this £50 credit in writing by email. 6) quite a few minor errors made at reception eg telling me wrong time for our dinner reservation, needing a copy of a credit card receipt from me the next day because their machine had not printed one and they hadn't noticed the previous day. None of these individual points are significant but added together I was left with the general feeling that although well intentioned and kind, the service at the hotel needs improving. The hotel did have a wedding going on while we were staying so to be fair it may be that on this particular day they were a bit stretched. Also our room (standard double, room 136) was really quite small - it was fine but smaller than I expected. Also, note that children under 16 are not permitted to use the jacuzzi in the spa (I had thought that might be the case, but it doesn't actually say so on the website or in the hotel information book so far as I could see, but I found out by asking a member of staff, who was very helpful and found out for me).

We had a lovely stay at the OGH hotel, well pampered and rested, Our room was very nice and the bed was probably the most comfortable we have slept in, the decor throughout the hotel is very tasteful and a cosy feeling.
Breakfast superb, as expected with excellent choice.
The Brasserie served up excellent Steak and Fish, The Curry restaurant was good too.

The Spa facility was good, although the Chill out room a bit noisy if you wanted a bit of Zen !!
Staff excellent throughout nothing too much trouble, and very polite & attentive.
It was nice also to have your car parked for you, that took the worry away about parking, All in all a lovely hotel and we will definately return one day soon.

The button on the phone that says "whatever whenever" summed up the OGH. Outstanding customer service every minute of every day. Can't wait to return next year. Special thanks to Jozef who epitomises Gustave Hs sentiments that it's important to "anticipate the needs of the customer before the needs are needed". Finally Paul Tongs was the icing on the cake - loved every note. Thank you to everyone at the OGH.

It was a first time visit for me to the Island and the Hotel. I found the Hotel staff friendly and helpful and the Hotel conveniently located to town. The food was excellent and the room comfortable and great to have Air Con which some older Hotels don't have. The whole visit was truly enhanced by agreeable surroundings, reliable cuisine and staff that (if engaged) were happy to smile and respond which is not always true of 5* hotels.

A really great short break over a Bank Holiday.

The hotel met all our expectations, rooms were traditional well kept and extremely comfortable. Facilities for a small leading hotel were excellent and nothing was too much trouble. The food and beverage team led by David ably assisted by Ken, Daniel and Jozef were fantastic and particularly accommodating to my two girls making it a memorable stay whether dining in the relaxed atmosphere of the Brasserie or the more exotic and cosy Governors Indian restaurant. The afternoon tea was also excellent with a wide variety of gorgeous pastries and teas. This is a hotel which meets the highest requirements from a business, couples or family perspective, highly recommended.

Truly luxurious hotel. Pool amazing and staff couldn't have been more helpful or friendly. They organised a hire car for us, offered to book restaurants and carried luggage up and down. The sparkling wine on arrival was a nice touch too although it may have been less cramped in the library rather than the reception area which is quite small to have 3 newly arrived couples having a drink in it!
We had a wonderful stay and would not hesitate to stay again.

Absolutely great hotel, with the best staff ever. Rooms are great, nice and comfortable. Centrally located close to the main business area. Nice gym and great household services. Breakfast could be improved. A place to remember! One of my favourite hotels in the world for historical reasons and great service!

Arrived on Friday to a very warm welcome from the staff and management. The room was very clean and extremely well kept. As I was there for business the staff and the management could not have gone further to make my stay any better. It's a shame I was working as I would love to get to see the Ireland.

As for the Ireland. I dropped my phone as I got into the car and thought that's is gone for good for good (as it would be in London). I was told don't worry someone would hand it in ( yah right, what planet are you from). I was then told someone walking alone the road found it and handed it into the hotel reception. Talk about renewing my faith in my fellow man. What a great place to live. I can not wait to go back again and again thank you for a wonderful stay.

Gary

to one of our favourite hotels, OGH continues to give brilliant service. Part of the Red Carnation Group of upmarket hotels, staff are highly trained, friendly and helpful, without being overly deferential - giving guests the feeling that they are being really pampered.

A short stay this time because of work pressures, we were lucky to enjoy really hot weather, mostly recharging batteries lazing by the pool, where Piers catered for every whim with fluffy white towels, drinks and snacks (try the steak sandwich) and then drinks in the bar and dinner in the Brasserie, which is (there is no other word) commanded by that most excellent of Maitre D's Ken, who has eyes everywhere ensuring that every one of 50 or so diners are being looked after to the max. Really good and not pretentious wines and food - though the menu has been pared to some extent, it still caters for all tastes (but please, please reinstate Ken's Steak Diane - a heavenly dish).

An excellent room, not large but with sea view, balcony and every facility that should be supplied by a 5 star hotel.

A really lovely, if too short, break - thank you once again OGH. We will assuredly be back.

The Old Government House is a hotel that was built a very long time ago. It was built in 1796 as the Governor's house and then converted to a hotel in 1858.

The hotel appears to have been added to in sections over time. It has an unusual stately character that is hard to describe other than elegant,

The staff - all of them to a person - were fantastic. I had jotted down names, but the slip was lost on our way back home. They went out of their way for us in a manner I have never experienced. One example was that they took us by car to a restaurant they recommended, and then came again by car to get us from a different restaurant as the first had ignored our reservation.

The desk associate whose name I hopefully remember was Brianna. The gentleman who sat at a desk across the lobby from the fron desk was extraordinally helpful. I can not say enoug nice things about him, but I unfortunately misplaced his name. If he reads this review, I hope he knows his efforts and those of Brianna and all of the other staff were greatly appreciated.

We ate many of our meals at the hotel. Every meal was very good, breakfast, lunch and dinner. One of the evenings we had dinner, we enjoyed the piano and singing of Paul Tongs. As we had a special date we celebrated one night, he played and sang a song I requested that my wife and I really love.

Our room faced the harbor with a balcony. Showing how old world charm can be enhanced by new technology, the balcony was protected by a full width window that could be raised entirely our of view, You could also lower a screen when the window was open if insects were encountered - which they were not.

While business brought us to Guernsey, our stay at the Old Government House made it seem like a vacation.